/**
* Registration page shortcode.
*/
function wpas_sc_client_account()
{
global $wpas_tickets, $current_user, $post;
/**
* For some reason when the user ID is set to 0
* the query returns posts whose author has ID 1.
* In order to avoid that (for non logged users)
* we set the user ID to -1 if it is 0.
*
* @var integer
*/
$author = 0 !== $current_user->ID ? $current_user->ID : -1;
$args = apply_filters('wpas_tickets_shortcode_query_args', array('author' => $author, 'post_type' => 'ticket', 'post_status' => 'any', 'order' => 'DESC', 'orderby' => 'date', 'posts_per_page' => -1, 'no_found_rows' => false, 'cache_results' => false, 'update_post_term_cache' => false, 'update_post_meta_cache' => false));
$wpas_tickets = new WP_Query($args);
/* Get the ticket content */
ob_start();
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/**
* wpas_before_tickets_list hook
*/
do_action('wpas_before_tickets_list');
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
wpas_get_notification_markup('info', __('You are being redirected...', 'awesome-support'));
exit;
}
wpas_get_template('registration');
} else {
/**
* Get the custom template.
*/
wpas_get_template('list');
}
/**
* wpas_after_tickets_list hook
*/
do_action('wpas_after_tickets_list');
/**
* Finally get the buffer content and return.
*
* @var string
*/
$content = ob_get_clean();
return $content;
}
/**
* Display the reply form.
*
* @since 3.0.0
* @param array $args Additional arguments
* @return void
*/
function wpas_get_reply_form($args = array())
{
global $wp_query;
$post_id = $wp_query->post->ID;
$status = wpas_get_ticket_status($post_id);
$defaults = array('form_id' => 'wpas-new-reply', 'form_class' => 'wpas-form', 'container' => 'div', 'container_id' => 'wpas-reply-box', 'container_class' => 'wpas-form-group wpas-wysiwyg-textarea', 'textarea_before' => '', 'textarea_after' => '', 'textarea_class' => 'wpas-form-control wpas-wysiwyg');
$args = wp_parse_args($args, $defaults);
/**
* Filter the form class.
*
* This can be useful for addons doing something on the reply form,
* like adding an upload feature for instance.
*
* @since 3.0.0
* @var string
*/
$form_class = apply_filters('wpas_frontend_reply_form_class', $args['form_class']);
/**
* wpas_ticket_details_reply_form_before hook
*
* @since 3.0.0
*/
do_action('wpas_ticket_details_reply_form_before');
if ('closed' === $status) {
echo wpas_get_notification_markup('info', sprintf(__('The ticket has been closed. If you feel that your issue has not been solved yet or something new came up in relation to this ticket, <a href="%s">you can re-open it by clicking this link</a>.', 'awesome-support'), wpas_get_reopen_url()));
/**
* Check if the ticket is currently open and if the current user
* is allowed to post a reply.
*/
} elseif ('open' === $status && true === wpas_can_reply_ticket()) {
?>
<form id="<?php
echo $args['form_id'];
?>
" class="<?php
echo $form_class;
?>
" method="post" action="<?php
echo get_permalink($post_id);
?>
" enctype="multipart/form-data">
<?php
/**
* wpas_ticket_details_reply_textarea_before hook
*
* @since 3.0.0
*/
do_action('wpas_ticket_details_reply_textarea_before');
?>
<<?php
echo $args['container'];
?>
id="<?php
echo $args['container_id'];
?>
" class="<?php
echo $args['container_class'];
?>
">
<?php
echo $args['textarea_before'];
/**
* Load the visual editor if enabled
*/
if (true === boolval(wpas_get_option('frontend_wysiwyg_editor'))) {
$editor_defaults = apply_filters('wpas_ticket_editor_args', array('media_buttons' => false, 'textarea_name' => 'wpas_user_reply', 'textarea_rows' => 10, 'tabindex' => 2, 'editor_class' => $args['textarea_class'], 'quicktags' => false, 'tinymce' => array('toolbar1' => 'bold,italic,underline,strikethrough,hr,|,bullist,numlist,|,link,unlink', 'toolbar2' => '')));
wp_editor('', 'wpas-reply-wysiwyg', apply_filters('wpas_reply_wysiwyg_args', $editor_defaults));
} else {
/**
* Define if the reply can be submitted empty or not.
