ErrorHandler::setNotice('language', DATA_NEEDED_TO_LANGUAGE, 'error');
} else {
if (!F1DeskUtils::createLanguage($_POST['StTitle'], $_POST['StPath'])) {
ErrorHandler::setNotice('language', ERROR_CREATE_LANGUAGE, 'error');
} else {
ErrorHandler::setNotice('language', SUCESS_CREATE_LANGUAGE, 'ok');
}
}
break;
}
}
$ArMenus = F1DeskUtils::getMenuTab('admin');
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
$ArGeneralOptions = F1DeskUtils::listGeneralOptions();
$ArTemplates = F1DeskUtils::getTemplates();
$ArLanguages = F1DeskUtils::getLanguages();
$ArSupporters = array();
foreach ($ArDepartments as $ArDepartment) {
$ArSupporters[$ArDepartment['IDDepartment']] = F1DeskUtils::getDepartmentSupporters($ArDepartment['IDDepartment']);
}
$ArUnits = F1DeskUtils::listUnits();
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
/**
* Send an email to all users related to the ticket given for each new message.
*
* @param int $IDTicket
* @return Boolean
*/
public function _sendNotifyMessage($IDTicket)
{
$ArUsersDepartment = array();
$ArUsersDepartmentReader = array();
#
# Preparing mail header
#
$ArEmails = $ArUsersDepartment = $ArUsersDepartmentReader = array();
$MailHandler = new MailHandler();
$MailHandler->setHTMLBody(true);
$StHeaders = "MIME-Version: 1.0\r\n";
$StHeaders .= "Content-type: text/html; charset=utf-8\r\n";
#
# Get the users related with the ticket
#
$ArRecipients = $this->getTicketDestination($IDTicket);
$ArReaders = $this->getTicketReaders($IDTicket);
$StSQL = '
SELECT
StEmail, BoNotify
FROM
' . DBPREFIX . 'User U
LEFT JOIN ' . DBPREFIX . "Ticket T ON (T.IDUser = U.IDUser)\nWHERE\n T.IDTicket = {$IDTicket}";
$this->execSQL($StSQL);
$ArResult = $this->getResult('string');
#
# Get the department related with the ticket and his supporters
#
$ArDepartment = array_shift($this->getTicketDepartments($IDTicket));
$ArDepartmentReaders = array_shift($this->getTicketDepartmentsReader($IDTicket));
if (isset($ArDepartment['IDDepartment']) && isset($ArDepartmentReaders['IDDepartment'])) {
$ArUsersDepartment = F1DeskUtils::getDepartmentSupporters($ArDepartment['IDDepartment']);
$ArUsersDepartmentReader = F1DeskUtils::getDepartmentSupporters($ArDepartmentReaders['IDDepartment']);
}
#
# Merging all users in one array
#
$ArUsers = array_merge($ArRecipients, $ArReaders);
$ArUsersDepart = array_merge($ArUsersDepartment, $ArUsersDepartmentReader);
$ArFinal = array_merge($ArUsers, $ArUsersDepart);
$ArFinal = array_merge($ArFinal, $ArResult);
#
# Insert Message and Subject and strip the emails that already are in array
#
foreach ($ArFinal as $User) {
if ($User['BoNotify']) {
if (array_search($User['StEmail'], $ArEmails) === false) {
$ArEmails[] = $User['StEmail'];
}
}
}
$StSubject = str_replace('###TKTNUM###', $IDTicket, NOTIFY_SUBJ);
$StMessage = str_replace('###TKTNUM###', $IDTicket, NOTIFY_MESSAGE);
$BoResult = $MailHandler->sendMail($ArEmails, $StSubject, $StMessage, $StHeaders);
return $BoResult;
}
