/
index.php
executable file
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/
index.php
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<?
/***************************************************************************
File Name : index.php
Domain : http://www.PHPSupportTickets.com/
----------------------------------------------------------------------------
Author : Ian Warner
Copyright : (C) 2001 Triangle Solutions Ltd
Email : iwarner@triangle-solutions.com
URL : http://www.triangle-solutions.com/
Description : Brings together all the elements of the Support Tickets app.
Date Created : Wednesday 19 January 2005 16:13:23
File Version : 1.9
\\||************************************************************************/
#############################################################################################
############################### CURRENT CASEID'S ON THIS PAGE ###############################
#############################################################################################
// home - LINE 401
// view - LINE 669
// NewTicket - LINE 1018
#############################################################################################
################## INCLUDE THE CONFIG, FUNCTIONS, LANGUAGE AND HEADER FILE ##################
#############################################################################################
// STARTS THE SESSION FOR THE USERS SO LOGIN IS TRACKED THROUGH THE PAGES
session_start();
$disablePostChecks=true;
// INCLUDE THE CONFIG AND FUNCTIONS AND LANGUAGE FILE
include_once ('config.php');
include_once ('class/functions.php');
include_once ("../includes/dbconnection.php");
include_once ('../includes/function.php');
if (!isset($_REQUEST['lang']))
$_REQUEST['lang'] = $langdefault;
if (!isset($_GET['action']))
$_GET['action'] = 'Login';
if (!isset($_GET['issue']))
{
if (!isset($_POST['issue']))
$issue = 0;
else
$issue = $_POST['issue'];
}
else
$issue = $_GET['issue'];
$transactionId=$_SESSION['cs_found_reference_number'];
$transactionInfo=getTransactionInfo($transactionId,false,"reference_number","");
include_once ('language/'.$_REQUEST['lang'].'.php');
include_once ('header.php');
updateUserInfo();
#############################################################################################
####################### AUTH LOGIN AND LOGOUT SYSTEM REQUIRES SESSIONS ######################
#############################################################################################
// LOGOUT
if (isset($_GET['action']) && $_GET['action'] == 'Logout')
{
unset($_SESSION['stu_username']);
unset($_SESSION['stu_password']);
$_GET['action'] = 'Login';
}
// WHAT TO DO if NO USERNAME OR PASSWORD IS SET
if (!isset($_SESSION['stu_username']) && !isset($_SESSION['stu_password']))
{
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="boxborder text" bgcolor="<? echo $background ?>"><? echo $_GET['action'] ?></td>
<td class="boxborder list-menu" width="15%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?action=Login"><? echo $text_login ?></a></td>
<?
if (isset($allowreg) && $allowreg == 'ON')
{
?>
<td class="boxborder list-menu" width="15%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?action=Register"><? echo $text_register ?></a></td>
<?
}
?>
<td class="boxborder list-menu" width="15%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?action=Resend"><? echo $text_resend ?></a></td>
<td class="boxborder list-menu" width="10%"><a href="javascript:popwindow('help.php#userpage','top=150,left=300,width=400,height=400,buttons=no,scrollbars=YES,location=no,menubar=no,resizable=no,status=no,directories=no,toolbar=no')"><? echo $text_help ?></a></td>
</tr>
</table>
<?
// CREATE LOGIN AREA
if ($_GET['action'] == 'Login')
{
if (isset($_GET['sub']))
{
if ((AuthUser($_REQUEST['username'], $_REQUEST['password'])) || (isset($_COOKIE['demomode']) && $demomode == 'ON' && $_POST['username'] == 'demo' && $_POST['password'] == 'demo'))
{
$_SESSION['stu_username'] = $_POST['username'];
$_SESSION['stu_password'] = $_POST['password'];
// LOG THE LOGIN TIMES ONLY DO THIS WHEN NOT IN DEMO MODE
if (!isset($_COOKIE['demomode']) || $demomode != 'ON')
{
// SELECT THE LAST LOGGED IN FIELD
$query = "
SELECT tickets_users_newlogin
FROM tickets_users
WHERE tickets_users_username = '".$_SESSION['stu_username']."'";
$result = mysql_query($query);
$row = mysql_fetch_array($result);
// UPDATE THE NEW LOGGED IN FIELD IN THE USER ACCOUNT
$query = " UPDATE tickets_users
SET
tickets_users_newlogin = '".mktime()."',
tickets_users_lastlogin = '".$row['0']."'
