/*$agent_id = 1;
$query = "SELECT `id`, `username`, `status` FROM " . $table_prefix . "users WHERE (UNIX_TIMESTAMP(NOW()) - ".
"UNIX_TIMESTAMP(`refresh`)) < '$connection_timeout' AND (`status` = '1' OR `status` = '2' OR `status` = '3') and id =" . $agent_id ." ORDER BY `username`";
error_log("agent_id : ".$agent_id."\n", 3, "users.log");
error_log("query: ".$query."\n", 3, "users.log");
*/
$agent_id = 1;
$rows = $SQL->selectall($query);
if (is_array($rows)) {
foreach ($rows as $key => $row) {
if (is_array($row)) {
$login_id = $row['id'];
$status = $row['status'];
$username = xmlinvalidchars($row['username']);
/*
// Count the total NEW messages that have been sent to the current login
$query = "SELECT count(`id`) FROM " . $table_prefix . "administration WHERE `user` = '$login_id' AND ".
"(UNIX_TIMESTAMP(`datetime`) - UNIX_TIMESTAMP('$login_datetime')) > '0'";
$row = $SQL->selectquery($query);
if (is_array($row))
{
$messages = $row['count(`id`)'];
} */
$messages = 0;
?>
<User ID='<?php
echo $login_id;
echo xmlinvalidchars($current_email);
?>
</Email>
<Company><?php
echo xmlinvalidchars($current_company);
?>
</Company>
<Phone><?php
echo xmlinvalidchars($current_phone);
?>
</Phone>
<Date><?php
echo xmlinvalidchars($current_date);
?>
</Date>
<Duration><?php
echo xmlinvalidchars($current_duration);
?>
</Duration>
</Transcription>
<?php
}
?>
<?php
}
}
?>
</Transcriptions>
echo xmlinvalidchars($current_email);
?>
</Email>
<Company><?php
echo xmlinvalidchars($current_company);
?>
</Company>
<Phone><?php
echo xmlinvalidchars($current_phone);
?>
</Phone>
<Date><?php
echo xmlinvalidchars($current_date);
?>
</Date>
<Domain><?php
echo xmlinvalidchars($current_domain);
?>
</Domain>
<Comment><?php
echo xmlinvalidchars($current_message);
?>
</Comment>
</Message>
<?php
}
}
?>
</Messages>
<?php
/*}*/
<?php
$query = "SELECT id, username, message FROM " . $table_prefix . "messages WHERE session =" . $transcription_id . " ORDER BY datetime";
?>
<Messages>
<?php
$rows = $SQL->selectall($query);
if (is_array($rows)) {
foreach ($rows as $key => $row) {
if (is_array($row)) {
$current_chat_id = $row['id'];
$current_username = $row['username'];
$current_message = $row['message'];
?>
<Message>
<Username><?php
echo xmlinvalidchars($current_username);
?>
</Username>
<Line><![CDATA[<?php
echo $current_message;
?>
]]></Line>
</Message>
<?php
}
}
}
?>
</Messages>
echo $current_request_pagetime;
?>
</TimeOnPage>
<?php
} elseif ($responceType == "lite") {
?>
<TimeOnPage><?php
echo $current_request_pagetime;
?>
</TimeOnPage>
<TimeOnSite><?php
echo $current_request_sitetime;
?>
</TimeOnSite>
<CurrentPageTitle><?php
echo xmlinvalidchars($current_request_current_page_title);
?>
</CurrentPageTitle>
<?php
}
?>
</Visitor>
<?php
}
}
?>
</SiteVisitors>
<?php
}
} else {
?>
//------------------------------------------------------------------------
//Services // LiveHelp = 1
//-----------------------------------------------------------------------
$_SESSION["services"] = 1;
//--
$charset = 'utf-8';
header('Content-type: text/xml; charset=' . $charset);
echo '<?xml version="1.0" encoding="' . $charset . '"?>' . "\n";
?>
<Login xmlns="urn:LiveHelp" ID="<?php
echo $operator_login_id;
?>
" Version="<?php
echo $web_application_version;
?>
" Name="<?php
echo xmlinvalidchars($current_first_name . ' ' . $current_last_name);
?>
" Access="<?php
echo $current_privilege;
?>
">
<services xmlns="urn: eserver ">
</services>
<id_service><?php
echo $_SESSION["services"];
?>
</id_service>
</Login>
