protected function process($user, $message)
{
global $socket_url;
global $final_url;
global $lsdb;
// What we have to do
$obj = json_decode($message, true);
if ($obj['user_area'] == 'admin') {
$result = $lsdb->query('SELECT id FROM ' . DB_PREFIX . 'user WHERE idhash = "' . smartsql($obj['ohash']) . '"');
if ($lsdb->affected_rows == 1) {
$row = $result->fetch_assoc();
if (!is_numeric($obj['uid'])) {
$obj['uid'] = $row['id'];
}
if ($obj['oplang'] && file_exists($final_url . 'operator/lang/' . $obj['oplang'] . '.ini')) {
$tl = parse_ini_file($final_url . 'operator/lang/' . $obj['oplang'] . '.ini', true);
} elseif (!$BT_LANGUAGE && file_exists($final_url . 'lang/' . LS_LANG . '.ini')) {
$tl = parse_ini_file($final_url . 'operator/lang/' . LS_LANG . '.ini', true);
} else {
$tl = parse_ini_file($final_url . 'operator/lang/en.ini', true);
}
// Get the special lang var once for the time
define('LS_DAY', $tl['general']['g74']);
define('LS_HOUR', $tl['general']['g75']);
define('LS_MINUTE', $tl['general']['g76']);
define('LS_MULTITIME', $tl['general']['g77']);
define('LS_AGO', $tl['general']['g78']);
switch ($obj['job']) {
case 'check_status':
// Now only get the department for the user
if ($obj['odep'] && is_numeric($obj['odep'])) {
$sqluo = ' AND depid = ' . smartsql($obj['odep']);
$sqlw = 'department = ' . smartsql($obj['odep']) . ' AND status = 1 AND operatorid = 0 OR ';
$sqlwc = 't1.department = ' . smartsql($obj['odep']) . ' AND t1.status = 1 AND t1.operatorid = 0 OR ';
}
if ($obj['odep']) {
$sqluo = ' AND depid IN(' . smartsql($obj['odep']) . ')';
$sqlw = 'department IN(' . smartsql($obj['odep']) . ') AND status = 1 AND operatorid = 0 OR ';
$sqlwc = 't1.department IN(' . smartsql($obj['odep']) . ') AND t1.status = 1 AND t1.operatorid = 0 OR ';
}
if ($obj['odep'] == 0) {
$sqluo = ' AND depid >= 0';
$sqlw = 'department >= 0 AND status = 1 AND operatorid = 0 OR ';
$sqlwc = 't1.department >= 0 AND t1.status = 1 AND t1.operatorid = 0 OR ';
}
$useronline = false;
if ($obj['advanceduo']) {
$result = $lsdb->query('SELECT t1.id, t1.referrer, t1.firstreferrer, t1.agent, t1.hits, t1.ip, t1.lasttime, t1.time, t1.proactive, t1.readtime, t2.initiated, t2.ended FROM ' . DB_PREFIX . 'buttonstats AS t1 LEFT JOIN ' . DB_PREFIX . 'sessions AS t2 ON (t1.session = t2.session) WHERE t1.lasttime > (NOW() - INTERVAL 5 MINUTE)' . $sqluo . ' AND (opid = 0 OR opid = "' . smartsql($obj['uid']) . '") GROUP BY t1.session ORDER BY t1.lasttime DESC LIMIT 50');
if ($lsdb->affected_rows > 0) {
$useronline = '<table class="table table-striped"><thead><th>' . $tl["general"]["g169"] . '</th><th>' . $tl["general"]["g170"] . '</th><th>' . $tl["general"]["g171"] . '</th><th>' . $tl["general"]["g172"] . '</th><th>' . $tl["general"]["g11"] . '</th><th>' . $tl["general"]["g173"] . '</th><th>' . $tl["general"]["g174"] . '</th></thead>';
while ($row = $result->fetch_assoc()) {
// Convert time to minutes and hours
$row['lasttime'] = LS_base::lsTimesince($row['lasttime'], LS_DATEFORMAT, LS_TIMEFORMAT);
$row['time'] = LS_base::lsTimesince($row['time'], LS_DATEFORMAT, LS_TIMEFORMAT);
if ($row['proactive'] != 0) {
$icon = '<span class="glyphicon glyphicon-bell"></span>';
$uclass = ' class="warning"';
} else {
$icon = '<span class="glyphicon glyphicon-user"></span>';
$uclass = '';
}
$button = '<a href="javascript:void(0)" id="usero-' . $row['id'] . '" class="btn btn-default btn-xs rhino-online-user">' . $icon . '</a>';
if ($row['readtime'] == 1) {
$uclass = ' class="danger"';
}
if ($row['readtime'] == 2) {
$uclass = ' class="success"';
}
if ($row['initiated'] && $row['ended'] == 0) {
$button = '<span class="glyphicon glyphicon-comment"></span>';
}
