/**
* Tag the entry
*
* @return boolean
*/
public function tag($tags = null, $user_id = 0, $admin = 0)
{
$cloud = new Tags($this->get('id'));
return $cloud->setTags($tags, $user_id, $admin);
}
/**
* Removes a ticket and all associated records (tags, comments, etc.)
*
* @return void
*/
public function deleteTask()
{
// Incoming
$id = Request::getInt('id', 0);
// Check for an ID
if (!$id) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=tickets'));
return;
}
// Delete tags
$tags = new Tags($id);
$tags->removeAll();
// Load the record
$ticket = new Ticket($id);
// Delete ticket
if (!$ticket->delete()) {
Notify::error($ticket->getError());
}
// Log the activity
$recipients = array(['support.tickets', 1]);
$creator = User::getInstance($ticket->get('login'));
if ($creator && $creator->get('id')) {
$recipients[] = ['user', $creator->get('id')];
}
if ($ticket->get('owner')) {
$recipients[] = ['user', $ticket->owner('id')];
}
Event::trigger('system.logActivity', ['activity' => ['action' => 'deleted', 'scope' => 'support.ticket', 'scope_id' => $id, 'description' => Lang::txt('COM_SUPPORT_ACTIVITY_TICKET_DELETED', '<a href="' . Route::url($ticket->link()) . '">#' . $ticket->get('id') . ' - ' . $ticket->get('summary') . '</a>'), 'details' => array('id' => $id)], 'recipients' => $recipients]);
// Output messsage and redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=tickets'));
}
/**
* Removes a ticket and all associated records (tags, comments, etc.)
*
* @return void
*/
public function removeTask()
{
// Check for request forgeries
Request::checkToken();
// Incoming
$ids = Request::getVar('id', array());
// Check for an ID
if (count($ids) < 1) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller, false), Lang::txt('COM_SUPPORT_ERROR_SELECT_TICKET_TO_DELETE'), 'error');
return;
}
foreach ($ids as $id) {
$id = intval($id);
// Delete tags
$tags = new Tags($id);
$tags->removeAll();
// Delete comments
$comment = new Tables\Comment($this->database);
$comment->deleteComments($id);
// Delete attachments
$attach = new Tables\Attachment($this->database);
$attach->deleteAllForTicket($id);
// Delete ticket
$ticket = new Tables\Ticket($this->database);
$ticket->delete($id);
}
// Output messsage and redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller, false), Lang::txt('COM_SUPPORT_TICKET_SUCCESSFULLY_DELETED', count($ids)));
}
/**
* Removes a ticket and all associated records (tags, comments, etc.)
*
* @return void
*/
public function deleteTask()
{
// Incoming
$id = Request::getInt('id', 0);
// Check for an ID
if (!$id) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=tickets'));
return;
}
// Delete tags
$tags = new Tags($id);
$tags->removeAll();
// Delete comments
$comment = new Tables\Comment($this->database);
$comment->deleteComments($id);
$attach = new Tables\Attachment($this->database);
if (!$attach->deleteAllForTicket($id)) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=tickets'), $attach->getError(), 'error');
return;
}
// Delete ticket
$ticket = new Tables\Ticket($this->database);
$ticket->delete($id);
// Output messsage and redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . '&task=tickets'));
}
