function loadPDC()
{
$this->products = SupportHelper::getProducts();
$this->departments = SupportHelper::getDepartments();
$this->categories = SupportHelper::getCategories();
$prods = array();
$prods[] = JHTML::_('select.option', '0', JText::_("SELECT_PRODUCT"), 'id', 'title');
$prods = array_merge($prods, $this->products);
$this->products_select = JHTML::_('select.genericlist', $prods, 'prodid', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->prodid);
$depts = array();
$depts[] = JHTML::_('select.option', '0', JText::_("SELECT_DEPARTMENT"), 'id', 'title');
$depts = array_merge($depts, $this->departments);
$this->departments_select = JHTML::_('select.genericlist', $depts, 'deptid', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->deptid);
$cats = array();
$cats[] = JHTML::_('select.option', '0', JText::_("SELECT_CATEGORY"), 'id', 'title');
$cats = array_merge($cats, $this->categories);
$this->categories_select = JHTML::_('select.genericlist', $cats, 'catid', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->catid);
$modes = array();
$modes[] = JHTML::_('select.option', '0', JText::_("VIEW_TICKETS"), 'id', 'title');
$modes[] = JHTML::_('select.option', '1', JText::_("ASSIGN_TICKETS"), 'id', 'title');
$this->mode_select = JHTML::_('select.genericlist', $modes, 'mode', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->mode);
$this->statuss = SupportHelper::getStatuss();
FSS_Translate_Helper::Tr($this->statuss);
$this->status_select = JHTML::_('select.genericlist', $this->statuss, 'status', 'class="input-medium hide" size="1" onchange="document.mainform.submit( );" id="cur_status"', 'id', 'title', $this->status);
$this->status_obj = FSS_Ticket_Helper::GetStatusByID($this->status);
FSS_Translate_Helper::TrSingle($this->status_obj);
}
?>
<th><?php
echo JText::_("LAST_UPDATE");
?>
</th>
<td>
<?php
echo FSS_Helper::TicketTime($this->ticket->lastupdate, FSS_DATETIME_MID);
?>
</td>
<?php
FSS_Table::ColEnd();
?>
<?php
$st = FSS_Ticket_Helper::GetStatusByID($this->ticket->ticket_status_id);
if ($st->is_closed && strtotime($this->ticket->closed) > 0) {
FSS_Table::ColStart();
?>
<th><?php
echo JText::_("CLOSED");
?>
</th>
<td>
<?php
echo FSS_Helper::TicketTime($this->ticket->closed, FSS_DATETIME_MID);
?>
</td>
<?php
FSS_Table::ColEnd();
}
if (FSS_Settings::get('glossary_support')) {
require_once JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'helper' . DS . 'glossary.php';
}
if (!FSS_Settings::get('user_hide_all_details')) {
?>
<?php
echo FSS_Helper::PageSubTitle("MESSAGES");
}
?>
<?php
FSS_Helper::HelpText("support_user_view_mes_header");
?>
<?php
$st = FSS_Ticket_Helper::GetStatusByID($this->ticket['sid']);
?>
<?php
if ((!$st->is_closed || FSS_Settings::get('support_user_can_reopen')) && $this->ticket['can_edit'] && $this->ticket['merged'] == 0 && !$this->readonly) {
?>
<p>
<?php
if (FSS_Settings::get('support_actions_as_buttons')) {
?>
<button class="btn btn-default ticketrefresh pull-right" href='<?php
echo FSSRoute::_('&view=ticket&what=messages&ticketid=' . $this->ticket['id']);
// FIX LINK
?>
'>
static function GetStatusByID($id)
{
FSS_Ticket_Helper::GetStatusList();
if ($id == "open") {
$ids = FSS_Ticket_Helper::GetStatusIDs("def_open");
if (count($ids) > 0) {
return FSS_Ticket_Helper::GetStatusByID($ids[0]);
}
}
foreach (FSS_Ticket_Helper::$status_list as $status) {
if ($status->id == $id) {
return $status;
}
}
return null;
}
function OutputHeader()
{
if (empty($this->parser)) {
$this->parser = new FSSParser();
}
if (empty($this->db_time)) {
$this->getDBTime();
}
$this->getCustomFields();
/*if ($this->layoutpreview)
{
$this->parser->Load('preview',1);
} else {*/
$this->parser->Load(FSS_Settings::get('support_user_template'), 1);
//}
$this->parser->multiuser = $this->multiuser;
/*$this->parser->ticket_view = $this->ticket_view;
$this->parser->customfields = $this->customfields;*/
FSSParserTicket::forUser($this->parser, null);
//$this->parser->ParserPopulateUserTicket($this->parser,null);
$this->cst = FSS_Ticket_Helper::GetStatusByID($this->ticket_view);
if ($this->cst) {
if ($this->cst->is_closed) {
$this->parser->SetVar('view', 'closed');
}
if ($this->cst->def_archive) {
$this->parser->SetVar('view', 'archived');
}
}
echo $this->parser->Parse();
}
<?php
/**
* @package Freestyle Joomla
* @author Freestyle Joomla
* @copyright (C) 2013 Freestyle Joomla
* @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
**/
defined('_JEXEC') or die;
if ($this->ticket_view == "open") {
$cst = null;
} else {
$cst = FSS_Ticket_Helper::GetStatusByID($this->ticket_view);
}
FSS_Translate_Helper::TrSingle($cst);
$tabs = FSS_Ticket_Helper::GetStatuss("own_tab");
FSS_Translate_Helper::Tr($tabs);
?>
<ul class="nav nav-tabs">
<?php
if (FSS_Input::getString('search') != "") {
?>
<li class="active">
<a href='#' onclick="return false;">
Search
</a>
</li>
<?php
}
function setupParserView()
{
$this->parser->SetVar('view', $this->ticket_view);
$this->cst = FSS_Ticket_Helper::GetStatusByID($this->ticket_view);
if ($this->cst) {
if ($this->cst->is_closed) {
$this->parser->SetVar('view', 'closed');
}
if ($this->cst->def_archive) {
$this->parser->SetVar('view', 'archived');
}
}
// set up merge
// if we are merging, then need to display a message at top of list about whats going on, with a cancel button
if ($this->merge) {
$this->parser->SetVar('merge', 1);
}
}