$useronline .= '<tr' . $uclass . '><td>' . $row['referrer'] . '</td><td>' . $row['firstreferrer'] . '</td><td>' . $row['agent'] . '</td><td>' . $row['hits'] . '</td><td>' . $row['ip'] . '</td><td>' . $row['time'] . '</td><td>' . $row['lasttime'] . '</td><td>' . $button . '</td></tr>';
}
$useronline .= '</table>';
}
} else {
$result = $lsdb->query('SELECT t1.id, t1.referrer, t1.proactive, t1.readtime, t1.agent, t1.ip, t2.initiated, t2.ended FROM ' . DB_PREFIX . 'buttonstats t1 LEFT JOIN ' . DB_PREFIX . 'sessions AS t2 ON (t1.session = t2.session) WHERE t1.lasttime > (NOW() - INTERVAL 5 MINUTE)' . $sqluo . ' AND (opid = 0 OR opid = "' . smartsql($obj['uid']) . '") GROUP BY t1.session ORDER BY t1.lasttime DESC LIMIT 5');
if ($lsdb->affected_rows > 0) {
$useronline = '<ul class="list-group">';
while ($row = $result->fetch_assoc()) {
if ($row['proactive'] != 0) {
$icon = '<span class="glyphicon glyphicon-bell"></span>';
$uclass = ' list-group-item-warning';
} else {
$icon = '<span class="glyphicon glyphicon-user"></span>';
$uclass = '';
}
$button = '<div class="pull-right"><a href="javascript:void(0)" id="usero-' . $row['id'] . '" class="btn btn-default btn-xs rhino-online-user" title="' . $row['agent'] . '/' . $row['ip'] . '">' . $icon . '</a></div>';
if ($row['readtime'] == 1) {
$uclass = ' list-group-item-danger';
}
if ($row['readtime'] == 2) {
$uclass = ' list-group-item-success';
}
if ($row['initiated'] && $row['ended'] == 0) {
$button = '<div class="pull-right"><a href="javascript:void(0)" class="btn btn-info btn-xs"><span class="glyphicon glyphicon-comment"></span></a></div>';
}
$useronline .= '<li class="list-group-item' . $uclass . '" title="' . $row['referrer'] . '">' . ls_cut_text($row["referrer"], 35, '...') . $button . '</li>';
}
$useronline .= '</ul>';
}
}
$oponline = false;
if ($obj['olist']) {
$result = $lsdb->query('SELECT id, username, name, operatorchat FROM ' . DB_PREFIX . 'user WHERE available = 1 AND id != "' . smartsql($obj['uid']) . '" LIMIT 20');
if ($lsdb->affected_rows > 0) {
$oponline = '<ul class="list-group">';
while ($row = $result->fetch_assoc()) {
$opchat = '';
if ($obj['opcheck'] && $row['operatorchat']) {
$opchat = ' <a href="javascript:void(0)" class="btn btn-info btn-xs rhino-oponline" data-user="******"><span class="glyphicon glyphicon-user"></span></a>';
}
$oponline .= '<li class="list-group-item">' . $row['name'] . ' <span class="pull-right"><a href="index.php?p=uonline&sp=opstat&ssp=' . $row['id'] . '" data-toggle="modal" data-target="#generalModal" class="btn btn-info btn-xs"><span class="glyphicon glyphicon-stats"></span></a>' . $opchat . '</span></li>';
}
$oponline .= '</ul>';
}
} elseif (!$obj['olist'] && $obj['opcheck']) {
$result = $lsdb->query('SELECT id, username, name FROM ' . DB_PREFIX . 'user WHERE available = 1 AND operatorchat = 1 AND id != "' . smartsql($obj['uid']) . '" LIMIT 20');
if ($lsdb->affected_rows > 0) {
$oponline = '<ul class="list-group">';
while ($row = $result->fetch_assoc()) {
$oponline .= '<li class="list-group-item">' . $row['name'] . ' <span class="pull-right"><a href="javascript:void(0)" class="btn btn-info btn-xs rhino-oponline" data-user="******"><span class="glyphicon glyphicon-user"></span></a></span></li>';
}
$oponline .= '</ul>';
}
}
// Check if there is a new client, message or a transfer is awaiting for approval.
$result = $lsdb->query('SELECT id, operatorid, answered, updated, transferid, transfermsg FROM ' . DB_PREFIX . 'sessions WHERE ' . $sqlw . 'operatorid = ' . smartsql($obj['uid']) . ' AND status = 1 OR department = 0 AND status = 1 AND operatorid = 0 OR transferid = ' . smartsql($obj['uid']) . ' AND status = 1');
if ($lsdb->affected_rows > 0) {
while ($row = $result->fetch_assoc()) {
// We have a transfer, need to display it!
