function EditField() { if (!$this->ValidateUser()) { return; } $ticketid = FSS_Input::getInt('ticketid'); $model = $this->getModel(); $this->ticket = $model->getTicket($ticketid); $this->GetTicketPerms($this->ticket); if (!$this->ticket['can_edit']) { return; } $this->fields = FSSCF::GetCustomFields($ticketid, $this->ticket['prod_id'], $this->ticket['ticket_dept_id']); $this->fieldvalues = FSSCF::GetTicketValues($ticketid, $this->ticket); $fieldid = FSS_Input::getInt('editfield', 0, '', 'int'); $this->assign('field', ''); $this->assign('fieldvalue', ''); $errors = array(); $this->errors = $errors; foreach ($this->fields as &$field) { if ($field['id'] == $fieldid) { $this->field = $field; } } if (!$this->CanEditField($this->field)) { return; } foreach ($this->fieldvalues as &$fieldvalue) { if ($fieldvalue['field_id'] == $fieldid) { JRequest::setVar('custom_' . $fieldid, $fieldvalue['value']); } } $this->assign('fieldid', $fieldid); parent::display("editfield"); }
static function &ParseTemplate($template, &$ticket, $subject, $body, $ishtml, $foruser = false) { $handler = self::GetHandler($ticket['admin_id'], $template['tmpl']); $custrec = self::GetUser($ticket['user_id']); $subject = trim(str_ireplace("re:", "", $subject)); $vars[] = self::BuildVar('subject', $subject); $body = FSS_Helper::ParseBBCode($body, null, false, false, $foruser); $body = str_replace("<", "XXXLTXXX", $body); $body = str_replace(">", "XXXGTXXX", $body); $vars[] = self::BuildVar('body', $body); $vars[] = self::BuildVar('reference', $ticket['reference']); $vars[] = self::BuildVar('password', $ticket['password']); foreach (self::$extra_vars as $key => $value) { $vars[] = self::BuildVar($key, $value); } if ($ticket['user_id'] == 0) { $vars[] = self::BuildVar('user_name', $ticket['unregname']); $vars[] = self::BuildVar('user_username', JText::_("UNREGISTERED")); $vars[] = self::BuildVar('user_email', $ticket['email']); } else { $vars[] = self::BuildVar('user_name', $custrec['name']); $vars[] = self::BuildVar('user_username', $custrec['username']); $vars[] = self::BuildVar('user_email', $custrec['email']); } $vars[] = self::BuildVar('handler_name', $handler['name']); $vars[] = self::BuildVar('handler_username', $handler['username']); $vars[] = self::BuildVar('handler_email', $handler['email']); $vars[] = self::BuildVar('ticket_id', $ticket['id']); if ($foruser) { $statuss = SupportHelper::getStatuss(false); $status = $statuss[$ticket['ticket_status_id']]; if ($status->combine_with > 0) { $status = $statuss[$status->combine_with]; } FSS_Translate_Helper::TrO($status); $text = $status->title; if ($status->userdisp) { $text = $status->userdisp; } $vars[] = self::BuildVar('status', $text); } else { $vars[] = self::BuildVar('status', self::GetStatus($ticket['ticket_status_id'])); } $vars[] = self::BuildVar('priority', self::GetPriority($ticket['ticket_pri_id'])); $vars[] = self::BuildVar('category', self::GetCategory($ticket['ticket_cat_id'])); $vars[] = self::BuildVar('department', self::GetDepartment($ticket['ticket_dept_id'])); $vars[] = self::BuildVar('department_desc', strip_tags(self::GetDepartment($ticket['ticket_dept_id'], 'description'))); $vars[] = self::BuildVar('department_desc_html', self::GetDepartment($ticket['ticket_dept_id'], 'description')); $vars[] = self::BuildVar('product', self::GetProduct($ticket['prod_id'])); $vars[] = self::BuildVar('product_desc', strip_tags(self::GetProduct($ticket['prod_id'], 'description'))); $vars[] = self::BuildVar('product_desc_html', self::GetProduct($ticket['prod_id'], 