function getCustomFields() { $this->customfields = FSSCF::GetAllCustomFields(true); if (count($this->tickets) == 0) { return; } $db = JFactory::getDBO(); $ids = array(); foreach ($this->tickets as &$ticket) { $ids[] = FSSJ3Helper::getEscaped($db, (int) $ticket->id); } $qry = "SELECT * FROM #__fss_ticket_field WHERE ticket_id IN (" . implode(" , ", $ids) . ")"; $db->setQuery($qry); $rows = $db->loadAssocList(); foreach ($rows as $row) { if (array_key_exists($row['ticket_id'], $this->tickets)) { $this->tickets[$row['ticket_id']]->custom[$row['field_id']] = $row['value']; } } }
private function searchFields(&$wherebits) { // search custom fields that are set to be searched $fields = FSSCF::GetAllCustomFields(true); foreach ($fields as $field) { if (!$field['basicsearch']) { continue; } if (!$field['peruser']) { continue; } $fieldid = $field['id']; $search = FSS_Input::getString('search'); if ($field['type'] == "checkbox") { if ($search == "1") { $search = "on"; } else { $search = ""; } } if ($field['type'] == "plugin") { // try to do a plugin based search $data = array(); foreach ($field['values'] as $item) { list($key, $value) = explode("=", $item, 2); $data[$key] = $value; } if (array_key_exists("plugin", $data)) { $plugins = FSSCF::get_plugins(); if (array_key_exists($data['plugin'], $plugins)) { $po = $plugins[$data['plugin']]; if (method_exists($po, "Search")) { $res = $po->Search($data['plugindata'], $search, true); if ($res !== false) { $wherebits[] = $this->IDsToWhere($res, "id", "user_id") . " /* Per User Plugin - " . $field['id'] . " */"; continue; } } } } } $qry = "SELECT user_id FROM #__fss_ticket_user_field WHERE field_id = '" . FSSJ3Helper::getEscaped($db, $fieldid) . "' AND value LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%'"; $db->setQuery($qry); $res = $db->loadObjectList(); $wherebits[] = $this->IDsToWhere($res, "id", "user_id") . " /* Per User CF - " . $field['id'] . " */"; } }
static function &ParseTemplate($template, &$ticket, $subject, $body, $ishtml, $foruser = false) { $handler = self::GetHandler($ticket['admin_id'], $template['tmpl']); $custrec = self::GetUser($ticket['user_id']); $subject = trim(str_ireplace("re:", "", $subject)); $vars[] = self::BuildVar('subject', $subject); $body = FSS_Helper::ParseBBCode($body, null, false, false, $foruser); $body = str_replace("<", "XXXLTXXX", $body); $body = str_replace(">", "XXXGTXXX", $body); $vars[] = self::BuildVar('body', $body); $vars[] = self::BuildVar('reference', $ticket['reference']); $vars[] = self::BuildVar('password', $ticket['password']); foreach (self::$extra_vars as $key => $value) { $vars[] = self::BuildVar($key, $value); } if ($ticket['user_id'] == 0) { $vars[] = self::BuildVar('user_name', $ticket['unregname']); $vars[] = self::BuildVar('user_username', JText::_("UNREGISTERED")); $vars[] = self::BuildVar('user_email', $ticket['email']); } else { $vars[] = self::BuildVar('user_name', $custrec['name']); $vars[] = self::BuildVar('user_username', $custrec['username']); $vars[] = self::BuildVar('user_email', $custrec['email']); } $vars[] = self::BuildVar('handler_name', $handler['name']); $vars[] = self::BuildVar('handler_username', $handler['username']); $vars[] = self::BuildVar('handler_email', $handler['email']); $vars[] = self::BuildVar('ticket_id', $ticket['id']); if ($foruser) { $statuss = SupportHelper::getStatuss(false); $status = $statuss[$ticket['ticket_status_id']]; if ($status->combine_with > 0) { $status = $statuss[$status->combine_with]; } FSS_Translate_Helper::TrO($status); $text = $status->title; if ($status->userdisp) { $text = $status->userdisp; } $vars[] = self::BuildVar('status', $text); } else { $vars[] = self::BuildVar('status', self::GetStatus($ticket['ticket_status_id'])); } $vars[] = self::BuildVar('priority', self::GetPriority($ticket['ticket_pri_id'])); $vars[] = self::BuildVar('category', self::GetCategory($ticket['ticket_cat_id'])); $vars[] = self::BuildVar('department', self::GetDepartment($ticket['ticket_dept_id'])); $vars[] = self::BuildVar('department_desc', strip_tags(self::GetDepartment($ticket['ticket_dept_id'], 