*
* @since 3.0.0
* @var boolean
*/
$can_submit_empty = apply_filters('wpas_can_reply_be_empty', false);
?>
<textarea class="form-control" rows="10" name="wpas_user_reply" rows="6" id="wpas-reply-textarea" placeholder="<?php
_e('Type your reply here.', 'awesome-support');
?>
" <?php
if (false === $can_submit_empty) {
?>
required="required"<?php
}
?>
></textarea>
<?php
}
echo $args['textarea_after'];
?>
</<?php
echo $args['container'];
?>
>
<?php
/**
* wpas_ticket_details_reply_textarea_after hook
*
* @since 3.0.0
*/
do_action('wpas_ticket_details_reply_textarea_after');
if (current_user_can('close_ticket')) {
?>
<div class="checkbox">
<label for="close_ticket" data-toggle="tooltip" data-placement="right" title="" data-original-title="<?php
_e('No reply is required to close', 'awesome-support');
?>
">
<input type="checkbox" name="wpas_close_ticket" id="close_ticket" value="true"> <?php
_e('Close this ticket', 'awesome-support');
?>
</label>
</div>
<?php
}
/**
* wpas_ticket_details_reply_close_checkbox_after hook
*
* @since 3.0.0
*/
do_action('wpas_ticket_details_reply_close_checkbox_after');
?>
<input type="hidden" name="ticket_id" value="<?php
echo $post_id;
?>
" />
<?php
wp_nonce_field('send_reply', 'client_reply', false, true);
wpas_make_button(__('Reply', 'awesome-support'), array('name' => 'wpas-submit', 'onsubmit' => __('Please Wait...', 'awesome-support')));
/**
* wpas_ticket_details_reply_close_checkbox_after hook
*
* @since 3.0.0
*/
do_action('wpas_ticket_details_reply_form_before_close');
?>
</form>
<?php
/**
* This case is an agent viewing the ticket from the front-end. All actions are tracked in the back-end only, that's why we prevent agents from replying through the front-end.
*/
} elseif ('open' === $status && false === wpas_can_reply_ticket()) {
echo wpas_get_notification_markup('info', sprintf(__('To reply to this ticket, please <a href="%s">go to your admin panel</a>.', 'awesome-support'), add_query_arg(array('post' => $post_id, 'action' => 'edit'), admin_url('post.php'))));
} else {
echo wpas_get_notification_markup('info', __('You are not allowed to reply to this ticket.', 'awesome-support'));
}
/**
* wpas_ticket_details_reply_form_after hook
*
* @since 3.0.0
*/
do_action('wpas_ticket_details_reply_form_after');
}
/**
* Submission for shortcode.
*/
function wpas_sc_submit_form()
{
global $post;
/* Start the buffer */
ob_start();
/* Open main container */
?>
<div class="wpas"><?php
/**
* wpas_before_ticket_submit hook
*/
do_action('wpas_before_ticket_submit');
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
echo wpas_get_notification_markup('info', __('You are being redirected...', 'wpas'));
exit;
}
wpas_get_template('registration');
/**
* If user is logged in we display the ticket submission form
*/
} else {
/**
* wpas_before_ticket_submission_form hook
*/
do_action('wpas_before_ticket_submission_form_before_wrapper');
/* Namespace our content */
echo '<div class="wpas">';
/**
* wpas_before_all_templates hook.
*
* This hook is called at the top of every template
* used for the plugin front-end. This allows for adding actions
* (like notifications for instance) on all plugin related pages.
*/
do_action('wpas_before_all_templates');
/**
* wpas_before_ticket_submission_form hook
*/
do_action('wpas_before_ticket_submission_form');
/**
* Check if the current user is logged in
*/
if (false === is_user_logged_in()) {
echo wpas_get_notification_markup('failure', sprintf(__('You need to <a href="%s">log-in</a> to submit a ticket.', 'wpas'), esc_url('')));
} else {
/**
* Make sure the current user can submit a ticket.
*/
if (false === wpas_can_submit_ticket()) {
echo wpas_get_notification_markup('failure', __('You are not allowed to submit a ticket.', 'wpas'));
} else {
/**
* We check if the user is authorized to submit a ticket.
* User must be logged-in and can't have the capability. If the
* user isn't authorized to submit, we return the error message hereafter.
*
* Basically, admins and agents aren't allowed to submit a ticket as they
* need to do it in the back-end.
*
* If you want to allow admins and agents to submit tickets through the
* front-end, please use the filter wpas_agent_submit_front_end and set the value to (bool) true.
*/
if (is_user_logged_in() && current_user_can('edit_ticket') && false === apply_filters('wpas_agent_submit_front_end', false)) {
/**
* Keep in mind that if you allow agents to open ticket through the front-end, actions
* will not be tracked.
