/**
* Receives a support request.
*/
public function supportAction()
{
/* Disable view renderer and layout. */
$this->_helper->viewRenderer->setNoRender();
$this->_helper->layout()->disableLayout();
$params = $this->_request->getParams();
/* Try to detect bots auto-submitting the form. Two methods are currently
* employed, making sure the user agent starts with 'Mozilla' & making sure
* the honeypot field is not set. */
if (isset($params['botsfu']) && $params['botsfu'] != '' || (!isset($params['useragent']) || $params['useragent'] == '' || strpos(trim($params['useragent']), 'Mozilla/') !== 0)) {
$this->_logger->warn('Rejecting support message from IP: ' . $this->_getRemoteIP() . ', name: ' . $params['name'] . ', email: ' . $params['email']);
echo $this->view->json(array('success' => 'false'));
return;
}
/* Make sure the fields are populated. */
if (!(isset($params['name']) && isset($params['email']) && isset($params['type']) && isset($params['purpose']) && isset($params['feedback']))) {
echo $this->view->json(array('success' => 'false'));
return;
}
$this->_logger->info('Received feedback email from ' . $params['name'] . ' (' . $params['email'] . '). ' . 'Feedback type: ' . $params['type'] . '. Purpose of user: '******'purpose'] . '. Feedback: ' . $params['feedback'] . '.');
$mail = new Sahara_Mail();
$mail->setFrom($params['email'], $params['name']);
$mail->setSubject('Sahara feedback from ' . $params['name']);
/* Feedback email body. */
$body = "#################################################################\n";
$body .= "## Sahara Feedback Received\n";
$body .= "#################################################################\n\n";
$body .= "Time: " . date('r') . "\n\n";
if ($cred = $this->_auth->getIdentity()) {
$body .= "## Session Details\n";
$body .= "Credential: {$cred}\n";
try {
$session = Sahara_Soap::getSchedServerQueuerClient()->isUserInQueue(array('userQName' => $this->_auth->getIdentity()));
$body .= "In Queue: " . ($session->inQueue ? 'true' : 'false') . "\n";
$body .= "In Session: " . ($session->inSession ? 'true' : 'false') . "\n";
if ($session->inQueue) {
$body .= "Queued resource ID: " . $session->queuedResouce->resourceID . "\n";
$body .= "Queued resource name: " . $session->queuedResouce->resourceName . "\n";
$body .= "Queued resource type: " . $session->queuedResouce->type . "\n";
}
if ($session->inSession) {
$body .= "Session resource ID: " . $session->assignedResource->resourceID . "\n";
$body .= "Session resource name: " . $session->assignedResource->resourceName . "\n";
$body .= "Session resource type: " . $session->assignedResource->type . "\n";
}
} catch (Exception $ex) {
$body .= "Exception when attempting to determine session status with message '" . $ex->getMessage() . "'.\n";
}
$body .= "\n";
}
$body .= "## Feedback Details\n";
$body .= "From: " . $params['name'] . " <" . $params['email'] . ">\n";
$body .= "Type: " . $params['type'] . "\n";
$body .= "Purpose: " . $params['purpose'] . "\n\n";
$body .= "Feedback:\n ";
$body .= $params['feedback'] . "\n\n";
$body .= "## Diagnostics:\n";
$body .= "IP: " . $this->_getRemoteIP() . "\n";
$body .= "User Agent: " . urldecode($params['useragent']) . "\n";
$body .= "Java enabled: " . $params['javaenabled'] . "\n";
$body .= "UTC Offset: " . $params['utcoffset'] . "\n";
if (array_key_exists('navplugins', $params)) {
$body .= "Plugins:\n";
$plugins = explode(';', urldecode($params['navplugins']));
foreach ($plugins as $p) {
if (strpos($p, '=') === false) {
continue;
}
list($name, $ver) = explode('=', $p, 2);
$body .= " * {$name} => {$ver}\n";
}
}
$body .= "\n#################################################################\n";
$mail->setBody($body);
$addresses = $this->_config->feedback->address;
if ($addresses instanceof Zend_Config) {
foreach ($addresses as $addr) {
$mail->addTo($addr);
}
} else {
$mail->addTo($addresses);
}
try {
$mail->send();
} catch (Exception $ex) {
$this->_logger->error('Failed to send feedback email. Error message: ' . $ex->getMessage() . ". Message body: {$body}");
}
/* Tells validation engine that submission succeeded. */
echo $this->view->json(array('success' => 'true'));
}
/**
* Send error email to configured error handling reciepts.