'description'))); $vars[] = self::BuildVar('department_desc_html', self::GetDepartment($ticket['ticket_dept_id'], 'description')); $vars[] = self::BuildVar('product', self::GetProduct($ticket['prod_id'])); $vars[] = self::BuildVar('product_desc', strip_tags(self::GetProduct($ticket['prod_id'], 'description'))); $vars[] = self::BuildVar('product_desc_html', self::GetProduct($ticket['prod_id'], 'description')); if (strpos($template['body'], "{messagehistory}") > 0) { $messages = self::GetMessageHist($ticket['id']); $text = self::ParseMessageRows($messages, $ishtml, $foruser); $vars[] = self::BuildVar('messagehistory', $text); } $uri = JURI::getInstance(); $baseUrl = FSS_Settings::get('support_email_no_domain') ? "" : $uri->toString(array('scheme', 'host', 'port')); if (in_array(FSS_Settings::get('support_unreg_type'), array(0, 1))) { $vars[] = self::BuildVar('haspassword', 1); } else { $vars[] = self::BuildVar('haspassword', 0); } // choose which user link to generate if ($ticket['user_id'] < 1) { // unregistered user $url = 'index.php?option=com_fss&t=' . $ticket['id'] . "&p=" . $ticket['password']; if (FSS_Settings::get('support_email_link_unreg') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_unreg'); } $vars[] = self::BuildVar('ticket_link', $baseUrl . JRoute::_($url, false)); } else { // registered user $url = 'index.php?option=com_fss&view=ticket&layout=view&ticketid=' . $ticket['id']; if (FSS_Settings::get('support_email_include_autologin')) { $url .= "&login={login_code}"; } if (FSS_Settings::get('support_email_link_reg') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_reg'); } $vars[] = self::BuildVar('ticket_link', $baseUrl . JRoute::_($url, false)); } // ticket admin link $url = 'index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticket['id']; if (FSS_Settings::get('support_email_link_admin') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_admin'); } $vars[] = self::BuildVar('admin_link', $baseUrl . JRoute::_($url, false)); // email pending link $url = 'index.php?option=com_fss&view=admin_support&layout=emails'; if (FSS_Settings::get('support_email_link_pending') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_pending'); } $vars[] = self::BuildVar('email_pending_link', $baseUrl . JRoute::_($url, false)); $vars[] = self::BuildVar('websitetitle', FSS_Helper::getSiteName()); // need to add the tickets custom fields to the output here $fields = FSSCF::GetAllCustomFields(true); $values = FSSCF::GetTicketValues($ticket['id'], $ticket); foreach ($fields as $fid => &$field) { $name = "custom_" . $fid; $value = ""; if (array_key_exists($fid, $values)) { $value = (string) $values[$fid]['value']; } $fieldvalues = array(); $fieldvalues[0]['field_id'] = $fid; $fieldvalues[0]['value'] = $value; // only do area output processing if we are in html mode if ($field['type'] != "area" || $ishtml) { $newvalue = FSSCF::FieldOutput($field, $fieldvalues, ''); if ($newvalue) { $value = $newvalue; } } $vars[] = self::BuildVar($name, $value); $vars[] = self::BuildVar("custom_" . $field['alias'], $value); } $email['subject'] = self::ParseText($template['subject'], $vars); $email['body'] = self::ParseText($template['body'], $vars); self::$last_vars = $vars; if ($template['ishtml']) { $email['body'] = FSS_Helper::MaxLineLength($email['body']); } else { $email['body'] = str_replace("<br />", "\n", $email['body']); $email['body'] = html_entity_decode($email['body']); $email['body'] = preg_replace_callback("/(&#[0-9]+;)/", array("FSS_Helper", "email_decode_utf8"), $email['body']); $email['body'] = strip_tags($email['body']); } $email['body'] = str_replace("XXXLTXXX", "<", $email['body']); $email['body'] = str_replace("XXXGTXXX", ">", $email['body']); return $email; }
