echo "<td>";
if ($type == 'free') {
echo "<th>{$strServiceLevel}</th><td>" . serviceleveltag_drop_down('servicelevel', $CONFIG['default_service_level'], TRUE) . "</td>";
echo "<th>{$strSkill}</th><td>" . skill_drop_down('software', 0) . "</td></tr>";
} else {
echo "<label for='software'>{$strSkill}</label><br />" . softwareproduct_drop_down('software', 1, $productid);
}
echo "</td></tr>";
echo "<tr><td colspan='2'> </td></tr>\n";
echo "<tr><th>{$strProblemDescription}<br /><span style='font-weight: normal'>{$strReceivedByEmail}</span></th>";
echo "<td>" . parse_updatebody($mailed_body_text) . "</td></tr>\n";
echo "<tr><td class='shade1' colspan='2'> </td></tr>\n";
}
echo "<tr><td><strong>{$strNextAction}</strong><br />";
// echo "<input type='text' name='nextaction' maxlength='50' size='30' value='Initial Response' /><br /><br />";
echo show_next_action();
echo "</td>";
echo "<td colspan='2'>";
echo "<strong>{$strVisibleToCustomer}</strong><br />\n";
echo "<label><input name='cust_vis' type='checkbox' checked='checked' /> {$strVisibleToCustomer}</label>";
echo help_link('VisibleToCustomer') . "<br />";
echo "<label><input name='send_email' type='checkbox' checked='checked' /> ";
echo "{$strSendOpeningEmailDesc}</label><br />";
echo "<strong>{$strPriority}</strong><br />" . priority_drop_down("priority", 1, 4, FALSE) . " </td></tr>";
echo "</table>\n";
echo "<input type='hidden' name='win' value='{$win}' />";
echo "<p align='center'><input name='submit' type='submit' value='{$strAddIncident}' /></p>";
echo "</form>\n";
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
} elseif ($action == 'assign') {
include APPLICATION_INCPATH . 'htmlheader.inc.php';
echo "<td>";
if ($type == 'free') {
echo "<th>{$strServiceLevel}</th><td>" . serviceleveltag_drop_down('servicelevel', $CONFIG['default_service_level'], TRUE) . "</td>";
echo "<th>{$strSkill}</th><td>" . skill_drop_down('software', 0) . "</td></tr>";
} else {
echo "<label for='software'>{$strSkill}</label><br />" . softwareproduct_drop_down('software', 1, $productid);
}
echo "</td></tr>";
echo "<tr><td colspan='2'> </td></tr>\n";
echo "<tr><th>{$strProblemDescription}<br /><span style='font-weight: normal'>{$strReceivedByEmail}</span></th>";
echo "<td>" . parse_updatebody($mailed_body_text) . "</td></tr>\n";
echo "<tr><td class='shade1' colspan='2'> </td></tr>\n";
}
echo "<tr><td><strong>{$strNextAction}</strong><br />";
// echo "<input type='text' name='nextaction' maxlength='50' size='30' value='Initial Response' /><br /><br />";
echo show_next_action('supportdetails');
echo "</td>";
echo "<td colspan='2'>";
echo "<strong>{$strVisibleToCustomer}</strong><br />\n";
echo "<label><input name='cust_vis' type='checkbox' checked='checked' /> {$strVisibleToCustomer}</label>";
echo help_link('VisibleToCustomer') . "<br />";
echo "<label><input name='send_email' type='checkbox' checked='checked' /> ";
echo "{$strSendOpeningEmailDesc}</label><br />";
echo "<strong>{$strPriority}</strong><br />" . priority_drop_down("priority", 1, 4, FALSE) . " </td></tr>";
echo "</table>\n";
echo "<input type='hidden' name='win' value='{$win}' />";
echo "<p align='center'><input name='submit' type='submit' value='{$strAddIncident}' /></p>";
echo "</form>\n";
include APPLICATION_INCPATH . 'htmlfooter.inc.php';
} elseif ($action == 'assign') {
include APPLICATION_INCPATH . 'htmlheader.inc.php';
/**
* Update page
*/
function display_update_page($draftid = -1)
{
global $id;
global $incidentid;
global $action;
global $CONFIG;
global $iconset;
global $now;
global $dbDrafts;
global $sit;
if ($draftid != -1) {
$draftsql = "SELECT * FROM `{$dbDrafts}` WHERE id = {$draftid}";
$draftresult = mysql_query($draftsql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
$draftobj = mysql_fetch_object($draftresult);
$metadata = explode("|", $draftobj->meta);
