function reload()
{
$input = Input::instance();
if (is_array($input->post('submit'))) {
$this->exitQtipAjaxForm();
exit;
}
$ccm = new CallCenterManager();
$this->template->content = new View('callcenter_core/commandresponse');
try {
$this->view->commandresponse = $ccm->reload();
} catch (ESLException $e) {
$this->view->commandresponse = '<div class="error">An Error has occured: ' . $e->getMessage() . '</div>';
}
}
public static function updateRealtime()
{
if (self::$settings == null) {
self::$settings = Doctrine_Query::create()->from('callcenter_settings')->limit(1)->execute();
}
if (self::$settings->cc_update_mode = 'realtime') {
return true;
}
return false;
}
public static function delete($ccData)
{
$xml = Telephony::getDriver()->xml;
$locationRec = Doctrine::getTable('Location')->find($ccData->cca_locationid);
$root = '//document/section[@name="configuration"]/configuration[@name="callcenter.conf"][@description="CallCenter"]/agents/agent[@bluebox="' . $ccData->cca_id . '"]';
$xml->setXmlRoot($root);
$xml->deleteNode();
if (CallCenterManager::updateRealtime() == 'realtime') {
$agentname = $ccData->cca_loginid . '@' . $ccData->agentLocation->domain;
self::removeRunning($agentname);
}
}
public static function delete($ccData)
{
$xml = Telephony::getDriver()->xml;
$agentRec = Doctrine::getTable('callcenter_agent')->find($ccData->cct_cca_id);
$queueRec = Doctrine::getTable('callcenter_queue')->find($ccData->cct_ccq_id);
$locationRec = Doctrine::getTable('Location')->find($agentRec->cca_location_id);
$root = '//document/section[@name="configuration"]/configuration[@name="callcenter.conf"][@description="CallCenter"]/tiers/tier[@agent="' . $agentRec->cca_loginid . '\\@' . $locationRec->domain . '"][@queue="' . $queueRec->ccq_name . '\\@' . $locationRec->domain . '"]';
$xml->setXmlRoot($root);
$xml->deleteNode();
if (CallCenterManager::updateRealtime()) {
self::removeRunning($ccData);
}
}
public function finalizeInstall($identifier)
{
CallCenterManager::installFeatures();
message::set('Default Features Installed', 'alert');
}
function installFeatures()
{
CallCenterManager::installFeatures();
message::set('Default Features Installed', 'alert');
url::redirect(Router_Core::$controller);
}
public function changeagentstatus($agentid = 0)
{
$input = Input::instance();
if (is_array($input->post('submit'))) {
if ($input->post('agentid') == '' || current($input->post('submit')) == 'cancel') {
$this->exitQtipAjaxForm();
exit;
}
$this->template->content = new View('callcenter_supervisor/commandresponse');
try {
$callcenter_manager_obj = new CallCenterManager();
$commandresponse = $callcenter_manager_obj->setAgentStatus($input->post('agentid'), $input->post('status'));
if (trim($commandresponse) == '+OK') {
$this->view->commandresponse = 'The status was sucessfully changed.<script language="javascript">getAgentStatus();</script>';
} else {
$this->view->commandresponse = 'An Error Has Occurred: <br>' . $commandrepsonse;
}
} catch (Exception $e) {
$this->view->commandresponse = 'An error has occured: ' . $e->getMessage() . '<br>';
if (strpos($e->getMessage(), 'Not connected')) {
$this->view->commandresponse = 'This indicates that Freeswitch is not running, mod_event_socket is not configured, or the system is unable to log in.';
}
}
} else {
$agentObj = Doctrine::getTable('callcenter_agent')->find($agentid);
$this->template->content = new View('callcenter_supervisor/changestatus');
$this->view->agentid = $agentid;
$this->view->agentlogindomain = $agentObj->cca_loginid . '@' . $agentObj->agentLocation->domain;
$this->view->agentdisplayname = $agentObj->cca_displayname;
}
}
public static function delete($ccData)
{
$xml = Telephony::getDriver()->xml;
$locationRec = Doctrine::getTable('Location')->find($ccData->ccq_locationid);
$root = '//document/section[@name="configuration"]/configuration[@name="callcenter.conf"][@description="CallCenter"]/queues/queue[@name="' . $ccData->ccq_name . '\\@' . $locationRec->domain . '"]';
$xml->setXmlRoot($root);
$xml->deleteNode();
if (CallCenterManager::updateRealtime()) {
$queuename = $ccData->ccq_name . '@' . $ccData->queueLocation->domain;
self::removeRunning($queuename);
}
}
