function showTab($context, $context_id)
{
$tpl = DevblocksPlatform::getTemplateService();
$active_worker = CerberusApplication::getActiveWorker();
$tpl->assign('context', $context);
$tpl->assign('context_id', $context_id);
// Check permissions on this ticket for this worker
if (0 != strcasecmp($context, CerberusContexts::CONTEXT_TICKET)) {
return;
}
if (null == ($ticket = DAO_Ticket::get($context_id))) {
return;
}
$tpl->assign('csrf_token', $_SESSION['csrf_token']);
// if(!$active_worker->isGroupMember($ticket->group_id))
// return;
// // Load the message IDs for this ticket
// $messages = DAO_Message::getMessagesByTicket($context_id);
$requesters = $ticket->getRequesters();
// error_log(var_export($requesters,true),3,'/var/www/cerb-7.0.4/logs/foo.log');
$requester = array_shift($requesters);
$contacts = Infusionsoft_DataService::findByField(new Infusionsoft_Contact(), 'email', $requester->email);
$contact = array_shift($contacts);
$convertToInt = function ($str) {
return (int) $str;
};
$groupIds = array_map($convertToInt, explode(',', $contact->Groups));
$extractData = function ($group) {
return $group->toArray();
};
$groups = array_map($extractData, Infusionsoft_DataService::query(new Infusionsoft_ContactGroup(), array('Id' => $groupIds)));
// Template
$tpl->assign('contact', $contact);
$tpl->assign('groups', $groups);
$tpl->display('devblocks:bmoelk.infusionsoft::tab.tpl');
}
private function _sendForwards($event, $is_inbound)
{
@($ticket_id = $event->params['ticket_id']);
@($send_worker_id = $event->params['worker_id']);
$url_writer = DevblocksPlatform::getUrlService();
$ticket = DAO_Ticket::get($ticket_id);
// (Action) Forward Email To:
// Sanitize and combine all the destination addresses
$context_workers = CerberusContexts::getWorkers(CerberusContexts::CONTEXT_TICKET, $ticket->id);
if (!is_array($context_workers)) {
return;
}
foreach ($context_workers as $next_worker) {
$notify_emails = $next_worker->email;
if (empty($notify_emails)) {
continue;
}
}
// [TODO] This could be more efficient
$messages = DAO_Message::getMessagesByTicket($ticket_id);
$message = end($messages);
// last message
unset($messages);
$headers = $message->getHeaders();
// The whole flipping Swift section needs wrapped to catch exceptions
try {
$settings = DevblocksPlatform::getPluginSettingsService();
$reply_to = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, CerberusSettingsDefaults::DEFAULT_REPLY_FROM);
// See if we need a group-specific reply-to
if (!empty($ticket->team_id)) {
@($group_from = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
if (!empty($group_from)) {
$reply_to = $group_from;
}
}
$sender = DAO_Address::get($message->address_id);
$sender_email = strtolower($sender->email);
$sender_split = explode('@', $sender_email);
if (!is_array($sender_split) || count($sender_split) != 2) {
return;
}
// If return-path is blank
if (isset($headers['return-path']) && $headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($sender_split[0] == "postmaster" || $sender_split[0] == "mailer-daemon") {
return;
}
// Ignore autoresponses autoresponses
if (isset($headers['auto-submitted']) && $headers['auto-submitted'] != 'no') {
return;
}
// Attachments
$attachments = $message->getAttachments();
$mime_attachments = array();
if (is_array($attachments)) {
foreach ($attachments as $attachment) {
if (0 == strcasecmp($attachment->display_name, 'original_message.html')) {
continue;
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This is highly redundant in the codebase
if (!file_exists($attachment_path . $attachment->filepath)) {
continue;
}
$attach = Swift_Attachment::fromPath($attachment_path . $attachment->filepath);
if (!empty($attachment->display_name)) {
$attach->setFilename($attachment->display_name);
}
$mime_attachments[] = $attach;
}
}
// Send copies
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$mail = $mail_service->createMessage();
/* @var $mail Swift_Message */
$mail->setTo(array($notify_emails));
$mail->setFrom(array($sender->email));
$mail->setReplyTo($reply_to);
$mail->setReturnPath($reply_to);
$mail->setSubject(sprintf("[RW: %s #%s]: %s", $is_inbound ? 'inbound' : 'outbound', $ticket->mask, $ticket->subject));
$hdrs = $mail->getHeaders();
if (null !== @($msgid = $headers['message-id'])) {
$hdrs->addTextHeader('Message-Id', $msgid);
}
if (null !== @($in_reply_to = $headers['in-reply-to'])) {
$hdrs->addTextHeader('References', $in_reply_to);
$hdrs->addTextHeader('In-Reply-To', $in_reply_to);
}
$hdrs->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
$hdrs->addTextHeader('Precedence', 'List');
$hdrs->addTextHeader('Auto-Submitted', 'auto-generated');
$mail->setBody($message->getContent());
// Send message attachments with watcher
if (is_array($mime_attachments)) {
foreach ($mime_attachments as $mime_attachment) {
$mail->attach($mime_attachment);
}
}
$result = $mailer->send($mail);
} catch (Exception $e) {
if (!empty($message_id)) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending watcher email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
}
private function mergeTicket($event)
{
// Listen for ticket merges and update our internal ticket_id records
@($new_ticket_id = $event->params['new_ticket_id']);
@($old_ticket_ids = $event->params['old_ticket_ids']);
$translate = DevblocksPlatform::getTranslationService();
if (empty($new_ticket_id) || empty($old_ticket_ids)) {
return;
}
$settings = DevblocksPlatform::getPluginSettingsService();
$al_merge_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'al_merge_enabled', 0));
$uf_merge_enabled = intval($settings->get('cerb5blog.last_action_and_audit_log', 'uf_merge_enabled', 0));
if (!($al_merge_enabled || $uf_merge_enabled)) {
return;
}
$active_worker = CerberusApplication::getActiveWorker();
$worker_id = $active_worker->id;
if (class_exists('DAO_TicketAuditLog', true)) {
if ($al_merge_enabled) {
foreach ($old_ticket_ids as $old_id) {
$old_ticket = DAO_Ticket::get($old_id);
$translate_str = $translate->_('cerb5blog.last_action_and_audit_log.post.merge.new_ticket');
$translated = sprintf($translate_str, $old_id, $old_ticket->mask);
$fields = array(DAO_TicketAuditLog::TICKET_ID => $new_ticket_id, DAO_TicketAuditLog::WORKER_ID => $worker_id, DAO_TicketAuditLog::CHANGE_DATE => time(), DAO_TicketAuditLog::CHANGE_FIELD => "cerb5blog.last_action_and_audit_log.type.merge", DAO_TicketAuditLog::CHANGE_VALUE => substr($translated, 0, 128));
$log_id = DAO_TicketAuditLog::create($fields);
}
unset($fields);
}
}
if ($uf_merge_enabled) {
$new_change_fields[DAO_Ticket::UPDATED_DATE] = time();
DAO_Ticket::update($new_ticket_id, $new_change_fields);
unset($new_change_fields);
}
}