if ($row['transferid'] == $obj['uid']) {
if ($row["transfermsg"]) {
$split_transfer_msg = explode(':#:', $row["transfermsg"]);
}
// Display underneath the button
$transfer_msg = '<div class="alert alert-danger"><span class="pull-right"><a href="javascript:void(0)" class="btn btn-xs btn-danger" onclick="acceptTransfer(0, ' . $row['transferid'] . ', ' . $row['id'] . ');"><span class="glyphicon glyphicon-remove"></span></a> <a href="javascript:void(0)" class="btn btn-xs btn-success" onclick="acceptTransfer(1, ' . $row['transferid'] . ', ' . $row['id'] . ');"><span class="glyphicon glyphicon-ok"></span></a></span><p>' . $tl['general']['g110'] . ' ' . $tl['general']['g12'] . ': ' . $split_transfer_msg[0] . '</p><p>' . $split_transfer_msg[1] . '</p></div>';
$transferid = $row['transferid'];
}
$newConv = 0;
$scrollNow = 0;
// check for new conversations
if ($row['operatorid'] == 0) {
$newConv = 1;
}
if ($row['operatorid'] > 0 && $row['updated'] > $row['answered']) {
$newConv = 2;
}
if ($row['updated'] > time() - 6) {
$scrollNow = 1;
}
}
} else {
$newConv = 0;
$scrollNow = 0;
$transferid = 0;
$transfer_msg = 0;
}
// Only go for it if we want to
if ($obj['convlist'] == 1) {
// Now let's get the conversation list
// remove timeout- prevents session duplication
$timeout_remove = 43200;
$new = array();
$updated = array();
$current = array();
$closed = array();
$count = 0;
$result = $lsdb->query('SELECT t1.*, t2.title AS dep_title FROM ' . DB_PREFIX . 'sessions AS t1 LEFT JOIN ' . DB_PREFIX . 'departments AS t2 ON (t1.department = t2.id) WHERE ' . $sqlwc . 'operatorid = ' . smartsql($obj['uid']) . ' AND t1.status = 1 OR t1.department = 0 AND t1.status = 1 AND t1.operatorid = 0 OR t1.transferid = ' . smartsql($obj['uid']) . ' AND t1.status = 1 AND t1.operatorid != ' . smartsql($obj['uid']) . ' ORDER BY answered ASC');
if ($lsdb->affected_rows > 0) {
while ($row = $result->fetch_assoc()) {
if ($row['status']) {
if (time() - $row['initiated'] > $timeout_remove && $row['answered'] == 0) {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET status = 0, ended = "' . time() . '" WHERE id = "' . $row['id'] . '"');
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "System",
message = "' . smartsql($tl['general']['g72']) . '",
convid = "' . $row['id'] . '",
time = NOW(),
class = "notice"');
} elseif ($row['u_status'] && time() - $row['u_status'] > 30) {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET status = 0, ended = "' . time() . '" WHERE id = "' . $row['id'] . '"');
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "System",
message = "' . $row['name'] . ' ' . smartsql($tl['general']['g168']) . '",
convid = "' . $row['id'] . '",
time = NOW(),
class = "notice"');
} elseif ($row['answered'] > $row['updated']) {
if (time() - $row['u_status'] > 600) {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET status = 0, ended = "' . time() . '" WHERE id = "' . $row['id'] . '"');
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "System",
message = "' . smartsql($tl['general']['g72']) . '",
convid = "' . $row['id'] . '",
time = NOW(),
class = "notice"');
}
}
// Get all available chats
if ($row['updated'] > $row['answered']) {
if ($row['operatorid'] == 0 && $row['answered'] == 0) {
$new[$count]["name"] = $row['name'];
$new[$count]["convid"] = $row['id'];
$new[$count]["countrycode"] = $row['countrycode'];
$new[$count]["referrer"] = $row['referrer'];
$new[$count]["department"] = $row['dep_title'];
$new[$count]["ip"] = $row['ip'];
if ($row['u_typing']) {
$new[$count]["typing"] = ' <span class="glyphicon glyphicon-pencil"></span>';
}
} else {
$updated[$count]["name"] = $row['name'];
$updated[$count]["convid"] = $row['id'];
$updated[$count]["countrycode"] = $row['countrycode'];
$updated[$count]["referrer"] = $row['creferrer'] ? $row['creferrer'] : $row['referrer'];
$updated[$count]["department"] = $row['dep_title'];
$updated[$count]["updated"] = LS_base::lsTimesince($row['updated'], LS_DATEFORMAT, LS_TIMEFORMAT);
if ($row['u_typing']) {
$updated[$count]["typing"] = ' <span class="glyphicon glyphicon-pencil"></span>';
}
}
} elseif ($row['updated'] == 0 && $row['answered'] == 0) {
$new[$count]["name"] = $row['name'];
$new[$count]["convid"] = $row['id'];
$new[$count]["countrycode"] = $row['countrycode'];
$new[$count]["referrer"] = $row['referrer'];
$new[$count]["department"] = $row['dep_title'];
$new[$count]["ip"] = $row['ip'];
if ($row['u_typing']) {
$new[$count]["typing"] = ' <span class="glyphicon glyphicon-pencil"></span>';
}
} else {
$current[$count]["name"] = $row['name'];
$current[$count]["convid"] = $row['id'];
$current[$count]["countrycode"] = $row['countrycode'];
$current[$count]["referrer"] = $row['creferrer'] ? $row['creferrer'] : $row['referrer'];
$current[$count]["department"] = $row['dep_title'];
$current[$count]["updated"] = LS_base::lsTimesince($row['answered'], LS_DATEFORMAT, LS_TIMEFORMAT);
if ($row['u_typing']) {
$current[$count]["typing"] = ' <span class="glyphicon glyphicon-pencil"></span>';
}
}
}
$transfer_name = '';
// We have a transfer, need to display it!
