Beispiel #1
0
 static function AssignHandler($prodid, $deptid, $catid)
 {
     //echo "Assigning hander for $prodid, $deptid, $catid<br>";
     $admin_id = 0;
     $assignuser = FSF_Settings::get('support_autoassign');
     if ($assignuser == 1) {
         $okusers = FSF_Ticket_Helper::ListHandlers($prodid, $deptid, $catid);
         if (count($okusers) > 0) {
             $count = count($okusers);
             $picked = mt_rand(0, $count - 1);
             $admin_id = $okusers[$picked];
         }
     }
     return $admin_id;
 }