Version: 1.0.3 from 1st June 2015
Developed by: Evolution Script S.A.C.
Help Desk Software HelpDeskZ
HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.
HelpDeskZ requires:
- PHP 5.x
- MySQL database
- GD Library (only for captcha verification)
- Mod_rewrite (only if you want to use permalinks)-
To upgrade your HelpDeskZ from previous versions, please read the file UPGRADING.txt
- Connect with FTP to the public folder of your server where the rest of your Web site is
- Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
Example: /public_html/support
Corresponding URL: http://www.site.com/support - Upload all HelpDeskZ files to your server.
- Open /install in your browser, for example (modify to your URL):
http://www.site.com/support/install - The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and Database settings.
- Before closing the install script DELETE the "install" directory from your server!
- Now it's time to setup your help desk! Open the staff panel in your browser, for example:
http://www.site.com/support/?v=staff
Use the login details that you entered in the installation process. - Go to Settings -> General to get to the settings page.
- Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
- If you want to use permalinks like http://www.site.com/support/staff/ then you have to enable this option on Settings -> General -> Helpdesk -> Use SEO-friendly URLs
- Good luck using HelpDeskZ!
HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.
- To enable email piping for your help desk follow this email piping tutorial.
For detailed information please see this knowledgebase article.
To translate HelpDeskZ read How can I translate HelpDeskZ.