if ($row['transferid'] == $obj['uid']) {
if ($row["transfermsg"]) {
$split_transfer_msg = explode(':#:', $row["transfermsg"]);
}
// Display underneath the button
$transfer_name = '<p>' . $tl['general']['g110'] . ' ' . $tl['general']['g12'] . ': ' . $split_transfer_msg[0] . '</p>';
}
if ($row['transferid'] != 0 && $row['transferid'] != $obj['uid']) {
$transfer_name = '<p>' . $tl['general']['g117'] . '</p>';
}
if (!$row['status']) {
if (time() - $row['ended'] > 300 && !$row['hide']) {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET hide = 1 WHERE id = "' . $row['id'] . '"');
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "System",
message = "' . smartsql($tl['general']['g73']) . '",
convid = "' . $row['id'] . '",
class = "notice"');
} else {
if (!$row['hide']) {
$closed[$count]["name"] = $row['name'];
$closed[$count]["convid"] = $row['id'];
}
}
}
if ($row['hide']) {
if (time() - $row['ended'] > $timeout_remove) {
$lsdb->query('DELETE FROM ' . DB_PREFIX . 'transcript WHERE convid = "' . $row['id'] . '"');
$lsdb->query('DELETE FROM ' . DB_PREFIX . 'sessions WHERE id = "' . $row['id'] . '"');
}
}
$count = $count + 1;
}
shuffle($new);
shuffle($updated);
shuffle($current);
sort($new);
sort($updated);
sort($current);
$newTotal = count($new);
$updatedTotal = count($updated);
$currentTotal = count($current);
if ($newTotal + $updatedTotal + $currentTotal == 0) {
$this->send($user, json_encode(array("job" => "check_status", 'status' => 0, "html" => "")));
}
for ($i = 0; $i < $newTotal; $i++) {
$convlist .= '<div class="panel panel-success">';
$convlist .= '<div class="panel-heading"><img src="img/country/' . $new[$i]['countrycode'] . '.gif" /> <a href="javascript:void(0)" class="alert-link">' . $new[$i]["name"] . $new[$i]["typing"] . '</a> <div class="pull-right"><a href="javascript:void(0)" onclick="if(confirm(\'' . $tl["general"]["g203"] . '\')){ls.activeConv = ' . $new[$i]["convid"] . ';denyChat(ls.activeConv, ' . $obj['uid'] . ');}" class="btn btn-danger btn-xs"><span class="glyphicon glyphicon-ban-circle"></span></a> <a href="javascript:void(0)" onclick="ls.activeConv = ' . $new[$i]["convid"] . ';takeChat(ls.activeConv, ' . $obj['uid'] . ');" class="btn btn-success btn-xs"><span class="glyphicon glyphicon-comment"></span></a></div></div><div class="panel-body">';
$convlist .= $tl["general"]["g120"] . $new[$i]["department"] . '<br />' . $tl["general"]["g156"] . $new[$i]["referrer"] . '<br /><strong>' . $tl["general"]["g11"] . '</strong>: ' . $new[$i]["ip"];
$convlist .= '</div></div>';
}
for ($i = 0; $i < $updatedTotal; $i++) {
$convlist .= '<div class="panel panel-warning" onclick="activeConversation=true;loadchat=true;scrollchat=true;ls.activeConv=' . $updated[$i]["convid"] . ';getInfo(ls.activeConv);getInput(ls.activeConv);">';
$convlist .= '<div class="panel-heading"><img src="img/country/' . $updated[$i]['countrycode'] . '.gif" /> <a href="javascript:void(0)" class="alert-link">' . $updated[$i]["name"] . $updated[$i]["typing"] . '</a> <span class="badge pull-right">' . $updated[$i]['updated'] . '</span></div><div class="panel-body">';
$convlist .= $transfer_name;
$convlist .= $tl["general"]["g120"] . $updated[$i]["department"] . '<br />' . $tl["general"]["g156"] . $updated[$i]["referrer"];
$convlist .= '</div></div>';
}
for ($i = 0; $i < $currentTotal; $i++) {
$convlist .= '<div class="panel panel-info" onclick="activeConversation=true;loadchat=true;scrollchat=true;ls.activeConv=' . $current[$i]["convid"] . ';getInfo(ls.activeConv);getInput(ls.activeConv);">';
$convlist .= '<div class="panel-heading"><img src="img/country/' . $current[$i]['countrycode'] . '.gif" /> <a href="javascript:void(0)">' . $current[$i]["name"] . $current[$i]["typing"] . '</a> <span class="badge pull-right">' . $current[$i]['updated'] . '</span></div><div class="panel-body">';
$convlist .= $transfer_name;
$convlist .= $tl["general"]["g120"] . $current[$i]["department"] . '<br />' . $tl["general"]["g156"] . $current[$i]["referrer"];
$convlist .= '</div></div>';
}
} else {
$convlist = '';
}
} else {
$convlist = '';
}
$this->send($user, json_encode(array("job" => "check_status", "useronline" => $useronline, "oponline" => $oponline, 'newc' => $newConv, 'scrollnow' => $scrollNow, 'tid' => $transferid, 'tmsg' => $transfer_msg, "conversation" => $convlist, "noconv" => $tl['general']['g79'])));
break;
case 'receive_messages':
if (!is_numeric($obj['conv'])) {
$chatmsg = '';
$statusmsg = false;
$chatended = false;
} else {
$result = $lsdb->query('SELECT id, class, name, message, time FROM ' . DB_PREFIX . 'transcript WHERE convid = "' . smartsql($obj['conv']) . '" ORDER BY time ASC');