function &getTickets() { $db = JFactory::getDBO(); $user = JFactory::getUser(); $userid = $user->get('id'); $uidlist = $this->getUIDS($userid); $tidlist = $this->getTIDS($userid); $query = "SELECT t.*, s.title as status, s.color, u.name, au.name as assigned, u.email as useremail, u.username as username, au.email as handleremail, au.username as handlerusername, "; $query .= " dept.title as department, cat.title as category, prod.title as product, pri.title as priority, pri.color as pricolor, "; $query .= " grp.groupname as groupname, grp.id as group_id "; $query .= " , pri.translation as ptl, dept.translation as dtr, s.translation as str, cat.translation as ctr, prod.translation as prtr"; $query .= " FROM #__fss_ticket_ticket as t "; $query .= " LEFT JOIN #__fss_ticket_status as s ON t.ticket_status_id = s.id "; $query .= " LEFT JOIN #__users as u ON t.user_id = u.id "; $query .= " LEFT JOIN #__users as au ON t.admin_id = au.id "; $query .= " LEFT JOIN #__fss_ticket_dept as dept ON t.ticket_dept_id = dept.id "; $query .= " LEFT JOIN #__fss_ticket_cat as cat ON t.ticket_cat_id = cat.id "; $query .= " LEFT JOIN #__fss_prod as prod ON t.prod_id = prod.id "; $query .= " LEFT JOIN #__fss_ticket_pri as pri ON t.ticket_pri_id = pri.id "; $query .= " LEFT JOIN (SELECT group_id, user_id FROM #__fss_ticket_group_members GROUP BY user_id) as mem ON t.user_id = mem.user_id "; $query .= " LEFT JOIN #__fss_ticket_group as grp ON grp.id = mem.group_id "; // add product, department and category $query .= " WHERE ( t.user_id IN (" . implode(", ", $uidlist) . ") OR t.id IN (" . implode(", ", $tidlist) . ") ) "; $query .= " AND " . SupportSource::user_list_sql(); $tickets = FSS_Input::getCmd('tickets', 'open'); if (FSS_Settings::get('support_simple_userlist_tabs')) { $tickets = "all"; } if (FSS_Input::getCmd('search_all')) { $tickets = ""; } if ($tickets == 'open') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed", true); // tickets that arent closed $query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") "; } if ($tickets == 'closed') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed"); // remove the archived tickets from the list to deal with $def_archive = FSS_Ticket_Helper::GetStatusID('def_archive'); foreach ($allopen as $offset => $value) { if ($value == $def_archive) { unset($allopen[$offset]); } } // tickets that are closed $query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") "; } else { if ($tickets > 0) { $statuss = SupportHelper::getStatuss(false); $status_list = array(); $status_list[] = (int) $tickets; foreach ($statuss as $status) { if ($status->combine_with == (int) $tickets) { $status_list[] = $status->id; } } $query .= " AND ticket_status_id IN (" . implode(", ", $status_list) . ")"; } } $search = FSS_Input::getString('search'); if ($search != "") { FSS_Helper::AllowCache(); // We have the nearly full query here, so use it to get a list of ticket ids $db->setQuery($query); $recs = $db->loadObjectList(); $ids = array(); $ids[] = 0; foreach ($recs as $rec) { $ids[] = $rec->id; } $mode = ""; if (FSS_Helper::contains($search, array('*', '+', '-', '<', '>', '(', ')', '~', '"'))) { $mode = "IN BOOLEAN MODE"; } $msgsrch = "SELECT ticket_ticket_id FROM #__fss_ticket_messages WHERE ticket_ticket_id IN (" . implode(", ", $ids) . ") AND admin < 3 AND "; $msgsrch .= " MATCH (body) AGAINST ('" . $db->escape($search) . "' {$mode}) "; $db->setQuery($msgsrch); $results = $db->loadObjectList(); $ids = array(); $ids[] = 0; foreach ($results as $rec) { $ids[] = $rec->ticket_ticket_id; } // search custom fields that are set to be searched $fields = FSSCF::GetAllCustomFields(true); foreach ($fields as $field) { if (!