/**
* Decreases customer purchase stats
*
* @access public
* @since 1.0
*/
public function decrease_stats($customer_id = 0, $amount = 0.0)
{
$customer = new KBS_Customer($customer_id);
if (!$customer) {
return false;
}
$decreased_count = $customer->decrease_purchase_count();
return $decreased_count && $decreased_value ? true : false;
}
/**
* Once items have been set, an update is needed to save them to the database.
*
* @since 1.0
* @return bool True of the save occurred, false if it failed or wasn't needed
*/
public function save()
{
$saved = false;
if (empty($this->ID)) {
$ticket_id = $this->insert_ticket();
if (false === $ticket_id) {
$saved = false;
} else {
$this->ID = $ticket_id;
}
}
if ($this->ID !== $this->_ID) {
$this->ID = $this->_ID;
}
// If we have something pending, let's save it
if (!empty($this->pending)) {
foreach ($this->pending as $key => $value) {
switch ($key) {
case 'status':
$this->update_status($this->status);
break;
case 'ip':
$this->update_meta('_kbs_ticket_user_ip', $this->ip);
break;
case 'customer_id':
$this->update_meta('_kbs_ticket_customer_id', $this->customer_id);
break;
case 'user_id':
$this->update_meta('_kbs_ticket_user_id', $this->user_id);
break;
case 'first_name':
$this->user_info['first_name'] = $this->first_name;
break;
case 'last_name':
$this->user_info['last_name'] = $this->last_name;
break;
case 'email':
$this->update_meta('_kbs_ticket_user_email', $this->email);
break;
case 'key':
$this->update_meta('_kbs_ticket_key', $this->key);
break;
case 'form_data':
foreach ($this->form_data as $form_key => $form_value) {
$this->update_meta('_kbs_ticket_form_' . $form_key, $form_value);
}
break;
case 'date':
$args = array('ID' => $this->ID, 'post_date' => $this->date, 'edit_date' => true);
wp_update_post($args);
break;
case 'ticket_title':
$args = array('ID' => $this->ID, 'post_title' => $this->ticket_title);
wp_update_post($args);
break;
case 'ticket_content':
$args = array('ID' => $this->ID, 'post_content' => $this->ticket_content);
wp_update_post($args);
break;
case 'resolved_date':
$this->update_meta('_kbs_ticket_resolved_date', $this->resolved_date);
break;
case 'files':
$this->files = $this->attach_files();
break;
case 'sla':
$this->update_meta('_kbs_ticket_sla', $this->sla);
break;
default:
do_action('kbs_ticket_save', $this, $key);
break;
}
}
$customer = new KBS_Customer($this->customer_id);
// Increase the customer's ticket stats
$customer->increase_ticket_count();
$new_meta = array('agent' => $this->agent, 'source' => $this->source, 'sla' => $this->sla, 'user_info' => is_array($this->user_info) ? $this->user_info : array(), 'user_ip' => $this->ip, 'resolved' => $this->resolved_date, 'files' => $this->files);
// Do some merging of user_info before we merge it all
if (!empty($this->ticket_meta['user_info'])) {
$new_meta['user_info'] = array_replace_recursive($new_meta['user_info'], $this->ticket_meta['user_info']);
}
$meta = $this->get_meta();
if (empty($meta)) {
$meta = array();
}
$merged_meta = array_merge($meta, $new_meta);
// Only save the ticket meta if it's changed
if (md5(serialize($meta)) !== md5(serialize($merged_meta))) {
$updated = $this->update_meta('_ticket_data', $merged_meta);
if (false !== $updated) {
$saved = true;
}
}
$this->pending = array();
$saved = true;
}
if (true === $saved) {
$this->setup_ticket($this->ID);
}
return $saved;
}