if ($lsdb->affected_rows > 0) {
$chatmsg = '<ul class="list-group">';
while ($row = $result->fetch_assoc()) {
$chatended = false;
if ($row['class'] == "notice") {
$chatmsg .= '<li class="list-group-item ' . $row['class'] . '"><span class="user_said"><strong>' . $row['name'] . '</strong> ' . $tl['general']['g66'] . ':</span><p>' . stripcslashes($row['message']) . '</p></li>';
} elseif ($row['class'] == "ended") {
$chatmsg .= '<li class="list-group-item ' . $row['class'] . '"><span class="user_said"><strong>' . $row['name'] . '</strong> ' . $tl['general']['g66'] . ':</span><p>' . stripcslashes($row['message']) . '</p></li>';
$chatended = true;
} else {
$chatmsg .= '<li class="list-group-item ' . $row['class'] . '"><span class="user_said">' . LS_base::lsTimesince($row['time'], LS_DATEFORMAT, LS_TIMEFORMAT) . ' - <strong>' . $row['name'] . '</strong> ' . $tl['general']['g66'] . ':</span><p>' . stripcslashes($row['message']) . '</p></li>';
}
}
$chatmsg .= "</ul>";
$statusmsg = true;
}
}
$this->send($user, json_encode(array("job" => "receive_messages", 'status' => $statusmsg, 'chatended' => $chatended, 'chat' => $chatmsg)));
break;
case 'send_message':
if ($obj['conv'] == "open" || !is_numeric($obj['id']) && !is_numeric($obj['uid'])) {
$this->send($user, json_encode(array("job" => "send_message", 'status' => 0, "html" => $tl['general']['g79'])));
} else {
$message = trim($obj['msg']);
if (empty($message)) {
$this->send($user, json_encode(array("job" => "send_message", 'status' => 0, "html" => $tl['error']['e1'])));
} else {
$result = $lsdb->query('SELECT * FROM ' . DB_PREFIX . 'sessions WHERE id = "' . smartsql($obj['id']) . '"');
if ($lsdb->affected_rows > 0) {
$row = $result->fetch_assoc();
define('BASE_URL_IMG', str_replace($socket_url, SOCKET_SUBFOLDER_IF, BASE_URL));
$message = strip_tags($message);
$message = filter_var($message, FILTER_SANITIZE_STRING);
$message = trim($message);
$message = replace_urls(nl2br($message));
if (LS_SMILIES) {
require_once $final_url . 'class/class.smileyparser.php';
// More dirty custom work and smiley parser
$smileyparser = new LS_smiley();
$message = $smileyparser->parseSmileytext($message);
}
if ($row['status'] == "closed" && !$row['hide']) {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET status = 1, updated = "' . $row['updated'] . '" WHERE id = "' . $obj['id'] . '"');
}
if (!$row['hide']) {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['oname']) . '",
message = "' . smartsql($message) . '",
user = "******",
convid = "' . $obj['id'] . '",
time = NOW(),
class = "admin"');
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET
answered = "' . time() . '",
o_typing = 0
WHERE id = "' . $obj['id'] . '"');
$this->send($user, json_encode(array("job" => "send_message", 'status' => 1, 'conv' => $row['id'])));
} elseif ($row['hide']) {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['oname']) . '",
message = "' . smartsql($tl['general']['g64']) . '",
convid = "' . $obj['id'] . '",
class = "notice"');
$this->send($user, json_encode(array("job" => "send_message", 'status' => 1, 'conv' => $row['id'])));
} else {
$this->send($user, json_encode(array("job" => "send_message", 'status' => 0, "html" => $tl['error']['e1'])));
}
}
}
}
break;
case 'op_typing':
if (is_numeric($obj['conv'])) {
if ($obj['status'] == 1) {
$result = $lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET o_typing = 1 WHERE id = "' . smartsql($obj['conv']) . '"');
} else {
$result = $lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET o_typing = 0 WHERE id = "' . smartsql($obj['conv']) . '"');
}
if ($result) {
$this->send($user, json_encode(array('job' => 'op_typing', 'tid' => 1)));
} else {
$this->send($user, json_encode(array('job' => 'op_typing', 'tid' => 0)));
}
} else {
$this->send($user, json_encode(array('job' => 'op_typing', "tid" => 0)));
}
break;
default:
}
}
// User Area
} else {
// Import the language file
if ($BT_LANGUAGE && file_exists($final_url . 'lang/' . $BT_LANGUAGE . '.ini')) {
$tl = parse_ini_file($final_url . 'lang/' . $BT_LANGUAGE . '.ini', true);
$lang = $BT_LANGUAGE;
} elseif (!$BT_LANGUAGE && file_exists($final_url . 'lang/' . LS_LANG . '.ini')) {
$tl = parse_ini_file($final_url . 'lang/' . LS_LANG . '.ini', true);
$lang = LS_LANG;
} else {
$tl = parse_ini_file($final_url . 'lang/en.ini', true);
$lang = 'en';
}
global $LV_DEPARTMENTS;
// Get the user session id
$rlbid = $obj['sessid'];
// Get the proactive cookie
$cookproactive = "run";
if ($obj['proact'] == 1) {
$cookproactive = "donotrun";
}
// Check if user is chatting...
