public function __construct()
{
$this->usr_id = Auth::getUserID();
if (!Access::canAccessReports($this->usr_id)) {
throw new LogicException('Invalid role');
}
$this->prj_id = Auth::getCurrentProject();
$this->activity_types = !empty($_REQUEST['activity_types']) ? (array) $_REQUEST['activity_types'] : array();
$this->report_type = isset($_REQUEST['report_type']) ? (string) $_REQUEST['report_type'] : null;
$this->unit = $this->getParam('unit', array('hour', 'day'));
$this->amount = isset($_REQUEST['amount']) ? $_REQUEST['amount'] : null;
$this->developer = isset($_REQUEST['developer']) ? $_REQUEST['developer'] : null;
$this->start_date = $this->parseDate(isset($_POST['start']) ? $_POST['start'] : null);
$this->end_date = $this->parseDate(isset($_POST['end']) ? $_POST['end'] : null);
$this->sort_order = $this->getParam('sort_order', array('ASC', 'DESC'));
if (CRM::hasCustomerIntegration($this->prj_id)) {
$this->crm = CRM::getInstance($this->prj_id);
}
}
/**
* Method used to get the list of associated support levels for a given
* FAQ entry.
*
* @param integer $prj_id The project ID
* @param integer $faq_id The FAQ ID
* @return array The list of projects
*/
public function getAssociatedSupportLevels($prj_id, $faq_id)
{
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
$stmt = 'SELECT
fsl_support_level_id
FROM
{{%faq_support_level}}
WHERE
fsl_faq_id=?';
$ids = DB_Helper::getInstance()->getColumn($stmt, array($faq_id));
$t = array();
$levels = $crm->getSupportLevelAssocList();
foreach ($levels as $support_level_id => $support_level) {
if (in_array($support_level_id, $ids)) {
$t[$support_level_id] = $support_level;
}
}
return $t;
} else {
return array();
}
}
/**
* TODO: merge use of $options and $email arrays to just $email
*
* @param int $issue_id
* @param string $type type of email
* @param string $from
* @param string $to
* @param string $cc
* @param string $subject
* @param string $body
* @param array $options optional parameters
* - (int) parent_sup_id
* - (array) iaf_ids attachment file ids
* - (bool) add_unknown
* - (int) ema_id
* @return int 1 if it worked, -1 otherwise
*/
public static function sendEmail($issue_id, $type, $from, $to, $cc, $subject, $body, $options = array())
{
$parent_sup_id = $options['parent_sup_id'];
$iaf_ids = $options['iaf_ids'];
$add_unknown = $options['add_unknown'];
$ema_id = $options['ema_id'];
$current_usr_id = Auth::getUserID();
$prj_id = Issue::getProjectID($issue_id);
// if we are replying to an existing email, set the In-Reply-To: header accordingly
$in_reply_to = $parent_sup_id ? self::getMessageIDByID($parent_sup_id) : false;
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($from)) ?: false;
// remove extra 'Re: ' from subject
$subject = Mail_Helper::removeExcessRe($subject, true);
$internal_only = false;
$message_id = Mail_Helper::generateMessageID();
// process any files being uploaded
// from ajax upload, attachment file ids
if ($iaf_ids) {
// FIXME: is it correct to use sender from post data?
$attach_usr_id = $sender_usr_id ?: $current_usr_id;
Attachment::attachFiles($issue_id, $attach_usr_id, $iaf_ids, false, 'Attachment originated from outgoing email');
}
// hack needed to get the full headers of this web-based email
$full_email = self::buildFullHeaders($issue_id, $message_id, $from, $to, $cc, $subject, $body, $in_reply_to, $iaf_ids);
// email blocking should only be done if this is an email about an associated issue
if ($issue_id) {
$user_info = User::getNameEmail($current_usr_id);
// check whether the current user is allowed to send this email to customers or not
if (!self::isAllowedToEmail($issue_id, $user_info['usr_email'])) {
// add the message body as a note
$note = Mail_Helper::getCannedBlockedMsgExplanation() . $body;
$note_options = array('full_message' => $full_email, 'is_blocked' => true);
Note::insertNote($current_usr_id, $issue_id, $subject, $note, $note_options);
$email_details = array('from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => &$body, 'message' => &$body, 'title' => $subject);
Workflow::handleBlockedEmail($prj_id, $issue_id, $email_details, 'web');
return 1;
}
}
// only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
if (($add_unknown || Workflow::shouldAutoAddToNotificationList($prj_id)) && $issue_id) {
// add the recipients to the notification list of the associated issue
$recipients = array($to);
$recipients = array_merge($recipients, self::getRecipientsCC($cc));
foreach ($recipients as $address) {
if ($address && !Notification::isIssueRoutingSender($issue_id, $address)) {
$actions = Notification::getDefaultActions($issue_id, $address, 'add_unknown_user');
Notification::subscribeEmail($current_usr_id, $issue_id, Mail_Helper::getEmailAddress($address), $actions);
}
}
} else {
// Usually when sending out emails associated to an issue, we would
// simply insert the email in the table and call the Notification::notifyNewEmail() method,
// but on this case we need to actually send the email to the recipients that are not
// already in the notification list for the associated issue, if any.
// In the case of replying to an email that is not yet associated with an issue, then
// we are always directly sending the email, without using any notification list
// functionality.
if ($issue_id) {
// send direct emails only to the unknown addresses, and leave the rest to be
// catched by the notification list
$from = Notification::getFixedFromHeader($issue_id, $from, 'issue');
// build the list of unknown recipients
if ($to) {
$recipients = array($to);
$recipients = array_merge($recipients, self::getRecipientsCC($cc));
} else {
$recipients = self::getRecipientsCC($cc);
}
$unknowns = array();
foreach ($recipients as $address) {
if (!Notification::isSubscribedToEmails($issue_id, $address)) {
$unknowns[] = $address;
}
}
if ($unknowns) {
$to2 = array_shift($unknowns);
$cc2 = implode('; ', $unknowns);
// send direct emails
self::sendDirectEmail($issue_id, $from, $to2, $cc2, $subject, $body, $_FILES['attachment'], $message_id, $sender_usr_id);
}
} else {
// send direct emails to all recipients, since we don't have an associated issue
$project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
// use the project-related outgoing email address, if there is one
if (!empty($project_info['email'])) {
$from = Mail_Helper::getFormattedName(User::getFullName($current_usr_id), $project_info['email']);
} else {
// otherwise, use the real email address for the current user
$from = User::getFromHeader($current_usr_id);
}
// send direct emails
self::sendDirectEmail($issue_id, $from, $to, $cc, $subject, $body, $_FILES['attachment'], $message_id);
}
}
$email = array('customer_id' => 'NULL', 'issue_id' => $issue_id, 'ema_id' => $ema_id, 'message_id' => $message_id, 'date' => Date_Helper::getCurrentDateGMT(), 'from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => $body, 'full_email' => $full_email);
// associate this new email with a customer, if appropriate
if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
if ($issue_id) {
$crm = CRM::getInstance($prj_id);
try {
$contact = $crm->getContact(User::getCustomerContactID($current_usr_id));
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$email['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
} else {
$customer_id = User::getCustomerID($current_usr_id);
if ($customer_id && $customer_id != -1) {
$email['customer_id'] = $customer_id;
}
}
}
$email['has_attachment'] = $iaf_ids ? 1 : 0;
$structure = Mime_Helper::decode($full_email, true, false);
$email['headers'] = $structure->headers;
self::insertEmail($email, $structure, $sup_id);
if ($issue_id) {
// need to send a notification
Notification::notifyNewEmail($current_usr_id, $issue_id, $email, $internal_only, false, $type, $sup_id);
// mark this issue as updated
$has_customer = $email['customer_id'] && $email['customer_id'] != 'NULL';
if ($has_customer && (!$current_usr_id || User::getRoleByUser($current_usr_id, $prj_id) == User::getRoleID('Customer'))) {
Issue::markAsUpdated($issue_id, 'customer action');
} else {
if ($sender_usr_id && User::getRoleByUser($sender_usr_id, $prj_id) > User::getRoleID('Customer')) {
Issue::markAsUpdated($issue_id, 'staff response');
} else {
Issue::markAsUpdated($issue_id, 'user response');
}
}
History::add($issue_id, $current_usr_id, 'email_sent', 'Outgoing email sent by {user}', array('user' => User::getFullName($current_usr_id)));
}
return 1;
}
/**
* Method used to get the list of issues to be displayed in the grid layout.