$field["basicsearch"]) { continue; } if ($field['permissions'] > 1 && $field['permissions'] < 5) { continue; } $fieldid = $field['id']; if ($field['type'] == "checkbox") { if ($search == "1") { $search = "on"; } else { $search = ""; } } if ($field['peruser']) { continue; } if ($field['type'] == "plugin") { // try to do a plugin based search $data = array(); foreach ($field['values'] as $item) { list($key, $value) = explode("=", $item, 2); $data[$key] = $value; } if (array_key_exists("plugin", $data)) { $plugins = FSSCF::get_plugins(); if (array_key_exists($data['plugin'], $plugins)) { $po = $plugins[$data['plugin']]; if (method_exists($po, "Search")) { $res = $po->Search($data['plugindata'], $search, false, false); if ($res !== false) { foreach ($res as $item) { $ids[] = (int) $item->ticket_id; } continue; } } } } } $qry = "SELECT ticket_id FROM #__fss_ticket_field WHERE field_id = '" . FSSJ3Helper::getEscaped($db, $fieldid) . "' AND value LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%'"; $db->setQuery($qry); $data = $db->loadObjectList(); foreach ($data as $item) { $id = (int) $item->ticket_id; if ($id > 0) { $ids[] = $id; } } } //"MATCH (question, answer) AGAINST ('" . $db->escape($search) . "')" $query .= " AND ( t.id IN (" . implode(", ", $ids) . ") OR MATCH (t.title) AGAINST ('" . $db->escape($search) . "' {$mode}) OR t.reference LIKE '%" . $db->escape($search) . "%' ) "; } $order = FSS_Input::getCmd('order'); $order_dir = FSS_Input::getCmd('order_dir', 'asc'); $order_dir_allowed = array('asc', 'desc'); if (!in_array($order_dir, $order_dir_allowed)) { $order_dir = 'asc'; } $order_allowed = array('t.title', 'lastupdate', 'status', 'assigned', 'lastupdate', 'u.name'); if (!in_array($order, $order_allowed)) { $order = ''; } if ($order != "") { $query .= " ORDER BY {$order} {$order_dir}"; } else { $query .= " ORDER BY lastupdate DESC "; } $mainframe = JFactory::getApplication(); $limit = $mainframe->getUserStateFromRequest('global.list.limit_ticket', 'limit', FSS_Settings::Get('ticket_per_page'), 'int'); $limitstart = FSS_Input::getInt('limitstart'); $limitstart = $limit != 0 ? floor($limitstart / $limit) * $limit : 0; $db->setQuery($query); $db->query(); //echo $query . "<br>"; $count = $db->getNumRows(); $result['pagination'] = new JPaginationJs($count, $limitstart, $limit); $db->setQuery($query, $limitstart, $limit); $result['tickets'] = $db->loadObjectList(); foreach ($result['tickets'] as &$ticket) { $fields = FSSCF::GetCustomFields($ticket->id, $ticket->prod_id, $ticket->ticket_dept_id); $values = FSSCF::GetTicketValues($ticket->id, $ticket); $ticket->fields = array(); foreach ($fields as &$field) { $ticket->fields[$field['id']] = array(); $ticket->fields[$field['id']]['name'] = $field['description']; $ticket->fields[$field['id']]['value'] = ''; if (isset($values[$field['id']])) { $ticket->fields[$field['id']]['value'] = $values[$field['id']]['value']; } } } return $result; }
function orderSelect() { $categories = array(); $categories[] = JHTML::_('select.option', '', JText::_("ORDERING_HEADER"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'lastupdate.desc', JText::_("LAST_UPDATE"), 'id', 'title'); $categories[] = JHTML::_('select.option', 't.title.asc', JText::_("SUBJECT"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'reference.asc', JText::_("TICKET_REF"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'username.asc', JText::_("USER_NAME"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'useremail.asc', JText::_("EMAIL"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'u.name.asc', JText::_("NAME"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'opened.asc', JText::_("CREATED"), 'id', 'title'); if (FSS_Settings::get('support_hide_handler') != 1) { $categories[] = JHTML::_('select.option', 'handlerusername.asc', JText::_("HANDLER"), 'id', 'title'); } $categories[] = JHTML::_('select.option', 'status.asc', JText::_("STATUS"), 'id', 'title'); if (count($this->products) > 0) { $categories[] = JHTML::_('select.option', 'product.asc', JText::_("PRODUCT"), 'id', 'title'); } if (count($this->departments) > 0) { $categories[] = JHTML::_('select.option', 'department.asc', JText::_("DEPARTMENT"), 'id', 'title'); } if (count($this->categories) > 0 && FSS_Settings::get('support_hide_category') != 1) { $categories[] = JHTML::_('select.option', 'category.asc', JText::_("CATEGORY"), 'id', 'title'); } if (FSS_Settings::get('support_hide_priority') != 1) { $categories[] = JHTML::_('select.option', 'priority.asc', JText::_("PRIORITY"), 'id', 'title'); } foreach (FSSCF::GetAllCustomFields() as $field) { if (!