public static function GetQueue($params)
{
$loadQueue = !isset($params['LOAD_QUEUE']) || $params['LOAD_QUEUE'] == 'Y';
$sendInvite = !isset($params['SEND_INVITE']) || $params['SEND_INVITE'] == 'Y';
// TODO check $params
$result = array('COMMAND' => CVoxImplantIncoming::RULE_HUNGUP);
if (isset($params['CONFIG'])) {
$config = $params['CONFIG'];
} else {
$config = self::GetConfigBySearchId($params['SEARCH_ID']);
if (!$config) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP;
return $result;
}
$params['CONFIG'] = $config;
}
if (isset($params['LAST_USER_ID']) && $params['LAST_USER_ID'] > 0) {
self::SendPullEvent(array('COMMAND' => 'timeout', 'USER_ID' => intval($params['LAST_USER_ID']), 'CALL_ID' => $params['CALL_ID'], 'MARK' => 'timeout_inc_3'));
}
$res = CVoxImplantUser::QueuedGetList(array('select' => array('ID', 'USER_ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE' => 'USER.UF_VI_PHONE', 'ACTIVE' => 'USER.ACTIVE'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'order' => array('LAST_ACTIVITY_DATE' => 'asc')));
$findUserId = 0;
if ($loadQueue) {
CModule::IncludeModule('pull');
while ($queueUser = $res->fetch()) {
$orm = \Bitrix\Pull\PushTable::getList(array('select' => array('ID'), 'filter' => array('=USER_ID' => $queueUser['USER_ID'])));
$queueUser['USER_HAVE_MOBILE'] = $orm->fetch() ? 'Y' : 'N';
if ($queueUser['IS_ONLINE_CUSTOM'] != 'Y' && $queueUser['UF_VI_PHONE'] != 'Y' && $queueUser['USER_HAVE_MOBILE'] != 'Y' || $queueUser['ACTIVE'] != 'Y') {
continue;
}
if ($config['TIMEMAN'] == "Y" && !CVoxImplantUser::GetActiveStatusByTimeman($queueUser['USER_ID'])) {
continue;
} else {
if (!$findUserId) {
VI\QueueTable::update($queueUser['ID'], array('LAST_ACTIVITY_DATE' => new FieldType\DateTime()));
$findUserId = $queueUser['ID'];
$result['USER_ID'] = $queueUser['USER_ID'];
}
$result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT;
$result['TYPE_CONNECT'] = self::TYPE_CONNECT_QUEUE;
$result['USERS'][] = array('USER_ID' => $queueUser['USER_ID'], 'USER_HAVE_PHONE' => $queueUser['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N', 'USER_HAVE_MOBILE' => $queueUser['USER_HAVE_MOBILE']);
}
}
} else {
while ($queueUser = $res->fetch()) {
if (intval($params['LAST_USER_ID']) == $queueUser['USER_ID']) {
continue;
} else {
self::SendPullEvent(array('COMMAND' => 'timeout', 'USER_ID' => $queueUser['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'MARK' => 'timeout_inc_4'));
}
}
}
if ($findUserId) {
if ($sendInvite) {
$crmData = array();
foreach ($result['USERS'] as $queueUser) {
if ($config['CRM'] == 'Y') {
$crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['CALLER_ID'], $queueUser['USER_ID']);
}
self::SendPullEvent(array('COMMAND' => 'invite', 'USER_ID' => $queueUser['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'PHONE_NAME' => $config['PHONE_TITLE'], 'TYPE_CONNECT' => $result['TYPE_CONNECT'], 'CONFIG' => array('RECORDING' => $config['RECORDING']), 'CRM' => $crmData));
}
}
} else {
$userId = intval($params['LAST_USER_ID']);
if ($userId <= 0) {
$res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID', 'ACTIVE' => 'USER.ACTIVE'), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'limit' => 1));
$queueUser = $res->fetch();
if ($queueUser && $queueUser['ACTIVE']) {
VI\QueueTable::update($queueUser['ID'], array('LAST_ACTIVITY_DATE' => new FieldType\DateTime()));
$userId = $queueUser['USER_ID'];
}
}
if ($config['NO_ANSWER_RULE'] == CVoxImplantIncoming::RULE_PSTN_SPECIFIC) {
if (strlen($config['FORWARD_NUMBER']) > 0) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_PSTN;
$result['PHONE_NUMBER'] = NormalizePhone($config['FORWARD_NUMBER'], 1);
$result['USER_ID'] = $userId;
}
} else {
if ($config['NO_ANSWER_RULE'] != CVoxImplantIncoming::RULE_HUNGUP) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_VOICEMAIL;
$result['USER_ID'] = $userId;
if ($config['NO_ANSWER_RULE'] == CVoxImplantIncoming::RULE_PSTN && $userId > 0) {
$userPhone = CVoxImplantPhone::GetUserPhone($userId);
if ($userPhone) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_PSTN;
$result['PHONE_NUMBER'] = $userPhone;
$result['USER_ID'] = $userId;
}
}
} else {
