foreach ($opened_incidents as $incident) {
/* Check if it was already notified in a specified time interval */
$sql = sprintf('SELECT COUNT(id) FROM tevent
WHERE type = "SLA_MAX_OPENED_INCIDENTS_NOTIFY"
AND id_item = %d AND timestamp > "%s"', $incident['id_grupo'], $compare_timestamp);
$notified = get_db_sql($sql);
if ($notified > 0) {
continue;
}
// Notify by mail for max. incidents opened (ONCE) to this
// the group email, if defined, if not, to default user.
if (!isset($noticed_groups[$incident['id_grupo']])) {
$noticed_groups[$incident['id_grupo']] = 1;
$group_name = dame_nombre_grupo($incident['id_grupo']);
$subject = "[" . $config['sitename'] . "] Openened ticket limit reached ({$group_name})";
$body = "Opened ticket limit for this group has been exceeded. Please check open tickets.\n";
if ($sla['enforced'] == 1) {
send_group_email($incident['id_grupo'], $subject, $body);
insert_event('SLA_MAX_OPENED_INCIDENTS_NOTIFY', $incident['id_grupo']);
} else {
insert_event('SLA_MAX_OPENED_INCIDENTS_NOTIFY', $incident['id_grupo']);
}
}
}
}
}
// Clean temporal directory
$temp_dir = $config["homedir"] . "/attachment/tmp";
delete_all_files_in_dir($temp_dir);
// Update the incident statistics
incidents_update_stats_data();
}
// Message Verification
if (isset($_POST['contact-email-message'])) {
$inputValue[2] = $_POST['contact-email-message'];
if ($Error->length($_POST['contact-email-message'], 10, 1000, 'error', 'Message body')) {
$errorClass[2] = 'success';
} else {
$errorClass[2] = 'error';
}
} else {
if (isset($_POST['action'])) {
$Error->add('error', 'Message cannot be left empty');
$errorClass[2] = 'error';
}
}
// Instantiontiate the erroring before we need to refresh the page
$msg = $Error->alert();
// Check if the form was submitted without any errors.
if (isset($_POST['from-address']) && isset($_POST['contact-email-message']) && isset($_POST['contact-email-name']) && !$Error->ok()) {
// Try to send the email
if (send_group_email('admin', $_POST['from-address'], $_POST['contact-email-name'], 'Contact Form', nl2br($_POST['contact-email-message']))) {
//$Error->add('info', 'Thank you, your email has been sent!');
$complete = 'true';
} else {
$Error->add('error', 'Unfortunatel, there was in error in sending your email');
$complete = 'error';
}
}
Template::setBaseDir('./assets/tmpl');
$html = Template::loadTemplate('layout', array('header' => Template::loadTemplate('header', array('title' => $title, 'user' => $user, 'admin' => $isadmin, 'msg' => $msg, 'selected' => 'contact')), 'content' => Template::loadTemplate('contact', array('errorClass' => $errorClass, 'inputValue' => $inputValue, 'complete' => $complete)), 'footer' => Template::loadTemplate('footer', array('time_start' => $time_start))));
echo $html;