*
* @param array $options The search parameters
* @return string The where clause
*/
public static function buildWhereClause($options)
{
$usr_id = Auth::getUserID();
$prj_id = Auth::getCurrentProject();
$role_id = User::getRoleByUser($usr_id, $prj_id);
$usr_details = User::getDetails($usr_id);
$stmt = ' AND iss_usr_id = usr_id';
if ($role_id == User::getRoleID('Customer')) {
$crm = CRM::getInstance($prj_id);
$contact = $crm->getContact($usr_details['usr_customer_contact_id']);
$stmt .= " AND iss_customer_contract_id IN('" . implode("','", $contact->getContractIDS()) . "')";
$stmt .= " AND iss_customer_id ='" . Auth::getCurrentCustomerID() . "'";
} elseif ($role_id == User::getRoleID('Reporter') && Project::getSegregateReporters($prj_id)) {
$stmt .= " AND (\n iss_usr_id = {$usr_id} OR\n iur_usr_id = {$usr_id}\n )";
}
if (!empty($usr_details['usr_par_code'])) {
// restrict partners
$stmt .= " AND ipa_par_code = '" . Misc::escapeString($usr_details['usr_par_code']) . "'";
}
if (!empty($options['users'])) {
$stmt .= " AND (\n";
if (stristr($options['users'], 'grp') !== false) {
$chunks = explode(':', $options['users']);
$stmt .= 'iss_grp_id = ' . Misc::escapeInteger($chunks[1]);
} else {
if ($options['users'] == '-1') {
$stmt .= 'isu_usr_id IS NULL';
} elseif ($options['users'] == '-2') {
$stmt .= 'isu_usr_id IS NULL OR isu_usr_id=' . $usr_id;
} elseif ($options['users'] == '-3') {
$stmt .= 'isu_usr_id = ' . $usr_id . ' OR iss_grp_id = ' . User::getGroupID($usr_id);
} elseif ($options['users'] == '-4') {
$stmt .= 'isu_usr_id IS NULL OR isu_usr_id = ' . $usr_id . ' OR iss_grp_id = ' . User::getGroupID($usr_id);
} else {
$stmt .= 'isu_usr_id =' . Misc::escapeInteger($options['users']);
}
}
$stmt .= ')';
}
if (!empty($options['reporter'])) {
$stmt .= ' AND iss_usr_id = ' . Misc::escapeInteger($options['reporter']);
}
if (!empty($options['show_authorized_issues'])) {
$stmt .= " AND (iur_usr_id={$usr_id})";
}
if (!empty($options['show_notification_list_issues'])) {
$stmt .= " AND (sub_usr_id={$usr_id})";
}
if (!empty($options['keywords'])) {
$stmt .= " AND (\n";
if ($options['search_type'] == 'all_text' && APP_ENABLE_FULLTEXT) {
$stmt .= 'iss_id IN(' . implode(', ', self::getFullTextIssues($options)) . ')';
} elseif ($options['search_type'] == 'customer' && CRM::hasCustomerIntegration($prj_id)) {
// check if the user is trying to search by customer name / email
$crm = CRM::getInstance($prj_id);
$customer_ids = $crm->getCustomerIDsByString($options['keywords'], true);
if (count($customer_ids) > 0) {
$stmt .= ' iss_customer_id IN (' . implode(', ', $customer_ids) . ')';
} else {
// no results, kill query
$stmt .= ' iss_customer_id = -1';
}
} else {
$stmt .= '(' . Misc::prepareBooleanSearch('iss_summary', $options['keywords']);
$stmt .= ' OR ' . Misc::prepareBooleanSearch('iss_description', $options['keywords']) . ')';
}
$stmt .= "\n) ";
}
if (!empty($options['customer_id'])) {
$stmt .= " AND iss_customer_id='" . Misc::escapeString($options['customer_id']) . "'";
}
if (!empty($options['priority'])) {
$stmt .= ' AND iss_pri_id=' . Misc::escapeInteger($options['priority']);
}
if (!empty($options['status'])) {
$stmt .= ' AND iss_sta_id=' . Misc::escapeInteger($options['status']);
}
if (!empty($options['category'])) {
if (!is_array($options['category'])) {
$options['category'] = array($options['category']);
}
$stmt .= ' AND iss_prc_id IN(' . implode(', ', Misc::escapeInteger($options['category'])) . ')';
}
if (!empty($options['hide_closed'])) {
$stmt .= ' AND sta_is_closed=0';
}
if (!empty($options['release'])) {
$stmt .= ' AND iss_pre_id = ' . Misc::escapeInteger($options['release']);
}
if (!empty($options['product'])) {
$stmt .= ' AND ipv_pro_id = ' . Misc::escapeInteger($options['product']);
}
// now for the date fields
$date_fields = array('created_date', 'updated_date', 'last_response_date', 'first_response_date', 'closed_date');
foreach ($date_fields as $field_name) {
if (!empty($options[$field_name])) {
switch ($options[$field_name]['filter_type']) {
case 'greater':
$stmt .= " AND iss_{$field_name} >= '" . Misc::escapeString($options[$field_name]['start']) . "'";
break;
case 'less':
$stmt .= " AND iss_{$field_name} <= '" . Misc::escapeString($options[$field_name]['start']) . "'";
break;
case 'between':
$stmt .= " AND iss_{$field_name} BETWEEN '" . Misc::escapeString($options[$field_name]['start']) . "' AND '" . Misc::escapeString($options[$field_name]['end']) . "'";
break;
case 'null':
$stmt .= " AND iss_{$field_name} IS NULL";
break;
case 'in_past':
if (strlen($options[$field_name]['time_period']) == 0) {
$options[$field_name]['time_period'] = 0;
}
$stmt .= " AND (UNIX_TIMESTAMP('" . Date_Helper::getCurrentDateGMT() . "') - UNIX_TIMESTAMP(iss_{$field_name})) <= (" . Misc::escapeInteger($options[$field_name]['time_period']) . '*3600)';
break;
}
}
}
// custom fields
if (is_array($options['custom_field']) && count($options['custom_field']) > 0) {
foreach ($options['custom_field'] as $fld_id => $search_value) {
if (empty($search_value)) {
continue;
}
$field = Custom_Field::getDetails($fld_id);
$fld_db_name = Custom_Field::getDBValueFieldNameByType($field['fld_type']);
if ($field['fld_type'] == 'date' && (empty($search_value['Year']) || empty($search_value['Month']) || empty($search_value['Day']))) {
continue;
}
if ($field['fld_type'] == 'integer' && empty($search_value['value'])) {
continue;
}
if ($field['fld_type'] == 'multiple') {
$search_value = Misc::escapeString($search_value);
foreach ($search_value as $cfo_id) {
$cfo_id = Misc::escapeString($cfo_id);
$stmt .= " AND\n cf" . $fld_id . '_' . $cfo_id . '.icf_iss_id = iss_id';
$stmt .= " AND\n cf" . $fld_id . '_' . $cfo_id . ".icf_fld_id = {$fld_id}";
$stmt .= " AND\n cf" . $fld_id . '_' . $cfo_id . '.' . $fld_db_name . " = '{$cfo_id}'";
}
} elseif ($field['fld_type'] == 'date') {
if (empty($search_value['Year']) || empty($search_value['Month']) || empty($search_value['Day'])) {
continue;
}
$search_value = $search_value['Year'] . '-' . $search_value['Month'] . '-' . $search_value['Day'];
$stmt .= " AND\n (iss_id = cf" . $fld_id . '.icf_iss_id AND
cf' . $fld_id . '.' . $fld_db_name . " = '" . Misc::escapeString($search_value) . "')";
} elseif ($field['fld_type'] == 'integer') {
$value = $search_value['value'];
switch ($search_value['filter_type']) {
case 'ge':
$cmp = '>=';
break;
case 'le':
$cmp = '<=';
break;
case 'gt':
$cmp = '>';
break;
case 'lt':
$cmp = '<';
break;
default:
$cmp = '=';
break;
}
$stmt .= " AND\n (iss_id = cf" . $fld_id . '.icf_iss_id';
$stmt .= " AND\n cf" . $fld_id . ".icf_fld_id = {$fld_id}";
$stmt .= ' AND cf' . $fld_id . '.' . $fld_db_name . $cmp . Misc::escapeString($value) . ')';
} else {
$stmt .= " AND\n (iss_id = cf" . $fld_id . '.icf_iss_id';
$stmt .= " AND\n cf" . $fld_id . ".icf_fld_id = {$fld_id}";
if ($field['fld_type'] == 'combo') {
$stmt .= ' AND cf' . $fld_id . '.' . $fld_db_name . " IN('" . implode("', '", Misc::escapeString($search_value)) . "')";
} else {
$stmt .= ' AND cf' . $fld_id . '.' . $fld_db_name . " LIKE '%" . Misc::escapeString($search_value) . "%'";
}
$stmt .= ')';
}
}
}
// clear cached full-text values if we are not searching fulltext anymore
if (APP_ENABLE_FULLTEXT && @$options['search_type'] != 'all_text') {
Session::set('fulltext_string', '');
Session::set('fulltext_issues', '');
}
return $stmt;
}
// wouldn't make much sense to create a reminder for a 'Not Prioritized'
// issue, so let's remove that as an option
$priorities = array_flip(Priority::getAssocList($info['rem_prj_id']));
unset($priorities['Not Prioritized']);
$tpl->assign('priorities', array_flip($priorities));
$tpl->assign('severities', Severity::getAssocList($info['rem_prj_id']));
$tpl->assign('products', Product::getAssocList());