WHERE tickets_users_username = '".$_SESSION['stu_username']."'";
$result = mysql_query($query);
}
?>
<meta http-equiv="refresh" content="0;url=<? echo $_SERVER['PHP_SELF'] ?>" />
<?
}
else
{
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text">
<? echo $text_loginpage ?>
<input type="button" value="<? echo $text_loginback ?>" onclick="history.back()" />
</td>
</tr>
</table>
<?
}
}
else
{
?>
<form action="<? echo $_SERVER['PHP_SELF'] ?>?action=Login&sub=verify" method="post">
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text" align="center"><br />
<? echo $text_username ?>: <input name="username" size="20"
<?
if (isset($_COOKIE['demomode']) && $demomode == 'ON')
echo 'value="demo"';
?>
/>
<? echo $text_password ?>: <input type="password" name="password" size="20"
<?
if (isset($_COOKIE['demomode']) && $demomode == 'ON')
echo 'value="demo"';
?>
/> <input type="submit" name="form" value="<? echo $text_login ?>" /><br /><br />
</td>
</tr>
</table>
</form>
<?
}
}
// DEAL WITH THE RESEND REQUESTS
if ($_GET['action'] == 'Resend')
{
if (isset($_GET['sub']))
{
$query = " SELECT tickets_users_name, tickets_users_username, tickets_users_password
FROM tickets_users
WHERE tickets_users_email = '".$_POST['email']."'";
$result = mysql_query($query);
if (mysql_num_rows($result) > '0')
{
$row = mysql_fetch_array($result);
// OUTGOING EMAIL MESSAGE TO USERS WHO REQUEST RESEND DETAILS
$message = "Dear ".$row['tickets_users_name']."\n\n";
$message .= "Below are the requested Account Details.\n";
$message .= "Username: ".$row['tickets_users_username']."\n";
$message .= "Password: ".$row['tickets_users_password']."\n\n";
$message .= "Kind Regards\n";
$message .= "Customer Care at ".$socketfromname."\n";
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo supportSendMail($_POST['email'], $row['tickets_users_name'], 'Account Details Request', $message) ?></td>
</tr>
</table>
<?
}
else
{
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo $text_resenderror ?><input type="button" value="<? echo $text_resendback ?>" onclick="history.back()" /></td>
</tr>
</table>
<?
}
}
else
{
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo $text_resendpage ?></td>
</tr>
</table>
<br />
<form action="<? echo $_SERVER['PHP_SELF'] ?>?action=Resend&sub=verify" method="post">
<table width="300" cellspacing="1" cellpadding="1" class="boxborder" align="center">
<tr>
<td width="100%" class="boxborder text"><? echo $text_email ?>:</td>
<td class="boxborder"><input name="email"
<?
if (isset($_POST['email']))
{
?>
value="<? echo $_POST['email'] ?>"
<?
}
?>
size="42" /></td>
</tr>
</table>
<table width="300" cellspacing="1" cellpadding="1" align="center">
<tr>
<td align="right"><input type="submit" value="<? echo $text_submit ?>" /></td>
</tr>
</table>
</form>
<?
}
}
// DEAL WITH THE USER SELF REGISTRY OPTIONS
if ($_GET['action'] == 'Register')
{
if (isset($_GET['sub']) && $allowreg == 'ON')
{
if ($_POST['name'] == '' || !eregi('^[0-9a-z]{6,16}$', $_POST['username']) || !eregi('^[0-9a-z]{6,16}$', $_POST['password']) || $_POST['email'] == '' || !ereg('^..*\@.+\..+[A-Za-z0-9]$', $_POST['email']))
{
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo $text_regpageerr ?>
<input type="button" value="<? echo $text_regpagback ?>" onclick="history.back()" />
</td>
</tr>
</table>
<?