}
// No update body text detected show update form
?>
<script type="text/javascript">
<!--
function deleteOption(object) {
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current] = null;
}
function notarget(object)
{
// remove last option
var length = object.updatetype.length;
if (length > 6)
{
object.updatetype.selectedIndex=6;
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current] = null;
}
object.priority.value=object.storepriority.value;
//object.priority.disabled=true;
object.priority.disabled=false;
object.updatetype.selectedIndex=0;
object.updatetype.disabled=false;
}
function initialresponse(object)
{
// remove last option
var length = object.updatetype.length;
if (length > 6)
{
object.updatetype.selectedIndex=6;
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current] = null;
}
object.priority.value=object.storepriority.value;
object.priority.disabled=true;
object.updatetype.selectedIndex=0;
object.updatetype.disabled=false;
}
function actionplan(object)
{
// remove last option
var length = object.updatetype.length;
if (length > 6)
{
object.updatetype.selectedIndex=6;
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current] = null;
}
var defaultSelected = true;
var selected = true;
var optionName = new Option('Action Plan', 'actionplan', defaultSelected, selected)
var length = object.updatetype.length;
object.updatetype.options[length] = optionName;
object.priority.value=object.storepriority.value;
object.priority.disabled=true;
object.updatetype.disabled=true;
}
function reprioritise(object)
{
// remove last option
var length = object.updatetype.length;
if (length > 6)
{
object.updatetype.selectedIndex=6;
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current] = null;
}
// add new option
var defaultSelected = true;
var selected = true;
var optionName = new Option('Reprioritise', 'solution', defaultSelected, selected)
var length = object.updatetype.length;
object.updatetype.options[length] = optionName;
object.priority.disabled=false;
document.updateform.priority.disabled=false;
object.updatetype.disabled=true;
}
function probdef(object)
{
// remove last option
var length = object.updatetype.length;
if (length > 6)
{
object.updatetype.selectedIndex=6;
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current] = null;
}
var defaultSelected = true;
var selected = true;
var optionName = new Option('Problem Definition', 'probdef', defaultSelected, selected)
var length = object.updatetype.length;
object.updatetype.options[length] = optionName;
object.priority.value=object.storepriority.value;
object.priority.disabled=true;
object.updatetype.disabled=true;
}
function replaceOption(object) {
var Current = object.updatetype.selectedIndex;
object.updatetype.options[Current].text = object.currentText.value;
object.updatetype.options[Current].value = object.currentText.value;
}
<?php
echo "var draftid = {$draftid}";
?>
// Auto save
function save_content(){
var xmlhttp=false;
if (!xmlhttp && typeof XMLHttpRequest!='undefined') {
try {
xmlhttp = new XMLHttpRequest();
} catch (e) {
xmlhttp=false;
}
}
if (!xmlhttp && window.createRequest) {
try {
xmlhttp = window.createRequest();
} catch (e) {
xmlhttp=false;
}
}
var toPass = $('updatelog').value;
//alert(toPass.value);
var meta = $('target').value+"|"+$('updatetype').value+"|"+$('cust_vis').checked+"|";
meta += $('priority').value+"|"+$('newstatus').value+"|"+$('nextaction').value+"|";
if (toPass != '')
{
// xmlhttp.open("GET", "ajaxdata.php?action=auto_save&userid="+<?php
echo $_SESSION['userid'];
?>
+"&type=update&incidentid="+<?php
echo $id;
?>
+"&draftid="+draftid+"&meta="+meta+"&content="+escape(toPass), true);
var url = "ajaxdata.php";
var params = "action=auto_save&userid="+<?php
echo $_SESSION['userid'];
?>
+"&type=update&incidentid="+<?php
echo $id;
?>