'description')); if (strpos($template['body'], "{messagehistory}") > 0) { $messages = self::GetMessageHist($ticket['id']); $text = self::ParseMessageRows($messages, $ishtml, $foruser); $vars[] = self::BuildVar('messagehistory', $text); } $uri = JURI::getInstance(); $baseUrl = FSS_Settings::get('support_email_no_domain') ? "" : $uri->toString(array('scheme', 'host', 'port')); if (in_array(FSS_Settings::get('support_unreg_type'), array(0, 1))) { $vars[] = self::BuildVar('haspassword', 1); } else { $vars[] = self::BuildVar('haspassword', 0); } // choose which user link to generate if ($ticket['user_id'] < 1) { // unregistered user $url = 'index.php?option=com_fss&t=' . $ticket['id'] . "&p=" . $ticket['password']; if (FSS_Settings::get('support_email_link_unreg') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_unreg'); } $vars[] = self::BuildVar('ticket_link', $baseUrl . JRoute::_($url, false)); } else { // registered user $url = 'index.php?option=com_fss&view=ticket&layout=view&ticketid=' . $ticket['id']; if (FSS_Settings::get('support_email_include_autologin')) { $url .= "&login={login_code}"; } if (FSS_Settings::get('support_email_link_reg') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_reg'); } $vars[] = self::BuildVar('ticket_link', $baseUrl . JRoute::_($url, false)); } // ticket admin link $url = 'index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $ticket['id']; if (FSS_Settings::get('support_email_link_admin') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_admin'); } $vars[] = self::BuildVar('admin_link', $baseUrl . JRoute::_($url, false)); // email pending link $url = 'index.php?option=com_fss&view=admin_support&layout=emails'; if (FSS_Settings::get('support_email_link_pending') > 0) { // add fixed item id if needed $url .= "&Itemid=" . FSS_Settings::get('support_email_link_pending'); } $vars[] = self::BuildVar('email_pending_link', $baseUrl . JRoute::_($url, false)); $vars[] = self::BuildVar('websitetitle', FSS_Helper::getSiteName()); // need to add the tickets custom fields to the output here $fields = FSSCF::GetAllCustomFields(true); $values = FSSCF::GetTicketValues($ticket['id'], $ticket); foreach ($fields as $fid => &$field) { $name = "custom_" . $fid; $value = ""; if (array_key_exists($fid, $values)) { $value = (string) $values[$fid]['value']; } $fieldvalues = array(); $fieldvalues[0]['field_id'] = $fid; $fieldvalues[0]['value'] = $value; // only do area output processing if we are in html mode if ($field['type'] != "area" || $ishtml) { $newvalue = FSSCF::FieldOutput($field, $fieldvalues, ''); if ($newvalue) { $value = $newvalue; } } $vars[] = self::BuildVar($name, $value); $vars[] = self::BuildVar("custom_" . $field['alias'], $value); } $email['subject'] = self::ParseText($template['subject'], $vars); $email['body'] = self::ParseText($template['body'], $vars); self::$last_vars = $vars; if ($template['ishtml']) { $email['body'] = FSS_Helper::MaxLineLength($email['body']); } else { $email['body'] = str_replace("<br />", "\n", $email['body']); $email['body'] = html_entity_decode($email['body']); $email['body'] = preg_replace_callback("/(&#[0-9]+;)/", array("FSS_Helper", "email_decode_utf8"), $email['body']); $email['body'] = strip_tags($email['body']); } $email['body'] = str_replace("XXXLTXXX", "<", $email['body']); $email['body'] = str_replace("XXXGTXXX", ">", $email['body']); return $email; }
