public static function AfterDatabaseCreation(Config $oConfiguration, $sPreviousVersion, $sCurrentVersion)
{
// Delete all Triggers corresponding to a no more valid class
$oSearch = new DBObjectSearch('TriggerOnObject');
$oSet = new DBObjectSet($oSearch);
$oChange = null;
while ($oTrigger = $oSet->Fetch()) {
if (!MetaModel::IsValidClass($oTrigger->Get('target_class'))) {
if ($oChange == null) {
// Create the change for its first use
$oChange = new CMDBChange();
$oChange->Set("date", time());
$oChange->Set("userinfo", "Uninstallation");
$oChange->DBInsert();
}
$oTrigger->DBDeleteTracked($oChange);
}
}
}
public function Process($iTimeLimit)
{
$oMyChange = new CMDBChange();
$oMyChange->Set("date", time());
$oMyChange->Set("userinfo", "Automatic updates");
$iChangeId = $oMyChange->DBInsertNoReload();
$aReport = array();
$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT ResponseTicket WHERE status = \'new\' AND tto_escalation_deadline <= NOW()'));
while (time() < $iTimeLimit && ($oToEscalate = $oSet->Fetch())) {
$oToEscalate->ApplyStimulus('ev_timeout');
//$oToEscalate->Set('tto_escalation_deadline', null);
$oToEscalate->DBUpdateTracked($oMyChange, true);
$aReport['reached TTO ESCALATION deadline'][] = $oToEscalate->Get('ref');
}
$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT ResponseTicket WHERE status = \'assigned\' AND ttr_escalation_deadline <= NOW()'));
while (time() < $iTimeLimit && ($oToEscalate = $oSet->Fetch())) {
$oToEscalate->ApplyStimulus('ev_timeout');
//$oToEscalate->Set('ttr_escalation_deadline', null);
$oToEscalate->DBUpdateTracked($oMyChange, true);
$aReport['reached TTR ESCALATION deadline'][] = $oToEscalate->Get('ref');
}
$oSet = new DBObjectSet(DBObjectSearch::FromOQL('SELECT ResponseTicket WHERE status = \'resolved\' AND closure_deadline <= NOW()'));
while (time() < $iTimeLimit && ($oToEscalate = $oSet->Fetch())) {
$oToEscalate->ApplyStimulus('ev_close');
//$oToEscalate->Set('closure_deadline', null);
$oToEscalate->DBUpdateTracked($oMyChange, true);
$aReport['reached closure deadline'][] = $oToEscalate->Get('ref');
}
$aStringReport = array();
foreach ($aReport as $sOperation => $aTicketRefs) {
if (count($aTicketRefs) > 0) {
$aStringReport[] = $sOperation . ': ' . count($aTicketRefs) . ' {' . implode(', ', $aTicketRefs) . '}';
}
}
if (count($aStringReport) == 0) {
return "No ticket to process";
} else {
return "Some tickets reached the limit - " . implode('; ', $aStringReport);
}
}