}
else
{
// TEST FOR DUPLICATE USERNAME
$query = " SELECT tickets_users_id
FROM tickets_users
WHERE tickets_users_username = '".$_POST['username']."'
LIMIT 0,1";
$result = mysql_query($query);
if (mysql_num_rows($result) <= '0')
{
$query = " INSERT INTO tickets_users
SET
tickets_users_name = '".$_POST['name']."',
tickets_users_username = '".$_POST['username']."',
tickets_users_password = '".$_POST['password']."',
tickets_users_email = '".$_POST['email']."'";
if ($result = mysql_query($query))
{
// REGISTRATION EMAIL
$message = 'Dear '.$_POST['name']."\n\n";
$message .= "Thank you for registering.\n";
$message .= 'Username: '.$_POST['username']."\n";
$message .= 'Password: '.$_POST['password']."\n";
$message .= 'Email: '.$_POST['email']."\n\n";
$message .= "Kind Regards\n";
$message .= 'Customer Care at '.$socketfromname."\n";
$msg = $text_regconf.supportSendMail($_POST['email'], $_POST['name'], $text_regsubject, $message);
}
}
else
{
$msg = $text_regusererr.'<input type="button" value="'.$text_regpagback.'" onclick="history.back()" />';
}
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo $msg ?></td>
</tr>
</table><br />
<?
}
}
else
{
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo $text_regpage ?></td>
</tr>
</table><br />
<form action="<? echo $_SERVER['PHP_SELF'] ?>?action=Register&sub=verify" method="post">
<table width="300" cellspacing="1" cellpadding="1" class="boxborder" align="center">
<tr>
<td class="boxborder text"><? echo $text_regname ?></td>
<td class="boxborder"><input name="name" size="35" /></td>
</tr>
<tr>
<td class="boxborder text"><? echo $text_reguser ?></td>
<td class="boxborder"><input name="username" size="35" /></td>
</tr>
<tr>
<td class="boxborder text"><? echo $text_regpass ?></td>
<td class="boxborder"><input type="password" name="password" size="35" /></td>
</tr>
<tr>
<td width="100%" class="boxborder text"><? echo $text_regemail ?></td>
<td class="boxborder"><input name="email" size="35" /></td>
</tr>
</table>
<table width="300" cellspacing="0" cellpadding="2" align="center">
<tr>
<td align="right"><input type="submit" value="<? echo $text_regsubmit ?>" /></td>
</tr>
</table>
</form>
<?
}
}
include_once ('footer.php');
Exit();
}
#############################################################################################
################ MAKE SURE THE RIGHT CASEID IS ENTERED OR DEFAULT TO HOME ID ################
#############################################################################################
if (!isset($_GET['caseid']) || $_GET['caseid'] == '' || $_GET['caseid'] != 'home' && $_GET['caseid'] != 'view' && $_GET['caseid'] != 'NewTicket')
{
$_GET['caseid'] = 'home';
}
#############################################################################################
########################### DISPLAY THE PAGE TITLE AND NAVIGATION ###########################
#############################################################################################
?>
<form action="<? echo $_SERVER['PHP_SELF'] ?>?caseid=home" method="post">
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" align="<? echo $maintablealign ?>">
<tr>
<td valign="bottom" align="right" class="text" style="padding:2px">Search Tickets:
<input name="keywords" size="24" onfocus="javascript:this.value=''" value="Search Ticket Subject" />
<input type="submit" value="Go" />
</td>
</tr>
</table>
</form>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="boxborder text" bgcolor="<? echo $background ?>"><a href="<? echo $_SERVER['PHP_SELF'] ?>"><? echo $text_titlelink ?></a> - <? echo $text_title ?></td>
<td class="boxborder list-menu" width="15%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=NewTicket"><? echo $text_titlereq ?></a></td>
<td class="boxborder list-menu" width="15%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=home&order=Open"><? echo $text_titleope ?></a></td>
<td class="boxborder list-menu" width="15%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=home&order=Closed"><? echo $text_titleclo ?></a></td>
<td class="boxborder list-menu" width="10%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=home&action=Logout"><? echo $text_titlelog ?></a></td>
</tr>
</table>
<?