} elseif (@$_GET['cat'] == 'change_rank') {
Reminder::changeRank($_GET['id'], $_GET['rank']);
} elseif (!empty($_GET['prj_id'])) {
$tpl->assign('info', array('rem_prj_id' => $_GET['prj_id']));
$tpl->assign('issues', Reminder::getIssueAssocListByProject($_GET['prj_id']));
// wouldn't make much sense to create a reminder for a 'Not Prioritized'
// issue, so let's remove that as an option
$priorities = array_flip(Priority::getAssocList($_GET['prj_id']));
unset($priorities['Not Prioritized']);
$tpl->assign('priorities', array_flip($priorities));
$tpl->assign('severities', Severity::getAssocList($_GET['prj_id']));
$tpl->assign('products', Product::getAssocList());
// only show customers and support levels if the selected project really needs it
$project_has_customer_integration = CRM::hasCustomerIntegration($_GET['prj_id']);
$tpl->assign('project_has_customer_integration', $project_has_customer_integration);
if ($project_has_customer_integration) {
$crm = CRM::getInstance($_GET['prj_id']);
$tpl->assign('customers', $crm->getCustomerAssocList());
$tpl->assign('support_levels', $crm->getSupportLevelAssocList());
}
}
$tpl->assign('project_list', Project::getAll());
$tpl->assign('list', Reminder::getAdminList());
$tpl->displayTemplate();
/**
* Converts a note to a draft or an email
*
* @param int $note_id The id of the note
* @param string $target What the note should be converted too (email, etc)
* @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
* @return int
*/
public static function convertNote($note_id, $target, $authorize_sender = false)
{
$issue_id = self::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = self::getBlockedMessage($note_id);
$unknown_user = self::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = $structure->body;
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$current_usr_id = Auth::getUserID();
if ($target == 'email') {
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
$crm = CRM::getInstance($details['ema_prj_id']);
// check for any customer contact association
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = null;
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
self::remove($note_id, false);
History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
}
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
self::remove($note_id, false);
$usr_id = $current_usr_id;
History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
}
return $res;
}
function checkCustomerAuthentication($prj_id)
{
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
// check if customer is expired
$usr_id = Auth::getUserID();
$contact_id = User::getCustomerContactID($usr_id);
if (User::getRoleByUser($usr_id, $prj_id) == User::ROLE_CUSTOMER) {
$crm->authenticateCustomer();
}
}
}
/**
* Method used to get the details for a specific issue.
*
* @param integer $issue_id The issue ID
* @param boolean $force_refresh If the cache should not be used.
* @return array The details for the specified issue
*/
public static function getDetails($issue_id, $force_refresh = false)
{
static $returns;
if (empty($issue_id)) {
return '';
}
if (!empty($returns[$issue_id]) && $force_refresh != true) {
return $returns[$issue_id];
}
$stmt = 'SELECT
{{%issue}}.*,
prj_title,
prc_title,
pre_title,
pri_title,
sev_title,
sta_title,
sta_abbreviation,
sta_color status_color,
sta_is_closed
FROM
(
{{%issue}},
{{%project}}
)
LEFT JOIN
{{%project_priority}}
ON
iss_pri_id=pri_id
LEFT JOIN
{{%project_severity}}
ON
iss_sev_id=sev_id
LEFT JOIN
{{%status}}
ON
iss_sta_id=sta_id
LEFT JOIN
{{%project_category}}
ON
iss_prc_id=prc_id
LEFT JOIN
{{%project_release}}
ON
iss_pre_id=pre_id
WHERE
iss_id=? AND
iss_prj_id=prj_id';
try {
$res = DB_Helper::getInstance()->getRow($stmt, array($issue_id));
} catch (DbException $e) {
return '';
}
if (empty($res)) {
return '';
}
$created_date_ts = Date_Helper::getUnixTimestamp($res['iss_created_date'], Date_Helper::getDefaultTimezone());
// get customer information, if any
if (!empty($res['iss_customer_id']) && CRM::hasCustomerIntegration($res['iss_prj_id'])) {
$crm = CRM::getInstance($res['iss_prj_id']);
try {
$customer = $crm->getCustomer($res['iss_customer_id']);
$contract = $crm->getContract($res['iss_customer_contract_id']);
$res['contact_local_time'] = Date_Helper::getFormattedDate(Date_Helper::getCurrentDateGMT(), $res['iss_contact_timezone']);
$res['customer'] = $customer;
$res['contract'] = $contract;
$res['contact'] = $crm->getContact($res['iss_customer_contact_id']);
// TODOCRM: Deal with incidents
// $res['redeemed_incidents'] = Customer::getRedeemedIncidentDetails($res['iss_prj_id'], $res['iss_id']);
$max_first_response_time = $contract->getMaximumFirstResponseTime($issue_id);
$res['max_first_response_time'] = Misc::getFormattedTime($max_first_response_time / 60);
if (empty($res['iss_first_response_date'])) {
$first_response_deadline = $created_date_ts + $max_first_response_time;
if (time() <= $first_response_deadline) {
$res['max_first_response_time_left'] = Date_Helper::getFormattedDateDiff($first_response_deadline, time());
} else {
$res['overdue_first_response_time'] = Date_Helper::getFormattedDateDiff(time(), $first_response_deadline);
}
}
} catch (CRMException $e) {
// TODOCRM: Log exception?
}
}
$res['iss_original_description'] = $res['iss_description'];
$res['iss_original_percent_complete'] = $res['iss_percent_complete'];
$res['iss_description'] = nl2br(htmlspecialchars($res['iss_description']));
$res['iss_resolution'] = Resolution::getTitle($res['iss_res_id']);
$res['iss_impact_analysis'] = nl2br(htmlspecialchars($res['iss_impact_analysis']));
$res['iss_created_date_ts'] = $created_date_ts;
$res['assignments'] = @implode(', ', array_values(self::getAssignedUsers($res['iss_id'])));
list($res['authorized_names'], $res['authorized_repliers']) = Authorized_Replier::getAuthorizedRepliers($res['iss_id']);
$temp = self::getAssignedUsersStatus($res['iss_id']);
$res['has_inactive_users'] = 0;
$res['assigned_users'] = array();
$res['assigned_inactive_users'] = array();
foreach ($temp as $usr_id => $usr_status) {
if (!User::isActiveStatus($usr_status)) {
$res['assigned_inactive_users'][] = $usr_id;
$res['has_inactive_users'] = 1;
} else {
$res['assigned_users'][] = $usr_id;
}
}
if (@in_array(Auth::getUserID(), $res['assigned_users'])) {
$res['is_current_user_assigned'] = 1;
} else {
$res['is_current_user_assigned'] = 0;
}
$res['associated_issues_details'] = self::getAssociatedIssuesDetails($res['iss_id']);
$res['associated_issues'] = self::getAssociatedIssues($res['iss_id']);
$res['reporter'] = User::getFullName($res['iss_usr_id']);
if (empty($res['iss_updated_date'])) {
$res['iss_updated_date'] = $res['iss_created_date'];
}
$res['estimated_formatted_time'] = Misc::getFormattedTime($res['iss_dev_time']);
if (Release::isAssignable($res['iss_pre_id'])) {
$release = Release::getDetails($res['iss_pre_id']);
$res['pre_title'] = $release['pre_title'];
$res['pre_status'] = $release['pre_status'];
}
// need to return the list of issues that are duplicates of this one
$res['duplicates'] = self::getDuplicateList($res['iss_id']);
$res['duplicates_details'] = self::getDuplicateDetailsList($res['iss_id']);
// also get the issue title of the duplicated issue
if (!empty($res['iss_duplicated_iss_id'])) {
$res['duplicated_issue'] = self::getDuplicatedDetails($res['iss_duplicated_iss_id']);
}
// get group information
if (!empty($res['iss_grp_id'])) {
$res['group'] = Group::getDetails($res['iss_grp_id']);
}
// get quarantine issue
$res['quarantine'] = self::getQuarantineInfo($res['iss_id']);
$res['products'] = Product::getProductsByIssue($res['iss_id']);
$returns[$issue_id] = $res;
return $res;
}
/**
* Returns an array of notes for all customers.