$field['inlist']) { continue; } $categories[] = JHTML::_('select.option', "cf" . $field['id'] . ".value.asc", $field['description'], 'id', 'title'); } $categories[] = JHTML::_('select.option', 'lastupdate.asc', JText::_("LAST_UPDATE") . JText::_("FSS_ORDER_ASC"), 'id', 'title'); $categories[] = JHTML::_('select.option', 't.title.desc', JText::_("SUBJECT") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'reference.desc', JText::_("TICKET_REF") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'username.desc', JText::_("USER_NAME") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'useremail.desc', JText::_("EMAIL") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'u.name.desc', JText::_("NAME") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); $categories[] = JHTML::_('select.option', 'opened.desc', JText::_("CREATED") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); if (FSS_Settings::get('support_hide_handler') != 1) { $categories[] = JHTML::_('select.option', 'handlerusername.desc', JText::_("HANDLER") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); } $categories[] = JHTML::_('select.option', 'status.desc', JText::_("STATUS") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); if (count($this->products) > 0) { $categories[] = JHTML::_('select.option', 'product.desc', JText::_("PRODUCT") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); } if (count($this->departments) > 0) { $categories[] = JHTML::_('select.option', 'department.desc', JText::_("DEPARTMENT") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); } if (count($this->categories) > 0 && FSS_Settings::get('support_hide_category') != 1) { $categories[] = JHTML::_('select.option', 'category.desc', JText::_("CATEGORY") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); } if (FSS_Settings::get('support_hide_priority') != 1) { $categories[] = JHTML::_('select.option', 'priority.desc', JText::_("PRIORITY") . JText::_("FSS_ORDER_DESC"), 'id', 'title'); } /* Add custom fields in here */ foreach (FSSCF::GetAllCustomFields() as $field) { if (!$field['inlist']) { continue; } $categories[] = JHTML::_('select.option', "cf" . $field['id'] . ".value.desc", $field['description'] . JText::_("FSS_ORDER_DESC"), 'id', 'title'); } return JHTML::_('select.genericlist', $categories, 'ordering', 'id="adminOrdering" class="inputbox input-medium" size="1" onchange="fss_refresh_tickets();"', 'id', 'title', JFactory::getApplication()->getUserStateFromRequest("fss_admin.ordering", "ordering", "")); }
static function &GetTicketValues($ticketid, $ticket) { if (empty(FSSCF::$_ticketvalues)) { FSSCF::$_ticketvalues = array(); } if (!array_key_exists($ticketid, FSSCF::$_ticketvalues)) { $allfields = FSSCF::GetAllCustomFields(true); $db = JFactory::getDBO(); $qry = "SELECT * FROM #__fss_ticket_field WHERE ticket_id ='" . FSSJ3Helper::getEscaped($db, $ticketid) . "'"; $db->setQuery($qry); $values = $db->loadAssocList('field_id'); if (is_array($ticket)) { $values2 = FSSCF::GetUserValues($ticket['user_id'], $ticket['id']); } else { $values2 = FSSCF::GetUserValues($ticket->user_id, $ticket->id); } foreach ($values2 as $id => $value) { if (array_key_exists($id, $allfields) && $allfields[$id]['peruser']) { $values[$id] = $value; } } FSSCF::$_ticketvalues[$ticketid] = $values; } return FSSCF::$_ticketvalues[$ticketid]; }
echo $groups->groupname; ?> </option> <?php } ?> </select> </td> <?php AddAdvancedReset("advanced_group"); ?> <?php } ?> <?php $customfields = FSSCF::GetAllCustomFields(true); foreach ($customfields as $field) { ?> <?php if (!$field['advancedsearch']) { continue; } ?> <?php NextField(); ?> <td><?php echo $field['description']; ?> :</td> <td>