if (isset($_GET['screenwidth'])) {
$screenwidth = $_GET['screenwidth'];
} else {
if (isset($_POST['screenwidth'])) {
$screenwidth = $_POST['screenwidth'];
}
}
if ($screenwidth < 639) {
$screenwidth = 1024;
}
$tpl->assign('SCREENWIDTH', $screenwidth);
// if status "new" or "Answer by client" set to "read"
$status = getTicketStatus($ticket_id);
$ticketLevel = getUserLevel($ticket_id);
if ($ticketLevel == 1 && ($status == 1 || $status == 4) || $ticketLevel == 2 && $status == 2) {
changeTicketStatus($ticket_id, 3);
}
if (isset($_POST['uaction'])) {
if ($_POST['uaction'] == "close") {
// close ticket
closeTicket($ticket_id);
} elseif ($_POST['uaction'] == "open") {
// open ticket
openTicket($ticket_id);
} elseif (empty($_POST['user_message'])) {
// no message check->error
set_page_message(tr('Please type your message!'), 'warning');
} else {
$userLevel = getUserLevel($_GET['ticket_id']);
updateTicket($ticket_id, $user_id, $_POST['urgency'], $_POST['subject'], $_POST['user_message'], $userLevel, 2);
user_goto('ticket_system.php');
require_once 'imscp-lib.php';
require_once LIBRARY_PATH . '/Functions/Tickets.php';
iMSCP_Events_Aggregator::getInstance()->dispatch(iMSCP_Events::onAdminScriptStart);
check_login('admin');
/** @var $cfg iMSCP_Config_Handler_File */
$cfg = iMSCP_Registry::get('config');
// Checks if support ticket system is activated
if (!hasTicketSystem()) {
redirectTo('index.php');
}
if (isset($_GET['ticket_id']) && !empty($_GET['ticket_id'])) {
$userId = $_SESSION['user_id'];
$ticketId = (int) $_GET['ticket_id'];
$status = getTicketStatus($ticketId);
if ($status == 1 || $status == 4) {
if (!changeTicketStatus($ticketId, 3)) {
redirectTo('ticket_system.php');
}
}
if (isset($_POST['uaction'])) {
if ($_POST['uaction'] == 'close') {
closeTicket($ticketId);
} elseif (isset($_POST['user_message'])) {
if (empty($_POST['user_message'])) {
set_page_message(tr('Please type your message.'), 'error');
} else {
updateTicket($ticketId, $userId, $_POST['urgency'], $_POST['subject'], $_POST['user_message'], 2, 3);
}
}
redirectTo('ticket_system.php');
}
$mailto[$performer] = $users[$performer]["email"];
}
$c['comment'] = $text;
$user_email_body = $twig->render("helpdesk/user_email.twig", $c);
email($mailto, "Заявка #{$ticket_id}. \"" . $c["title"] . "\": новый комментарий", $user_email_body);
}
break;
case "rateTicket":
$ticket = check_string($_REQUEST['ticket'], 'digits');
$rating = check_string($_REQUEST['rating'], 'digits');
$result = rateTicket($admin_login["uid"], $ticket, $rating);
break;
case "changeTicketStatus":
$ticket = check_string($_REQUEST['ticket'], 'digits');
$status = check_string($_REQUEST['status'], 'digits');
$result = changeTicketStatus($admin_login["uid"], $ticket, $status);
break;
case 'reloadComments':
require_once "../vendor/autoload.php";
Twig_Autoloader::register();
$loader = new Twig_Loader_Filesystem("../templates/helpdesk");
$twig = new Twig_Environment($loader, array("cache" => ""));
$c['users'] = getUsers();
$c['uid'] = $admin_id;
$ticket_id = check_string($_REQUEST['ticket_id'], 'digits');
$hide_autocomments = check_string($_REQUEST['hide_autocomments'], 'text');
$c['ticket']['comments'] = getTicketComments($ticket_id);
$template = $hide_autocomments == 0 ? 'ticket_edit_comments.twig' : 'client/ticket_view_comments.twig';
$result['comments_block'] = $twig->render($template, $c);
$result['success'] = true;
unset($result['msg']);
/**
* Open the given ticket (Status 3).
*
* @author Benedikt Heintel <*****@*****.**>
* @since 1.0.7
* @version 1.0.0
*
* @param int $ticket_id the ticket ID
*/
function openTicket($ticket_id)
{
changeTicketStatus($ticket_id, 3);
set_page_message(tr('Ticket was reopened!'), 'info');
}
/**
* Reopens the given ticket
*
* @param int $ticketId Ticket id
* @return bool TRUE on success, FALSE otherwise
*/
function reopenTicket($ticketId)
{
if (!changeTicketStatus($ticketId, 3)) {
set_page_message(tr("Unable to reopen ticket with Id '%s'.", $ticketId), 'error');
write_log(sprintf("Unable to reopen ticket with Id '%s'.", $ticketId), E_USER_ERROR);
return false;
}
set_page_message(tr('Ticket successfully reopened.'), 'success');
return true;
}
// include core library
require_once 'imscp-lib.php';
require_once LIBRARY_PATH . '/Functions/Tickets.php';
iMSCP_Events_Aggregator::getInstance()->dispatch(iMSCP_Events::onClientScriptStart);
check_login('user');
/** @var $cfg iMSCP_Config_Handler_File */
$cfg = iMSCP_Registry::get('config');
$userId = $_SESSION['user_id'];
customerHasFeature('support') or showBadRequestErrorPage();
if (isset($_GET['ticket_id']) && !empty($_GET['ticket_id'])) {
$userId = $_SESSION['user_id'];
$ticketId = (int) $_GET['ticket_id'];
$status = getTicketStatus($ticketId);
$ticketLevel = getUserLevel($ticketId);
if (getTicketStatus($ticketId) == 2) {
changeTicketStatus($ticketId, 3);
}
if (isset($_POST['uaction'])) {
if ($_POST['uaction'] == 'close') {
closeTicket($ticketId);
} elseif (isset($_POST['user_message'])) {
if (empty($_POST['user_message'])) {
set_page_message(tr('Please type your message.'), 'error');
} else {
updateTicket($ticketId, $userId, $_POST['urgency'], $_POST['subject'], $_POST['user_message'], 1, 1);
}
}
redirectTo('ticket_system.php');
}
} else {
set_page_message(tr('Ticket not found.'), 'error');