function doReply() { $this->ticketid = FSS_Input::getInt('ticketid'); $this->ticket = new SupportTicket(); if (!$this->ticket->load($this->ticketid)) { return JError::raiseWarning(404, JText::_('Ticket not found')); } $this->ticket->loadAll(); if (FSS_Settings::get('time_tracking') != "") { if (FSS_Settings::get('time_tracking_type') == 'se') { $this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s"); $this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, "H:i:s"); } elseif (FSS_Settings::get('time_tracking_type') == 'tm') { $this->time_start = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat()); $this->time_end = FSS_Helper::Date(time(), FSS_DATE_CUSTOM, FSS_Helper::getFormat()); } else { $this->taken_hours = 0; $this->taken_mins = 0; } } if (FSS_Settings::get('time_tracking') == "auto") { $session = JFactory::getSession(); $taken = $session->get('ticket_' . $this->ticket->id . "_opened"); if (FSS_Settings::get('time_tracking_type') == 'se') { $document = JFactory::getDocument(); $document->addScript(JURI::root() . 'components/com_fss/assets/js/bootstrap/bootstrap-timepicker.min.js'); $document->addScriptDeclaration("jQuery(document).ready(function () {jQuery('#timetaken_start').timepicker({minuteStep:5, showMeridian: false});jQuery('#timetaken_end').timepicker({minuteStep:5, showMeridian: false});});"); $this->time_start = FSS_Helper::Date($taken, FSS_DATE_CUSTOM, "H:i:s"); } else { if ($taken > 0) { $taken = time() - $taken; } $this->time_taken = $taken; $taken = ceil($taken / 60); $this->taken_hours = floor($taken / 60); $this->taken_mins = $taken % 60 + 1; } } $this->fields = FSSCF::GetCustomFields($this->ticket->id, $this->ticket->prod_id, $this->ticket->ticket_dept_id, 3); $this->fieldvalues = FSSCF::GetTicketValues($this->ticket->id, $this->ticket); $pathway = JFactory::getApplication()->getPathway(); $pathway->addItem(JText::_("SUPPORT"), FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view, false)); $pathway->addItem(JText::_("VIEW_TICKET") . " : " . $this->ticket->reference . " - " . $this->ticket->title, FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view . "&ticketid=" . $this->ticket->id, false)); $this->reply_type = FSS_Input::getCmd('type', 'reply'); if ($this->reply_type == "") { $this->reply_type = "reply"; } switch ($this->reply_type) { case 'reply': $this->reply_title = "REPLY_TO_SUPORT_TICKET"; $this->reply_button = "POST_REPLY"; $pathway->addItem(JText::_("POST_REPLY")); break; case 'private': $this->reply_title = "ADD_HANDLER_COMMENT_TO_TICKET"; $this->reply_button = "POST_COMMENT"; $pathway->addItem(JText::_("ADD_COMMENT")); break; case 'user': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_USER"; $this->reply_button = "FORWARD_TICKET"; if ($this->ticket->user_id > 0) { $user = JFactory::getUser($this->ticket->user_id); } else { $user = new stdClass(); $user->username = $this->ticket->email; $user->name = $this->ticket->unregname; } $this->user = $user; $pathway->addItem(JText::_("FORWARD_TO_USER")); break; case 'product': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_DEPARTMENT"; $this->reply_button = "FORWARD_TICKET"; $this->handlers = SupportUsers::getHandlers(false, true); $pathway->addItem(JText::_("FORWARD_TO_DEPARTMENT")); break; case 'handler': $this->reply_title = "FORWARD_TICKET_TO_A_DIFFERENT_HANDLER"; $this->reply_button = "FORWARD_TICKET"; $this->handlers = SupportUsers::getHandlers(false, true); $pathway->addItem(JText::_("FORWARD_TO_HANDLER")); break; } $this->draft = FSS_Input::getInt('draft'); $this->user_message = $this->loadDraft($this->draft); $this->support_assign_reply = FSS_Settings::get('support_assign_reply'); FSS_Helper::IncludeModal(); FSS_Helper::AddSCEditor(); parent::_display(); }