+"&draftid="+draftid+"&meta="+meta+"&content="+escape(toPass);
xmlhttp.open("POST", url, true)
xmlhttp.setRequestHeader("Content-type", "application/x-www-form-urlencoded");
xmlhttp.setRequestHeader("Content-length", params.length);
xmlhttp.setRequestHeader("Connection", "close");
xmlhttp.onreadystatechange=function() {
//remove this in the future after testing
if (xmlhttp.readyState==4) {
if (xmlhttp.responseText != ''){
//alert(xmlhttp.responseText);
if (draftid == -1)
{
draftid = xmlhttp.responseText;
$('draftid').value = draftid;
}
var currentTime = new Date();
var hours = currentTime.getHours();
var minutes = currentTime.getMinutes();
if (minutes < 10)
{
minutes = "0"+minutes;
}
var seconds = currentTime.getSeconds();
if (seconds < 10)
{
seconds = "0"+seconds;
}
$('updatestr').innerHTML = '<?php
echo "<a href=\"javascript:save_content();\">" . icon('save', 16, $GLOBALS['strSaveDraft']) . "</a> " . icon('info', 16, $GLOBALS['strDraftLastSaved']) . " ";
?>
' + hours + ':' + minutes + ':' + seconds;
}
}
}
xmlhttp.send(params);
}
}
setInterval("save_content()", 10000); //every 10 seconds
//-->
</script>
<?php
echo show_form_errors('update');
clear_form_errors('update');
//echo "<form action='".$_SERVER['PHP_SELF']."?id={$id}&draftid={$draftid}' method='post' name='updateform' id='updateform' enctype='multipart/form-data'>";
echo "<form action='" . $_SERVER['PHP_SELF'] . "?id={$id}' method='post' name='updateform' id='updateform' enctype='multipart/form-data'>";
echo "<table class='vertical'>";
echo "<tr>";
echo "<th align='right' width='20%;'>{$GLOBALS['strSLATarget']}";
echo icon('sla', 16) . "</th>";
echo "<td class='shade2'>";
$target = incident_get_next_target($id);
$targetNone = '';
$targetInitialresponse = '';
$targetProbdef = '';
$targetActionplan = '';
$targetSolution = '';
$typeResearch = '';
$typeEmailin = '';
$typeEmailout = '';
$typePhonecallin = '';
$typePhonecallout = '';
$typeExternalinfo = '';
$typeReviewmet = '';
if (!empty($metadata)) {
switch ($metadata[0]) {
case 'none':
$targetNone = " SELECTED ";
break;
case 'initialresponse':
$targetInitialresponse = " SELECTED ";
break;
case 'probdef':
$targetProbdef = " SELECTED ";
break;
case 'actionplan':
$targetActionplan = " SELECTED ";
break;
case 'solution':
$targetSolution = " SELECTED ";
break;
}
switch ($metadata[1]) {
case 'research':
$typeResearch = " SELECTED ";
break;
case 'emailin':
$typeEmailin = " SELECTED ";
break;
case 'emailout':
$typeEmailout = " SELECTED ";
break;
case 'phonecallin':
$typePhonecallin = " SELECTED ";
break;
case 'phonecallout':
$typePhonecallout = " SELECTED ";
break;
case 'externalinfo':
$typeExternalinfo = " SELECTED ";
break;
case 'reviewmet':
$typeReviewmet = " SELECTED ";
break;
}
}
echo "<select name='target' id='target' class='dropdown'>\n";
echo "<option value='none' {$targetNone} onclick='notarget(this.form)'>{$GLOBALS['strNone']}</option>\n";
switch ($target->type) {
case 'initialresponse':
echo "<option value='initialresponse' {$targetInitialresponse} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/initialresponse.png); background-repeat: no-repeat;' onclick='initialresponse(this.form)' >{$GLOBALS['strInitialResponse']}</option>\n";
echo "<option value='probdef' {$targetProbdef} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/probdef.png); background-repeat: no-repeat;' onclick='probdef(this.form)'>{$GLOBALS['strProblemDefinition']}</option>\n";
echo "<option value='actionplan' {$targetActionplan} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/actionplan.png); background-repeat: no-repeat;' onclick='actionplan(this.form)'>{$GLOBALS['strActionPlan']}</option>\n";
echo "<option value='solution' {$targetSolution} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/solution.png); background-repeat: no-repeat;' onclick='reprioritise(this.form)'>{$GLOBALS['strResolutionReprioritisation']}</option>\n";