#############################################################################################
############## HOME DEFAULT CASE THIS DEALS WITH THE DISPLAYING OF ANY TICKETS ##############
#############################################################################################
SWITCH ($_GET['caseid'])
{
CASE 'home':
if (!isset($_GET['order']) && !isset($_POST['keywords']))
{
$_GET['order'] = 'Open';
}
// PROCESS THE FUNCTIONS WHEN THE CHECKBOXES ARE CHECKED - IE OPEN CLOSE TICKET
if (isset($_POST['status']))
{
if (isset($_POST['ticket']))
{
FOREACH ($_POST['ticket'] AS $ticketid)
{
$query = " UPDATE tickets_tickets
SET tickets_status = '".$_POST['status']."'
WHERE tickets_id = '".$ticketid."'";
if (mysql_query($query))
{
$msg = 'Ticket '.$_POST['status'];
}
else
{
$msg = 'This could not be done at this time';
}
}
}
else
{
$msg = 'Please select a Ticket.';
}
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr bgcolor="#AACCEE">
<td class="text"><? echo $msg ?></td>
</tr>
</table>
<?
}
// QUERY TO SELECT THE TICKETS LISTING - THIS CAN BE CHANGED TO OPEN OR CLOSED ONLY
// DEPENDING ON THE LINK THAT IS HIT ON THE NAV BAR - HOME PAGE DEFAULTS TO BOTH.
$query = " SELECT tickets_id, tickets_subject, tickets_timestamp, tickets_status,
tickets_status_name, tickets_status_color, tickets_categories_name
FROM tickets_tickets a, tickets_status b, tickets_categories c
WHERE a.tickets_username = '".$_SESSION['stu_username']."'
AND a.tickets_child = '0'
AND a.tickets_urgency = b.tickets_status_id
AND a.tickets_category = c.tickets_categories_id";
if (isset($_GET['order']))
{
if($_GET['order']!='Closed') $order = "a.tickets_status != 'Closed'";
else $order = "a.tickets_status = 'Closed'";
$query .= " AND $order";
$addon = '&order='.$_GET['order'];
}
elseif (isset($_POST['keywords']))
{
$query .= " AND a.tickets_subject LIKE '%".$_POST['keywords']."%'";
$addon = '';
}
$query .= ' ORDER BY a.tickets_id DESC, a.tickets_timestamp DESC';
// SET PAGE NUMBER if NONE SPECifIED ASSUME IT IS EQUAL TO ONE
$result = mysql_query($query);
$totaltickets = mysql_num_rows($result);
$per_page = $ticket_display;
if (!isset($_GET['display']))
{
$_GET['display'] = '1';
}
$prev_page = $_GET['display'] - 1;
$next_page = $_GET['display'] + 1;
// SET UP PAGE
$page_start = ($per_page * $_GET['display']) - $per_page;
$num_rows = $totaltickets;
if ($num_rows <= $per_page)
{
$num_pages = '1';
}
elseif (($num_rows % $per_page) == '0')
{
$num_pages = ($num_rows / $per_page);
}
else
{
$num_pages = ($num_rows / $per_page) + 1;
}
$num_pages = (int) $num_pages;
// DISPLAY RESULTS
$query = $query . " LIMIT $page_start, $per_page";
$result = mysql_query($query);
?>
<div style="padding-top:5px"></div>
<?
if ($totaltickets > '0')
{
ShowPaging( $_SERVER['PHP_SELF'].'?'.htmlentities($_SERVER['QUERY_STRING']),
$prev_page,
$next_page,
$num_pages,
$_GET['display']
);
}
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr bgcolor="<? echo $background ?>">
<td class="boxborder text"><? echo $text_listtitle ?>
<?
if ($totaltickets > '0')
{
echo ' '.$totaltickets.' - '.$text_listmsg;
}
else
{
echo ' 0';
}
?>
</td>
</tr>
</table>
<?
