/**
* Retrieves a row from the database
*
* @param string $refid ID of the database table row
* @param string $category Element type (determines table to look in)
* @param string $parent If the element has a parent element
* @return array
*/
public function transferItem($from_type, $from_id, $to_type, $rid = 0, $deactivate = 1)
{
$upconfig = Component::params('com_members');
$this->banking = $upconfig->get('bankAccounts');
$database = App::get('db');
if ($from_type == NULL or $from_id == NULL or $to_type == NULL) {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_MISSING_INFO'));
return false;
}
if ($from_type == $to_type) {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_CATEGORIES_MUST_BE_DIFFERENT'));
return false;
}
// collectors
$author = '';
$subject = '';
$body = '';
$tags = '';
$owner = '';
// name of group owning the item
$anonymous = 0;
// get needed scripts
include_once PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'models' . DS . 'ticket.php';
include_once PATH_CORE . DS . 'components' . DS . 'com_answers' . DS . 'models' . DS . 'question.php';
include_once PATH_CORE . DS . 'components' . DS . 'com_wishlist' . DS . 'models' . DS . 'wishlist.php';
$wconfig = Component::params('com_wishlist');
$admingroup = $wconfig->get('group') ? $wconfig->get('group') : 'hubadmin';
// Get needed scripts & initial data
switch ($from_type) {
// Transfer from a Support Ticket
case 'ticket':
$row = new \Components\Support\Models\Ticket($from_id);
if ($row->exists()) {
$author = $row->get('login');
$subject = $row->content('raw', 200);
// max 200 characters
$body = $row->get('summary');
$owner = $row->get('group');
// If we are de-activating original item
if ($deactivate) {
$row->set('status', 2);
$row->set('resolved', 'transfered');
}
$tags = $row->tags('string');
} else {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_ITEM_NOT_FOUND'));
return false;
}
break;
// Transfer from a Question
// Transfer from a Question
case 'question':
$row = new \Components\Answers\Models\Question($from_id);
if ($row->exists()) {
$author = $row->get('created_by');
$subject = $row->subject('raw', 200);
// max 200 characters
$body = $row->get('question');
$anonymous = $row->get('anonymous');
// If we are de-activating original item
if ($deactivate) {
$row->set('state', 2);
$row->set('reward', 0);
}
$tags = $row->tags('string');
} else {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_ITEM_NOT_FOUND'));
return false;
}
break;
// Transfer from a Wish
// Transfer from a Wish
case 'wish':
$row = new \Components\Wishlist\Tables\Wish($database);
$row->load($from_id);
if ($row->id) {
$author = $row->proposed_by;
$subject = \Hubzero\Utility\String::truncate($row->subject, 200);
// max 200 characters
$body = $row->about;
$anonymous = $row->anonymous;
// If we are de-activating original item
if ($deactivate) {
$row->status = 2;
$row->ranking = 0;
// also delete all previous votes for this wish
$objR = new \Components\Wishlist\Tables\Rank($database);
$objR->remove_vote($from_id);
}
// get owner
$objG = new \Components\Wishlist\Tables\OwnerGroup($database);
$nativegroups = $objG->get_owner_groups($row->wishlist, $admingroup, '', 1);
$owner = count($nativegroups) > 0 && $nativegroups[0] != $admingroup ? $nativegroups[0] : '';
// tool group
$objWishlist = new \Components\Wishlist\Tables\Wishlist($database);
$wishlist = $objWishlist->get_wishlist($row->wishlist);
if (isset($wishlist->resource) && isset($wishlist->resource->alias)) {
$tags = $wishlist->resource->type == 7 ? 'tool:' : 'resource:';
$tags .= $wishlist->resource->alias ? $wishlist->resource->alias : $wishlist->referenceid;
}
} else {
$this->setError(Lang::txt('PLG_SUPPORT_TRANSFER_ERROR_ITEM_NOT_FOUND'));
return false;
}
break;
}
// if no author can be found, use current administrator
$author = User::getInstance($author);
if (!is_object($author)) {
$author = User::getInstance(User::get('id'));
}
$today = Date::toSql();
// Where do we transfer?
