/
index.php
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/
index.php
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<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.6.2 from 18th March 2015
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','./');
session_start();
// Get all the required files and functions
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
// Are we in maintenance mode?
hesk_check_maintenance();
// Are we in "Knowledgebase only" mode?
hesk_check_kb_only();
// What should we do?
$action = hesk_REQUEST('a');
switch ($action)
{
case 'add':
hesk_session_start();
print_add_ticket();
break;
case 'forgot_tid':
hesk_session_start();
forgot_tid();
break;
default:
print_start();
}
// Print footer
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
/*** START FUNCTIONS ***/
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if ( isset($_REQUEST['name']) )
{
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if ( isset($_REQUEST['email']) )
{
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if ( isset($_REQUEST['catid']) )
{
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if ( isset($_REQUEST['category']) )
{
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if ( isset($_REQUEST['priority']) )
{
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if ( isset($_REQUEST['subject']) )
{
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if ( isset($_REQUEST['message']) )
{
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && isset($_REQUEST[$k]) )
{
$_SESSION['c_'.$k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if ( ! isset($_SESSION['iserror']))
{
$_SESSION['iserror'] = array();
}
if ( ! isset($_SESSION['isnotice']))
{
$_SESSION['isnotice'] = array();
}
if ( ! isset($_SESSION['c_category']) && ! $hesk_settings['select_cat'])
{
$_SESSION['c_category'] = 0;
}
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2)
{
define('RECAPTCHA',1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php hesk_showTopBar($hesk_settings['hesk_title']); ?></div>
</div><!-- end showTopBar-indexPhp -->
</nav>
<nav class="row navbar userMenu">
<div class="container">
<div class="collapse navbar-collapse">
<ul class="nav navbar-nav">
<li id="userMenu-home"><a href="index.php"><?php echo $hesklang['main_page']; ?></a></li>
<li id="userMenu-submitTicket"><a href="index.php?a=add"><?php echo $hesklang['submit_tick']; ?></a></li>
<li id="client-username"><a href="client_profile.php"><?php echo $hesklang['hello']; ?><?php if (isset($_SESSION['id']['user']) && $_SESSION['id']['user'] ) {echo $_SESSION['id']['user']; }?></a></li>
<li id="userMenu-logout"><a href="logout.php"><?php echo $hesklang['logout']; ?></a></li>
</ul>
</div><!--/.nav-collapse -->
</div>
</nav>
<div class="container siteUrl-title-indexPhp">
<div class="container form-inline">
<span><a href="<?php echo $hesk_settings['site_url']; ?>" class="smaller" style="text-decoration: none;"><?php echo $hesk_settings['site_title']; ?></a> >
<a href="<?php echo $hesk_settings['hesk_url']; ?>" class="smaller"><?php echo 'Help Desk'; ?></a>
> <?php echo $hesklang['submit_ticket']; ?></span>
</div>
</div><!-- end siteUrl-title-indexPhp -->
<br/>
<br/>
<!--</td>
</tr>-->
<!--start in this page end in line 947
<tr>
<td>-->
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<div class="container" id="view-submitTicket">
<img src="img/existingticket.jpg" alt="existingticket"/><span><?php echo $hesklang['submit_ticket']; ?></span></div>
<br/>
<div class="container form-submit-support-request">
<br/>
<div><?php echo $hesklang['use_form_below']; ?> <font class="important"> *</font></div><br/>
<!-- START FORM -->
<form class="form-horizontal" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data" autocomplete="off">
<!-- Contact info -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="name-contact-info-support-request"><?php echo $hesklang['name']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="name-contact-info-support-request" name="name" value="<?php if (isset($_SESSION['id']['user'])) {echo $_SESSION['id']['user'];} ?>" <?php if (in_array('name',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> readonly></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="email-contact-info-support-request"><?php echo $hesklang['email']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="email-contact-info-support-request" name="email" value="<?php if (isset($_SESSION['id']['email'])) {echo $_SESSION['id']['email']; }?>" <?php if (in_array('email',$_SESSION['iserror'])) {echo ' class="isError" ';} elseif (in_array('email',$_SESSION['isnotice'])) {echo ' class="isNotice" ';} ?> <?php if($hesk_settings['detect_typos']) { echo ' onblur="Javascript:hesk_suggestEmail(0)"'; } ?> readonly></div>
</div>
<?php
if ($hesk_settings['confirm_email'])
{
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="confemail-contact-info-support-request"><?php echo $hesklang['confemail']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="confemail-contact-info-support-request" name="email2" value="<?php if (isset($_SESSION['c_email2'])) {echo stripslashes(hesk_input($_SESSION['c_email2']));} ?>" <?php if (in_array('email2',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></div>