if ($totaltickets > '0')
{
?>
<script language="javascript" type="text/javascript">
<!--
function check_all()
{
for (var c = 0; c < document.myform.elements.length; c++)
{
if (document.myform.elements[c].type == 'checkbox')
{
if(document.myform.elements[c].checked == true)
{
document.myform.elements[c].checked = false;
}
else
{
document.myform.elements[c].checked = true;
}
}
}
}
// -->
</script>
<form name="myform" action="index.php?caseid=home<? echo $addon ?>" method="post">
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr align="center" bgcolor="<? echo $background ?>">
<td class="boxborder text" onclick="check_all();" style="cursor:pointer"><b><u>All</u></b></td>
<td class="boxborder text"><b>Ticket ID</b></td>
<td class="boxborder text"><b>Replies</b></td>
<td class="boxborder text"><b><? echo $text_listsub ?></b></td>
<td class="boxborder text"><b>Date / Time</b></td>
<td class="boxborder text"><b><? echo $text_listurg ?></b></td>
<td class="boxborder text"><b>Department</b></td>
<td class="boxborder text"><b><? echo $text_liststa ?></b></td>
</tr>
<?
// LOOP THROUGH THE REQUESTS FOR THE USERS ACCOUNT
WHILE ($row = mysql_fetch_array($result))
{
// QUERY TO GET THE AMOUNT OF REPLIES TO A CERTAIN TICKET AND DATE OF LAST ENTRY
$queryA = " SELECT COUNT(*) AS ticket_count, MAX(tickets_timestamp) AS date, tickets_users_lastlogin
FROM tickets_tickets a, tickets_users b
WHERE tickets_child = '".$row['tickets_id']."'
AND a.tickets_username = b.tickets_users_username
GROUP BY tickets_child";
$resultA = mysql_query($queryA);
$rowA = mysql_fetch_array($resultA);
if ($rowA['ticket_count'] <= '0')
{
$rowA['ticket_count'] = '0';
}
?>
<tr align="center" bgcolor="<? echo UseColor() ?>">
<td class="boxborder"><input type="checkbox" name="ticket[]" value="<? echo $row['tickets_id'] ?>" /></td>
<td class="boxborder list-menu"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=view&ticketid=<? echo $row['tickets_id'] ?>"><? echo $row['tickets_id'] ?></a></td>
<td class="boxborder text">[<? echo $rowA['ticket_count'] ?>]
<?
if (isset($rowA['date']) && ($rowA['date'] > $rowA['tickets_users_lastlogin']))
{
echo '<img src="images/new_reply.gif" border="0" />';
}
?>
</td>
<td class="boxborder text"><? echo $row['tickets_subject'] ?></td>
<td class="boxborder text"><? echo date($dformat, $row['tickets_timestamp']).' '.date('H:i:s', $row['tickets_timestamp']) ?></td>
<td class="boxborder text" bgcolor="#<? echo $row['tickets_status_color'] ?>"><? echo $row['tickets_status_name'] ?></td>
<td class="boxborder text"><? echo $row['tickets_categories_name'] ?></td>
<td class="boxborder text">
<?
if ($row['tickets_status'] == 'Closed')
{
echo '<span style="color:#FF0000">';
}
else
{
echo '<span style="color:#000000">';
}
?>
<? echo $row['tickets_status'] ?></span></td>
</tr>
<?
}
?>
<tr>
<td colspan="8">
<select name="status">
<option value="Open">Open</option>
<option value="Closed">Closed</option>
</select>
<input type="submit" name="sub" value="Go">
</td>
</tr>
</table>
</form>
<?
ShowPaging( $_SERVER['PHP_SELF'].'?'.htmlentities($_SERVER['QUERY_STRING']),
$prev_page,
$next_page,
$num_pages,
$_GET['display']
);
}
// if THERE ARE NO TICKETS TO SHOW THEN PLACE A DEFAULT MESSAGE
else
{
if (isset($_POST['keywords']))
{
$msg = $text_searcherr;
}
else
{
$msg = $text_listnon;
}
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text"><? echo $msg ?></td>
</tr>
</table>
<?