*/
echo wpas_get_notification_markup('info', sprintf(__('Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or <a href="%s">click here to open a new ticket</a>.', 'wpas'), add_query_arg(array('post_type' => 'ticket'), admin_url('post-new.php'))));
/**
* If the user is authorized to post a ticket, we display the submit form
*/
} else {
global $post;
/**
* wpas_submission_form_before hook
*
* @since 3.0.0
*/
do_action('wpas_submission_form_before');
wpas_get_template('submission');
/**
* wpas_submission_form_after hook
*
* @since 3.0.0
*/
do_action('wpas_submission_form_after');
}
}
}
/**
* wpas_after_ticket_submission_form hook
*/
do_action('wpas_after_ticket_submission_form');
echo '</div>';
}
/**
* wpas_after_ticket_submit hook
*/
do_action('wpas_after_ticket_submit');
?>
</div>
<?php
/* Get buffer content */
$sc = ob_get_contents();
/* Clean the buffer */
ob_end_clean();
/* Return shortcode's content */
return $sc;
}
<tbody>
<?php
while ($wpas_tickets->have_posts()) {
$wpas_tickets->the_post();
echo '<tr>';
foreach ($columns as $column_id => $column) {
echo '<td';
/* If current column is the date we add the date attribute for sorting purpose */
if ('date' === $column_id) {
echo ' data-order="' . strtotime(get_the_time()) . '"';
}
/* We don't forget to close the <td> tag */
echo '>';
/* Display the content for this column */
wpas_get_tickets_list_column_content($column_id, $column);
echo '</td>';
}
echo '</tr>';
}
wp_reset_query();
?>
</tbody>
</table>
<?php
wpas_make_button(__('Open a ticket', 'awesome-support'), array('type' => 'link', 'link' => wpas_get_submission_page_url(), 'class' => 'wpas-btn wpas-btn-default'));
?>
</div>
<?php
} else {
echo wpas_get_notification_markup('info', sprintf(__('You haven\'t submitted a ticket yet. <a href="%s">Click here to submit your first ticket</a>.', 'awesome-support'), wpas_get_submission_page_url()));
}
/**
* Registration page shortcode.
*/
function wpas_sc_client_account()
{
global $wpas_tickets, $current_user, $post;
/**
* For some reason when the user ID is set to 0
* the query returns posts whose author has ID 1.
* In order to avoid that (for non logged users)
* we set the user ID to -1 if it is 0.
*
* @var integer
*/
$author = 0 !== $current_user->ID ? $current_user->ID : -1;
// Custom Code By spgandhi@live.com
if (isset($_GET['view'])) {
$view = $_GET['view'];
} else {
$view = 'mine';
}
// End - Custom Code by spgandhi@live.com
$args = array('post_type' => 'ticket', 'post_status' => 'any', 'order' => 'DESC', 'orderby' => 'date', 'posts_per_page' => -1, 'no_found_rows' => false, 'cache_results' => false, 'update_post_term_cache' => false, 'update_post_meta_cache' => false);
// Custom Code by spgandhi@live.com
if ($view == 'mine') {
$args['author'] = $author;
} else {
if ($view == 'hmc') {
if (current_user_can('supervisor_view')) {
echo '<h3>You will see all complains here.</h3>';
} else {
if (current_user_can('hmc_view')) {
$current_user_id = wp_get_current_user()->ID;
$wing = get_user_meta($current_user_id, 'pie_dropdown_4', true);
$room = get_user_meta($current_user_id, 'pie_number_5', true);
$room_start = substr($room, 0, 1);
$args['meta_query'] = array('relation' => 'AND', array('key' => '_wpas_wing', 'value' => $wing), array('key' => '_wpas_room_no', 'value' => array($room_start * 100, $room_start * 100 + 20), 'type' => 'numeric', 'compare' => 'BETWEEN'));
echo '<h3>You will see all the complains of your floor here.</h3>';
$args['meta_key'] = '_wpas_wing';
$args['meta_value'] = $wing;
} else {
$args['author'] = $author;
}
}
} else {
$args['author'] = $author;
}
}
// End - Custom code by spgandhi@live.com
$wpas_tickets = new WP_Query($args);
/* Get the ticket content */
ob_start();
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/**
* wpas_before_tickets_list hook
*/
do_action('wpas_before_tickets_list');
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
wpas_get_notification_markup('info', __('You are being redirected...', 'awesome-support'));
exit;
}
wpas_get_template('registration');
} else {
/**
* Get the custom template.