*
* @return array An array of notes.
*/
public static function getNoteList()
{
$stmt = 'SELECT
cno_id,
cno_prj_id,
cno_customer_id,
cno_note
FROM
{{%customer_note}}
ORDER BY
cno_customer_id ASC';
try {
$res = DB_Helper::getInstance()->getAll($stmt);
} catch (DbException $e) {
return array();
}
foreach ($res as &$row) {
try {
$crm = CRM::getInstance($row['cno_prj_id']);
$row['customer_title'] = $crm->getCustomer($row['cno_customer_id'])->getName();
} catch (Exception $e) {
}
}
return $res;
}
if (@$_POST['cat'] == 'new') {
$res = FAQ::insert();
Misc::mapMessages($res, array(1 => array(ev_gettext('Thank you, the FAQ entry was added successfully.'), Misc::MSG_INFO), -1 => array(ev_gettext('An error occurred while trying to add the FAQ entry.'), Misc::MSG_ERROR), -2 => array(ev_gettext('Please enter the title for this FAQ entry.'), Misc::MSG_ERROR), -3 => array(ev_gettext('Please enter the message for this FAQ entry.'), Misc::MSG_ERROR)));
} elseif (@$_POST['cat'] == 'update') {
$res = FAQ::update();
Misc::mapMessages($res, array(1 => array(ev_gettext('Thank you, the FAQ entry was updated successfully.'), Misc::MSG_INFO), -1 => array(ev_gettext('An error occurred while trying to update the FAQ entry information.'), Misc::MSG_ERROR), -2 => array(ev_gettext('Please enter the title for this FAQ entry.'), Misc::MSG_ERROR), -3 => array(ev_gettext('Please enter the message for this FAQ entry.'), Misc::MSG_ERROR)));
} elseif (@$_POST['cat'] == 'delete') {
FAQ::remove();
} elseif (!empty($_GET['prj_id'])) {
$tpl->assign('info', array('faq_prj_id' => $_GET['prj_id']));
if (CRM::hasCustomerIntegration($_GET['prj_id'])) {
$crm = CRM::getInstance($_GET['prj_id']);
$tpl->assign('support_levels', $crm->getSupportLevelAssocList());
}
}
if (@$_GET['cat'] == 'edit') {
$info = FAQ::getDetails($_GET['id']);
if (!empty($_GET['prj_id'])) {
$info['faq_prj_id'] = $_GET['prj_id'];
}
if (CRM::hasCustomerIntegration($info['faq_prj_id'])) {
$crm = CRM::getInstance($info['faq_prj_id']);
$tpl->assign('support_levels', $crm->getSupportLevelAssocList());
}
$tpl->assign('info', $info);
} elseif (@$_GET['cat'] == 'change_rank') {
FAQ::changeRank($_GET['id'], $_GET['rank']);
}
$tpl->assign('list', FAQ::getList());
$tpl->assign('project_list', Project::getAll());
$tpl->displayTemplate();
/**
* Method used to generate a where clause from the given list of conditions.
*
* @param array $reminder An array of reminder info.
* @param array $conditions The list of conditions
* @return string The where clause
*/
public function getWhereClause($reminder, $conditions)
{
$stmt = '
WHERE
iss_prj_id=' . $reminder['rem_prj_id'] . "\n";
$requirement = self::getRequirements($reminder['rem_id']);
if ($requirement['type'] == 'issue') {
$stmt .= ' AND iss_id IN (' . implode(', ', $requirement['values']) . ")\n";
} else {
if (CRM::hasCustomerIntegration($reminder['rem_prj_id'])) {
$crm = CRM::getInstance($reminder['rem_prj_id']);
if ($requirement['type'] == 'customer') {
$stmt .= ' AND iss_customer_id IN (' . implode(', ', $requirement['values']) . ")\n";
} elseif ($requirement['type'] == 'support_level') {
$customer_ids = $crm->getCustomerIDsBySupportLevel($requirement['values'], array(CRM_EXCLUDE_EXPIRED));
// break the query on purpose if no customers could be found
if (count($customer_ids) == 0) {
$customer_ids = array(-1);
}
$stmt .= ' AND iss_customer_id IN (' . implode(', ', $customer_ids) . ")\n";
}
}
}
$priorities = self::getAssociatedPriorities($reminder['rem_id']);
if (count($priorities) > 0) {
$stmt .= ' AND iss_pri_id IN (' . implode(', ', $priorities) . ")\n";
}
$products = self::getAssociatedProducts($reminder['rem_id']);
if (count($products) > 0) {
$stmt .= ' AND ipv_iss_id = iss_id AND ipv_pro_id IN (' . implode(', ', $products) . ")\n";
}
$severities = self::getAssociatedSeverities($reminder['rem_id']);
if (count($severities) > 0) {
$stmt .= ' AND iss_sev_id IN (' . implode(', ', $severities) . ")\n";
}
// now for the interesting stuff
foreach ($conditions as &$cond) {
if (empty($cond['rmf_sql_representation'])) {
continue;
}
// check for fields that compare to other fields
if (!empty($cond['rlc_comparison_rmf_id'])) {
$sql_field = Reminder_Condition::getSQLField($cond['rlc_comparison_rmf_id']);
$stmt .= sprintf(" AND %s %s %s\n", $cond['rmf_sql_field'], $cond['rmo_sql_representation'], $sql_field);
} else {
// date field values are always saved as number of hours, so let's calculate them now as seconds
if (stristr($cond['rmf_title'], 'date')) {
// support NULL as values for a date field
if (strtoupper($cond['rlc_value']) == 'NULL') {
$cond['rmf_sql_representation'] = $cond['rmf_sql_field'];
} elseif (strtoupper($cond['rlc_value']) == 'NOW') {
$cond['rmf_sql_representation'] = 'UNIX_TIMESTAMP(' . $cond['rmf_sql_field'] . ')';
$cond['rlc_value'] = 'UNIX_TIMESTAMP()';
} else {
$cond['rlc_value'] = $cond['rlc_value'] * 60 * 60;
if (@$reminder['rem_skip_weekend'] == 1) {
$sql_field = Reminder_Condition::getSQLField($cond['rlc_rmf_id']);
$cond['rmf_sql_representation'] = DB_Helper::getNoWeekendDateDiffSQL($sql_field);
}
}
}
$stmt .= sprintf(" AND %s %s %s\n", $cond['rmf_sql_representation'], $cond['rmo_sql_representation'], $cond['rlc_value']);
}
}
return $stmt;
}
/**
* Generates the specialized headers for an email.
*
* @param integer $issue_id The issue ID
* @param string $type The type of message this is
* @param string $headers The existing headers of this message.
* @param integer $sender_usr_id The id of the user sending this email.