switch ($to_type) {
// Transfer to a Support Ticket
case 'ticket':
$newrow = new \Components\Support\Models\Ticket();
$newrow->set('open', 1);
$newrow->set('status', 0);
$newrow->set('created', $today);
$newrow->set('login', $author->get('username'));
$newrow->set('severity', 'normal');
$newrow->set('summary', $subject);
$newrow->set('report', $body ? $body : $subject);
$newrow->set('section', 1);
$newrow->set('type', 0);
$newrow->set('instances', 1);
$newrow->set('email', $author->get('email'));
$newrow->set('name', $author->get('name'));
// do we have an owner group?
$newrow->set('group', $owner ? $owner : '');
break;
case 'question':
$newrow = new \Components\Answers\Models\Question();
$newrow->set('subject', $subject);
$newrow->set('question', $body);
$newrow->set('created', $today);
$newrow->set('created_by', $author->get('id'));
$newrow->set('state', 0);
$newrow->set('anonymous', $anonymous);
break;
case 'wish':
$newrow = new \Components\Wishlist\Models\Wish();
$newrow->set('subject', $subject);
$newrow->set('about', $body);
$newrow->set('proposed', $today);
$newrow->set('proposed_by', $author->get('id'));
$newrow->set('status', 0);
$newrow->set('anonymous', $anonymous);
// which wishlist?
$objWishlist = new \Components\Wishlist\Tables\Wishlist($database);
$mainlist = $objWishlist->get_wishlistID(1, 'general');
$listid = 0;
if (!$rid && $owner) {
$rid = $this->getResourceIdFromGroup($owner);
}
if ($rid) {
$listid = $objWishlist->get_wishlistID($rid);
}
$newrow->set('wishlist', $listid ? $listid : $mainlist);
break;
}
// Save new information
if (!$newrow->store()) {
$this->setError($newrow->getError());
return;
} else {
// Checkin ticket
//$newrow->checkin();
// Extras
if ($newrow->exists()) {
switch ($to_type) {
case 'ticket':
// Tag new ticket
if ($tags) {
$newrow->tag($tags, User::get('id'), 0);
}
break;
case 'question':
// Tag new question
if ($tags) {
$newrow->tag($tags, User::get('id'), 0);
}
break;
}
}
}
// If we are de-activating original item
if ($deactivate) {
// overwrite old entry
if (!$row->store()) {
$this->setError($row->getError());
exit;
}
// Clean up rewards if banking
if ($this->banking) {
switch ($from_type) {
case 'ticket':
// no banking yet
break;
case 'question':
$reward = \Hubzero\Bank\Transaction::getAmount('answers', 'hold', $from_id, $author->get('id'));
// Remove hold
if ($reward) {
\Hubzero\Bank\Transaction::deleteRecords('answers', 'hold', $from_id);
// Make credit adjustment
$BTL_Q = new \Hubzero\Bank\Teller($author->get('id'));
$credit = $BTL_Q->credit_summary();
$adjusted = $credit - $reward;
$BTL_Q->credit_adjustment($adjusted);
}
break;
case 'wish':
include_once PATH_CORE . DS . 'components' . DS . 'com_wishlist' . DS . 'helpers' . DS . 'economy.php';
$WE = new \Components\Wishlist\Helpers\Economy($database);
$WE->cleanupBonus($from_id);
break;
}
}
}
return $newrow->get('id');
}
/**
* Close tickets in a pending state for a specific amount of time
*
* @param object $job \Components\Cron\Models\Job
* @return boolean
*/
public function onClosePending(\Components\Cron\Models\Job $job)
{
$params = $job->get('params');
$database = App::get('db');