}
BREAK;
#############################################################################################
######## VIEW A TICKET - VALID if THE USER CLICKS LINK FROM SEARCH OR HOME LISTINGS #########
#############################################################################################
CASE 'view':
// CLOSE OR REOPEN A TICKET
if (isset($_GET['closesub']))
{
$query = " UPDATE tickets_tickets
SET
tickets_status = '".$_GET['closesub']."'
WHERE tickets_id = '".$_GET['ticketid']."'";
if (mysql_query($query))
{
$msg = 'Ticket '.$_GET['closesub'];
}
else
{
$msg = 'This could not be done at this time';
}
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr bgcolor="#AACCEE">
<td class="text"><? echo $msg ?></td>
</tr>
</table>
<?
}
// INSERT THE TICKET INTO THE DATABASE AND SEND THE EMAIL
if (isset($_GET['sub']))
{
if ($_POST['message'] == '')
{
$msg = 'Please complete all the fields';
}
else
{
$_POST['postsubject'] = Clean_It($_POST['postsubject']);
$_POST['tickets_urgency'] = Clean_It($_POST['tickets_urgency']);
$_POST['tickets_category'] = Clean_It($_POST['tickets_category']);
$_GET['ticketid'] = Clean_It($_GET['ticketid']);
$_POST['message'] = Clean_It($_POST['message']);
$_POST['tickets_issue']= Clean_It($_POST['tickets_issue']);
$_POST['tickets_resolved']= intval($_POST['tickets_resolved']);
$sql_tickets_status = "";
if($_POST['tickets_resolved']) $sql_tickets_status = "tickets_status = 'Closed',";
$sql_issue = "";
if($_POST['tickets_issue']) $sql_issue="tickets_issue = '".addslashes($_POST['tickets_issue'])."',";
$urgency = explode('|', $_POST['tickets_urgency']);
$category = explode('|', $_POST['tickets_category']);
$query = " INSERT INTO tickets_tickets
SET
tickets_username = '".addslashes($_SESSION['stu_username'])."',
tickets_subject = '".addslashes($_POST['postsubject'])."',
tickets_timestamp = '".mktime()."',
tickets_urgency = '".$urgency['0']."',
tickets_category = '".$category['0']."',
tickets_child = '".intval($_GET['ticketid'])."',
$sql_issue
$sql_tickets_status
tickets_question = '".addslashes($_POST['message'])."'";
$result = mysql_query($query) or dieLog(mysql_error());
update_thread_status(intval($_GET['ticketid']));
if (1)
{
// CHECK THE FILE ATTACHMENT AND DISPLAY ANY ERRORS
if ($allowattachments == 'TRUE' && (!isset($_COOKIE['demomode']) || $demomode != 'ON'))
{
FileUploadsVerification("$_FILES(userfile)", mysql_insert_id());
}
// EMAIL ADMINISTRATOR THE TICKET NOTifICATION
$query = " SELECT *
FROM tickets_categories WHERE tickets_categories_id = '$category[0]'
ORDER BY tickets_categories_name ASC";
$result = mysql_query($query);
$cat_info = mysql_fetch_assoc($result);
if($cat_info['tickets_categories_email']) $socketfrom = $cat_info['tickets_categories_email'];
if($cat_info['tickets_categories_emailname']) $socketfromname = $cat_info['tickets_categories_emailname'];
$message = "Ticket ID:\t ".$_GET['ticketid']."\n";
$message .= "Name:\t\t ".$_POST['name']."\n";
$message .= "Subject:\t ".$_POST['postsubject']."\n";
$message .= "Urgency:\t ".$urgency['1']."\n";
$message .= "Department:\t ".$category['1']."\n";
$message .= "Post Date:\t ".date($dformatemail)."\n";
$message .= "----------------------------------------------------------------------\n";
$message .= "Message:\n";
$message .= stripslashes($_POST['message'])."\n";
$message .= "----------------------------------------------------------------------\n\n\n";
$message .= "Previous Thread Messages (Latest First):\n";
$message .= "----------------------------------------------------------------------\n";
// LOOP THROUGH THE PREVIOUS MESSAGES AND ADD DATA REGARDING QUESTION TIME AND ATTACHMENT
FOR ($i = COUNT($_POST['ticketquestion']) - 1; $i >= '0'; $i--)
{
$message .= $_POST['postedby'][$i]." - ".$_POST['postdate'][$i]."\n";
$message .= stripslashes($_POST['ticketquestion'][$i]);
if (isset($_POST['attachment'][$i]) && $_POST['attachment'][$i] != '')
{
$message .= "\nAttachment - ".$_POST['attachment'][$i];
}
$message .= "\n----------------------------------------------------------------------\n";
}
$message .= "\nRegards\n\n";
$message .= $socketfromname;
?>
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="text">
<?