* @return array An array of specialized headers
*/
public static function getSpecializedHeaders($issue_id, $type, $headers, $sender_usr_id)
{
$new_headers = array();
if (!empty($issue_id)) {
$prj_id = Issue::getProjectID($issue_id);
if (count(Group::getAssocList($prj_id)) > 0) {
// group issue is currently assigned too
$new_headers['X-Eventum-Group-Issue'] = Group::getName(Issue::getGroupID($issue_id));
// group of whoever is sending this message.
if (empty($sender_usr_id)) {
$new_headers['X-Eventum-Group-Replier'] = $new_headers['X-Eventum-Group-Issue'];
} else {
$new_headers['X-Eventum-Group-Replier'] = Group::getName(User::getGroupID($sender_usr_id));
}
// group of current assignee
$assignees = Issue::getAssignedUserIDs($issue_id);
if (empty($assignees[0])) {
$new_headers['X-Eventum-Group-Assignee'] = '';
} else {
$new_headers['X-Eventum-Group-Assignee'] = @Group::getName(User::getGroupID($assignees[0]));
}
}
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
try {
$customer = $crm->getCustomer(Issue::getCustomerID($issue_id));
$new_headers['X-Eventum-Customer'] = $customer->getName();
} catch (CustomerNotFoundException $e) {
}
try {
$contract = $crm->getContract(Issue::getContractID($issue_id));
$support_level = $contract->getSupportLevel();
if (is_object($support_level)) {
$new_headers['X-Eventum-Level'] = $support_level->getName();
}
} catch (ContractNotFoundException $e) {
}
}
// add assignee header
$new_headers['X-Eventum-Assignee'] = implode(',', User::getEmail(Issue::getAssignedUserIDs($issue_id)));
$new_headers['X-Eventum-Category'] = Category::getTitle(Issue::getCategory($issue_id));
$new_headers['X-Eventum-Project'] = Project::getName($prj_id);
$new_headers['X-Eventum-Priority'] = Priority::getTitle(Issue::getPriority($issue_id));
// handle custom fields
$cf_values = Custom_Field::getValuesByIssue($prj_id, $issue_id);
$cf_titles = Custom_Field::getFieldsToBeListed($prj_id);
foreach ($cf_values as $fld_id => $values) {
// skip empty titles
// TODO: why they are empty?
if (!isset($cf_titles[$fld_id])) {
continue;
}
// skip empty values
if (empty($values)) {
continue;
}
$cf_value = implode(', ', (array) $values);
// value could be empty after multivalued field join
if (empty($cf_value)) {
continue;
}
// convert spaces for header fields
$cf_title = str_replace(' ', '_', $cf_titles[$fld_id]);
$new_headers['X-Eventum-CustomField-' . $cf_title] = $cf_value;
}
}
$new_headers['X-Eventum-Type'] = $type;
return $new_headers;
}
/**
* Method used to send an email notification to the sender of a
* set of email messages that were manually converted into an
* issue.
*
* @param integer $prj_id The project ID
* @param integer $issue_id The issue ID
* @param array $sup_ids The email IDs
* @param bool|int $customer_id The customer ID
* @return array The list of recipient emails
*/
public static function notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id = false)
{
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
return $crm->notifyEmailConvertedIntoIssue($issue_id, $sup_ids, $customer_id);
} else {
// build the list of recipients
$recipients = array();
$recipient_emails = array();
foreach ($sup_ids as $sup_id) {
$senders = Support::getSender(array($sup_id));
if (count($senders) > 0) {
$sender_email = Mail_Helper::getEmailAddress($senders[0]);
$recipients[$sup_id] = $senders[0];
$recipient_emails[] = $sender_email;
}
}
if (!$recipients) {
return false;
}
$data = Issue::getDetails($issue_id);
foreach ($recipients as $sup_id => $recipient) {
$recipient_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($recipient));
// open text template
$tpl = new Template_Helper();
$tpl->setTemplate('notifications/new_auto_created_issue.tpl.text');
$tpl->assign(array('data' => $data, 'sender_name' => Mail_Helper::getName($recipient), 'app_title' => Misc::getToolCaption(), 'recipient_name' => Mail_Helper::getName($recipient)));
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($sup_id), $sup_id);
$tpl->assign(array('email' => array('date' => $email_details['sup_date'], 'from' => $email_details['sup_from'], 'subject' => $email_details['sup_subject'])));
// change the current locale
if (!empty($recipient_usr_id)) {
Language::set(User::getLang($recipient_usr_id));
} else {
Language::set(APP_DEFAULT_LOCALE);
}
$text_message = $tpl->getTemplateContents();
// send email (use PEAR's classes)
$mail = new Mail_Helper();
$mail->setTextBody($text_message);
$setup = $mail->getSMTPSettings();
$from = self::getFixedFromHeader($issue_id, $setup['from'], 'issue');
$mail->setHeaders(Mail_Helper::getBaseThreadingHeaders($issue_id));
// TRANSLATORS: %1 - issue_id, %2 - iss_summary
$subject = ev_gettext('[#%1$s] Issue Created: %2$s', $issue_id, $data['iss_summary']);
$mail->send($from, $recipient, $subject, 1, $issue_id, 'email_converted_to_issue');
}
Language::restore();
return $recipient_emails;
}
}
/**
* @static
* @return Contact
*/
public static function getCurrentContact()
{
$crm = CRM::getInstance(self::getCurrentProject());
return $crm->getContact(User::getCustomerContactID(self::getUserID()));
}
/**
* Processes the template and assign common variables automatically.
* @return $this
*/
private function processTemplate()
{
$core = array('rel_url' => APP_RELATIVE_URL, 'base_url' => APP_BASE_URL, 'app_title' => APP_NAME, 'app_version' => APP_VERSION, 'app_setup' => Setup::load(), 'messages' => Misc::getMessages(), 'roles' => User::getAssocRoleIDs(), 'auth_backend' => APP_AUTH_BACKEND, 'current_url' => $_SERVER['PHP_SELF']);
// If VCS version is present "Eventum 2.3.3-148-g78b3368", link ref to github
$vcsVersion = self::getVcsVersion();
if ($vcsVersion) {
$link = "https://github.com/eventum/eventum/commit/{$vcsVersion}";
$core['application_version_link'] = $link;
// append VCS version if not yet there
if (!preg_match('/-g[0-9a-f]+$/', APP_VERSION)) {
$core['app_version'] = "v{$core['app_version']}-g{$vcsVersion}";
}
}
$usr_id = Auth::getUserID();
if ($usr_id) {
$core['user'] = User::getDetails($usr_id);
$prj_id = Auth::getCurrentProject();
$setup = Setup::load();
if (!empty($prj_id)) {
$role_id = User::getRoleByUser($usr_id, $prj_id);
$has_crm = CRM::hasCustomerIntegration($prj_id);
$core = $core + array('project_id' => $prj_id, 'project_name' => Auth::getCurrentProjectName(), 'has_crm' => $has_crm, 'current_role' => $role_id, 'current_role_name' => User::getRole($role_id), 'feature_access' => Access::getFeatureAccessArray($usr_id));
if ($has_crm) {
$crm = CRM::getInstance($prj_id);
$core['crm_template_path'] = $crm->getTemplatePath();
if ($role_id == User::getRoleID('Customer')) {
try {
$contact = $crm->getContact($core['user']['usr_customer_contact_id']);
$core['allowed_customers'] = $contact->getCustomers();
$core['current_customer'] = $crm->getCustomer(Auth::getCurrentCustomerID(false));
} catch (CRMException $e) {
}
}
}
}
$info = User::getDetails($usr_id);
$raw_projects = Project::getAssocList(Auth::getUserID(), false, true);
$active_projects = array();
foreach ($raw_projects as $prj_id => $prj_info) {
if ($prj_info['status'] == 'archived') {
$prj_info['prj_title'] .= ' ' . ev_gettext('(archived)');
}
$active_projects[$prj_id] = $prj_info['prj_title'];
}
$core = $core + array('active_projects' => $active_projects, 'current_full_name' => $info['usr_full_name'], 'current_email' => $info['usr_email'], 'current_user_id' => $usr_id, 'current_user_datetime' => Date_Helper::getISO8601date('now', '', true), 'is_current_user_clocked_in' => User::isCLockedIn($usr_id), 'is_anon_user' => Auth::isAnonUser(), 'is_current_user_partner' => !empty($info['usr_par_code']), 'roles' => User::getAssocRoleIDs(), 'current_user_prefs' => Prefs::get(Auth::getUserID()));
$this->assign('current_full_name', $core['user']['usr_full_name']);
$this->assign('current_email', $core['user']['usr_email']);
$this->assign('current_user_id', $usr_id);
$this->assign('handle_clock_in', $setup['handle_clock_in'] == 'enabled');
$this->assign('is_current_user_clocked_in', User::isClockedIn($usr_id));
$this->assign('roles', User::getAssocRoleIDs());
}
$this->assign('core', $core);
return $this;
}
/**
* @param int $issue_id
* @param bool $redeemed_only
* @return array
* @access protected
*/
public function getIncidentTypes($issue_id, $redeemed_only)
{
$prj_id = Issue::getProjectID($issue_id);
AuthCookie::setProjectCookie($prj_id);
// FIXME: $customer_id unused
$customer_id = Issue::getCustomerID($issue_id);
if (!CRM::hasCustomerIntegration($prj_id)) {
// no customer integration
throw new RemoteApiException("No customer integration for issue #{$issue_id}");
}
$crm = CRM::getInstance($prj_id);
// FIXME: $all_types unused
$all_types = $crm->getIncidentTypes();
$contract = $crm->getContract(Issue::getContractID($issue_id));
if (!$contract->hasPerIncident()) {