break;
case 'probdef':
echo "<option value='probdef' {$targetProbdef} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/probdef.png); background-repeat: no-repeat;' onclick='probdef(this.form)'>{$GLOBALS['strProblemDefinition']}</option>\n";
echo "<option value='actionplan' {$targetActionplan} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/actionplan.png); background-repeat: no-repeat;' onclick='actionplan(this.form)'>{$GLOBALS['strActionPlan']}</option>\n";
echo "<option value='solution' {$targetSolution} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/solution.png); background-repeat: no-repeat;' onclick='reprioritise(this.form)'>{$GLOBALS['strResolutionReprioritisation']}</option>\n";
break;
case 'actionplan':
echo "<option value='actionplan' {$targetActionplan} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/actionplan.png); background-repeat: no-repeat;' onclick='actionplan(this.form)'>{$GLOBALS['strActionPlan']}</option>\n";
echo "<option value='solution' {$targetSolution} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/solution.png); background-repeat: no-repeat;' onclick='reprioritise(this.form)'>{$GLOBALS['strResolutionReprioritisation']}</option>\n";
break;
case 'solution':
echo "<option value='solution' {$targetSolution} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/solution.png); background-repeat: no-repeat;' onclick='reprioritise(this.form)'>{$GLOBALS['strResolutionReprioritisation']}</option>\n";
break;
}
echo "</select>\n";
echo "</td></tr>\n";
echo "<tr><th align='right'>{$GLOBALS['strUpdateType']}</th>";
echo "<td class='shade1'>";
echo "<select name='updatetype' id='updatetype' class='dropdown'>";
/*
if ($target->type!='actionplan' && $target->type!='solution')
echo "<option value='probdef'>Problem Definition</option>\n";
if ($target->type!='solution')
echo "<option value='actionplan'>Action Plan</option>\n";
*/
echo "<option value='research' {$typeResearch} selected='selected' style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/research.png); background-repeat: no-repeat;'>{$GLOBALS['strResearchNotes']}</option>\n";
echo "<option value='emailin' {$typeEmailin} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/emailin.png); background-repeat: no-repeat;'>{$GLOBALS['strEmailFromCustomer']}</option>\n";
echo "<option value='emailout' {$typeEmailout} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/emailout.png); background-repeat: no-repeat;'>{$GLOBALS['strEmailToCustomer']}</option>\n";
echo "<option value='phonecallin' {$typePhonecallin} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/callin.png); background-repeat: no-repeat;'>{$GLOBALS['strCallFromCustomer']}</option>\n";
echo "<option value='phonecallout' {$typePhonecallout} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/callout.png); background-repeat: no-repeat;'>{$GLOBALS['strCallToCustomer']}</option>\n";
echo "<option value='externalinfo' {$typeExternalinfo} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/externalinfo.png); background-repeat: no-repeat;'>{$GLOBALS['strExternalInfo']}</option>\n";
echo "<option value='reviewmet' {$typeReviewmet} style='text-indent: 15px; height: 17px; background-image: url({$CONFIG['application_webpath']}images/icons/{$iconset}/16x16/review.png); background-repeat: no-repeat;'>{$GLOBALS['strReview']}</option>\n";
echo "</select>";
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<th align='right'>{$GLOBALS['strUpdate']}<br />";
echo "<span class='required'>{$GLOBALS['strRequired']}</span></th>";
echo "<td class='shade1'>";
$checkbox = '';
if (!empty($metadata)) {
if ($metadata[2] == "true") {
$checkbox = "checked='checked'";
}
} else {
$checkbox = "checked='checked'";
}
echo "<label><input type='checkbox' name='cust_vis' id='cust_vis' ";