</div>
<?php
} // End if $hesk_settings['confirm_email']
?>
<?php hesk_load_database_functions();
hesk_dbConnect();
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="select-cont"><?php echo $hesklang['contract'] ?>: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="select-cont" name="contract_name">
<option></option>
<?php
$res_client = hesk_dbQuery('SELECT contract_Id FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'contractforclient` WHERE `client_Id`='.$_SESSION["id"]["id"] );
$i=1;
while ($row_client = mysqli_fetch_array($res_client))
{
$result_contract = hesk_dbQuery('SELECT id, contract_name FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'contracts` WHERE id='.$row_client['contract_Id']);
$cont_result = mysqli_fetch_array($result_contract);
echo
'<option value="' .$cont_result['id'] .'">' .$cont_result['contract_name'] .'</option>';
}
?>
</select></div>
<?php
?>
</div>
<?php
$result_client = hesk_dbQuery('SELECT contract_Id FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."contractforclient` WHERE `client_Id`='".$_SESSION["id"]["id"]."' LIMIT 1" );
$row_client = mysqli_fetch_array($result_client);
$result_client = hesk_dbQuery('SELECT company_id FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."contracts` WHERE `id`='".$row_client['contract_Id']."' LIMIT 1" );
if ($row_client = mysqli_fetch_array($result_client))
{
$result_company = hesk_dbQuery('SELECT id, company_name FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'companies` WHERE id='.$row_client['company_id']);
$company_result = mysqli_fetch_array($result_company);
echo '<input type="hidden" class="form-control" name="company_name" value="'.$company_result['id'].'" size="40" maxlength="1000" />';
}
?>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
$res = hesk_dbQuery("SELECT `id`, `categ_impro_id`, `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `type`='0' AND `active`='1' ORDER BY `cat_order` ASC");
/*if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
}
/*elseif (hesk_dbNumRows($res) < 1)
{
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
}*/
/*else
{*/
// List available categories
$is_table = 1;
?>
<!-- start table here end in line 304 -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="category-department-priority-support-request"><?php echo $hesklang['category']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="category-department-priority-support-request" name="category" <?php if (in_array('category',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res))
{
echo '<option value="' . $row['id'] . '"' . (($_SESSION['c_category'] == $row['id']) ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></div>
</div>
<?php
/*}*/
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency'])
{
if ( ! $is_table)
{
echo '<div class="form-group department-priority-support-request">';
$is_table = 1;
}
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="priority-department-priority-support-request"><?php echo $hesklang['priority']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="priority-department-priority-support-request" name="priority" <?php if (in_array('priority',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> >
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri'])
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
?>
<option value="3" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==3) {echo 'selected="selected"';} ?>><?php echo $hesklang['low']; ?></option>
<option value="2" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==2) {echo 'selected="selected"';} ?>><?php echo $hesklang['medium']; ?></option>
<option value="1" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
</select></div>
</div>
<?php
}
/* Need to close the table? */
if ($is_table)
{
echo '';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
if ($print_table == 0)
{
echo '<div class="custom-before-support-request">'; /* start table in line 317-486*/
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio': /*start tr in line 348-375*/
echo '
<div class="form-inline ">
<label>'.$v['name'].': '.$v['req'].'</label>
';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 382-414*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
<select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
case 'checkbox': /*start tr in line 418-444*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
case 'textarea':
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 454-460*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
<textarea name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea>
</div>
';
break;
/* Default text input */
default:
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 471-477*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
<input type="text" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table)
{
echo '</div> <br/><br/>'; /*end custom-before-support-request table*/
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<div class="">
<div class="form-group" style="padding-right: 0px; margin-bottom: 5px;">
