public function indexAction()
{
// Check user is login or not
Pi::service('authentication')->requireLogin();
// Get user info
$uid = Pi::user()->getId();
$user = Pi::user()->get($uid, array('id', 'identity', 'name', 'email'));
$user['avatar'] = Pi::service('user')->avatar($user['id'], 'small', $user['name']);
$user['profileUrl'] = Pi::url(Pi::service('user')->getUrl('profile', array('id' => $user['id'])));
$user['accountUrl'] = Pi::url(Pi::service('user')->getUrl('user', array('controller' => 'account')));
// Get id
$id = $this->params('id');
if ($id) {
// Get main ticket
$ticketMain = Pi::api('ticket', 'support')->getTicket($id);
if ($uid == $ticketMain['uid']) {
$ticketMain['user'] = $user;
} else {
$ticketMain['user'] = Pi::user()->get($ticketMain['uid'], array('id', 'identity', 'name', 'email'));
$ticketMain['user']['avatar'] = Pi::service('user')->avatar($ticketMain['uid'], 'small', $ticketMain['user']['name']);
}
// Get list of replies
$tickets = array();
$where = array('mid' => $id);
$order = array('time_create ASC', 'id ASC');
// Get info
$select = $this->getModel('ticket')->select()->where($where)->order($order);
$rowset = $this->getModel('ticket')->selectWith($select);
// Make list
foreach ($rowset as $row) {
$tickets[$row->id] = Pi::api('ticket', 'support')->canonizeTicket($row);
if ($uid == $row->uid) {
$tickets[$row->id]['user'] = $user;
} else {
$tickets[$row->id]['user'] = Pi::user()->get($row->uid, array('id', 'identity', 'name', 'email'));
$tickets[$row->id]['user']['avatar'] = Pi::service('user')->avatar($row->uid, 'small', $tickets[$row->id]['user']['name']);
}
}
// Set view
$this->view()->assign('ticketMain', $ticketMain);
$this->view()->assign('tickets', $tickets);
// Set info
$title = $ticketMain['subject'];
$mid = $ticketMain['id'];
$status = 0;
} else {
// Set info
$title = __('Open new support ticket');
$mid = 0;
$status = 1;
}
// Set form
$form = new TicketForm('ticket');
if ($this->request->isPost()) {
$data = $this->request->getPost();
$form->setInputFilter(new TicketFilter());
$form->setData($data);
if ($form->isValid()) {
$values = $form->getData();
// Set values
$values['uid'] = $uid;
$values['time_create'] = time();
$values['time_update'] = time();
$values['ip'] = Pi::user()->getIp();
$values['mid'] = $mid;
$values['status'] = $status;
// Save
$row = $this->getModel('ticket')->createRow();
$row->assign($values);
$row->save();
// Update main ticket status
if (isset($ticketMain['id']) && $id > 0) {
Pi::model('ticket', $this->getModule())->update(array('status' => 3, 'time_update' => time()), array('id' => $ticketMain['id']));
// User ticket
$ticketUser = Pi::api('ticket', 'support')->canonizeTicket($row);
// Send notification
Pi::api('notification', 'support')->supportTicket($ticketMain, 'reply', $ticketUser['message']);
// Update user info
Pi::api('user', 'support')->updateUser($uid, 'reply');
} else {
// Set ticket
$ticketMain = Pi::api('ticket', 'support')->canonizeTicket($row);
$ticketMain['user'] = $user;
// Send notification
Pi::api('notification', 'support')->supportTicket($ticketMain, 'open');
// Update user info
Pi::api('user', 'support')->updateUser($uid, 'ticket');
}
// Jump
$message = __('Your support ticket submit successfully, we will answer you very soon');
$url = array('controller' => 'index', 'action' => 'index');
$this->jump($url, $message);
}
} elseif (isset($ticketMain) && !empty($ticketMain)) {
$values = array('subject' => sprintf('Re : %s', $ticketMain['subject']));
$form->setData($values);
}
// Set view
$this->view()->assign('form', $form);
$this->view()->assign('title', $title);
$this->view()->assign('user', $user);
}
public function updateAction()
{
// Set form
$option = array('selectUser' => 1, 'side' => 'admin');
$form = new TicketForm('ticket', $option);
if ($this->request->isPost()) {
$data = $this->request->getPost();
$form->setInputFilter(new TicketFilter($option));
$form->setData($data);
if ($form->isValid()) {
$values = $form->getData();
// Check user
if (isset($values['user']) && $values['user'] > 0) {
$message = $values['message'];
// Set values for main ticket
$values['uid'] = $values['user'];
$values['time_create'] = time();
$values['time_update'] = time();
$values['ip'] = Pi::user()->getIp();
$values['mid'] = 0;
$values['status'] = 1;
$values['message'] = __('Admin open this ticket for you');
// Save main ticket
$ticket = $this->getModel('ticket')->createRow();
$ticket->assign($values);
$ticket->save();
// Update user info
Pi::api('user', 'support')->updateUser($ticket->uid, 'ticket');
// Update count
if ($ticket->label > 0) {
Pi::api('label', 'support')->updateCount($ticket->label);
}
// Set values for admin ticket
$values['uid'] = Pi::user()->getId();
$values['time_create'] = time();
$values['time_update'] = time();
$values['ip'] = Pi::user()->getIp();
$values['mid'] = $ticket->id;
$values['status'] = 1;
$values['message'] = $message;
// Save admin ticket
$row = $this->getModel('ticket')->createRow();
$row->assign($values);
$row->save();
// Update user info
Pi::api('user', 'support')->updateUser($row->uid, 'reply');
// Get main ticket
$ticketAdmin = Pi::api('ticket', 'support')->canonizeTicket($row);
$ticket = Pi::api('ticket', 'support')->canonizeTicket($ticket);
$ticket['user'] = Pi::user()->get($ticket['uid'], array('id', 'identity', 'name', 'email'));
// Send notification
Pi::api('notification', 'support')->supportTicket($ticket, 'admin', $ticketAdmin['message']);
// Jump
$message = __('Your answer user support ticket successfully');
$url = array('controller' => 'index', 'action' => 'index');
$this->jump($url, $message);
}
}
}
// Set view
$this->view()->assign('form', $form);
$this->view()->assign('title', __('Open new support ticket'));
}