$sconfig = Component::params('com_support');
$slc = "SELECT id, login, email, name FROM `#__support_tickets` AS t";
$upd = "UPDATE `#__support_tickets` AS t SET t.`open`=0, t.`status`=0, t.`closed`=" . $database->quote(Date::toSql());
$where = array();
$where[] = "t.`type`=0";
$where[] = "t.`open`=1";
if (is_object($params)) {
$statuses = array();
if (is_numeric($params->get('support_ticketpending_status1'))) {
$statuses[] = $params->get('support_ticketpending_status1');
}
if (is_numeric($params->get('support_ticketpending_status2'))) {
$statuses[] = $params->get('support_ticketpending_status2');
}
if (is_numeric($params->get('support_ticketpending_status3'))) {
$statuses[] = $params->get('support_ticketpending_status3');
}
if (count($statuses)) {
$where[] = "t.`status` IN (" . implode(',', $statuses) . ")";
}
if ($group = $params->get('support_ticketpending_group')) {
$where[] = "t.`group`=" . $database->quote($group);
}
if ($owners = $params->get('support_ticketpending_owners')) {
$usernames = explode(',', $owners);
$usernames = array_map('trim', $usernames);
foreach ($usernames as $k => $username) {
$user = User::getInstance($username);
$usernames[$k] = $database->quote($user->get('id'));
}
$where[] = "t.`owner` IN (" . implode(", ", $usernames) . ")";
}
if ($severity = $params->get('support_ticketpending_severity')) {
if ($severity != 'all') {
$severities = explode(',', $severity);
$severities = array_map('trim', $severities);
foreach ($severities as $k => $severity) {
$severities[$k] = $database->quote($severity);
}
$where[] = "t.`severity` IN (" . implode(", ", $severities) . ")";
}
}
if ($owned = intval($params->get('support_ticketpending_owned', 0))) {
if ($owned == 1) {
$where[] = "(t.`owner` IS NULL OR `owner`='')";
} else {
if ($owned == 2) {
$where[] = "(t.`owner` IS NOT NULL AND `owner` !='')";
}
}
}
if ($submitters = $params->get('support_ticketpending_submitters')) {
$usernames = explode(',', $submitters);
$usernames = array_map('trim', $usernames);
foreach ($usernames as $k => $username) {
$usernames[$k] = $database->quote($username);
}
$where[] = "t.`login` IN (" . implode(", ", $usernames) . ")";
}
if ($tags = $params->get('support_ticketpending_excludeTags', '')) {
$tags = explode(',', $tags);
$tags = array_map('trim', $tags);
foreach ($tags as $k => $tag) {
$tags[$k] = $database->quote($tag);
}
$where[] = "t.`id` NOT IN (\n\t\t\t\t\t\t\tSELECT jto.`objectid` FROM `#__tags_object` AS jto\n\t\t\t\t\t\t\tJOIN `#__tags` AS jt ON jto.`tagid`=jt.`id`\n\t\t\t\t\t\t\tWHERE jto.`tbl`='support'\n\t\t\t\t\t\t\tAND (\n\t\t\t\t\t\t\t\tjt.`tag` IN (" . implode(", ", $tags) . ") OR jt.`raw_tag` IN (" . implode(", ", $tags) . ")\n\t\t\t\t\t\t\t)\n\t\t\t\t\t\t)";
}
if ($tags = $params->get('support_ticketpending_includeTags', '')) {
$tags = explode(',', $tags);
$tags = array_map('trim', $tags);
foreach ($tags as $k => $tag) {
$tags[$k] = $database->quote($tag);
}
$where[] = "t.`id` IN (\n\t\t\t\t\t\t\tSELECT jto.`objectid` FROM `#__tags_object` AS jto\n\t\t\t\t\t\t\tJOIN `#__tags` AS jt ON jto.`tagid`=jt.`id`\n\t\t\t\t\t\t\tWHERE jto.`tbl`='support'\n\t\t\t\t\t\t\tAND (\n\t\t\t\t\t\t\t\tjt.`tag` IN (" . implode(", ", $tags) . ") OR jt.`raw_tag` IN (" . implode(", ", $tags) . ")\n\t\t\t\t\t\t\t)\n\t\t\t\t\t\t)";
