/**
* @param \HelpScout\model\ref\PersonRef $createdBy
*/
public function setCreatedBy(\HelpScout\model\ref\PersonRef $createdBy)
{
if ($createdBy) {
if ($createdBy->getType() !== 'user') {
throw new \HelpScout\ApiException('A note thread can only be created by a PersonRef of type user');
}
}
parent::setCreatedBy($createdBy);
}
/**
* @return bool
*/
public function isAssigned()
{
return is_object($this->assignedTo) && $this->assignedTo->getId() > Conversation::OWNER_ANYONE;
}
/**
* @param $consoleCommand SyncCommandBase
* @return \Closure
*/
private static function generateProcessor($consoleCommand)
{
return function ($ticketsList) use($consoleCommand) {
$processedTickets = array();
$checkForDuplicates = $consoleCommand->option('checkDuplicates');
foreach ($ticketsList as $grooveTicket) {
$customerEmail = null;
$grooveTicketNumber = $grooveTicket['number'];
try {
if ($checkForDuplicates) {
/* @var $searchResults Collection */
$dateString = $grooveTicket['created_at'];
$searchResults = $consoleCommand->makeRateLimitedRequest(HELPSCOUT, function () use($consoleCommand, $dateString) {
return $consoleCommand->getHelpScoutClient()->conversationSearch("(modifiedAt:[{$dateString} TO {$dateString}])");
});
if ($searchResults->getCount() > 1) {
$helpscoutConversationNumber = null;
/* @var $searchConversation SearchConversation */
foreach ($searchResults->getItems() as $searchConversation) {
if (strcasecmp($searchConversation->getSubject(), $grooveTicket['title']) === 0) {
$helpscoutConversationNumber = $searchConversation->getNumber();
break;
}
}
if ($helpscoutConversationNumber) {
$consoleCommand->warn("Warning: Duplicate ticket #{$grooveTicketNumber} \"" . $grooveTicket['title'] . "\" on {$dateString} already uploaded to HelpScout (conversation #{$helpscoutConversationNumber}). Skipping.");
continue;
}
}
}
$hybridConversation = new HybridConversation();
$hybridConversation->setGrooveTicketNumber($grooveTicketNumber);
$conversation = new Conversation();
$conversation->setType('email');
$conversation->setSubject($grooveTicket['title']);
// mailbox
$mailboxName = $grooveTicket['mailbox'];
$assignedMailbox = APIHelper::findMatchingMailboxByName($mailboxName);
if (!$assignedMailbox) {
$mailboxRef = APIHelper::findMatchingMailboxByEmail(config('services.helpscout.default_mailbox'))->toRef();
} else {
$mailboxRef = $assignedMailbox->toRef();
}
$conversation->setMailbox($mailboxRef);
if (!$conversation->getMailbox()) {
$exception = new ApiException("Mailbox not found in HelpScout: " . $mailboxName);
$exception->setErrors(array(['property' => 'mailbox', 'message' => 'Mailbox not found', 'value' => $mailboxName]));
throw $exception;
}
$tags = $grooveTicket['tags'];
if ($tags && count($tags) > 0) {
$conversation->setTags($tags);
}
// CustomerRef
$matches = array();
if (isset($grooveTicket['links']['customer']) && preg_match('@^https://api.groovehq.com/v1/customers/(.*)@i', $grooveTicket['links']['customer']['href'], $matches) === 1) {
$customerEmail = $matches[1];
if (filter_var($customerEmail, FILTER_VALIDATE_EMAIL)) {
$helpscoutPersonRef = new PersonRef((object) array('email' => $customerEmail, 'type' => 'customer'));
$conversation->setCustomer($helpscoutPersonRef);
$conversation->setCreatedBy($helpscoutPersonRef);
} else {
$grooveCustomer = $consoleCommand->makeRateLimitedRequest(GROOVE, function () use($consoleCommand, $customerEmail) {
return $consoleCommand->getGrooveClient()->customers()->find(['customer_email' => $customerEmail])['customer'];
});
$helpscoutPersonRef = new PersonRef((object) array('email' => $grooveCustomer['email'], 'type' => 'customer'));
list($firstName, $lastName) = APIHelper::extractFirstAndLastNameFromFullName($grooveCustomer['name'], $consoleCommand);
$helpscoutPersonRef->setFirstName($firstName);
$helpscoutPersonRef->setLastName($lastName);
$conversation->setCustomer($helpscoutPersonRef);
$conversation->setCreatedBy($helpscoutPersonRef);
}
} else {
throw new ApiException("No customer defined for ticket: #{$grooveTicketNumber}");
}
// CreatedAt
$datetime = new DateTime($grooveTicket['created_at']);
$conversation->setCreatedAt($datetime->format('c'));
$conversation->setThreads(self::retrieveThreadsForGrooveTicket($consoleCommand, $grooveTicket));
$status = APIHelper::getHelpScoutStatusForGrooveState($grooveTicket['state']);
if ($status) {
$conversation->setStatus($status);
} else {
$consoleCommand->error("Unknown state provided for Groove ticket #{$grooveTicketNumber}: " . $grooveTicket['state']);
}
$hybridConversation->setConversation($conversation);
$processedTickets[] = $hybridConversation;
} catch (ApiException $e) {
$consoleCommand->error("Failed to create HelpScout conversation for Groove ticket (#{$grooveTicketNumber} created by {$customerEmail} at " . $grooveTicket['created_at'] . "). Message was: \n" . APIHelper::formatApiExceptionArray($e));
} catch (\CurlException $ce) {
$errorMessage = "CurlException encountered for ticket #{$grooveTicketNumber} \"" . $grooveTicket['summary'] . "\"";
$consoleCommand->error($errorMessage . ": " . $ce->getMessage());
} catch (\ErrorException $errex) {
$errorMessage = "Error encountered for ticket #{$grooveTicketNumber} \"" . $grooveTicket['summary'] . "\"";
$consoleCommand->error($errorMessage . ": " . $errex->getMessage());
} catch (\Exception $ex) {
$errorMessage = "Exception encountered for ticket #{$grooveTicketNumber} \"" . $grooveTicket['summary'] . "\"";
$consoleCommand->error($errorMessage . ": " . $ex->getMessage());
}
}
return $processedTickets;
};
}
