function api_ovo_manager($return_type, $params)
{
$values[0] = $params[0];
//title
$values[1] = $params[1];
//id group
$values[2] = $params[2];
//priority
$values[3] = $params[3];
//description
$values[4] = $params[4];
//id inventory
$values[5] = $params[5];
//id incident type
$values[6] = '';
//email
$values[7] = '';
//owner
$values[8] = 0;
//id parent
$values[9] = 1;
//status
$values[10] = $params[6];
//info extra
$prioridad = $params[2];
$descripcion = $params[3];
$extra_data = $params[6];
$msg_group = $params[7];
//~ $sql = "SELECT * FROM tincidencia WHERE extra_data = '".$extra_data."' AND estado <> 7";
$sql = "SELECT * FROM tincidencia WHERE extra_data = '" . $extra_data . "'";
$incidents = get_db_all_rows_sql($sql);
if ($incidents == false) {
if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) {
//minor, major o critical
$values[1] = 11;
//grupo M112 GM24. Hay que ponerlo a mano
$new_id = api_create_incident('int', 'ovo', $values);
$values_update[0] = $new_id;
$values_update[1] = $params[0];
//title
$values_update[2] = $params[3];
//description
$values_update[3] = "";
//epilog
$values_update[4] = 11;
//group
$values_update[5] = $params[2];
//prority
$values_update[7] = 3;
//estado asignado
$values_update[8] = "";
//owner
$values_update[9] = 0;
//id parent
$values_update[10] = $params[5];
//id incident type
$values_update[11] = $params[6];
//info extra
api_update_incident($return_type, 'ovo', $values_update);
}
} else {
foreach ($incidents as $incident) {
switch ($incident['estado']) {
case 7:
//cerrada
if ($incident['resolution'] == 1 || $incident['resolution'] == 2) {
//resolución arreglado o no válido
if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) {
//minor, major o critical
$values[1] = 11;
//grupo M112 GM24. Hay que ponerlo a mano
$new_id = api_create_incident('int', 'ovo', $values);
$values_update[0] = $new_id;
$values_update[1] = $params[0];
//title
$values_update[2] = $params[3];
//description
$values_update[3] = "";
//epilog
$values_update[4] = 11;
//group
$values_update[5] = $params[2];
$values_update[7] = 3;
//estado asignado
$values_update[8] = "";
//owner
$values_update[9] = 0;
//id parent
$values_update[10] = $params[5];
//id incident type
$values_update[11] = $params[6];
//info extra
api_update_incident($return_type, 'ovo', $values_update);
}
} else {
if ($incident['resolution'] == 9) {
if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) {
//minor, major o critical
//update ticket
$values_update[0] = $incident['id_incidencia'];
$values_update[1] = $incident['titulo'];
//title
$values_update[2] = $incident['descripcion'];
//description
$values_update[3] = $incident['epilog'];
//epilog
$values_update[4] = $incident['id_grupo'];
//id grupo
if ($prioridad > $incident['prioridad']) {
$values_update[5] = $prioridad;
} else {
$values_update[5] = $incident['prioridad'];
}
$values_update[6] = 9;
//in process
$values_update[7] = 4;
//re opened
$values_update[8] = $incident['id_usuario'];
//owner
$values_update[9] = $incident['id_parent'];
//id parent
$values_update[10] = $incident['id_incident_type'];
//id incident type
$values_update[11] = $incident['extra_data'];
//info extra
api_update_incident($return_type, 'ovo', $values_update);
//add wu
$workunit[0] = $incident['id_incidencia'];
// id ticket
$workunit[1] = $descripcion;
// descripcion
$workunit[2] = 0;
// duracion
$workunit[3] = 0;
// coste
$workunit[4] = 1;
// publico
$workunit[5] = 2;
// perfil
api_create_incident_workunit($return_type, 'ovo', $workunit);
}
}
}
break;
default:
