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tickets.php
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tickets.php
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<?php
/**
* tickets.php - handle ticket search operation
*
* very similar to the account.php except search parameters in query
* include validator.php
*/
include "validator.php";
if(array_key_exists("selected_ticket_id", $_SESSION)) unset($_SESSION["selected_ticket_id"]);
if(array_key_exists("select", $_REQUEST))
{
$_SESSION["selected_tickets"] = $_REQUEST["select"];
$tmp = new group_operations($act);
}
if(array_key_exists("selected_tickets", $_SESSION)) unset($_SESSION["selected_tickets"]);
$cfg_sort_fields = array("#"=>array("field"=>"","sort"=>"","def_sort_type"=>"","sort_order"=>"","url_name"=>""),
"<a href=\"#\" onclick=\"return false\" onmouseup=\"select_all_checkboxs('select[]','form1')\" class=\"table_header_text\">Select</a>"=>array("field"=>"","sort"=>"","def_sort_type"=>"","sort_order"=>"","url_name"=>""),
"Subject"=>array("field"=>"subject","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"subj"),
"Queues"=>array("field"=>"group_id","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"queue"),
"Status"=>array("field"=>"status","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"status"),
"Owner"=>array("field"=>"user_id","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"owner"),
"Priority"=>array("field"=>"priority","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"priority"),
"From"=>array("field"=>"","sort"=>"","def_sort_type"=>"desc","sort_order"=>"","url_name"=>""),
"Complain"=>array("field"=>"complain","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"complain"),
"Rate"=>array("field"=>"rate","sort"=>"sort","def_sort_type"=>"desc","sort_order"=>"","url_name"=>"rate"),
"Updated"=>array("field"=>"","sort"=>"","def_sort_type"=>"desc","sort_order"=>"","url_name"=>""),
"Created"=>array("field"=>"created","sort"=>"default","def_sort_type"=>"desc","sort_order"=>"0","url_name"=>"created"));
list($query, $queue, $ticket_status) = get_query_for_tickets();
if($query != "")
{
get_group_operations($xtpl, "main.tickets", "form1", (int)$_REQUEST["queue"]);
$parameters = "";
if(array_key_exists("searching_parameters", $_SESSION))
{
$parameters = get_parameters_string($_SESSION["searching_parameters"]);
if($parameters != "") $parameters = "<a href=\"#\" onclick=\"return false;\" onmouseup=\"window.external.AddFavorite('" . MAIN_HOST . "search_tickets.php?act=search&" . $parameters . "', 'Search results of tickets')\" class=\"topmenu\">Add search results to favorites</a>";
}
$xtpl->assign("SEARCH_LINK", $parameters);
$add_params = array("get"=>array(), "post"=>array(), "post1"=>array());
if($queue > 0)
{
$add_params["get"][] = "queue=" . $queue;
$add_params["post"][] = "<input type=\"hidden\" name=\"queue\" value=\"" . $queue . "\">\n";
$add_params["post1"]["queue"] = $queue;
$xtpl->assign("QUEUES",$queue);
}
if($ticket_status != "")
{
$add_params["get"][] = "ticket_status=" . $ticket_status;
$add_params["post"][] = "<input type=\"hidden\" name=\"ticket_status\" value=\"" . $ticket_status . "\">\n";
$add_params["post1"]["ticket_status"] = $ticket_status;
}
$xtpl->assign("ADD_FIELDS", implode(" ", $add_params["post"]));
$str_params = "";
if(count($add_params["get"]) > 0) $str_params = "?" . implode("&", $add_params["get"]);
$href = MAIN_HOST . "tickets.php" . $str_params;
$href1 = MAIN_HOST . "tickets.php";
$pg_sel = new Page_Selector($query, $href, $pages, $sort, $cfg_sort_fields);
$xtpl->assign("SELECTOR_LINKS", $pg_sel->display_selector());
$xtpl->assign("SELECTOR_NUMROWS", $pg_sel->display_selector_num_rows($add_params["post1"], $href1));
$xtpl->assign("TABLE_HEADER", $pg_sel->get_table_header());
if(count($pg_sel->data) > 0)
{
foreach($pg_sel->data as $i=>$row)
{
$xtpl->assign("SUBJECT", "<a href=\"show_ticket.php?ticket_id=" . $row["id"] . "\" class=\"ticket_urgent\">" . StripSlashes(htmlspecialchars($row["subject"])) . "</a>");
$xtpl->assign("NUM", $i);
$xtpl->assign("_ID", $i);
$xtpl->assign("TICKET_ID", $row["id"]);