function loadCustomFields() { if (!$this->loaded_custom) { $this->customfields = FSSCF::GetCustomFields($this->id, $this->prod_id, $this->ticket_dept_id, 3); $this->custom = FSSCF::GetTicketValues($this->id, $this); $this->loaded_custom = true; } }
function &getTickets() { $db = JFactory::getDBO(); $user = JFactory::getUser(); $userid = $user->get('id'); $uidlist = $this->getUIDS($userid); $tidlist = $this->getTIDS($userid); $query = "SELECT t.*, s.title as status, s.color, u.name, au.name as assigned, u.email as useremail, u.username as username, au.email as handleremail, au.username as handlerusername, "; $query .= " dept.title as department, cat.title as category, prod.title as product, pri.title as priority, pri.color as pricolor, "; $query .= " grp.groupname as groupname, grp.id as group_id "; $query .= " , pri.translation as ptl, dept.translation as dtr, s.translation as str, cat.translation as ctr, prod.translation as prtr"; $query .= " FROM #__fss_ticket_ticket as t "; $query .= " LEFT JOIN #__fss_ticket_status as s ON t.ticket_status_id = s.id "; $query .= " LEFT JOIN #__users as u ON t.user_id = u.id "; $query .= " LEFT JOIN #__users as au ON t.admin_id = au.id "; $query .= " LEFT JOIN #__fss_ticket_dept as dept ON t.ticket_dept_id = dept.id "; $query .= " LEFT JOIN #__fss_ticket_cat as cat ON t.ticket_cat_id = cat.id "; $query .= " LEFT JOIN #__fss_prod as prod ON t.prod_id = prod.id "; $query .= " LEFT JOIN #__fss_ticket_pri as pri ON t.ticket_pri_id = pri.id "; $query .= " LEFT JOIN (SELECT group_id, user_id FROM #__fss_ticket_group_members GROUP BY user_id) as mem ON t.user_id = mem.user_id "; $query .= " LEFT JOIN #__fss_ticket_group as grp ON grp.id = mem.group_id "; // add product, department and category $query .= " WHERE ( t.user_id IN (" . implode(", ", $uidlist) . ") OR t.id IN (" . implode(", ", $tidlist) . ") ) "; $query .= " AND " . SupportSource::user_list_sql(); $tickets = FSS_Input::getCmd('tickets', 'open'); if (FSS_Settings::get('support_simple_userlist_tabs')) { $tickets = "all"; } if (FSS_Input::getCmd('search_all')) { $tickets = ""; } if ($tickets == 'open') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed", true); // tickets that arent closed $query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") "; } if ($tickets == 'closed') { $allopen = FSS_Ticket_Helper::GetStatusIDs("is_closed"); // remove the archived tickets from the list to deal with $def_archive = FSS_Ticket_Helper::GetStatusID('def_archive'); foreach ($allopen as $offset => $value) { if ($value == $def_archive) { unset($allopen[$offset]); } } // tickets that are closed $query .= " AND ticket_status_id IN ( " . implode(", ", $allopen) . ") "; } else { if ($tickets > 0) { $statuss = SupportHelper::getStatuss(false); $status_list = array(); $status_list[] = (int) $tickets; foreach ($statuss as $status) { if ($status->combine_with == (int) $tickets) { $status_list[] = $status->id; } } $query .= " AND ticket_status_id IN (" . implode(", ", $status_list) . ")"; } } $search = FSS_Input::getString('search'); if ($search != "") { FSS_Helper::AllowCache(); // We have the nearly full query here, so use it to get a list of ticket ids $db->setQuery($query); $recs = $db->loadObjectList(); $ids = array(); $ids[] = 0; foreach ($recs as $rec) { $ids[] = $rec->id; } $mode = ""; if (FSS_Helper::contains($search, array('*', '+', '-', '<', '>', '(', ')', '~', '"'))) { $mode = "IN BOOLEAN MODE"; } $msgsrch = "SELECT ticket_ticket_id FROM #__fss_ticket_messages WHERE ticket_ticket_id IN (" . implode(", ", $ids) . ") AND admin < 3 AND "; $msgsrch .