$result = $lsdb->query('SELECT id, userid FROM ' . DB_PREFIX . 'sessions WHERE session = "' . smartsql($rlbid) . '" AND status = 1 LIMIT 1');
if ($lsdb->affected_rows == 1) {
$row = $result->fetch_assoc();
$usrid = $row['userid'];
$usr_status = true;
} else {
$usrid = 0;
$usr_status = false;
}
switch ($obj['job']) {
case 'check_slide_up':
// Get the department
$dep = '';
if (is_numeric($obj['did'])) {
$dep = '&dep=' . $obj['did'];
}
if (is_numeric($obj['opid'])) {
$dep .= '&opid=' . $obj['opid'];
}
// Now let's check if we want to hide the chat when offline
$chi = false;
$onoff = online_operators($LV_DEPARTMENTS, $obj['did'], $obj['opid']) ? true : false;
if ($obj['chi'] == 1) {
$chi = !$onoff;
}
if ($usr_status) {
$this->send($user, json_encode(array("job" => "check_slide_up", "status" => true, "onoff" => $onoff, "chi" => $chi, "form" => '<iframe seamless="seamless" class="jrc_ichat" scrolling="no" frameborder="0" src="' . str_replace($socket_url, SOCKET_SUBFOLDER_IF, BASE_URL) . '/index.php?p=chat&slide=1&lang=' . $lang . $dep . '"></iframe>')));
} else {
if ($onoff) {
$this->send($user, json_encode(array("job" => "check_slide_up", "status" => false, "onoff" => $onoff, "chi" => $chi, "form" => '<iframe seamless="seamless" class="jrc_ichat" scrolling="no" frameborder="0" src="' . str_replace($socket_url, SOCKET_SUBFOLDER_IF, BASE_URL) . '/index.php?p=start&slide=1&lang=' . $lang . $dep . '"></iframe>')));
} else {
$this->send($user, json_encode(array("job" => "check_slide_up", "status" => false, "onoff" => $onoff, "chi" => $chi, "form" => '<iframe seamless="seamless" class="jrc_ichat" scrolling="no" frameborder="0" src="' . str_replace($socket_url, SOCKET_SUBFOLDER_IF, BASE_URL) . '/index.php?p=contact&slide=1&lang=' . $lang . $dep . '"></iframe>')));
}
}
break;
case 'check_proactive':
$proactive = true;
$lvs_departments = true;
$newConv = 0;
$newMSG = '';
if ($obj['slide']) {
$lvs_departments = online_operators($LV_DEPARTMENTS, $obj['did'], $obj['opid']) ? true : false;
}
if ($usr_status) {
// Update the status for better user handling
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET u_status = "' . time() . '" WHERE session = "' . smartsql($rlbid) . '" AND status != "closed"');
$result = $lsdb->query('SELECT id FROM ' . DB_PREFIX . 'sessions AS t1 WHERE session = "' . smartsql($rlbid) . '" AND (answered > updated) AND status != "closed"');
if ($lsdb->affected_rows > 0) {
$newConv = 1;
$newMSG = $tl["general"]["g22"];
}
}
if ($lvs_departments) {
if ($cookproactive == "run") {
// Check if we have an auto proactive
$result = $lsdb->query('SELECT t1.message, t1.showalert, t1.wayin, t1.wayout FROM ' . DB_PREFIX . 'autoproactive AS t1 LEFT JOIN ' . DB_PREFIX . 'buttonstats AS t2 ON (t1.path = t2.referrer) WHERE t2.readtime = 0 AND t2.session = "' . smartsql($rlbid) . '" AND t2.hits >= t1.visitedsites AND UNIX_TIMESTAMP(t2.lasttime) <= (UNIX_TIMESTAMP() - t1.timeonsite)');
if ($lsdb->affected_rows > 0) {
$row = $result->fetch_assoc();
$proactive = false;
$result = $lsdb->query('UPDATE ' . DB_PREFIX . 'buttonstats SET proactive = 999, message = "' . smartsql($row['message']) . '", readtime = 0 WHERE session = "' . smartsql($rlbid) . '"');
$this->send($user, json_encode(array('job' => 'check_proactive', 'proactive' => true, "offline" => false, 'message' => $row['message'], 'showalert' => $row['showalert'], 'wayin' => $row['wayin'], 'wayout' => $row['wayout'], "newmsg" => $newConv, "newmsghtml" => $newMSG)));
}
}
if ($proactive) {
// Check if we have an manual proactive
$result = $lsdb->query('SELECT message FROM ' . DB_PREFIX . 'buttonstats WHERE proactive = 1 AND session = "' . smartsql($rlbid) . '" AND readtime = 0');
if ($lsdb->affected_rows > 0) {
$row = $result->fetch_assoc();
$this->send($user, json_encode(array('job' => 'check_proactive', 'proactive' => true, "offline" => false, 'message' => $row['message'], 'showalert' => LS_PRO_ALERT, 'wayin' => LS_PRO_WAYIN, 'wayout' => LS_PRO_WAYOUT, "newmsg" => $newConv, "newmsghtml" => $newMSG)));
} else {
$this->send($user, json_encode(array('job' => 'check_proactive', 'proactive' => false, "offline" => false, "newmsg" => $newConv, "newmsghtml" => $newMSG)));
}
}
} else {
$this->send($user, json_encode(array('job' => 'check_proactive', 'proactive' => false, "offline" => true, "newmsg" => $newConv, "newmsghtml" => $newMSG)));
}
break;
case 'receive_messages':
if (is_numeric($obj['sid']) && $obj['uid'] == $usrid) {
// Get the special lang var once for the time
define('LS_DAY', $tl['general']['g17']);
define('LS_HOUR', $tl['general']['g18']);
define('LS_MINUTE', $tl['general']['g19']);
define('LS_MULTITIME', $tl['general']['g20']);
define('LS_AGO', $tl['general']['g21']);
$result = $lsdb->query('SELECT * FROM ' . DB_PREFIX . 'transcript WHERE convid = "' . smartsql($obj['sid']) . '" AND plevel = 1 ORDER BY time ASC');
if ($lsdb->affected_rows > 0) {
$chat = '<ul class="list-group">';
while ($row = $result->fetch_assoc()) {
