<?php
if (!isLoggedIn()) {
echo _REQUIRE_LOGIN;
return;
}
if (!atLeastSModerator()) {
echo formatText("Sorry, the Helpdesk is currently in development. If you have a request, please send it to [c=1].");
return;
}
if (isset($_POST["summary"])) {
sql_values(array("hlpSummary" => $_POST["summary"], "hlpCategory" => $_POST["category"], "hlpSubmitDate!" => "NOW()", "hlpSubmitter" => $_auth["useid"], "hlpReferenceType" => $_POST["referenceType"], "hlpReferenceId" => $_POST["referenceID"], "hlpOwner" => getRequestRefOwner($_POST["referenceType"], $_POST["referenceID"])));
$helpdeskItem = sql_insert("helpdesk");
addRequestDetail($helpdeskItem, "publicDetail", "publicFile", "all");
addRequestDetail($helpdeskItem, "privateDetail", "privateFile", "submitter");
redirect(url("helpdesk"));
}
$requestCat = strtolower($_cmd[2]);
$requestRef = strtolower($_cmd[3]);
$requestRefId = intval($_cmd[4]);
$cats = array();
$catsResult = sql_rowset("helpdeskCats");
while ($catsData = sql_next($catsResult)) {
$cats[$catsData["hdcid"]] = array("name" => $catsData["hdcName"], "type" => $catsData["hdcType"]);
}
sql_free($catsResult);
?>
<div class="header">
Add a Request
</div>
<form action="<?php
function putRequestData($hlpData, $showDetails = false)
{
global $_auth;
?>
<div class="container2 mar_bottom">
<div style="margin-left : 20px;">
<div style="margin-left : -20px; margin-top : 0.4em; float : left;">
<?php
echo getIMG(url() . "images/emoticons/star.png");
?>
</div>
<?php
if ($hlpData["hlpReferenceType"] == "submission") {
?>
<div style="float : right; margin-left : 1em; margin-bottom : 0.5em;">
<?php
echo getObjectThumb($hlpData["hlpReferenceId"], 100, false);
?>
</div>
<?php
}
if ($hlpData["hlpReferenceType"] == "extras") {
?>
<div style="float : right; margin-left : 1em; margin-bottom : 0.5em;">
<?php
echo getObjectThumb($hlpData["hlpReferenceId"], 100, true);
?>
</div>
<?php
}
?>
<div class="header" style="padding : 0; padding-bottom : 0.3em;">
<a href="<?php
echo url("helpdesk/details/" . $hlpData["hlpid"]);
?>
">
<?php
echo getRequestCategoryText($hlpData["hlpCategory"]);
?>
</a>
</div>
<?php
$ref = getRequestRefText($hlpData["hlpReferenceType"], $hlpData["hlpReferenceId"]);
if ($ref != "--") {
?>
<div>
<b>In reference to</b>: <?php
echo $ref;
?>
</div>
<?php
}
?>
<div>
<b>Status</b>:
<?php
echo getRequestStatusText($hlpData["hlpStatus"]);
?>
</div>
<div>
<b>Urgency</b>:
<?php
echo getRequestUrgencyText($hlpData["hlpUrgency"]);
?>
</div>
<?php
$hasOwner = $hlpData["hlpOwner"] > 0;
$isStaff = atLeastModerator();
$isSubmitter = isLoggedIn() && $_auth["useid"] == $hlpData["hlpSubmitter"];
$isOwner = isLoggedIn() && $_auth["useid"] == $hlpData["hlpOwner"];
if ($isOwner && $hlpData["hlpStatus"] == "wait-assign") {
?>
<div class="mar_top">
<span class="error">Summary will be available after the request is assigned.</span>
</div>
<?php
} else {
?>
<div class="mar_top">
<?php
echo formatText($hlpData["hlpSummary"], true, true);
?>
</div>
<?php
}
$allowedPrivacy = "'all'";
if ($isStaff) {
$allowedPrivacy .= ",'private','submitter','owner'";
} else {
if ($isSubmitter) {
$allowedPrivacy .= ",'submitter'";
}
if ($isOwner) {