<label class="col-sm-2" for="subject-ticket-info-support-request"><?php echo $hesklang['subject']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><input class="form-control contact-support-request" required="required" title="Required field" type="text" id="subject-ticket-info-support-request" name="subject" size="40" maxlength="40" value="<?php if (isset($_SESSION['c_subject'])) {echo stripslashes(hesk_input($_SESSION['c_subject']));} ?>" <?php if (in_array('subject',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> /></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<div>
<label class="col-sm-2" for="message-ticket-info-support-request" ><?php echo $hesklang['message']; ?>: <font class="important">*</font></label>
<div class="col-sm-4"><textarea class="form-control contact-support-request" required="required" title="Required field" id="message-ticket-info-support-request" name="message" rows="12" cols="60" <?php if (in_array('message',$_SESSION['iserror'])) {echo ' class="isError" ';} ?> ><?php if (isset($_SESSION['c_message'])) {echo stripslashes(hesk_input($_SESSION['c_message']));} ?></textarea></div>
</div>
</div>
</div><!-- ticket-info-support-request -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($print_table == 0)
{ /*start table in line 534-705*/
echo '
<br/><br/>
<div class="custom-after-support-request">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox')
{
$k_value = array();
if (isset($_SESSION["c_$k"]) && is_array($_SESSION["c_$k"]))
{
foreach ($_SESSION["c_$k"] as $myCB)
{
$k_value[] = stripslashes(hesk_input($myCB));
}
}
}
elseif (isset($_SESSION["c_$k"]))
{
$k_value = stripslashes(hesk_input($_SESSION["c_$k"]));
}
else
{
$k_value = '';
}
switch ($v['type'])
{
/* Radio box */
case 'radio': /*start tr in line 567-594*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (strlen($k_value) == 0 || $k_value == $option)
{
$k_value = $option;
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="radio" name="'.$k.'" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
case 'select':
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 601-633*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
<select name="'.$k.'" '.$cls.'>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num)
{
echo '<option value="">'.$hesklang['select'].'</option>';
}
$options = explode('#HESK#',$v['value']);
foreach ($options as $option)
{
if ($k_value == $option)
{
$k_value = $option;
$selected = 'selected="selected"';
}
else
{
$selected = '';
}
echo '<option '.$selected.'>'.$option.'</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
case 'checkbox': /*start tr in line 637-663*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
';
$options = explode('#HESK#',$v['value']);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option)
{
if (in_array($option,$k_value))
{
$checked = 'checked="checked"';
}
else
{
$checked = '';
}
echo '<label><input type="checkbox" name="'.$k.'[]" value="'.$option.'" '.$checked.' '.$cls.' /> '.$option.'</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
case 'textarea':
$size = explode('#',$v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 673-679*/
echo '
<div class="form-inline">
<label>'.$v['name'].': '.$v['req'].'</label>
<textarea name="'.$k.'" rows="'.$size[0].'" cols="'.$size[1].'" '.$cls.'>'.$k_value.'</textarea>
</div>
';
break;
/* Default text input */
default:
if (strlen($k_value) != 0)
{
$v['value'] = $k_value;
}
$cls = in_array($k,$_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 690-696*/
echo '
<div>
<label>'.$v['name'].': '.$v['req'].'</label>
<input type="text" name="'.$k.'" size="40" maxlength="'.$v['maxlen'].'" value="'.$v['value'].'" '.$cls.' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table)
{
echo '</div>'; /*end custom-after-support-request*/
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<br/><br/>
<div class="">
<div class="form-group">
<label class="col-sm-2" style="vertical-align: top;"><?php echo $hesklang['attachments']; ?>:</label>
<div class="col-sm-4 contact-support-request">
<?php
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
$cls = ($i == 1 && in_array('attachments',$_SESSION['iserror'])) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment['.$i.']" size="50" '.$cls.' style="margin-bottom: 10px;"/>';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php echo $hesklang['ful']; ?></a>
</div>
</div>
</div><!-- end attachments-support-request -->
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use'])
{
?>
<br/><br/>
<!-- Security checks -->
<div class="security-checks-support-request">
<?php
if ($hesk_settings['question_use'])
{
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php echo $hesklang['verify_q']; ?> <font class="important">*</font></label>
<?php
$value = '';
if (isset($_SESSION['c_question']))
{
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'].'<br /><input class="form-control" type="text" name="question" size="20" value="'.$value.'" '.$cls.' />';
?><br />
</div>
<?php
}
if ($hesk_settings['secimg_use'])
{
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php echo $hesklang['verify_i']; ?> <font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified']))
{
echo '<img src="'.HESK_PATH.'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> '.$hesklang['vrfy'];
}
// Not verified yet, should we use Recaptcha?