$chat .= '<li class="list-group-item ' . $row['class'] . '"><span class="response_sum">' . LS_base::lsTimesince($row['time'], LS_DATEFORMAT, LS_TIMEFORMAT) . ' ' . $row['name'] . ' ' . $tl['general']['g14'] . ' :</span><br />' . stripcslashes($row['message']) . '</li>';
}
$chat .= "</ul>";
$this->send($user, json_encode(array('job' => 'receive_messages', "status" => 1, "html" => $chat)));
}
} else {
$this->send($user, json_encode(array('job' => 'receive_messages', "status" => 0, "html" => "")));
}
break;
case 'check_chat_status':
if (is_numeric($obj['sid']) && $obj['uid'] == $usrid) {
$otyping = false;
$knockknock = false;
$opern = $tl['general']['g59'];
$result = $lsdb->query('SELECT t1.id, t1.operatorid, t1.initiated, t1.answered, t1.updated, t1.sendfiles, t1.o_typing, t1.msg_status, t1.denied, t2.name, t2.picture FROM ' . DB_PREFIX . 'sessions AS t1 LEFT JOIN ' . DB_PREFIX . 'user AS t2 ON(t1.operatorid = t2. id) WHERE userid = "' . smartsql($obj['uid']) . '"');
if ($lsdb->affected_rows > 0) {
$newConv = 0;
$scrollNow = 0;
$operatorid = 0;
$showinput = 0;
$row = $result->fetch_assoc();
// Get the knock knock
if ($row['knockknock'] == 1) {
$knockknock = $tl["general"]["g22"];
}
// Update the status for better user handling
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET u_status = "' . time() . '", knockknock = 0 WHERE id = "' . $row['id'] . '"');
if ($row['denied'] == 1) {
$result = $lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['una']) . '",
message = "' . smartsql($tl['general']['g57']) . '",
user = "******",
convid = "' . $row['id'] . '",
time = NOW(),
class = "ended"');
$this->send($user, json_encode(array('job' => 'check_chat_status', 'redirect_c' => true)));
}
if ($row['answered'] == 0 && $row['msg_status'] == 0 && $row['initiated'] < time() - 60) {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($tl["general"]["g56"]) . '",
message = "' . smartsql($tl["general"]["g69"]) . '",
convid = "' . $row['id'] . '",
time = NOW(),
class = "admin"');
// update db that we sent the waiting message
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET msg_status = 1 WHERE id = "' . $row['id'] . '"');
$newConv = 1;
$scrollNow = 1;
}
if ($row['answered'] == 0 && $row['msg_status'] == 1 && $row['initiated'] < time() - 180) {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($tl["general"]["g56"]) . '",
message = "' . smartsql($tl["general"]["g70"]) . '",
convid = "' . $row['id'] . '",
time = NOW(),
class = "admin"');
// update db that we sent the waiting message
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET msg_status = 2 WHERE id = "' . $row['id'] . '"');
$newConv = 1;
$scrollNow = 1;
}
if ($row['answered'] == 0 && $row['msg_status'] == 2 && $row['initiated'] < time() - 480 && LS_WAIT_MESSAGE3 == 1) {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET status = 0, fcontact = 1, ended = "' . time() . '" WHERE id = "' . $row['id'] . '"');
$result = $lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['una']) . '",
message = "' . smartsql($tl['general']['g57']) . '",
user = "******",
convid = "' . $row['id'] . '",
time = NOW(),
class = "ended"');
$this->send($user, json_encode(array('job' => 'check_chat_status', 'redirect_c' => true)));
}
// Check the rest
if ($row['answered'] > $row['updated']) {
$newConv = 1;
}
if ($row['answered'] > time() - 6) {
$scrollNow = 1;
}
if ($row['operatorid']) {
$operatorid = 1;
}
if ($row['o_typing']) {
$otyping = str_replace("%s", $row['name'], $tl["general"]["g37"]);
}
if ($row['name']) {
$opern = $tl["general"]["g52"] . ': ' . $row['name'];
}
if ($row['answered'] != 0) {
$showinput = 1;
}
$this->send($user, json_encode(array('job' => 'check_chat_status', 'redirect_c' => false, 'knockknock' => $knockknock, 'operator' => $operatorid, 'newmsg' => $newConv, 'scrollnow' => $scrollNow, 'files' => $row['sendfiles'], 'typing' => $otyping, 'oname' => $opern, 'opicture' => $row['picture'], 'showinput' => $showinput)));
} else {
$this->send($user, json_encode(array('job' => 'check_chat_status', 'redirect_c' => false, 'knockknock' => $knockknock, 'operator' => 0, 'newmsg' => 0, 'scrollnow' => 0, 'files' => 0, 'typing' => $otyping, 'oname' => false, 'opicture' => false, 'showinput' => false)));
}
} else {
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET status = 0, ended = "' . time() . '" WHERE id = "' . $row['id'] . '"');
$this->send($user, json_encode(array('job' => 'check_chat_status', "redirect_c" => false)));
}
break;
case 'send_message':
if (is_numeric($obj['sid']) && $obj['uid'] == $usrid) {
$message = strip_tags($obj['msg']);
if ($message) {
$result = $lsdb->query('SELECT * FROM ' . DB_PREFIX . 'sessions WHERE userid = "' . smartsql($obj['uid']) . '"');
if ($lsdb->affected_rows > 0) {
$row = $result->fetch_assoc();
define('BASE_URL_IMG', str_replace($socket_url, SOCKET_SUBFOLDER_IF, BASE_URL));
$message = filter_var($message, FILTER_SANITIZE_STRING);
$message = trim($message);
$message = nl2br(replace_urls($message));
if (LS_SMILIES) {
require_once $final_url . 'class/class.smileyparser.php';
// More dirty custom work and smiley parser
