} else {
// now that we can access to the issue, add more verbose HTML <title>
// TRANSLATORS: Page HTML title: %1 = issue id, %2 = issue summary
$tpl->assign('extra_title', ev_gettext('#%1$s - %2$s', $issue_id, $details['iss_summary']));
// check if the requested issue is a part of one of the projects
// associated with this user
if (!@in_array($details['iss_prj_id'], $associated_projects)) {
Misc::displayErrorMessage(ev_gettext('Sorry, you do not have the required privileges to view this issue.'));
} else {
$options = Search::saveSearchParams();
$sides = Issue::getSides($issue_id, $options);
$cookie = Auth::getCookieInfo(APP_PROJECT_COOKIE);
if (!empty($auto_switched_from)) {
$tpl->assign(array('project_auto_switched' => 1, 'old_project' => Project::getName($auto_switched_from)));
}
$issue_fields_display = Issue_Field::getFieldsToDisplay($issue_id, 'view_issue');
// figure out what data to show in each column
$columns = array(0 => array(), 1 => array());
if (CRM::hasCustomerIntegration($prj_id) and !empty($details['iss_customer_id'])) {
$columns[0][] = array('title' => 'Customer', 'field' => 'customer_0');
$columns[1][] = array('title' => 'Customer Contract', 'field' => 'customer_1');
}
$cats = Category::getList($prj_id);
if (count($cats) > 0) {
$columns[0][] = array('title' => ev_gettext('Category'), 'data' => $details['prc_title'], 'field' => 'category');
}
$columns[0][] = array('title' => ev_gettext('Status'), 'data' => $details['sta_title'], 'data_bgcolor' => $details['status_color'], 'field' => 'status');
$severities = Severity::getList($prj_id);
if (count($severities) > 0) {
$columns[0][] = array('title' => ev_gettext('Severity'), 'data' => $details['sev_title'], 'field' => 'severity');
}
Misc::setMessage(ev_gettext('Thank you, the internal note was posted successfully.'), Misc::MSG_INFO);
}
$tpl->assign('post_result', $res);
// enter the time tracking entry about this phone support entry
if (!empty($_POST['time_spent'])) {
if (isset($_POST['time_summary']) && !empty($_POST['time_summary'])) {
$summary = (string) $_POST['time_summary'];
} else {
$summary = 'Time entry inserted when sending an internal note.';
}
$date = (array) $_POST['date'];
$ttc_id = (int) $_POST['time_category'];
$time_spent = (int) $_POST['time_spent'];
Time_Tracking::addTimeEntry($issue_id, $ttc_id, $time_spent, $date, $summary);
}
Auth::redirect("post_note.php?cat=post_result&issue_id={$issue_id}&post_result={$res}");
} elseif ($cat == 'reply') {
if (!empty($_GET['id'])) {
$note = Note::getDetails($_GET['id']);
$header = Misc::formatReplyPreamble($note['timestamp'], $note['not_from']);
$note['not_body'] = $header . Misc::formatReply($note['not_note']);
$tpl->assign(array('note' => $note, 'parent_note_id' => $_GET['id']));
$reply_subject = Mail_Helper::removeExcessRe($note['not_title']);
}
}
if (empty($reply_subject)) {
// TRANSLATORS: %1 = issue summary
$reply_subject = ev_gettext('Re: %1$s', $details['iss_summary']);
}
$tpl->assign(array('from' => User::getFromHeader($usr_id), 'users' => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), 'current_user_prefs' => Prefs::get($usr_id), 'subscribers' => Notification::getSubscribers($issue_id, false, User::getRoleID('Standard User')), 'statuses' => Status::getAssocStatusList($prj_id, false), 'current_issue_status' => Issue::getStatusID($issue_id), 'time_categories' => Time_Tracking::getAssocCategories($prj_id), 'note_category_id' => Time_Tracking::getCategoryId($prj_id, 'Note Discussion'), 'reply_subject' => $reply_subject, 'issue_fields' => Issue_Field::getDisplayData($issue_id, 'post_note')));
$tpl->displayTemplate();