// check if is per incident contract
throw new RemoteApiException("Customer for issue #{$issue_id} does not have a per-incident contract");
}
$incidents = $contract->getIncidents();
foreach ($incidents as $type_id => $type_details) {
$is_redeemed = $contract->isRedeemedIncident($issue_id, $type_id);
if ($redeemed_only && !$is_redeemed || !$redeemed_only && $is_redeemed) {
unset($incidents[$type_id]);
}
}
return $incidents;
}
$tpl->displayTemplate();
exit;
}
if (@$_POST['cat'] == 'new') {
$res = CRM::insertAccountManager();
Misc::mapMessages($res, array(1 => array(ev_gettext('Thank you, the account manager was added successfully.'), Misc::MSG_INFO), -1 => array(ev_gettext('An error occurred while trying to add the the account manager.'), Misc::MSG_ERROR)));
} elseif (@$_POST['cat'] == 'update') {
$res = CRM::updateAccountManager();
Misc::mapMessages($res, array(1 => array(ev_gettext('Thank you, the account manager was updated successfully.'), Misc::MSG_INFO), -1 => array(ev_gettext('An error occurred while trying to update the the account manager.'), Misc::MSG_ERROR)));
} elseif (@$_POST['cat'] == 'delete') {
CRM::removeAccountManager();
} elseif (!empty($_GET['prj_id'])) {
$tpl->assign('info', array('cam_prj_id' => $_GET['prj_id']));
$crm = CRM::getInstance($_GET['prj_id']);
$tpl->assign('customers', $crm->getCustomerAssocList());
}
if (@$_GET['cat'] == 'edit') {
$info = CRM::getAccountManagerDetails($_GET['id']);
if (!empty($_GET['prj_id'])) {
$info['cam_prj_id'] = $_GET['prj_id'];
}
$tpl->assign('customers', CRM::getInstance($info['cam_prj_id'])->getCustomerAssocList());
$tpl->assign('user_options', User::getActiveAssocList($info['cam_prj_id'], User::ROLE_CUSTOMER));
$tpl->assign('info', $info);
}
$tpl->assign('list', CRM::getAccountManagerList());
if (!empty($_REQUEST['prj_id'])) {
$tpl->assign('user_options', User::getActiveAssocList($_REQUEST['prj_id'], User::ROLE_CUSTOMER));
}
$tpl->assign('project_list', Project::getAll(false));
$tpl->displayTemplate();
if (CRM::hasCustomerIntegration($prj_id)) {
$sender_email = Mail_Helper::getEmailAddress($email_details['sup_from']);
try {
$contact = $crm->getContactByEmail($sender_email);
$tpl->assign('contact_details', $contact->getDetails());
} catch (CRMException $e) {
}
}
}
}
}
$tpl->assign(array('cats' => Category::getAssocList($prj_id), 'priorities' => Priority::getAssocList($prj_id), 'severities' => Severity::getList($prj_id), 'users' => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), 'releases' => Release::getAssocList($prj_id), 'custom_fields' => Custom_Field::getListByProject($prj_id, 'report_form'), 'max_attachment_size' => Attachment::getMaxAttachmentSize(), 'max_attachment_bytes' => Attachment::getMaxAttachmentSize(true), 'field_display_settings' => Project::getFieldDisplaySettings($prj_id), 'groups' => Group::getAssocList($prj_id), 'products' => Product::getList(false)));
$prefs = Prefs::get($usr_id);
$tpl->assign('user_prefs', $prefs);
$tpl->assign('zones', Date_Helper::getTimezoneList());
if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
$crm = CRM::getInstance(Auth::getCurrentProject());
$customer_contact_id = User::getCustomerContactID($usr_id);
$contact = $crm->getContact($customer_contact_id);
$customer_id = Auth::getCurrentCustomerID();
$customer = $crm->getCustomer($customer_id);
// TODOCRM: Pull contacts via ajax when user selects contract
$tpl->assign(array('customer_id' => $customer_id, 'contact_id' => $customer_contact_id, 'customer' => $customer, 'contact' => $contact));
}
$clone_iss_id = isset($_GET['clone_iss_id']) ? (int) $_GET['clone_iss_id'] : null;
if ($clone_iss_id && Access::canCloneIssue($clone_iss_id, $usr_id)) {
$tpl->assign(Issue::getCloneIssueTemplateVariables($clone_iss_id));
} else {
$tpl->assign('defaults', $_REQUEST);
}
$tpl->displayTemplate();
/**
* Returns an array of active filters
*
* @param array $options The options array
* @return array
*/
public static function getActiveFilters($options)
{
$prj_id = Auth::getCurrentProject();
$filter_info = self::getFiltersInfo();
$return = array();
foreach ($filter_info as $filter_key => $filter) {
$display = false;
if (isset($filter['param']) && isset($options[$filter['param']])) {
$filter_details = $options[$filter['param']];
}
if (isset($filter['is_custom'])) {
// custom fields
$fld_id = $filter['fld_id'];
if (!isset($options['custom_field'][$fld_id]) || empty($options['custom_field'][$fld_id])) {
continue;
} elseif ($filter['fld_type'] == 'date' && empty($options['custom_field'][$fld_id]['Year'])) {
continue;
} elseif ($filter['fld_type'] == 'integer') {
if (!isset($options['custom_field'][$fld_id]['value']) || empty($options['custom_field'][$fld_id]['value'])) {
continue;
} else {
$filter_details = $options['custom_field'][$fld_id];
switch ($filter_details['filter_type']) {
case 'ge':
$display = ev_gettext('%1$s or greater', $filter_details['value']);
break;
case 'le':
$display = ev_gettext('%1$s or less', $filter_details['value']);
break;
case 'gt':
$display = ev_gettext('Greater than %1$s', $filter_details['value']);
break;
case 'lt':
$display = ev_gettext('Less than %1$s', $filter_details['value']);
break;
default:
$display = $filter_details['value'];
}
}
} elseif (in_array($filter['fld_type'], array('multiple', 'combo'))) {
$display = implode(', ', Custom_Field::getOptions($fld_id, $options['custom_field'][$fld_id]));
} else {
$display = $options['custom_field'][$fld_id];
}
} elseif (!isset($options[$filter['param']]) || empty($options[$filter['param']]) || in_array($filter_key, array('sort_order', 'sort_by', 'rows', 'search_type'))) {
continue;
} elseif (isset($filter['is_date']) && $filter['is_date'] == true) {
if (!empty($filter_details['Year']) || isset($filter_details['time_period'])) {
switch ($filter_details['filter_type']) {
case 'in_past':
$display = ev_gettext('In Past %1$s hours', $filter_details['time_period']);
break;
case 'null':
$display = ev_gettext('Is NULL');
break;
case 'between':
$end = $options[$filter['param'] . '_end'];
$display = ev_gettext('Is between %1$s-%2$s-%3$s AND %4$s-%5$s-%6$s', $filter_details['Year'], $filter_details['Month'], $filter_details['Day'], $end['Year'], $end['Month'], $end['Day']);
break;
case 'greater':
$display = ev_gettext('Is greater than %1$s-%2$s-%3$s', $filter_details['Year'], $filter_details['Month'], $filter_details['Day']);
break;
case 'less':
$display = ev_gettext('Is less than %1$s-%2$s-%3$s', $filter_details['Year'], $filter_details['Month'], $filter_details['Day']);
}
}
} elseif ($filter['param'] == 'status') {
$statuses = Status::getAssocStatusList($prj_id);
$display = $statuses[$filter_details];
} elseif ($filter['param'] == 'category') {
$categories = Category::getAssocList($prj_id);
if (is_array($filter_details)) {
$active_categories = array();
foreach ($filter_details as $category) {
$active_categories[] = $categories[$category];
}
$display = implode(', ', $active_categories);
} else {
$display = $categories[$filter_details];
}
} elseif ($filter['param'] == 'priority') {
$priorities = Priority::getAssocList($prj_id);
$display = $priorities[$filter_details];
} elseif ($filter['param'] == 'severity') {
$severities = Severity::getAssocList($prj_id);
$display = $severities[$filter_details];
} elseif ($filter['param'] == 'users') {
if ($filter_details == -1) {
$display = ev_gettext('un-assigned');
} elseif ($filter_details == -2) {
$display = ev_gettext('myself and un-assigned');
} elseif ($filter_details == -3) {
$display = ev_gettext('myself and my group');
} elseif ($filter_details == -4) {
$display = ev_gettext('myself, un-assigned and my group');
} elseif (substr($filter_details, 0, 3) == 'grp') {
$display = ev_gettext('%1$s Group', Group::getName(substr($filter_details, 4)));
} else {
$display = User::getFullName($filter_details);
}
} elseif ($filter['param'] == 'hide_closed') {
if ($filter_details == true) {
$display = ev_gettext('Yes');
}
} elseif ($filter['param'] == 'reporter') {
$display = User::getFullName($filter_details);
} elseif ($filter['param'] == 'release') {
$display = Release::getTitle($filter_details);
} elseif ($filter['param'] == 'customer_id') {
try {
$crm = CRM::getInstance($prj_id);
$customer = $crm->getCustomer($filter_details);
$display = $customer->getName();
} catch (CRMException $e) {
$display = $filter_details;
}
} elseif ($filter['param'] == 'product') {
$display = Product::getTitle($filter_details);
} else {
$display = $filter_details;
}
if ($display != false) {
$return[$filter['title']] = array('value' => $display, 'remove_link' => 'list.php?view=clearandfilter&' . self::buildUrl($filter_info, $options, $filter_key, true));
}
}
return $return;
}
/**
* Method to determine if user can access a particular issue
*
* @param integer $issue_id The ID of the issue.