$smileyparser = new LS_smiley();
$message = $smileyparser->parseSmileytext($message);
}
if ($row['status'] && $message != "") {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['una']) . '",
message = "' . smartsql($message) . '",
user = "******",
convid = "' . smartsql($obj['sid']) . '",
time = NOW(),
class = "user"');
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET
updated = "' . time() . '",
u_typing = 0
WHERE userid = "' . smartsql($obj['uid']) . '"');
$this->send($user, json_encode(array('job' => 'send_message', "status" => 1, "msg" => '<li class="list-group-item user"><span class="response_sum">' . LS_base::lsTimesince(time(), LS_DATEFORMAT, LS_TIMEFORMAT) . ' ' . $obj['una'] . ' ' . $tl['general']['g14'] . ' :</span><br />' . stripcslashes($message) . '</li>')));
} elseif (!$row['status'] && !$row['hide']) {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['una']) . '",
message = "' . smartsql($message) . '",
user = "******",
convid = "' . smartsql($obj['sid']) . '",
time = NOW(),
class = "user"');
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET
updated = "' . time() . '",
ended = 0,
status = 1,
u_typing = 0
WHERE userid = "' . smartsql($obj['uid']) . '"');
$this->send($user, json_encode(array('job' => 'send_message', "status" => 1, "msg" => '<li class="list-group-item user"><span class="response_sum">' . LS_base::lsTimesince(time(), LS_DATEFORMAT, LS_TIMEFORMAT) . ' ' . $obj['una'] . ' ' . $tl['general']['g14'] . ' :</span><br />' . stripcslashes($message) . '</li>')));
} elseif (!$row['status']) {
$lsdb->query('INSERT INTO ' . DB_PREFIX . 'transcript SET
name = "' . smartsql($obj['una']) . '",
message = "' . smartsql($tl['general']['g13']) . '",
user = "******",
convid = "' . smartsql($obj['sid']) . '",
time = NOW(),
class = "notice"');
$lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET
updated = "' . time() . '",
ended = 0,
u_typing = 0
WHERE userid = "' . smartsql($obj['uid']) . '"');
$this->send($user, json_encode(array('job' => 'send_message', "status" => 1, "msg" => '<li class="list-group-item notice"><span class="response_sum">' . LS_base::lsTimesince(time(), LS_DATEFORMAT, LS_TIMEFORMAT) . ' ' . $obj['una'] . ' ' . $tl['general']['g14'] . ' :</span><br />' . stripcslashes($tl['general']['g13']) . '</li>')));
} else {
$this->send($user, json_encode(array('job' => 'send_message', "status" => 0, "msg" => $tl['error']['e2'])));
}
}
} else {
$this->send($user, json_encode(array('job' => 'send_message', "status" => 0, "msg" => $tl['error']['e2'])));
}
} else {
$this->send($user, json_encode(array('job' => 'send_message', "status" => 0, "msg" => $tl['error']['e2'])));
}
break;
case 'usr_typing':
if (is_numeric($obj['sid']) && $obj['uid'] == $usrid) {
if ($obj['status'] == 1) {
$result = $lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET u_typing = 1 WHERE id = "' . smartsql($obj['sid']) . '"');
} else {
$result = $lsdb->query('UPDATE ' . DB_PREFIX . 'sessions SET u_typing = 0 WHERE id = "' . smartsql($obj['sid']) . '"');
}
if ($result) {
$this->send($user, json_encode(array('job' => 'usr_typing', 'tid' => 1)));
} else {
$this->send($user, json_encode(array('job' => 'usr_typing', 'tid' => 0)));
}
} else {
$this->send($user, json_encode(array('job' => 'usr_typing', "tid" => 0)));
}
break;
default:
}
}
}
$uclass = ' list-group-item-warning';
} else {
$icon = '<span class="glyphicon glyphicon-user"></span>';
$uclass = '';
}
$button = '<div class="pull-right"><a href="javascript:void(0)" id="usero-' . $row['id'] . '" class="btn btn-default btn-xs rhino-online-user" title="' . $row['agent'] . '/' . $row['ip'] . '">' . $icon . '</a></div>';
if ($row['readtime'] == 1) {
$uclass = ' list-group-item-danger';
}
if ($row['readtime'] == 2) {
$uclass = ' list-group-item-success';
}
if ($row['initiated'] && $row['ended'] == 0) {
$button = '<div class="pull-right"><a href="javascript:void(0)" class="btn btn-info btn-xs"><span class="glyphicon glyphicon-comment"></span></a></div>';
}
$useronline .= '<li class="list-group-item' . $uclass . '" title="' . $row['referrer'] . '">' . ls_cut_text($row["referrer"], 35, '...') . $button . '</li>';
}
$useronline .= '</ul>';
}
}
$oponline = false;
if ($_POST['olist']) {
$result = $lsdb->query('SELECT id, username, name, operatorchat FROM ' . DB_PREFIX . 'user WHERE available = 1 AND id != "' . smartsql($_POST['uid']) . '" LIMIT 20');
if ($lsdb->affected_rows > 0) {
$oponline = '<ul class="list-group">';
while ($row = $result->fetch_assoc()) {
$opchat = '';
if ($_POST['opcheck'] && $row['operatorchat']) {
$opchat = ' <a href="javascript:void(0)" class="btn btn-info btn-xs rhino-oponline" data-user="******"><span class="glyphicon glyphicon-user"></span></a>';
}
$oponline .= '<li class="list-group-item">' . $row['name'] . ' <span class="pull-right"><a href="index.php?p=uonline&sp=opstat&ssp=' . $row['id'] . '" data-toggle="modal" data-target="#generalModal" class="btn btn-info btn-xs"><span class="glyphicon glyphicon-stats"></span></a>' . $opchat . '</span></li>';