*
* @param array $errors error details
*/
private function _sendErrorEmail($errors)
{
if ($this->_config->error->disableMessages) {
return;
}
$request = $errors->request;
$exception = $errors->exception;
$mail = new Sahara_Mail();
$mail->setFrom($this->_config->email->from->address, $this->_config->email->from->name);
$mail->setSubject('Sahara WI fatal error occurred at ' . date('r'));
$body = "#################################################################\n";
$body .= "## Sahara Fatal Error\n";
$body .= "#################################################################\n\n";
$body .= "Time: " . date('r') . "\n";
$body .= "Request: " . $request->getRequestUri() . "\n";
$body .= "Params: ";
foreach ($request->getParams() as $p => $v) {
/* Don't provide the clear text credential. */
$len = strlen($v);
if ($p == 'password') {
$v = '';
for ($i = 0; $i < $len; $i++) {
$v .= '*';
}
}
$body .= "{$p}={$v} ";
}
$body .= "\n\n";
/* ---- Error Information ---------------------------------------------*/
$body .= "#################################################################\n";
$body .= "## Error information\n";
$body .= "Type: " . $errors->type . "\n";
$body .= "Exception: " . get_class($exception) . "\n";
$body .= "Message: " . $exception->getMessage() . "\n";
$body .= "Code: " . $exception->getCode() . "\n";
$body .= "File: " . $exception->getFile() . "\n";
$body .= "Line: " . $exception->getLine() . "\n";
$body .= "Trace: \n";
$body .= $exception->getTraceAsString() . "\n\n";
/* ---- Session Information -------------------------------------------*/
if ($cred = Zend_Auth::getInstance()->getIdentity()) {
$body .= "#################################################################\n";
$body .= "## Session information\n";
$body .= "Credential: {$cred}\n";
try {
$session = Sahara_Soap::getSchedServerQueuerClient()->isUserInQueue(array('userQName' => Zend_Auth::getInstance()->getIdentity()));
$body .= "In Queue: " . ($session->inQueue ? 'true' : 'false') . "\n";
$body .= "In Session: " . ($session->inSession ? 'true' : 'false') . "\n";
if ($session->inQueue) {
$body .= "Queued resource ID: " . $session->queuedResouce->resourceID . "\n";
$body .= "Queued resource name: " . $session->queuedResouce->resourceName . "\n";
$body .= "Queued resource type: " . $session->queuedResouce->type . "\n";
}
if ($session->inSession) {
$body .= "Session resource ID: " . $session->assignedResource->resourceID . "\n";
$body .= "Session resource name: " . $session->assignedResource->resourceName . "\n";
$body .= "Session resource type: " . $session->assignedResource->type . "\n";
}
} catch (Exception $ex) {
$body .= "Exception when attempting to determine session status with message '" . $ex->getMessage() . "', code " . $ex->getCode() . ".\n";
}
} else {
$body .= "#################################################################\n";
$body .= "## No session information\n";
}
$body .= "#################################################################\n\n";
$mail->setBody($body);
$addresses = $this->_config->error->address;
if ($addresses instanceof Zend_Config) {
foreach ($addresses as $addr) {
$mail->addTo($addr);
}
} else {
$mail->addTo($addresses);
}
try {
$mail->send();
} catch (Exception $ex) {
/* Nothing much more we can do. */
}
}
