case SITE_HAS_BILLABLE_CONTRACT:
        echo "{$strSiteHasBillableContract} (&cong;" . contract_unit_balance(get_billable_contract_id($incident->contactid)) . " units)<br />";
        break;
}
$num_open_activities = open_activities_for_incident($incidentid);
if (count($num_open_activities) > 0) {
    echo "<a href='tasks.php?incident={$incidentid}' class='info'>";
    echo icon('timer', 16, $strOpenActivities);
    echo "</a> ";
}
if (drafts_waiting_on_incident($incidentid, 'email')) {
    echo "<a href='javascript:email_window({$incidentid})' class='info'>";
    echo icon('email', 16, $strDraftsEmailExist);
    echo "</a> ";
}
if (drafts_waiting_on_incident($incidentid, 'update')) {
    echo "<a href='incident_update.php?id={$incidentid}&amp;popup=' class='info'>";
    echo icon('note', 16, $strDraftsUpdateExist);
    echo "</a> ";
}
// Product Info
if (!empty($incident->product)) {
    $pisql = "SELECT pi.information AS label, ipi.information AS information ";
    $pisql .= "FROM `{$dbIncidentProductInfo}` AS ipi, `{$dbProductInfo}` AS pi ";
    $pisql .= "WHERE pi.id = ipi.productinfoid AND ipi.incidentid = {$incidentid}";
    $piresult = mysql_query($pisql);
    if (mysql_num_rows($piresult) > 0) {
        while ($pi = mysql_fetch_object($piresult)) {
            echo "{$pi->label}: {$pi->information} <br />\n";
        }
    }
 }
 echo "<tr class='{$class}'>";
 echo "<td align='center'>";
 echo "<a href='incident_details.php?id={$incidents['id']}' class='direct'>{$incidents['id']}</a>";
 if ($externalid != '') {
     echo "<br />{$externalid}";
 }
 echo "</td>";
 echo "<td>";
 if (!empty($incidents['softwareid'])) {
     echo software_name($incidents['softwareid']) . "<br />";
 }
 if (count(open_activities_for_incident($incidents['id'])) > 0) {
     echo icon('timer', 16, $strOpenActivities) . ' ';
 }
 if (drafts_waiting_on_incident($incidents['id'])) {
     echo icon('note2', 16, $strDraftsExist) . ' ';
 }
 echo "<a href=\"javascript:incident_details_window('{$incidents['id']}','incident{$incidents['id']}')\" class='info'>";
 if (trim($incidents['title']) != '') {
     echo $incidents['title'];
 } else {
     echo $strUntitled;
 }
 if (!empty($update_body) and $update_body != '...') {
     echo "<span>{$update_body}</span>";
 } else {
     $update_currentownername = user_realname($update_currentowner, TRUE);
     $update_headertext = $updatetypes[$update_type]['text'];
     $update_headertext = str_replace('currentowner', $update_currentownername, $update_headertext);
     $update_headertext = str_replace('updateuser', $update_user, $update_headertext);