$result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP;
}
}
}
return $result;
}
public static function GetNextInQueue($params)
{
CVoxImplantHistory::WriteToLog($params, '!!!GetNextInQueue');
$fistInQueue = isset($params['FIRST_IN_QUEUE']) && $params['FIRST_IN_QUEUE'] == 'Y';
// TODO check $params
$result = array('COMMAND' => CVoxImplantIncoming::RULE_HUNGUP);
if (!$fistInQueue) {
$res = VI\CallTable::getList(array('select' => array('ID', 'STATUS'), 'filter' => array('=CALL_ID' => $params['CALL_ID'])));
$call = $res->fetch();
if ($call['STATUS'] == VI\CallTable::STATUS_CONNECTED) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_TALK;
return $result;
}
}
if (isset($params['CONFIG'])) {
$config = $params['CONFIG'];
} else {
$config = self::GetConfigBySearchId($params['SEARCH_ID']);
if (!$config) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP;
return $result;
}
$params['CONFIG'] = $config;
}
if (isset($params['LAST_USER_ID']) && $params['LAST_USER_ID'] > 0) {
self::SendPullEvent(array('COMMAND' => 'timeout', 'USER_ID' => intval($params['LAST_USER_ID']), 'CALL_ID' => $params['CALL_ID']));
}
$filter = array('=CONFIG_ID' => $config['ID']);
if (isset($params['EXCLUDE_USERS'])) {
$excludeUsers = $params['EXCLUDE_USERS'];
if (!empty($excludeUsers)) {
$filter['!=USER_ID'] = $excludeUsers;
}
}
$res = CVoxImplantUser::QueuedGetList(array('select' => array('ID', 'USER_ID', 'IS_ONLINE_CUSTOM', 'UF_VI_PHONE' => 'USER.UF_VI_PHONE', 'ACTIVE' => 'USER.ACTIVE'), 'filter' => $filter, 'order' => array('LAST_ACTIVITY_DATE' => 'asc')));
$findActiveUser = false;
while ($queueUser = $res->fetch()) {
if ($queueUser['IS_ONLINE_CUSTOM'] != 'Y' && $queueUser['UF_VI_PHONE'] != 'Y' || $queueUser['ACTIVE'] != 'Y') {
continue;
}
$findActiveUser = true;
if ($config['TIMEMAN'] == "Y" && !CVoxImplantUser::GetActiveStatusByTimeman($queueUser['USER_ID'])) {
$params['EXCLUDE_USERS'][] = $queueUser['USER_ID'];
$params['LAST_USER_ID'] = 0;
$result = self::GetNextInQueue($params);
} else {
VI\QueueTable::update($queueUser['ID'], array('LAST_ACTIVITY_DATE' => new FieldType\DateTime()));
$result['COMMAND'] = CVoxImplantIncoming::RULE_WAIT;
$result['TYPE_CONNECT'] = self::TYPE_CONNECT_QUEUE;
$result['USER_ID'] = $queueUser['USER_ID'];
$result['USER_HAVE_PHONE'] = $queueUser['UF_VI_PHONE'] == 'Y' ? 'Y' : 'N';
if (!$fistInQueue) {
$crmData = array();
if ($config['CRM'] == 'Y') {
$crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['CALLER_ID'], $queueUser['USER_ID']);
}
self::SendPullEvent(array('COMMAND' => 'invite', 'USER_ID' => $queueUser['USER_ID'], 'CALL_ID' => $params['CALL_ID'], 'CALLER_ID' => $params['CALLER_ID'], 'PHONE_NAME' => $config['PHONE_TITLE'], 'CRM' => $crmData));
}
}
break;
}
if (!$findActiveUser) {
$userId = intval($params['LAST_ANSWER_USER_ID']) > 0 ? intval($params['LAST_ANSWER_USER_ID']) : intval($params['LAST_USER_ID']);
if ($userId <= 0) {
$res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID', 'ACTIVE' => 'USER.ACTIVE'), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'limit' => 1));
$queueUser = $res->fetch();
if ($queueUser && $queueUser['ACTIVE']) {
VI\QueueTable::update($queueUser['ID'], array('LAST_ACTIVITY_DATE' => new FieldType\DateTime()));
$userId = $queueUser['USER_ID'];
}
}
if ($config['NO_ANSWER_RULE'] != CVoxImplantIncoming::RULE_HUNGUP && (isset($params['LAST_ANSWER_USER_ID']) || isset($params['LAST_USER_ID']))) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_VOICEMAIL;
$result['USER_ID'] = $userId;
if ($config['NO_ANSWER_RULE'] == CVoxImplantIncoming::RULE_PSTN_SPECIFIC) {
if (strlen($config['FORWARD_NUMBER']) <= 0) {
$config['NO_ANSWER_RULE'] == CVoxImplantIncoming::RULE_PSTN;
} else {
$result['COMMAND'] = CVoxImplantIncoming::RULE_PSTN;
$result['PHONE_NUMBER'] = NormalizePhone($config['FORWARD_NUMBER'], 1);
$result['USER_ID'] = $userId;
}
}
if ($config['NO_ANSWER_RULE'] == CVoxImplantIncoming::RULE_PSTN) {
$userPhone = CVoxImplantPhone::GetUserPhone($userId);
if ($userPhone) {
$result['COMMAND'] = CVoxImplantIncoming::RULE_PSTN;
$result['PHONE_NUMBER'] = $userPhone;
$result['USER_ID'] = $userId;
}
}
} else {
$result['COMMAND'] = CVoxImplantIncoming::RULE_HUNGUP;
}
}
return $result;
}