elseif ($hesk_settings['recaptcha_use'] == 1)
{
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php echo ( isset($_SESSION['iserror']) && in_array('mysecnum',$_SESSION['iserror']) ) ? 'red' : 'white'; ?>',
custom_translations : {
visual_challenge : "<?php echo hesk_slashJS($hesklang['visual_challenge']); ?>",
audio_challenge : "<?php echo hesk_slashJS($hesklang['audio_challenge']); ?>",
refresh_btn : "<?php echo hesk_slashJS($hesklang['refresh_btn']); ?>",
instructions_visual : "<?php echo hesk_slashJS($hesklang['instructions_visual']); ?>",
instructions_context : "<?php echo hesk_slashJS($hesklang['instructions_context']); ?>",
instructions_audio : "<?php echo hesk_slashJS($hesklang['instructions_audio']); ?>",
help_btn : "<?php echo hesk_slashJS($hesklang['help_btn']); ?>",
play_again : "<?php echo hesk_slashJS($hesklang['play_again']); ?>",
cant_hear_this : "<?php echo hesk_slashJS($hesklang['cant_hear_this']); ?>",
incorrect_try_again : "<?php echo hesk_slashJS($hesklang['incorrect_try_again']); ?>",
image_alt_text : "<?php echo hesk_slashJS($hesklang['image_alt_text']); ?>",
},
};
</script>
<?php
require(HESK_PATH . 'inc/recaptcha/recaptchalib.php');
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
}
// Use reCaptcha API v2?
elseif ($hesk_settings['recaptcha_use'] == 2)
{
?>
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>"></div>
<?php
}
// At least use some basic PHP generated image (better than nothing)
else
{
$cls = in_array('mysecnum',$_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'].'<br /> <br /><img src="print_sec_img.php?'.rand(10000,99999).'" width="150" height="40" alt="'.$hesklang['sec_img'].'" title="'.$hesklang['sec_img'].'" border="1" name="secimg" style="vertical-align:text-bottom" /> '.
'<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="'.$hesklang['reload'].'" title="'.$hesklang['reload'].'" border="0" style="vertical-align:text-bottom" /></a>'.
'<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" '.$cls.' />';
}
?>
</div>
<?php
}
?>
</div><!-- end security-checks-support-request -->
<?php
}
?>
<!-- Submit -->
<?php
/*if ($hesk_settings['submit_notice'])
{
?>
<br/><br/>
<div align="center">
<div class="submit-notice-support-request">
<div>
<div>
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
<div class="col-sm-7 col-sm-offset-5"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default submit-ticket-btn" /></div>
</div>
</div>
</div><!-- end submit-notice-support-request -->
</div>
<?php
} // End IF submit_notice
else
{*/
?>
<div class="else-submit-notice-support-request form-group">
<div class="col-sm-offset-2 col-sm-3">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default submit-ticket-btn" />
</div>
</div><!-- end else-submit-notice-support-request -->
<?php
/*}*/ // End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</div><!-- end form-submit-support-request -->
<!-- Go back -->
<div class="container"><a href="javascript:history.go(-1)"> <button type="submit" class="btn btn-default goback-btn"><?php echo $hesklang['back'] ?></button></a></div>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
} // End print_add_ticket()
/*header("location: login.php");*/
function print_start()
{
global $hesk_settings, $hesklang;
// Connect to database
hesk_load_database_functions();
hesk_dbConnect();
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php hesk_showTopBar($hesk_settings['hesk_title']); ?></div>
</div>
</nav>
<?php if(isset($_SESSION['loggedin']) && $_SESSION['loggedin']):?>
<nav class="row navbar userMenu">
<div class="container">
<div class="collapse navbar-collapse">
<ul class="nav navbar-nav">
<li id="userMenu-home"><a href="index.php"><?php echo $hesklang['main_page']; ?></a></li>
<li id="userMenu-submitTicket"><a href="index.php?a=add"><?php echo $hesklang['submit_tick']; ?></a></li>
<li id="client-username"><a href="client_profile.php"><?php echo $hesklang['hello']; ?><?php if (isset($_SESSION['id']['user']) && $_SESSION['id']['user'] ) {echo $_SESSION['id']['user']; }?></a></li>
<li id="userMenu-logout"><a href="logout.php"><?php echo $hesklang['logout']; ?></a></li>
</ul>
</div><!--/.nav-collapse -->
</div>
</nav>
<?php endif; ?>
<br/>
<div class="container siteUrl-title-indexPhp">
<div class="form-inline">
<span><a href="<?php echo $hesk_settings['site_url']; ?>" class="smaller" style="text-decoration: none;"><?php echo $hesk_settings['site_title']; ?></a> >
<?php echo 'Help Desk'; ?></span>
</div>
</div><!-- end siteUrl-title-indexPhp -->
<br/>
<br/>
<!--</td>
</tr>-->
<!--start in this page end somewhere....
<tr>
<td>-->
<?php
// Service messages
$res = hesk_dbQuery('SELECT `title`, `message`, `style` FROM `'.hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` WHERE `type`='0' ORDER BY `order` ASC");
while ($sm=hesk_dbFetchAssoc($res))
{
hesk_service_message($sm);
}