function Admin_Reply($ticket, $params)
{
if (!$params['user_message']) {
return;
}
$status = $ticket->getStatus();
if ($status->is_closed) {
FSS_EMail::Admin_Close($ticket, $params['subject'], $params['user_message'], $params['files']);
} else {
FSS_EMail::Admin_Reply($ticket, $params['subject'], $params['user_message'], $params['files']);
}
}
function ticket_status_id()
{
// update status in ticket
// redirect if the config is set to
$ticketid = FSS_Input::getInt('ticketid');
$ticket_status_id = FSS_Input::getInt('ticket_status_id');
if ($ticketid < 1) {
exit;
}
if ($ticket_status_id < 1) {
exit;
}
$link = FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticketid, false);
// check permission for new status
$statuss = SupportHelper::getStatuss();
$new_status = $statuss[$ticket_status_id];
if ($new_status->is_closed && !$this->view->can_Close()) {
JFactory::getApplication()->redirect($link);
exit;
}
$ticket = new SupportTicket();
if ($ticket->Load($ticketid)) {
$old_st = $ticket->getStatus();
$ticket->updateStatus($ticket_status_id);
$new_st = $ticket->getStatus();
// if we have closed the ticket, and return on close is set, then we should do a redirect dependant on the setting
if ($new_st->is_closed && SupportUsers::getSetting("return_on_close")) {
$link = SupportHelper::parseRedirectType($old_st->id, SupportUsers::getSetting("return_on_close"));
}
if ($new_st->is_closed && !$old_st->is_closed) {
// SEND CLOSED EMAIL HERE!
if (!FSS_Settings::get('support_email_on_close_no_dropdown')) {
FSS_EMail::Admin_Close($ticket, $ticket->title, '', array());
}
}
}
JFactory::getApplication()->redirect($link);
exit;
}