echo "{$checkbox} value='yes' /> {$GLOBALS['strMakeVisibleInPortal']}<label><br />";
echo bbcode_toolbar('updatelog');
echo "<textarea name='bodytext' id='updatelog' rows='13' cols='50'>";
if ($draftid != -1) {
echo $draftobj->content;
}
echo "</textarea>";
echo "<div id='updatestr'><a href='javascript:save_content();'>" . icon('save', 16, $GLOBALS['strSaveDraft']) . "</a></div>";
echo "</td></tr>";
if ($target->type == 'initialresponse') {
$disable_priority = TRUE;
} else {
$disable_priority = FALSE;
}
echo "<tr><th align='right'>{$GLOBALS['strNewPriority']}</th>";
echo "<td class='shade1'>";
// // FIXME fix maximum priority
// $servicelevel=maintenance_servicelevel(incident_maintid($id));
// if ($servicelevel == 2 || $servicelevel == 5) $maxpriority = 4;
// else $maxpriority = 3;
$maxpriority = 4;
$setPriorityTo = incident_priority($id);
if (!empty($metadata)) {
$setPriorityTo = $metadata[3];
}
echo priority_drop_down("newpriority", $setPriorityTo, $maxpriority, $disable_priority);
//id='priority
echo "</td></tr>\n";
echo "<tr>";
echo "<th align='right'>{$GLOBALS['strNewStatus']}</th>";
$setStatusTo = incident_status($id);
$disabled = FALSE;
//we do this so if you update another user's incident, it defaults to active
if ($sit[2] != incident_owner($incidentid)) {
$setStatusTo = '0';
} elseif (!empty($metadata)) {
$setStatusTo = $metadata[4];
}
echo "<td class='shade1'>" . incidentstatus_drop_down("newstatus", $setStatusTo) . "</td>";
echo "</tr>";
echo "<tr>";
echo "<th align='right'>{$GLOBALS['strNextAction']}</th>";
$nextAction = '';
if (!empty($metadata)) {
$nextAction = $metadata[5];
}
echo "<td class='shade2'><input type='text' name='nextaction' ";
echo "id='nextaction' maxlength='50' size='30' value='{$nextAction}' /></td></tr>";
echo "<tr>";
echo "<th align='right'>";
echo "<strong>{$GLOBALS['strTimeToNextAction']}</strong></th>";
echo "<td class='shade2'>";
echo show_next_action();
echo "</td></tr>";
echo "<tr>";
// calculate upload filesize
$att_file_size = readable_file_size($CONFIG['upload_max_filesize']);
echo "<th align='right'>{$GLOBALS['strAttachFile']}";
echo " (<{$att_file_size})</th>";
echo "<td class='shade1'><input type='hidden' name='MAX_FILE_SIZE' value='{$CONFIG['upload_max_filesize']}' />";
echo "<input type='file' name='attachment' size='40' maxfilesize='{$CONFIG['upload_max_filesize']}' /></td>";
echo "</tr>";
echo "</table>";
echo "<p class='center'>";
echo "<input type='hidden' name='action' value='update' />";
if ($draftid == -1) {
$localdraft = '';
} else {
$localdraft = $draftid;
}
echo "<input type='hidden' name='draftid' id='draftid' value='{$localdraft}' />";
echo "<input type='hidden' name='storepriority' value='" . incident_priority($id) . "' />";
echo "<input type='submit' name='submit' value='{$GLOBALS['strUpdateIncident']}' /></p>";
echo "</form>";
}
}
if ($obj->type == 'auto_chase_manager') {
echo "<tr><th>{$strManagerChaseUpdate}</th>";
echo "<label><input type='radio' name='chase_manager' ";
echo "value='no' checked='yes' />{$strNo}</label> ";
echo "<label><input type='radio' name='chase_manager' ";
echo "value='yes' />{$strYes}</label>";
echo "</td></tr>";
}
}
echo "<tr><th>{$strNewIncidentStatus}:</th><td>";
echo incidentstatus_drop_down("newincidentstatus", incident_status($id));
echo "</td></tr>\n";
echo "<tr><th>{$strTimeToNextAction}:</th>";
echo "<td>";
echo show_next_action('updateform');
echo "</td>";
echo "<br />";
echo "</td></tr>";
plugin_do('incident_email_form1');
echo "</table>";
echo "<p align='center'>";
echo "<input type='hidden' name='step' value='2' />";
echo "<input type='hidden' name='menu' value='{$menu}' />";
echo "<input name='submit1' type='submit' value='{$strContinue}' /></p>";
echo "</form>\n";
include APPLICATION_INCPATH . 'incident_html_bottom.inc.php';
break;
case 2:
// show form 2
if ($draftid != -1) {