}
if ($created = $params->get('support_ticketpending_activity', '-2week')) {
$op = '';
switch ($created) {
// Created before (older than)
case '-day':
$op = '<=';
$timestamp = Date::modify('-1 day');
break;
case '-week':
$op = '<=';
$timestamp = Date::modify('-1 week');
break;
case '-2week':
$op = '<=';
$timestamp = Date::modify('-2 week');
break;
case '-3week':
$op = '<=';
$timestamp = Date::modify('-3 week');
break;
case '-month':
$op = '<=';
$timestamp = Date::modify('-1 month');
break;
case '-6month':
$op = '<=';
$timestamp = Date::modify('-6 month');
break;
case '-year':
$op = '<=';
$timestamp = Date::modify('-1 year');
break;
case '--':
$op = '';
break;
}
if ($op) {
$where[] = "(SELECT MAX(c.`created`) FROM `#__support_comments` AS c WHERE c.`ticket`=t.`id`) " . $op . $database->quote($timestamp->toSql());
}
}
} else {
$timestamp = Date::modify('-2 week');
$where[] = "t.`created` <= " . $database->quote($timestamp->toSql());
}
if (count($where) > 0) {
$slc .= " WHERE " . implode(" AND ", $where);
$upd .= " WHERE " . implode(" AND ", $where);
}
$message_id = $params->get('support_ticketpending_message');
// Get a list of tickets before we update them
$tickets = array();
if ($message_id) {
$database->setQuery($slc);
$tickets = $database->loadObjectList();
}
// Update the tickets
$database->setQuery($upd);
if (!$database->query()) {
Log::error('CRON query failed: ' . $database->getErrorMsg());
} else {
if ($message_id && !empty($tickets)) {
Lang::load('com_support') || Lang::load('com_support', PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'site');
include_once PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'tables' . DS . 'message.php';
include_once PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'models' . DS . 'ticket.php';
$message = new \Components\Support\Tables\Message($database);
$message->load($message_id);
// Make sure we have a message to send
if ($message->message) {
$from = array('name' => Config::get('sitename') . ' ' . Lang::txt('COM_SUPPORT'), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')));
// Set mail additional args (mail return path - used for bounces)
if ($host = Request::getVar('HTTP_HOST', '', 'server')) {
$args = '-f hubmail-bounces@' . $host;
}
$subject = Lang::txt('COM_SUPPORT') . ': ' . Lang::txt('COM_SUPPORT_TICKETS');
$mailed = array();
$message->message = str_replace('{sitename}', Config::get('sitename'), $message->message);
$message->message = str_replace('{siteemail}', Config::get('mailfrom'), $message->message);
$comment = new \Components\Support\Models\Comment();
$comment->set('created', Date::toSql());
$comment->set('created_by', 0);
$comment->set('access', 0);
$comment->set('comment', $message->message);
foreach ($tickets as $submitter) {
$name = null;
$email = null;
if ($submitter->login) {
// Get the user's account
$user = User::getInstance($submitter->login);
if (is_object($user) && $user->get('id')) {
$name = $user->get('name');
$email = $user->get('email');
}
}
$email = $email ?: $submitter->email;