$style=color_ticket($row["id"]);
if ($style==1)
{
$put_this="<span class='complain_on'>Answered</span>";
$xtpl->assign("ANSWERED",$put_this);
}
else
{
$put_this="";
$xtpl->assign("ANSWERED",$put_this);
}
if (isset ($row["website"]) && $row["website"]=="http://confidentialconnections.com/")
{
$row["website"]="Confident";
}
if (isset ($row["website"]) && $row["website"]=="http://fianceeconnections.com/")
{
$row["website"]="Fiancee";
}
if (isset ($row["website"]) && $row["website"]=="http://wifeconnections.com/")
{
$row["website"]="Wife";
}
if (isset($row["website"]))
{
$xtpl->assign("SITE", $row["website"]);
}
$xtpl->assign("SELECT", "<input type=\"checkbox\" id=\"" . $i . "\" name=\"select[]\" value=\"" . $row["id"] . "\" onclick=\"change_tr_class(this)\">");
if(strlen(trim($row["subject"])) > 0)
{
$subject = trim($row["subject"]);
}else $subject = "No subject";
if($row["priority"]=='urgent')
{
$xtpl->assign("SUBJECT", "<a href=\"show_ticket.php?ticket_id=" . $row["id"] . "\" class=\"ticket_urgent\">" . StripSlashes(htmlspecialchars($subject)) . "</a>");
}
if($row["priority"]=='normal')
{
$xtpl->assign("SUBJECT", "<a href=\"show_ticket.php?ticket_id=" . $row["id"] . "\" class=\"ticket\">" . StripSlashes(htmlspecialchars($subject)) . "</a>");
}
if($row["priority"]=='high')
{
$xtpl->assign("SUBJECT", "<a href=\"show_ticket.php?ticket_id=" . $row["id"] . "\" class=\"ticket_high\">" . StripSlashes(htmlspecialchars($subject)) . "</a>");
}
$query = "SELECT name FROM " . T_GROUPS . " WHERE id=" . $row["group_id"];
$row1 = SQL_select($query, 0);
$xtpl->assign("QUEUE", StripSlashes(htmlspecialchars($row1["name"])));
$xtpl->assign("PRIORITY",$row['priority']);
$query = "SELECT login FROM " . T_USERS . " WHERE id=" . $row["user_id"];
$row1 = SQL_select($query, 0);
$xtpl->assign("OWNER", $row1["login"]);
if($row["cc_member_id"] > 0) $member = "<span class=\"grey\">member id:</span> <strong>" . $row["cc_member_id"]."</strong>";
else $member = "<span class=\"grey\">member id:</span> <strong>none</strong>";
$golden = ($row["golden"] == "true" and (int)$row["cc_member_id"]) ? "<br><span class='golden'>[GOLDEN]</span>":"";
if(strlen($row["from_email"]) > 0) $from_email = "<span class=\"grey\">email:</span> <strong>" . $row["from_email"]."</strong>";
else $from_email = "<span class=\"grey\">email:</span> <strong>none</strong>";
$applicant_name = "";
if(trim($row["cc_fname"]) != "" || trim($row["cc_lname"]) != "") $applicant_name = "<br><span class=\"grey\">name:</span> <strong>" . ucwords(htmlspecialchars($row["cc_fname"])) . " " . ucwords(htmlspecialchars($row["cc_lname"]))."</strong>";
$xtpl->assign("FROM", $member . $applicant_name . "<br>" . $from_email . $golden);
$xtpl->assign("STATUS_CLASS", $row["status"]);
$xtpl->assign("TICKET_STATUS", $row["status"]);
if(!$row["updated_days_left"]) $updated_days_left = "<br><strong>Today</strong>";
else $updated_days_left = "<br><strong>" . $row["updated_days_left"] . " days ago</strong>";
$xtpl->assign("UPDATED", $row["updated1"] . $updated_days_left);
if(!$row["created_days_left"]) $created_days_left = "<br><strong>Today</strong>";
else $created_days_left = "<br><strong>" . $row["created_days_left"] . " days ago</strong>";
$xtpl->assign("CREATED", $row["created1"] . $created_days_left);
if($row["complain"]!='0000-00-00 00:00:00')
{
$xtpl->assign("COMPLAIN", "Complain");
$xtpl->assign("COMPLAIN_STATUS", "complain_on");
}else
{
$xtpl->assign("COMPLAIN", "No");
$xtpl->assign("COMPLAIN_STATUS", "complain_off");
}
if($row["rate"] != "") $xtpl->assign("RATE", $row["rate"]);
else $xtpl->assign("RATE", "No");
$xtpl->parse("main.tickets.list");
}
}
}else
{
header("Location: index.php");
exit;
}
if(array_key_exists("searching_parameters", $_SESSION)) $xtpl->assign("SECTION_NAME", "Search Results");
else $xtpl->assign("SECTION_NAME", "Tickets");
if($myDB=='ccss')
{
$xtpl->parse("main.tickets.external");
}
else
{
$managersinfo=get_manager_data();
$xtpl->assign("INTERNAL_FORM",$managersinfo);
$xtpl->parse("main.tickets.internal");
}
$xtpl->parse("main.tickets");
get_queues_status($xtpl);
$xtpl->parse("main");
$xtpl->out("main");
?>