function changeTicketStatus($user, $ticket, $status)
{
global $db;
$statuses = getTicketsStatuses();
$old_ticket = getTicket($ticket);
$comments = $old_ticket['comments_id'];
$autocomment = "Изменил статус на \"" . $statuses[$status]["name"] . "\".";
$query_autocomment = $db->query("INSERT INTO helpdesk_comments (`creator`, `date`, `text`,`autocomment`)\r\n VALUES ('{$user}', NOW(), '{$autocomment}',true)");
if ($query_autocomment) {
$autocomment_id = $db->insert_id();
$comments = $comments . (strlen($comments) > 0 ? "," : "") . $autocomment_id;
}
if ($status != $old_ticket["status"]) {
$change_status_query = "INSERT INTO helpdesk_history (`changed`, `changer`, `ticket`, `status`)\r\n VALUES ( NOW(), '{$user}', '{$ticket}', '{$status}')";
$db->query($change_status_query);
}
$changed = "";
if (in_array($status, [1, 2, 3, 5, 7, 8])) {
$changed = ", `changed`=NOW(), `changer`='{$user}'";
}
$query_upd = $db->query("UPDATE helpdesk SET `status`='{$status}', `comments`='{$comments}' " . $changed . " WHERE `id`='{$ticket}'");
if ($query_upd) {
$result['success'] = true;
$result['msg'] = "Статус изменен на \"" . $statuses[$status]["name"] . "\"!";
} else {
$result['success'] = false;
}
return $result;
}
} elseif (checkRequest('list')) {
header("Location: {$url}?list");
} else {
header("Location: {$url}");
}
}
if ($c = isKnownUser($_SESSION['username'], $_SESSION['userpass'])) {
$uid = $c["uid"];
$users = getUsers();
$c['MONTHS_G'] = $MONTHS_G;
$c['usercomp'] = $_SESSION['usercomp'];
$c['useros'] = $_SESSION['useros'];
$c['dir'] = 'helpdesk';
$c['admins'] = getAdmins();
$c['users'] = $users;
$c['statuses'] = getTicketsStatuses();
$c['msg'] = $_SESSION['msg'];
unset($_SESSION['msg']);
$c['msg_type'] = $_SESSION['msg_type'];
unset($_SESSION['msg_type']);
$c["is_boss"] = in_array($users[$uid]['post_id'], [1, 5, 9, 37, 68, 21, 60, 25, 51, 29, 35, 57, 59, 40, 46]);
if (isset($_REQUEST['list']) or isset($_REQUEST['dept_list'])) {
$c['section'] = checkRequest('list') !== false ? 'list' : (checkRequest('dept_list') !== false ? 'dept_list' : "");
$section = 'list';
$c["pagename"] = "Мои заявки :: Задачник IT";
$c['access_level'] = $ACCESS_LEVEL;
$creator = $c["uid"];
if ($c["is_boss"]) {
$dept_users = getUsersListByDept($users[$uid]['dept_id']);
if ($c['section'] == 'dept_list') {
$creator = implode(",", $dept_users);
break;
case 'getTicketInfo':
require_once "../vendor/autoload.php";
// Twig инициализация
Twig_Autoloader::register();
$loader = new Twig_Loader_Filesystem("../templates/helpdesk");
// Twig папка с шаблонами
$twig = new Twig_Environment($loader, array("cache" => ""));
// Twig no cache
$id = $_POST['ticket_id'];
$AREAS = getAreas();
$ADMINS = getAdmins();
$query_info = "SELECT\r\n `id`,\r\n `title`,\r\n `creator`,\r\n `contractor`,\r\n `performers`,\r\n `area`,\r\n `description`,\r\n DATE_FORMAT(`created`, '%d.%m.%Y') as `created`,\r\n DATE_FORMAT(`changed`, '%d.%m.%Y') as `changed`,\r\n DATE_FORMAT(`deadline`,'%d.%m.%Y') as `deadline`,\r\n `type`,\r\n `status`,\r\n `parent`,\r\n `tags`,\r\n `comments`,\r\n `category`,\r\n `access`\r\n FROM helpdesk WHERE `id`={$id}";
if ($query_info_res = $db->query($query_info)) {
$info_data = $db->fetch_assoc($query_info_res);
$info_data['statuses'] = getTicketsStatuses();
$info_data['types'] = getTicketsTypes();
$info_data['categories'] = getTicketsCategories();
$info_data['admins'] = $ADMINS;
$info_data['comments'] = getTicketComments($id);
$info_data['areas'] = $AREAS;
$result['ticket_info'] = $twig->render('ticket_info.twig', $info_data);
unset($result['msg']);
}
break;
case "saveNewComment":
$ticket_id = check_string($_REQUEST['ticket_id'], 'digits');
$result['ticket_id'] = $ticket_id;
$text = check_string($_REQUEST['text'], 'text');
$result['text'] = $text;
$admin_id = $admin_login['uid'];
require_once "../vendor/autoload.php";
// Twig инициализация
require_once "./subs.php";
require_once "./conf.php";
Twig_Autoloader::register();
$loader = new Twig_Loader_Filesystem("../templates");
// Twig папка с шаблонами
$twig = new Twig_Environment($loader, array("cache" => "../cache", "auto_reload" => 1));
// Twig no cache
$template = 'helpdesk.twig';
$stage = checkRequest("stage");
// Стадия
if ($admin_login = isAuthorized()) {
$comments = [];
$TITLE['helpdesk/reports'] = "Отчёты";
$STATUSES = getTicketsStatuses();
$c['MONTHS_G'] = $MONTHS_G;
$c['admin_fio'] = $admin_login["lastname"] . " " . $admin_login["firstname"];
$c['admin_id'] = $admin_login["uid"];
$c['statuses'] = $STATUSES;
$c['access_level'] = $ACCESS_LEVEL;
$c['dir'] = basename(__DIR__);
$c['notify'] = getBurnedCounts($admin_login["uid"]);
$c['filter'] = checkRequest("filter");
$c['search'] = checkRequest("search");
$c['stage'] = checkRequest("stage");
$c['pagename'] = "helpdesk";
$c["msg"] = $_SESSION["msg"];
$c["msg_type"] = $_SESSION["msg_type"];
$default_order = '`status_order`,(CASE WHEN `deadline`=0 THEN 1 ELSE 0 END), deadline';
if (!isset($page_title)) {