* @param integer $usr_id The ID of the user
* @return boolean If the user can access the issue
*/
public static function canAccessIssue($issue_id, $usr_id)
{
static $access;
if (empty($issue_id)) {
return false;
}
if (isset($access[$issue_id . '-' . $usr_id])) {
return $access[$issue_id . '-' . $usr_id];
}
$details = Issue::getDetails($issue_id);
if (empty($details)) {
return true;
}
$usr_details = User::getDetails($usr_id);
$usr_role = User::getRoleByUser($usr_id, $details['iss_prj_id']);
$prj_id = $details['iss_prj_id'];
$can_access_contract = false;
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
try {
if (!empty($usr_details['usr_customer_contact_id']) && !empty($details['iss_customer_contract_id'])) {
$contact = $crm->getContact($usr_details['usr_customer_contact_id']);
$can_access_contract = $contact->canAccessContract($crm->getContract($details['iss_customer_contract_id']));
}
} catch (CRMException $e) {
// TODOCRM: Log exception?
}
}
if (empty($usr_role)) {
// check if they are even allowed to access the project
$return = false;
} elseif (CRM::hasCustomerIntegration($details['iss_prj_id']) && $usr_role == User::getRoleID('Customer') && $can_access_contract === false) {
// check customer permissions
$return = false;
} elseif (!empty($usr_details['usr_par_code']) && !Partner::isPartnerEnabledForIssue($usr_details['usr_par_code'], $issue_id)) {
// check if the user is a partner
$return = false;
} elseif ($details['iss_private'] == 1) {
// check if the issue is even private
// check role, reporter, assignment and group
if ($usr_role > User::getRoleID('Developer')) {
$return = true;
} elseif ($details['iss_usr_id'] == $usr_id) {
$return = true;
} elseif (Issue::isAssignedToUser($issue_id, $usr_id)) {
$return = true;
} elseif (!empty($details['iss_grp_id']) && !empty($usr_details['usr_grp_id']) && $details['iss_grp_id'] == $usr_details['usr_grp_id']) {
$return = true;
} elseif (Authorized_Replier::isUserAuthorizedReplier($issue_id, $usr_id)) {
$return = true;
} else {
$return = false;
}
} elseif (Auth::getCurrentRole() == User::getRoleID('Reporter') && Project::getSegregateReporters($prj_id) && $details['iss_usr_id'] != $usr_id && !Authorized_Replier::isUserAuthorizedReplier($issue_id, $usr_id)) {
return false;
} else {
$return = true;
}
$access[$issue_id . '-' . $usr_id] = $return;
return $return;
}
$tpl->setTemplate('select_customer.tpl.html');
session_start();
// check if cookies are enabled, first of all
if (!Auth::hasCookieSupport(APP_COOKIE)) {
Auth::redirect('index.php?err=11');
}
if (!Auth::hasValidCookie(APP_COOKIE)) {
Auth::redirect('index.php?err=5');
}
$prj_id = Auth::getCurrentProject();
$usr_id = Auth::getUserID();
$contact_id = User::getCustomerContactID($usr_id);
if (!CRM::hasCustomerIntegration($prj_id) || empty($contact_id)) {
Auth::redirect('main.php');
}
$crm = CRM::getInstance($prj_id);
$contact = $crm->getContact($contact_id);
$customers = $contact->getCustomers();
if (isset($_REQUEST['customer_id'])) {
$customer_id = $_REQUEST['customer_id'];
if (in_array($customer_id, array_keys($customers))) {
Auth::setCurrentCustomerID($customer_id);
if (!empty($_POST['url'])) {
Auth::redirect($_REQUEST['url']);
} else {
Auth::redirect('main.php');
}
}
}
$tpl->assign('customers', $customers);
$tpl->displayTemplate();
/**
* Returns data for the custom fields report, based on the field and options passed in.
*
* @param integer $fld_id The id of the custom field.
* @param array $cfo_ids An array of option ids.
* @param string $group_by How the data should be grouped.
* @param string $start_date
* @param string $end_date
* @param boolean $list If the values should be listed out instead of just counted.
* @param string $interval The interval values should be grouped over time, empty (none) by default.
* @param integer $assignee The assignee the issue should belong to.
* @return array An array of data.