= " MATCH (body) AGAINST ('" . $db->escape($search) . "' {$mode}) "; $db->setQuery($msgsrch); $results = $db->loadObjectList(); $ids = array(); $ids[] = 0; foreach ($results as $rec) { $ids[] = $rec->ticket_ticket_id; } // search custom fields that are set to be searched $fields = FSSCF::GetAllCustomFields(true); foreach ($fields as $field) { if (!$field["basicsearch"]) { continue; } if ($field['permissions'] > 1 && $field['permissions'] < 5) { continue; } $fieldid = $field['id']; if ($field['type'] == "checkbox") { if ($search == "1") { $search = "on"; } else { $search = ""; } } if ($field['peruser']) { continue; } if ($field['type'] == "plugin") { // try to do a plugin based search $data = array(); foreach ($field['values'] as $item) { list($key, $value) = explode("=", $item, 2); $data[$key] = $value; } if (array_key_exists("plugin", $data)) { $plugins = FSSCF::get_plugins(); if (array_key_exists($data['plugin'], $plugins)) { $po = $plugins[$data['plugin']]; if (method_exists($po, "Search")) { $res = $po->Search($data['plugindata'], $search, false, false); if ($res !== false) { foreach ($res as $item) { $ids[] = (int) $item->ticket_id; } continue; } } } } } $qry = "SELECT ticket_id FROM #__fss_ticket_field WHERE field_id = '" . FSSJ3Helper::getEscaped($db, $fieldid) . "' AND value LIKE '%" . FSSJ3Helper::getEscaped($db, $search) . "%'"; $db->setQuery($qry); $data = $db->loadObjectList(); foreach ($data as $item) { $id = (int) $item->ticket_id; if ($id > 0) { $ids[] = $id; } } } //"MATCH (question, answer) AGAINST ('" . $db->escape($search) . "')" $query .= " AND ( t.id IN (" . implode(", ", $ids) . ") OR MATCH (t.title) AGAINST ('" . $db->escape($search) . "' {$mode}) OR t.reference LIKE '%" . $db->escape($search) . "%' ) "; } $order = FSS_Input::getCmd('order'); $order_dir = FSS_Input::getCmd('order_dir', 'asc'); $order_dir_allowed = array('asc', 'desc'); if (!in_array($order_dir, $order_dir_allowed)) { $order_dir = 'asc'; } $order_allowed = array('t.title', 'lastupdate', 'status', 'assigned', 'lastupdate', 'u.name'); if (!in_array($order, $order_allowed)) { $order = ''; } if ($order != "") { $query .= " ORDER BY {$order} {$order_dir}"; } else { $query .= " ORDER BY lastupdate DESC "; } $mainframe = JFactory::getApplication(); $limit = $mainframe->getUserStateFromRequest('global.list.limit_ticket', 'limit', FSS_Settings::Get('ticket_per_page'), 'int'); $limitstart = FSS_Input::getInt('limitstart'); $limitstart = $limit != 0 ? floor($limitstart / $limit) * $limit : 0; $db->setQuery($query); $db->query(); //echo $query . "<br>"; $count = $db->getNumRows(); $result['pagination'] = new JPaginationJs($count, $limitstart, $limit); $db->setQuery($query, $limitstart, $limit); $result['tickets'] = $db->loadObjectList(); foreach ($result['tickets'] as &$ticket) { $fields = FSSCF::GetCustomFields($ticket->id, $ticket->prod_id, $ticket->ticket_dept_id); $values = FSSCF::GetTicketValues($ticket->id, $ticket); $ticket->fields = array(); foreach ($fields as &$field) { $ticket->fields[$field['id']] = array(); $ticket->fields[$field['id']]['name'] = $field['description']; $ticket->fields[$field['id']]['value'] = ''; if (isset($values[$field['id']])) { $ticket->fields[$field['id']]['value'] = $values[$field['id']]['value']; } } } return $result; }