$name = $name ?: $submitter->name;
$name = $name ?: $email;
if (!$email) {
continue;
}
// Try to ensure no duplicates
if (in_array($email, $mailed)) {
continue;
}
$old = new \Components\Support\Models\Ticket($submitter->id);
$old->set('open', 1);
$row = clone $old;
$row->set('open', 0);
$comment->set('comment', str_replace('#XXX', '#' . $row->get('id'), $comment->get('comment')));
$comment->set('comment', str_replace('{ticket#}', $row->get('id'), $comment->get('comment')));
// Compare fields to find out what has changed for this ticket and build a changelog
$comment->changelog()->diff($old, $row);
$comment->set('ticket', $row->get('id'));
$eview = new \Hubzero\Mail\View(array('base_path' => PATH_CORE . DS . 'components' . DS . 'com_support' . DS . 'site', 'name' => 'emails', 'layout' => 'comment_plain'));
$eview->option = 'com_support';
$eview->controller = 'tickets';
$eview->delimiter = '~!~!~!~!~!~!~!~!~!~!';
$eview->boundary = $from['multipart'];
$eview->comment = $comment;
$eview->config = $sconfig;
$eview->ticket = $row;
$plain = $eview->loadTemplate(false);
$plain = str_replace("\n", "\r\n", $plain);
// HTML
$eview->setLayout('comment_html');
$html = $eview->loadTemplate();
$html = str_replace("\n", "\r\n", $html);
// Build message
$message = new \Hubzero\Mail\Message();
$message->setSubject($subject)->addFrom($from['email'], $from['name'])->addTo($email, $name)->addHeader('X-Component', 'com_support')->addHeader('X-Component-Object', 'support_ticket_comment');
$message->addPart($plain, 'text/plain');
$message->addPart($html, 'text/html');
// Send mail
if (!$message->send()) {
echo 'CRON email failed: ' . Lang::txt('Failed to mail %s', $email);
//$this->setError(Lang::txt('Failed to mail %s', $fullEmailAddress));
Log::error('CRON email failed: ' . Lang::txt('Failed to mail %s', $email));
}
$mailed[] = $email;
}
}
}
}
return true;
}
/**
* Delete a ticket
*
* @apiMethod DELETE
* @apiUri /support/{ticket}
* @apiParameter {
* "name": "ticket",
* "description": "Ticket identifier",
* "type": "integer",
* "required": true,
* "default": 0
* }
* @return void
*/
public function deleteTask()
{
$this->requiresAuthentication();
if (!$this->acl->check('delete', 'tickets')) {
throw new Exception(Lang::txt('Not authorized'), 403);
}
// Initiate class and bind data to database fields
$ticket_id = Request::getInt('ticket', 0);
// Initiate class and bind data to database fields
$row = new \Components\Support\Models\Ticket($ticket_id);
if (!$row->exists()) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
}
if (!$row->delete()) {
throw new Exception($row->getError(), 500);
}
$this->send(null, 204);
}
$ids = array();
if ($this->rows) {
foreach ($this->rows as $row) {
$ids[] = $row->id;
}
// Pull out the last activity date for all the IDs
$lastactivities = array();
if (count($ids)) {
$lastactivities = $sc->newestCommentsForTickets(true, $ids);
$alltags = $st->checkTags($ids);
}
$cls = 'even';
for ($i = 0, $n = count($this->rows); $i < $n; $i++) {
$row =& $this->rows[$i];
if (!$row instanceof \Components\Support\Models\Ticket) {
$row = new \Components\Support\Models\Ticket($row);
}
// Was there any activity on this item?
