/**
* Create a new ticket
*
* @apiMethod POST
* @apiUri /support
* @apiParameter {
* "name": "scope",
* "description": "Scope type (group, member, etc.)",
* "type": "string",
* "required": true,
* "default": null
* }
* @apiParameter {
* "name": "scope_id",
* "description": "Scope object ID",
* "type": "integer",
* "required": true,
* "default": null
* }
* @apiParameter {
* "name": "title",
* "description": "Entry title",
* "type": "string",
* "required": true,
* "default": null
* }
* @apiParameter {
* "name": "alias",
* "description": "Entry alias",
* "type": "string",
* "required": false,
* "default": null
* }
* @return void
*/
public function createTask()
{
//get the userid and attempt to load user profile
$userid = User::get('id');
$result = User::getInstance($userid);
//make sure we have a user
if (!$result || !$result->get('id')) {
throw new Exception(Lang::txt('User not found.'), 500);
}
// Initiate class and bind data to database fields
$ticket = new \Components\Support\Models\Ticket();
// Set the created date
$ticket->set('created', Date::toSql());
// Incoming
$ticket->set('report', Request::getVar('report', '', 'post', 'none', 2));
if (!$ticket->get('report')) {
throw new Exception(Lang::txt('Error: Report contains no text.'), 500);
}
$ticket->set('os', Request::getVar('os', 'unknown', 'post'));
$ticket->set('browser', Request::getVar('browser', 'unknown', 'post'));
$ticket->set('severity', Request::getVar('severity', 'normal', 'post'));
// Cut suggestion at 70 characters
$summary = substr($ticket->get('report'), 0, 70);
if (strlen($summary) >= 70) {
$summary .= '...';
}
$ticket->set('summary', $summary);
// Get user data
$ticket->set('name', $result->get('name'));
$ticket->set('email', $result->get('email'));
$ticket->set('login', $result->get('username'));
// Set some helpful info
$ticket->set('instances', 1);
$ticket->set('section', 1);
$ticket->set('open', 1);
$ticket->set('status', 0);
$ticket->set('ip', Request::ip());
$ticket->set('hostname', gethostbyaddr(Request::getVar('REMOTE_ADDR', '', 'server')));
// Save the data
if (!$ticket->store()) {
throw new Exception($ticket->getErrors(), 500);
}
// Any tags?
if ($tags = trim(Request::getVar('tags', '', 'post'))) {
$ticket->tag($tags, $result->get('id'));
}
// Set the response
$msg = new stdClass();
$msg->submitted = $ticket->get('created');
$msg->ticket = $ticket->get('id');
$this->send($msg);
}