*/
wpas_get_template('list');
}
/**
* wpas_after_tickets_list hook
*/
do_action('wpas_after_tickets_list');
/**
* Finally get the buffer content and return.
*
* @var string
*/
$content = ob_get_clean();
return $content;
}
do_action('wpas_before_login_form');
?>
<form class="wpas-form" id="wpas_form_login" method="post" role="form" action="<?php
echo wpas_get_login_url();
?>
">
<h3><?php
_e('Log in', 'awesome-support');
?>
</h3>
<?php
/* Registrations are not allowed. */
if ('disallow' === $registration) {
echo wpas_get_notification_markup('failure', __('Registrations are currently not allowed.', 'awesome-support'));
}
$username = new WPAS_Custom_Field('log', array('name' => 'log', 'args' => array('required' => true, 'field_type' => 'text', 'label' => __('E-mail or username', 'awesome-support'), 'placeholder' => __('E-mail or username', 'awesome-support'), 'sanitize' => 'sanitize_text_field')));
echo $username->get_output();
$password = new WPAS_Custom_Field('pwd', array('name' => 'pwd', 'args' => array('required' => true, 'field_type' => 'password', 'label' => __('Password', 'awesome-support'), 'placeholder' => __('Password', 'awesome-support'), 'sanitize' => 'sanitize_text_field')));
echo $password->get_output();
/**
* wpas_after_login_fields hook
*/
do_action('wpas_after_login_fields');
$rememberme = new WPAS_Custom_Field('rememberme', array('name' => 'rememberme', 'args' => array('required' => true, 'field_type' => 'checkbox', 'sanitize' => 'sanitize_text_field', 'options' => array('1' => __('Remember Me', 'awesome-support')))));
echo $rememberme->get_output();
wpas_do_field('login', $redirect_to);
wpas_make_button(__('Log in'), array('onsubmit' => __('Logging In...', 'awesome-support')));
printf('<a href="%1$s" class="wpas-forgot-password-link">%2$s</a>', wp_lostpassword_url(wpas_get_tickets_list_page_url()), esc_html__('Forgot password?', 'awesome-support'));
?>
/**
* Get all notifications in a human readable format
*
* @since 3.2
*
* @param string $group Group of notifications to lookup
* @param string $type Type of markup to use
*
* @return string
*/
function wpas_get_display_notifications($group = 'notifications', $type = 'success')
{
$notifications = wpas_get_notifications($group);
$text = '';
if (!is_array($notifications)) {
$text = $notifications;
} else {
if (count($notifications) >= 2) {
$messages = array();
foreach ($notifications as $id => $message) {
array_push($messages, wpas_readable_notification_message($message));
}
$text = implode('<br>', $messages);
} else {
foreach ($notifications as $id => $message) {
$text = wpas_readable_notification_message($message);
}
}
}
return wpas_get_notification_markup($type, $text);
}
do_action('wpas_before_login_form');
?>
<form class="wpas-form" id="wpas_form_login" method="post" role="form" action="<?php
echo wpas_get_login_url();
?>
">
<h3><?php
_e('Log in', 'wpas');
?>
</h3>
<?php
/* Registrations are not allowed. */
if ('disallow' === $registration) {
echo wpas_get_notification_markup('failure', __('Registrations are currently not allowed.', 'wpas'));
}
$username = new WPAS_Custom_Field('log', array('name' => 'log', 'args' => array('required' => true, 'field_type' => 'text', 'label' => __('E-mail or username', 'wpas'), 'placeholder' => __('E-mail or username', 'wpas'), 'sanitize' => 'sanitize_text_field')));
echo $username->get_output();
$password = new WPAS_Custom_Field('pwd', array('name' => 'pwd', 'args' => array('required' => true, 'field_type' => 'password', 'label' => __('Password', 'wpas'), 'placeholder' => __('Password', 'wpas'), 'sanitize' => 'sanitize_text_field')));
echo $password->get_output();
/**
* wpas_after_login_fields hook
*/
do_action('wpas_after_login_fields');
$rememberme = new WPAS_Custom_Field('rememberme', array('name' => 'rememberme', 'args' => array('required' => true, 'field_type' => 'checkbox', 'sanitize' => 'sanitize_text_field', 'options' => array('1' => __('Remember Me', 'wpas')))));
echo $rememberme->get_output();
?>
<input type="hidden" name="redirect_to" value="<?php
echo $redirect_to;