$lastcomment = '0000-00-00 00:00:00';
if (isset($lastactivities[$row->get('id')])) {
$lastcomment = $lastactivities[$row->get('id')]['lastactivity'];
}
$tags = '';
if (isset($alltags[$row->get('id')])) {
$tags = $row->tags('linkedlist');
}
?>
<tr class="<?php
echo $cls == 'odd' ? 'even' : 'odd';
?>
">
/**
* Creates a support ticket for a tool
*
* @param integer $toolid Tool ID
* @param array $tool Array of tool info
* @return mixed False if errors, integer on success
*/
private function _createTicket($toolid, $tool)
{
$row = new \Components\Support\Models\Ticket();
$row->set('open', 1);
$row->set('status', 0);
$row->set('created', Date::toSql());
$row->set('login', User::get('username'));
$row->set('severity', 'normal');
$row->set('summary', Lang::txt('COM_TOOLS_NEW_TOOL_SUBMISSION') . ': ' . $tool['toolname']);
$row->set('report', $tool['toolname']);
$row->set('section', 2);
$row->set('type', 3);
// Attach tool group to a ticket for access
$row->set('group', $this->config->get('group_prefix', 'app-') . $tool['toolname']);
$row->set('email', User::get('email'));
$row->set('name', User::get('name'));
if (!$row->store()) {
$this->setError($row->getError());
return false;
} else {
if ($row->exists()) {
// save tag
$row->tag('tool:' . $tool['toolname'], User::get('id'));
// store ticket id
$obj = new \Components\Tools\Tables\Tool($this->database);
$obj->saveTicketId($toolid, $row->get('id'));
// make a record
$this->_updateTicket($toolid, '', '', Lang::txt('COM_TOOLS_NOTICE_TOOL_REGISTERED'), 0, 1, 4, $tool);
}
}
return $row->get('id');
}
$ids[] = $row->id;
}
}
// Pull out the last activity date for all the IDs
$lastactivities = array();
if (count($ids)) {
$lastactivities = $sc->newestCommentsForTickets(true, $ids);
$alltags = $st->checkTags($ids);
}
$tid = Request::getInt('ticket', 0);
$tsformat = $database->getDateFormat();
if (count($this->rows) > 0) {
for ($i = 0, $n = count($this->rows); $i < $n; $i++) {
$row =& $this->rows[$i];
if (!$row instanceof \Components\Support\Models\Ticket) {
$row = new \Components\Support\Models\Ticket($row);
}
if ($tid && $row->get('id') != $tid) {
continue;
}
//$comments = 0;
$lastcomment = '0000-00-00 00:00:00';
if (isset($lastactivities[$row->get('id')])) {
$lastcomment = $lastactivities[$row->get('id')]['lastactivity'];
}
// Was there any activity on this item?
/*if ($lastcomment && $lastcomment != '0000-00-00 00:00:00')
{
$comments = 1;
}*/
$tags = '';
/**
* Delete a ticket comment
*
* @apiMethod DELETE
* @apiUri /support/{ticket}/comments/{comment}
* @apiParameter {
* "name": "ticket",
* "description": "Ticket identifier",
* "type": "integer",
* "required": true,
* "default": 0
* }
* @apiParameter {
* "name": "comment",
* "description": "Comment identifier",
* "type": "integer",
* "required": true,
* "default": 0
* }
* @return void
*/
public function deleteTask()
{
$this->requiresAuthentication();
if (!$this->acl->check('delete', 'comments')) {
throw new Exception(Lang::txt('Not authorized'), 403);
}
$ticket_id = Request::getInt('ticket', 0);
$comment_id = Request::getInt('comment', 0);
$ticket = new \Components\Support\Models\Ticket($ticket_id);
if (!$ticket->exists()) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
}
$comment = new \Components\Support\Models\Comment($comment_id);
if (!$comment->exists()) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_MISSING_RECORD'), 404);
}
if ($comment->isPrivate() && !$this->acl->check('delete', 'private_comments')) {
throw new Exception(Lang::txt('COM_SUPPORT_ERROR_UNAUTHORIZED'), 403);
}
if (!$comment->delete()) {
throw new Exception($comment->getError(), 500);
}
$this->send(null, 204);
}
</select>
</div>
</div>
<div class="col span6">
<div class="input-wrap">
<label for="field-status"><?php
echo Lang::txt('COM_SUPPORT_TICKET_COMMENT_STATUS');
?>
</label>
<select name="fields[status]" id="field-status">
<option value=""><?php
echo Lang::txt('Select...');
?>
</option>
<?php
$row = new \Components\Support\Models\Ticket();
?>
<optgroup label="<?php
echo Lang::txt('COM_SUPPORT_TICKET_COMMENT_OPT_OPEN');
?>
">
<?php
foreach ($row->statuses('open') as $status) {
?>
<option value="<?php
echo $status->get('id');
?>
"><?php
echo $this->escape($status->get('title'));
?>
</option>
