/**
* Add ticket count in admin menu item.
*
* @return boolean True if the ticket count was added, false otherwise
* @since 1.0.0
*/
function wpas_tickets_count()
{
if (false === (bool) wpas_get_option('show_count')) {
return false;
}
global $menu, $current_user;
if (current_user_can('administrator') && false === boolval(wpas_get_option('admin_see_all')) || !current_user_can('administrator') && current_user_can('edit_ticket') && false === boolval(wpas_get_option('agent_see_all'))) {
$agent = new WPAS_Member_Agent($current_user->ID);
$count = $agent->open_tickets();
} else {
$count = count(wpas_get_tickets('open'));
}
if (0 === $count) {
return false;
}
foreach ($menu as $key => $value) {
if ($menu[$key][2] == 'edit.php?post_type=ticket') {
$menu[$key][0] .= ' <span class="awaiting-mod count-' . $count . '"><span class="pending-count">' . $count . '</span></span>';
}
}
return true;
}
/**
* Add link to agent's tickets.
*
* @since 3.0.0
*
* @param object $wp_admin_bar The WordPress toolbar object
*
* @return void
*/
function wpas_toolbar_tickets_link($wp_admin_bar)
{
if (!current_user_can('edit_ticket')) {
return;
}
$hide = (bool) wpas_get_option('hide_closed');
$agent_see_all = (bool) wpas_get_option('agent_see_all');
$admin_see_all = (bool) wpas_get_option('admin_see_all');
$args = array('post_type' => 'ticket');
// In case the current user can only see his own tickets
if (current_user_can('administrator') && false === $admin_see_all || !current_user_can('administrator') && false === $agent_see_all) {
global $current_user;
$agent = new WPAS_Member_Agent($current_user->ID);
$tickets_count = $agent->open_tickets();
} else {
$tickets_count = count(wpas_get_tickets('open', $args));
}
if (true === $hide) {
$args['wpas_status'] = 'open';
}
$node = array('id' => 'wpas_tickets', 'parent' => null, 'group' => null, 'title' => '<span class="ab-icon"></span> ' . $tickets_count, 'href' => add_query_arg($args, admin_url('edit.php')), 'meta' => array('target' => '_self', 'title' => esc_html__('Open tickets assigned to you', 'awesome-support'), 'class' => 'wpas-my-tickets'));
$wp_admin_bar->add_node($node);
}
/**
* Get a dropdown of the tickets.
*
* @since 3.1.3
* @param array $args Dropdown arguments
* @param string $status Specific ticket status to look for
* @return void
*/
function wpas_tickets_dropdown($args = array(), $status = '')
{
$defaults = array('name' => 'wpas_tickets', 'id' => '', 'class' => '', 'exclude' => array(), 'selected' => '', 'select2' => true, 'please_select' => false);
/* List all tickets */
$tickets = wpas_get_tickets($status);
$options = '';
foreach ($tickets as $ticket) {
$options .= "<option value='{$ticket->ID}'>{$ticket->post_title}</option>";
}
echo wpas_dropdown(wp_parse_args($args, $defaults), $options);
}
/**
* Get the tickets count by ticket status
*
* @since 3.2
*
* @param string $state
* @param string $status
*
* @return int Tickets count
*/
function wpas_get_ticket_count_by_status($state = '', $status = 'open')
{
$args = array();
$post_status = wpas_get_post_status();
// Make the state an array
if (!is_array($state)) {
$state = array_filter((array) $state);
}
// Sanitize the status
if (!in_array($status, array('open', 'closed', 'any'))) {
$status = 'open';
}
// Restrict tickets to the specified status
if (!empty($state)) {
// Force open status if a state is defined. Who cares about counting closed "In Progress" tickets.
$status = 'open';
// Make sure the requested ticket state is declared
foreach ($state as $key => $s) {
if (!array_key_exists($s, $post_status)) {
unset($state[$key]);
}
}
$args['post_status'] = $state;
}
// Maybe restrict the count to the current user only
if (current_user_can('administrator') && false === (bool) wpas_get_option('admin_see_all') || !current_user_can('administrator') && current_user_can('edit_ticket') && false === (bool) wpas_get_option('agent_see_all')) {
global $current_user;
$args['meta_query'][] = array('key' => '_wpas_assignee', 'value' => $current_user->ID, 'compare' => '=');
}
return count(wpas_get_tickets($status, $args));
}
* User Profile.
*
* This metabox is used to display the user profile. It gives quick access to basic information about the client.
*
* @since 3.3
*/
// If this file is called directly, abort.
if (!defined('WPINC')) {
die;
}
global $post;
// Get the user object
$user = get_userdata($post->post_author);
// Get tickets
$open = wpas_get_tickets('open', array('posts_per_page' => apply_filters('wpas_user_profile_tickets_open_limit', 10), 'author' => $post->post_author));
$closed = wpas_get_tickets('closed', array('posts_per_page' => apply_filters('wpas_user_profile_tickets_closed_limit', 5), 'author' => $post->post_author));
// Sort open tickets
$by_status = array();
$all_status = wpas_get_post_status();
foreach ($open as $t) {
if (!is_a($t, 'WP_Post')) {
continue;
}
if (!array_key_exists($t->post_status, $all_status)) {
continue;
}
if (!array_key_exists($t->post_status, $by_status)) {
$by_status[$t->post_status] = array();
}
$by_status[$t->post_status][] = $t;
}
/**
* Wrapper function to easily get a user tickets
*
* This function is a wrapper for wpas_get_user_tickets() with the user ID preset
*
* @since 3.2.2
*
* @param int $user_id
* @param string $ticket_status
* @param string $post_status
*
* @return array
*/
function wpas_get_user_tickets($user_id = 0, $ticket_status = 'open', $post_status = 'any')
{
if (0 === $user_id) {
$user_id = get_current_user_id();
}
$args = array('author' => $user_id);
$tickets = wpas_get_tickets($ticket_status, $args, $post_status);
return $tickets;
}
/**
* Get all open tickets assigned to the agent
*
* @since 3.2
* @return array
*/
public function get_open_tickets()
{
$args = array();
$args['meta_query'][] = array('key' => '_wpas_assignee', 'value' => $this->user_id, 'compare' => '=', 'type' => 'NUMERIC');
$open_tickets = wpas_get_tickets('open', $args);
return $open_tickets;
}
/**
* Add ticket count in admin menu item.
*
* @return boolean True if the ticket count was added, false otherwise
* @since 1.0.0
*/
public function tickets_count()
{
if (false === (bool) wpas_get_option('show_count')) {
return false;
}
global $menu, $current_user;
$args = array();
if (current_user_can('administrator') && false === boolval(wpas_get_option('admin_see_all')) || !current_user_can('administrator') && current_user_can('edit_ticket') && false === boolval(wpas_get_option('agent_see_all'))) {
$args['meta_query'][] = array('key' => '_wpas_assignee', 'value' => $current_user->ID, 'compare' => '=');
}
$count = count(wpas_get_tickets('open', $args));
if (0 === $count) {
return false;
}
foreach ($menu as $key => $value) {
if ($menu[$key][2] == 'edit.php?post_type=ticket') {
$menu[$key][0] .= ' <span class="awaiting-mod count-' . $count . '"><span class="pending-count">' . $count . '</span></span>';
}
}
return true;
}