if ($prioridad == 2 || $prioridad == 3 || $prioridad == 4) {
//minor, major o critical
//update ticket
$values_update[0] = $incident['id_incidencia'];
$values_update[1] = $incident['titulo'];
//title
$values_update[2] = $incident['descripcion'];
//description
$values_update[3] = $incident['epilog'];
//epilog
$values_update[4] = $incident['id_grupo'];
//id grupo
if ($prioridad > $incident['prioridad']) {
$values_update[5] = $prioridad;
} else {
$values_update[5] = $incident['prioridad'];
}
$values_update[6] = $incident['resolution'];
//resolution
$values_update[7] = $incident['estado'];
//status
$values_update[8] = $incident['id_usuario'];
//owner
$values_update[9] = $incident['id_parent'];
//id parent
$values_update[10] = $incident['id_incident_type'];
//id incident type
$values_update[11] = $incident['extra_data'];
//info extra
api_update_incident($return_type, 'ovo', $values_update);
//add wu
$workunit[0] = $incident['id_incidencia'];
// id ticket
$workunit[1] = $descripcion;
// descripcion
$workunit[2] = 0;
// duracion
$workunit[3] = 0;
// coste
$workunit[4] = 1;
// publico
$workunit[5] = 2;
// perfil
api_create_incident_workunit($return_type, 'ovo', $workunit);
}
//~ if ($prioridad == 0) { //normal
if ($prioridad != 2 && $prioridad != 3 && $prioridad != 4) {
//normal
if ($msg_group == "AutoResolved") {
//update ticket
$values_update[0] = $incident['id_incidencia'];
$values_update[1] = $incident['titulo'];
//title
$values_update[2] = $incident['descripcion'];
//description
$values_update[3] = $incident['epilog'];
//epilog
$values_update[4] = $incident['id_grupo'];
//id grupo
$values_update[5] = $incident['prioridad'];
//priority
$values_update[6] = 9;
//in process
$values_update[7] = 7;
//closed
$values_update[8] = $incident['id_usuario'];
//owner
$values_update[9] = $incident['id_parent'];
//id parent
$values_update[10] = $incident['id_incident_type'];
//id incident type
$values_update[11] = $incident['extra_data'];
//info extra
api_update_incident($return_type, 'ovo', $values_update);
//add wu
$workunit[0] = $incident['id_incidencia'];
// id ticket
$workunit[1] = $descripcion;
// descripcion
$workunit[2] = 0;
// duracion
$workunit[3] = 0;
// coste
$workunit[4] = 1;
// publico
$workunit[5] = 2;
// perfil
api_create_incident_workunit($return_type, 'ovo', $workunit);
} else {
//add wu
$workunit[0] = $incident['id_incidencia'];
// id ticket
$workunit[1] = $descripcion;
// descripcion
$workunit[2] = 0;
// duracion
$workunit[3] = 0;
// coste
$workunit[4] = 1;
// publico
$workunit[5] = 2;
// perfil
api_create_incident_workunit($return_type, 'ovo', $workunit);
}
}
break;
}
}
}
echo $result;
return;
}
$params = explode($token, $params);
api_create_incident($return_type, $user, $params);
break;
case "update_incident":
$params = explode($token, $params);
echo api_update_incident($return_type, $user, $params);
break;
case "delete_incident":
echo api_delete_incident($return_type, $user, $params);
break;
case "get_incident_workunits":
echo api_get_incident_workunits($return_type, $user, $params);
break;
case "create_workunit":
$params = explode($token, $params);
api_create_incident_workunit($return_type, $user, $params);
break;
case "get_incident_files":
echo api_get_incident_files($return_type, $user, $params);
break;
case "download_file":
echo api_download_file($return_type, $user, $params);
break;
case "attach_file":
$params = explode($token, $params);
echo api_attach_file($return_type, $user, $params);
break;
case "delete_file":
echo api_delete_file($return_type, $user, $params);
break;
case "get_incident_tracking":
