/**
* Sends the Admin Ticket Notification Email
*
* @since 1.0
* @param int $ticket_id Ticket ID (default: 0)
* @param arr $ticket_data Ticket Meta and Data
* @return void
*/
function kbs_admin_email_notice($ticket_id = 0, $ticket_data = array())
{
$ticket_id = absint($ticket_id);
if (empty($ticket_id)) {
return;
}
/*if( ! kbs_get_payment_by( 'id', $ticket_id ) ) {
return;
}*/
$from_name = kbs_get_option('from_name', wp_specialchars_decode(get_bloginfo('name'), ENT_QUOTES));
$from_name = apply_filters('kbs_ticket_from_name', $from_name, $ticket_id, $ticket_data);
$from_email = kbs_get_option('from_email', get_bloginfo('admin_email'));
$from_email = apply_filters('kbs_admin_ticket_from_address', $from_email, $ticket_id, $ticket_data);
$subject = kbs_get_option('ticket_notification_subject', sprintf(__('New %1Ss logged - Case #%1$s', 'kb-support'), kbs_get_ticket_label_singular(), $ticket_id));
$subject = apply_filters('kbs_admin_ticket_notification_subject', wp_strip_all_tags($subject), $ticket_id);
$subject = kbs_do_email_tags($subject, $ticket_id);
$headers = "From: " . stripslashes_deep(html_entity_decode($from_name, ENT_COMPAT, 'UTF-8')) . " <{$from_email}>\r\n";
$headers .= "Reply-To: " . $from_email . "\r\n";
//$headers .= "MIME-Version: 1.0\r\n";
$headers .= "Content-Type: text/html; charset=utf-8\r\n";
$headers = apply_filters('kbs_admin_ticket_notification_headers', $headers, $ticket_id, $ticket_data);
$attachments = apply_filters('kbs_admin_ticket_notification_attachments', array(), $ticket_id, $ticket_data);
$message = kbs_get_ticket_notification_body_content($ticket_id, $ticket_data);
$emails = KBS()->emails;
$emails->__set('from_name', $from_name);
$emails->__set('from_email', $from_email);
$emails->__set('headers', $headers);
$emails->__set('heading', __('New Sale!', 'kb-support'));
$emails->send(kbs_get_admin_notice_emails(), $subject, $message, $attachments);
}
/**
* Ticket Notification Template Body
*
* @since 0.1
* @param int $ticket_id Ticket ID
* @param arr $ticket_data Ticket Data
* @return str $email_body Body of the email
*/
function kbs_get_ticket_notification_body_content($ticket_id = 0, $ticket_data = array())
{
$user_info = maybe_unserialize($ticket_data['user_info']);
if (isset($user_info['id']) && $user_info['id'] > 0) {
$user_data = get_userdata($user_info['id']);
$name = $user_data->display_name;
} elseif (isset($user_info['first_name']) && isset($user_info['last_name'])) {
$name = $user_info['first_name'] . ' ' . $user_info['last_name'];
} else {
$name = $email;
}
$default_email_body = __('Hello', 'kb-support') . "\n\n" . sprintf(__('A Support %s has been received', 'kb-support'), kbs_get_ticket_label_plural()) . ".\n\n";
$default_email_body .= sprintf(__('%s sold:', 'kb-support'), kbs_get_ticket_label_plural()) . "\n\n";
$default_email_body .= $download_list . "\n\n";
$default_email_body .= __('Submitted by: ', 'kb-support') . " " . html_entity_decode($name, ENT_COMPAT, 'UTF-8') . "\n";
$default_email_body .= __('Thank you', 'kb-support');
$email = kbs_get_option('ticket_notification', false);
$email = $email ? stripslashes($email) : $default_email_body;
$email_body = kbs_email_template_tags($email, $ticket_data, $ticket_id, true);
$email_body = kbs_do_email_tags($email, $ticket_id);
$email_body = apply_filters('kbs_email_template_wpautop', true) ? wpautop($email_body) : $email_body;
return apply_filters('kbs_ticket_notification', $email_body, $ticket_id, $ticket_data);
}
