$params = array();
$params['subject'] = $subject;
$params['status'] = $newStatusId;
$params['priority'] = $_POST['priorities'];
$params['department'] = $deptid;
$params['contact'] = $sirportlyContact;
## Custom field params
foreach ($customfield as $cf => $value) {
$params["custom[{$cf}]"] = $value;
}
## Submit the ticket to Sirportly
$sirportlyTicket = _doSirportlyAPICall('tickets/submit', $params);
## Check to see if we encountered any errors
if (checkForSirportlyErrors($sirportlyTicket)) {
$step = 2;
$formattedErrorMessages = formatSirportlyErrors($ticket['errors']);
$ca->assign('errormessage', $formattedErrorMessages);
$ca->setTemplate('/templates/sirportly/supportticketsubmit-steptwo.tpl');
$ca->output();
return;
}
## Add the first update
$sirportlyTicketUpdate = _doSirportlyAPICall('tickets/post_update', array('ticket' => $sirportlyTicket['reference'], 'authenticated' => true, 'attachments' => implode($attachedFiles), 'contact' => $sirportlyTicket['contact']['id'], 'message' => $message));
## Set the ticket variables
$_SESSION['tempticketdata'] = array('tid' => $sirportlyTicket['reference'], 'c' => $sirportlyTicket['id'], 'subject' => $sirportlyTicket['subject']);
## Redirect to the next step
redir("step=4");
break;
case '4':
$ca->assign("tid", $_SESSION['tempticketdata']['tid']);
$ca->assign("c", $_SESSION['tempticketdata']['c']);
if ($postreply) {
check_token();
if (!$replymessage) {
$errormessage .= "<li>" . $_LANG['supportticketserrornomessage'];
}
$ca->assign('postingReply', isset($postreply));
$ca->assign('errormessage', $errormessage);
## If we're error free attempt to submit the update to Sirportly
if (!$errormessage) {
## Upload any attachments and store their tokens
$attachedFiles = sirportly_upload_attachments($_FILES['attachments']);
## Submit the update
$sirportlyTicketUpdate = _doSirportlyAPICall('tickets/post_update', array('ticket' => $tid, 'message' => $replymessage, 'attachments' => implode($attachedFiles), 'contact' => $sirportlyContact));
## Check to see if we encountered any errors
if (checkForSirportlyErrors($sirportlyTicketUpdate)) {
$formattedErrorMessages = formatSirportlyErrors($update['errors']);
$ca->assign('errormessage', $formattedErrorMessages);
} else {
redir("tid=" . $tid . "&c=" . $c);
}
}
}
## Setup the updates
$updates = array();
foreach ($response['updates'] as $update) {
if (!$update['private']) {
## Sort the attachments
$attachments = array();
foreach ($update['attachments'] as $attachment) {
$attachments[] = array('id' => $attachment['id'], 'name' => $attachment['name']);
}