*/
public static function getCustomFieldReport($fld_id, $cfo_ids, $group_by = 'issue', $start_date = null, $end_date = null, $list = false, $interval = null, $assignee = null)
{
$prj_id = Auth::getCurrentProject();
$fld_id = (int) $fld_id;
// get field values
$options = Custom_Field::getOptions($fld_id, $cfo_ids);
if ($group_by == 'customer') {
$group_by_field = 'iss_customer_id';
} else {
$group_by_field = 'iss_id';
}
if ($assignee == -1) {
$assignee = null;
}
$label_field = '';
$interval_group_by_field = '';
switch ($interval) {
case 'day':
$label_field = "CONCAT(YEAR(iss_created_date), '-', MONTH(iss_created_date), '-', DAY(iss_created_date))";
$interval_group_by_field = 'CONCAT(YEAR(iss_created_date), MONTH(iss_created_date), DAY(iss_created_date))';
break;
case 'week':
$label_field = "CONCAT(YEAR(iss_created_date), '/', WEEK(iss_created_date))";
$interval_group_by_field = 'WEEK(iss_created_date)';
break;
case 'month':
$label_field = "CONCAT(YEAR(iss_created_date), '/', MONTH(iss_created_date))";
$interval_group_by_field = 'MONTH(iss_created_date)';
break;
case 'year':
$label_field = 'YEAR(iss_created_date)';
$interval_group_by_field = 'YEAR(iss_created_date)';
break;
}
if ($list == true) {
$params = array();
$sql = "SELECT\n DISTINCT({$group_by_field}),\n iss_id,\n iss_summary,\n iss_customer_id,\n count(DISTINCT(iss_id)) as row_count,\n iss_private,\n fld_id";
if ($label_field) {
$sql .= ",\n {$label_field} as interval_label";
}
$sql .= '
FROM
{{%custom_field}},';
if (count($options) > 0) {
$sql .= '
{{%custom_field_option}},';
}
$sql .= '
{{%issue_custom_field}},
{{%issue}},
{{%issue_user}}
WHERE
fld_id = icf_fld_id AND';
if (count($options) > 0) {
$sql .= ' cfo_id = icf_value AND';
}
$sql .= '
icf_iss_id = iss_id AND
isu_iss_id = iss_id AND
icf_fld_id = ?';
$params[] = $fld_id;
if (count($options) > 0) {
$ids = array_keys($options);
$list = DB_Helper::buildList($ids);
$sql .= " AND cfo_id IN({$list})";
$params = array_merge($params, $ids);
}
if ($start_date && $end_date) {
$sql .= " AND\niss_created_date BETWEEN ? AND ?";
$params[] = $start_date;
$params[] = $end_date;
}
if ($assignee) {
$sql .= " AND\nisu_usr_id = ?";
$params[] = $assignee;
}
$sql .= "\n GROUP BY\n {$group_by_field}\n ORDER BY";
if ($label_field) {
$sql .= "\n {$label_field} DESC,";
}
$sql .= '
row_count DESC';
try {
$res = DB_Helper::getInstance()->getAll($sql, $params);
} catch (DbException $e) {
return array();
}
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
$crm->processListIssuesResult($res);
if ($group_by == 'issue') {
usort($res, function ($a, $b) {
if ($a['customer_title'] < $b['customer_title']) {
return -1;
} elseif ($a['customer_title'] > $b['customer_title']) {
return 1;
} else {
return 0;
}
});
}
}
foreach ($res as &$row) {
$row['field_value'] = Custom_Field::getDisplayValue($row['iss_id'], $row['fld_id']);
}
return $res;
}
$data = array();
foreach ($options as $cfo_id => $value) {
$params = array();
$stmt = 'SELECT';
if ($label_field != '') {
$stmt .= "\n {$label_field} as label,";
}
$stmt .= "\n COUNT(DISTINCT {$group_by_field})\n FROM\n {{%issue_custom_field}},\n {{%issue}},\n {{%issue_user}}\n WHERE\n icf_iss_id = iss_id AND\n isu_iss_id = iss_id AND\n icf_fld_id = ? AND\n icf_value = ?";
$params = array($fld_id, $cfo_id);
if ($start_date && $end_date) {
$stmt .= " AND\niss_created_date BETWEEN ? AND ?";
$params[] = $start_date;
$params[] = $end_date;
}
if ($assignee) {
$stmt .= " AND\nisu_usr_id = ?";
$params[] = $assignee;
}
if ($interval_group_by_field != '') {
$stmt .= "\n GROUP BY\n {$interval_group_by_field}\n ORDER BY\n {$label_field} ASC";
try {
$res = DB_Helper::getInstance()->fetchAssoc($stmt, $params);
} catch (DbException $e) {
return array();
}
} else {
try {
$res = DB_Helper::getInstance()->getOne($stmt, $params);
} catch (DbException $e) {
return array();
}
}
$data[$value] = $res;
}
// include count of all other values (used in pie chart)
$list = DB_Helper::buildList($cfo_ids);
$stmt = "SELECT\n COUNT(DISTINCT {$group_by_field})\n FROM\n {{%custom_field_option}},\n {{%issue_custom_field}},\n {{%issue}}\n WHERE\n cfo_id = icf_value AND\n icf_iss_id = iss_id AND\n cfo_id NOT IN({$list}) AND\n icf_fld_id = ?\n ";
$params = $cfo_ids;
$params[] = $fld_id;
try {
$res = DB_Helper::getInstance()->getOne($stmt, $params);
} catch (DbException $e) {
return array();
}
$data['All Others'] = $res;
return $data;
}
/**
* Routes an email to the correct issue.
*
* @param string $full_message The full email message, including headers
* @return mixed true or array(ERROR_CODE, ERROR_STRING) in case of failure
*/
public static function route_emails($full_message)
{
// need some validation here
if (empty($full_message)) {
return array(self::EX_NOINPUT, ev_gettext('Error: The email message was empty') . ".\n");
}
// save the full message for logging purposes
Support::saveRoutedEmail($full_message);
// check if the email routing interface is even supposed to be enabled
$setup = Setup::get();
if ($setup['email_routing']['status'] != 'enabled') {
return array(self::EX_CONFIG, ev_gettext('Error: The email routing interface is disabled.') . "\n");
}
if (empty($setup['email_routing']['address_prefix'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address prefix.') . "\n");
}
if (empty($setup['email_routing']['address_host'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address domain.') . "\n");
}
// associate routed emails to the internal system account
$sys_account = User::getNameEmail(APP_SYSTEM_USER_ID);
if (empty($sys_account['usr_email'])) {
return array(self::EX_CONFIG, ev_gettext('Error: The associated user for the email routing interface needs to be set.') . "\n");
}
unset($sys_account);
// join the Content-Type line (for easier parsing?)
if (preg_match('/^boundary=/m', $full_message)) {
$pattern = "#(Content-Type: multipart/.+); ?\r?\n(boundary=.*)\$#im";
$replacement = '$1; $2';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
// remove the reply-to: header
if (preg_match('/^reply-to:.*/im', $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
if (isset($structure->headers['to'])) {
$issue_id = self::getMatchingIssueIDs($structure->headers['to'], 'email');
}
// we need to try the Cc header as well
if (empty($issue_id) and isset($structure->headers['cc'])) {
$issue_id = self::getMatchingIssueIDs($structure->headers['cc'], 'email');
}
if (empty($issue_id)) {
return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
}
$issue_prj_id = Issue::getProjectID($issue_id);
if (empty($issue_prj_id)) {
return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
}
$email_account_id = Email_Account::getEmailAccount($issue_prj_id);
if (empty($email_account_id)) {
return array(self::EX_CONFIG, ev_gettext('Error: Please provide the email account ID.') . "\n");
}
$body = $structure->body;
// hack for clients that set more then one from header
if (is_array($structure->headers['from'])) {
$structure->headers['from'] = $structure->headers['from'][0];
}
// associate the email to the issue
$parts = array();
Mime_Helper::parse_output($structure, $parts);
// get the sender's email address
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
// strip out the warning message sent to staff users
if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
$full_message = Mail_Helper::stripWarningMessage($full_message);
$body = Mail_Helper::stripWarningMessage($body);
}
$prj_id = Issue::getProjectID($issue_id);
AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
AuthCookie::setProjectCookie($prj_id);
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
// remove certain CC addresses
if (!empty($structure->headers['cc']) && $setup['smtp']['save_outgoing_email'] == 'yes') {
$ccs = explode(',', @$structure->headers['cc']);
foreach ($ccs as $i => $address) {
if (Mail_Helper::getEmailAddress($address) == $setup['smtp']['save_address']) {
unset($ccs[$i]);
}
}
$structure->headers['cc'] = implode(', ', $ccs);
}
// Remove excess Re's
$structure->headers['subject'] = Mail_Helper::removeExcessRe(@$structure->headers['subject'], true);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
// automatically associate this incoming email with a customer
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
if (!empty($structure->headers['from'])) {
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$t['customer_id'] = null;
}
if (Support::blockEmailIfNeeded($t)) {
return true;
}
// re-write Threading headers if needed
list($t['full_email'], $t['headers']) = Mail_Helper::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], 'email');
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
$assignee_only = false;
// special case when emails are bounced back, so we don't want a notification to customers about those
if (Notification::isBounceMessage($sender_email)) {
// broadcast this email only to the assignees for this issue
$internal_only = true;
$assignee_only = true;
}
Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
// try to get usr_id of sender, if not, use system account
$usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($structure->headers['from']));
if (!$usr_id) {
$usr_id = APP_SYSTEM_USER_ID;
}
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != null) {
Issue::markAsUpdated($issue_id, 'customer action');
} else {
if (!empty($usr_id) && $usr_id != APP_SYSTEM_USER_ID && User::getRoleByUser($usr_id, $prj_id) > User::ROLE_CUSTOMER) {
Issue::markAsUpdated($issue_id, 'staff response');
} else {
Issue::markAsUpdated($issue_id, 'user response');
}
}
// log routed email
History::add($issue_id, $usr_id, 'email_routed', 'Email routed from {from}', array('from' => $structure->headers['from']));
}
return true;
}