if(0)
{
echo supportSendMail( $_POST['email'],
$_POST['name'],
'Response To Ticket '.$_GET['ticketid'].' Written By - '.$_SESSION['stu_username'],
$message);
if ($emailuser == 'TRUE')
{
echo supportSendMail( $_POST['email'],
$_POST['name'],
'Response To Ticket '.$_GET['ticketid'].' Written By - '.$_SESSION['stu_username'],
$message,
'1');
}
}
?>
</td>
</tr>
</table>
<?
$refresh = 'TRUE';
}
}
}
// QUERY TO GET THE TICKET IN QUESTION AND ANY REPLIES TO THAT TICKET
$query = " SELECT td_transactionId,tickets_id, tickets_subject, tickets_timestamp, tickets_status, tickets_name, tickets_email, tickets_admin, tickets_child, tickets_question, tickets_status_id, tickets_status_name, tickets_status_color, c.*
FROM tickets_tickets a, tickets_status b, tickets_categories c
WHERE (a.tickets_id = '".intval($_GET['ticketid'])."'
OR tickets_child = '".intval($_GET['ticketid'])."')
AND a.tickets_urgency = b.tickets_status_id
AND a.tickets_category = c.tickets_categories_id
AND (tickets_username = '".$_SESSION['stu_username']."'
OR tickets_admin = 'Admin')
ORDER BY tickets_id ASC";
$result = mysql_query($query);
$totaltickets = mysql_num_rows($result);
$row = mysql_fetch_array($result);
if($row['tickets_categories_email']) $socketfrom = $row['tickets_categories_email'];
if($row['tickets_categories_emailname']) $socketfromname = $row['tickets_categories_emailname'];
// PRINT OUT THE TABLES TO HOLD THE TICKET INFO - REPLY SUBMISSION AND TOPIC AND ANY REPLIES AND ATTACHMENTS
?>
<form enctype="multipart/form-data" action="<? echo $_SERVER['PHP_SELF'] ?>?caseid=view&ticketid=<? echo $_GET['ticketid'] ?>&sub=add" method="post">
<table width="<? echo $maintablewidth ?>" cellspacing="1" cellpadding="1" class="boxborder" align="<? echo $maintablealign ?>">
<tr>
<td class="boxborder" width="50%" valign="top" style="padding-top:5px">
<table width="97%" cellspacing="1" cellpadding="1" class="boxborder" align="center">
<tr>
<td bgcolor="#AABBDD" class="boxborder text"><b>Ticket #<? echo $_GET['ticketid'] ?> Information</b></td>
<?
if ($row['tickets_status'] == 'Open')
{
?>
<td class="boxborder list-menu" width="30%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=view&ticketid=<? echo $_GET['ticketid'] ?>&closesub=Closed">Close Ticket</a></td>
<?
}
else
{
?>
<td class="boxborder list-menu" width="30%"><a href="<? echo $_SERVER['PHP_SELF'] ?>?caseid=view&ticketid=<? echo $_GET['ticketid'] ?>&closesub=Open">Reopen Ticket</a></td>
<?