$allowedPrivacy .= ",'owner'";
}
}
if ($showDetails) {
?>
<div style="clear : both;"></div>
<?php
sql_order("hddSubmitDate");
sql_where(array("hddItem" => $hlpData["hlpid"], "|1" => "`hddPrivacy` IN(" . $allowedPrivacy . ")"));
$hddResult = sql_rowset("helpdeskDetails");
while ($hddData = sql_next($hddResult)) {
putRequestDetail($hlpData, $hddData);
}
sql_free($hddResult);
$doSubmitDetail = false;
$detailPrivacy = "?";
if (isset($_POST["submitPrivate"])) {
$doSubmitDetail = true;
$detailPrivacy = "private";
}
if (isset($_POST["submitSubmitter"])) {
$doSubmitDetail = true;
$detailPrivacy = "submitter";
}
if (isset($_POST["submitOwner"])) {
$doSubmitDetail = true;
$detailPrivacy = "owner";
}
if (isset($_POST["submitAll"])) {
$doSubmitDetail = true;
$detailPrivacy = "all";
}
if ($doSubmitDetail) {
addRequestDetail($hlpData["hlpid"], "detailText", "detailFile", $detailPrivacy);
redirect(url("."));
}
if ($hlpData["hlpStatus"] == "completed") {
?>
<span class="error"><b>COMPLETED</b></span>.
This request's status is 'completed', no further details are accepted.
<?php
} else {
?>
<div class="container2 mar_bottom">
<div class="header" style="padding-left : 0; padding-top : 0;">
Submit new detail
</div>
<form action="<?php
echo url(".");
?>
" enctype="multipart/form-data" method="post">
<div class="mar_bottom">
<textarea name="detailText" rows="9" style="width : 95%;"></textarea>
</div>
<div class="mar_bottom" style="padding-right : 10%">
(optionally) <b>Upload a file</b>:
</div>
<div class="mar_bottom">
<input name="detailFile" type="file" size="30" />
</div>
<?php
if ($isSubmitter && !$hasOwner) {
// A simple submit button.
?>
<div class="mar_top">
<input type="submit" name="submitSubmitter" value="<?php
echo _SUBMIT;
?>
" />
</div>
<?php
} else {
?>
<div class="mar_top">
Who should be able to read this detail:
</div>
<?php
if ($hasOwner) {
?>
<div class="mar_top">
<button name="submitAll">
<?php
echo getRequestPrivacyText("all", $hlpData);
?>
</button>
</div>
<?php
if (!$isSubmitter) {
?>
<div class="mar_top">
<button name="submitOwner">
<?php
echo getRequestPrivacyText("owner", $hlpData);
?>
</button>
</div>
<?php
}
}
?>
<div class="mar_top">
<button name="submitSubmitter">
<?php
echo getRequestPrivacyText("submitter", $hlpData);
?>
</button>
</div>
<?php
if ($isStaff) {
// Only staff can submit staff-only details :3
?>
<div class="mar_top">
<button name="submitPrivate">
<?php
echo getRequestPrivacyText("private", $hlpData);
?>
</button>
</div>
<?php
}
?>
<div class="mar_top">
* <b>Submitter</b> — The user that made the request.
<?php
if ($hasOwner) {
?>
<br />
* <b>Owner</b> — The user that owns the object questioned by the request.
<?php
}
?>
</div>
<?php
}
?>
</form>
</div>
<?php
}
} else {
sql_where(array("hddItem" => $hlpData["hlpid"], "|1" => "`hddPrivacy` IN(" . $allowedPrivacy . ")"));
$detailCount = sql_count("helpdeskDetails");
?>
<div style="text-align : left; margin-top : 0.6em;">
<a href="<?php
echo url("helpdesk/details/" . $hlpData["hlpid"]);
?>
">
View Request Details</a>
(<?php
echo $detailCount;
?>
)
</div>
<div style="clear : both;"></div>
<?php
}
?>
</div>
</div>
<?php
}