}
?>
</tr>
</table>
<table width="97%" cellspacing="1" cellpadding="1" class="boxborder" align="center">
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Account:</b></td>
<td class="boxborder text"><? echo $_SESSION['stu_username'] ?></td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Name:</b></td>
<td class="boxborder text"><? echo $row['tickets_name'] ?></td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Email:</b></td>
<td class="boxborder text"><? echo $row['tickets_email'] ?></td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Subject:</b></td>
<td class="boxborder text"><? echo $row['tickets_subject'] ?></td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Department:</b></td>
<td class="boxborder text"><? echo $row['tickets_categories_name'] ?></td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Urgency:</b></td>
<td class="boxborder text" bgcolor="#<? echo $row['tickets_status_color'] ?>"><b><? echo $row['tickets_status_name'] ?></b></td>
</tr>
<tr>
<td bgcolor="#DDDDDD" colspan="2" style="text-align:center; font-size:10px;"> - Transaction Info - </td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Issue:</b></td>
<td class="boxborder text" >
<select name="tickets_issue" id="tickets_issue" >
<?=get_fill_combo_conditionally("select tickets_issue, tickets_issue as t2 from `tickets_tickets` where tickets_id = " . $_GET['ticketid'] . " Group BY `tickets_issue`",$row['tickets_issue'])?>
</select>
</td>
</tr>
<tr>
<td bgcolor="#EEEEEE" class="boxborder text"><b>Status:</b></td>
<td class="boxborder text">
<?
if ($row['tickets_status'] == 'Closed')
{
echo '<span style="color:#FF0000">';
}
else
{
echo '<span style="color:#000000">';
}
echo $row['tickets_status'];
?>
</span></td>
</tr>
</table><div style="padding-top:5px"></div>
<?
if ($row['tickets_status'] != 'Closed')
{
?>
<table width="97%" cellspacing="1" cellpadding="1" class="boxborder" align="center">
<tr bgcolor="#AABBDD">
<td class="boxborder text"><b>Respond</b></td>
</tr>
<tr>
<td align="center"><textarea name="message" cols="50" rows="10"></textarea></td>
</tr>
<tr>
<td align="right">
<input type="hidden" name="name" value="<? echo $row['tickets_name'] ?>" />
<input type="hidden" name="email" value="<? echo $row['tickets_email'] ?>" />
<input type="hidden" name="postsubject" value="<? echo $row['tickets_subject'] ?>" />
<input type="hidden" name="tickets_urgency" value="<? echo $row['tickets_status_id'] ?>|<? echo $row['tickets_status_name'] ?>" />
<input type="hidden" name="tickets_category" value="<? echo $row['tickets_categories_id'] ?>|<? echo $row['tickets_categories_name'] ?>|<? echo $row['tickets_categories_email'] ?>|<? echo $row['tickets_categories_emailname'] ?>" />
<input type="submit" value="Submit" />
</td>
</tr>
</table><div style="padding-top:5px"></div>
<?
// ALLOW THE USERS TO ATTACH A FILE TO THE TICKET
if ($allowattachments == 'TRUE' && (!isset($_COOKIE['demomode']) || $demomode != 'ON'))
{
FileUploadForm();
}
}
?>
<br /></td>
<td width="50%" valign="top" style="padding-top:5px">
<?
$j = '0';
$subresult = mysql_query($query);
// LOOP THROUGH THE QUESTIOSN AND RESPONSES TO THIS QUESTION
WHILE ($row = mysql_fetch_array($subresult))
{
?>
<table width="97%" cellspacing="1" cellpadding="1" class="boxborder" align="center">
<tr bgcolor="#AABBDD">
<td class="boxborder text"><b>
<?
if ($j == '0')
{
echo ' Dialog Question';
}
else
{
echo ' Response '.$j;
}
?>
</b></td>
<td class="boxborder text" bgcolor="#AACCDD" width="50%" align="right"><? echo date($dformat.' H:i:s', $row['tickets_timestamp']) ?></td>
</tr>
<?
if ($row['tickets_admin'] == 'Admin')
{
$bgcolor = '#FFF000';