function _calls_detail_map_recordset($cdr)
{
$mapaEstados = array('abandonada' => 'Bỏ nhỡ', 'Abandoned' => 'Bỏ nhỡ', 'terminada' => 'Đã nghe', 'Success' => 'Đã nghe', 'fin-monitoreo' => _tr('End Monitor'), 'Failure' => _tr('Failure'), 'NoAnswer' => _tr('NoAnswer'), 'OnQueue' => _tr('OnQueue'), 'Placing' => _tr('Placing'), 'Ringing' => _tr('Ringing'), 'ShortCall' => _tr('ShortCall'), 'activa' => 'Đang gọi');
return array($cdr['stt'], $cdr[0], htmlentities($cdr[1], ENT_COMPAT, "UTF-8"), substr($cdr[2], 0, 10), substr($cdr[2], 11, 8), substr($cdr[3], 0, 10), substr($cdr[3], 11, 8), is_null($cdr[4]) ? '-' : formatoSegundos($cdr[4]), is_null($cdr[5]) ? '-' : formatoSegundos($cdr[5]), $cdr[6], $cdr[8], $cdr[9], isset($mapaEstados[$cdr[10]]) ? $mapaEstados[$cdr[10]] : _tr($cdr[10]), is_null($cdr[12]) || trim($cdr[12] == '') ? '' : '<a href="javascript:void(0)" onclick="view_note(\'' . $cdr[11] . '\')">Xem</a>');
}
function _moduleContent(&$smarty, $module_name)
{
include_once "libs/paloSantoGrid.class.php";
include_once "libs/paloSantoDB.class.php";
include_once "libs/paloSantoForm.class.php";
include_once "libs/paloSantoConfig.class.php";
require_once "libs/misc.lib.php";
//Incluir librería de lenguaje
load_language_module($module_name);
//include module files
include_once "modules/{$module_name}/configs/default.conf.php";
include_once "modules/{$module_name}/libs/paloSantoCallPerAgent.class.php";
global $arrConf;
global $arrLang;
$arrCallsAgentTmp = 0;
//folder path for custom templates
$base_dir = dirname($_SERVER['SCRIPT_FILENAME']);
$templates_dir = isset($arrConfig['templates_dir']) ? $arrConfig['templates_dir'] : 'themes';
$local_templates_dir = "{$base_dir}/modules/{$module_name}/" . $templates_dir . '/' . $arrConf['theme'];
$pConfig = new paloConfig("/etc", "amportal.conf", "=", "[[:space:]]*=[[:space:]]*");
$arrConfig = $pConfig->leer_configuracion(false);
$pDB = new paloDB($cadena_dsn);
$arrData = array();
$oCallsAgent = new paloSantoCallsAgent($pDB);
$urlVars = array('menu' => $module_name);
$smarty->assign("menu", "calls_per_agent");
$smarty->assign("Filter", _tr('Query'));
$arrFormElements = createFieldFilter();
$oFilterForm = new paloForm($smarty, $arrFormElements);
// Por omision las fechas toman el sgte. valor (la fecha de hoy)
$date_start = date("Y-m-d") . " 00:00:00";
$date_end = date("Y-m-d") . " 23:59:59";
$arrFilterExtraVars = null;
$fieldPat = array();
if (isset($_POST['filter'])) {
if ($oFilterForm->validateForm($_POST)) {
// Exito, puedo procesar los datos ahora.
$date_start = translateDate($_POST['date_start']) . " 00:00:00";
$date_end = translateDate($_POST['date_end']) . " 23:59:59";
if (!empty($_POST['field_pattern'])) {
$fieldPat[$_POST['field_name']][] = $_POST['field_pattern'];
}
if (!empty($_POST['field_pattern_1'])) {
$fieldPat[$_POST['field_name_1']][] = $_POST['field_pattern_1'];
}
$arrFilterExtraVars = array("date_start" => $_POST['date_start'], "date_end" => $_POST['date_end'], "field_name" => $_POST['field_name'], "field_pattern" => $_POST['field_pattern'], "field_name_1" => $_POST['field_name_1'], "field_pattern_1" => $_POST['field_pattern_1']);
} else {
// Error
$smarty->assign("mb_title", _tr("Validation Error"));
$arrErrores = $oFilterForm->arrErroresValidacion;
$strErrorMsg = "<b>" . _tr('The following fields contain errors') . ":</b><br>";
foreach ($arrErrores as $k => $v) {
$strErrorMsg .= "{$k}, ";
}
$strErrorMsg .= "";
$smarty->assign("mb_message", $strErrorMsg);
}
$htmlFilter = $contenidoModulo = $oFilterForm->fetchForm("{$local_templates_dir}/filter.tpl", "", $_POST);
} else {
if (isset($_GET['date_start']) and isset($_GET['date_end'])) {
$date_start = translateDate($_GET['date_start']) . " 00:00:00";
$date_end = translateDate($_GET['date_end']) . " 23:59:59";
if (!empty($_GET['field_pattern'])) {
$fieldPat[$_GET['field_name']][] = $_GET['field_pattern'];
}
if (!empty($_GET['field_pattern_1'])) {
$fieldPat[$_GET['field_name_1']][] = $_GET['field_pattern_1'];
}
$arrFilterExtraVars = array("date_start" => $_GET['date_start'], "date_end" => $_GET['date_end']);
$htmlFilter = $contenidoModulo = $oFilterForm->fetchForm("{$local_templates_dir}/filter.tpl", "", $_GET);
} else {
$htmlFilter = $contenidoModulo = $oFilterForm->fetchForm("{$local_templates_dir}/filter.tpl", "", array('date_start' => date("d M Y"), 'date_end' => date("d M Y"), 'field_name' => 'agent', 'field_pattern' => '', 'field_name_1' => 'agent', 'field_pattern_1' => ''));
}
}
$bElastixNuevo = method_exists('paloSantoGrid', 'setURL');
$oGrid = new paloSantoGrid($smarty);
$oGrid->enableExport();
// enable export.
$oGrid->showFilter($htmlFilter);
$bExportando = $bElastixNuevo ? $oGrid->isExportAction() : isset($_GET['exportcsv']) && $_GET['exportcsv'] == 'yes' || isset($_GET['exportspreadsheet']) && $_GET['exportspreadsheet'] == 'yes' || isset($_GET['exportpdf']) && $_GET['exportpdf'] == 'yes';
$offset = 0;
$limit = 20;
if (isset($fieldPat['type'])) {
$fieldPat['type'] = array_map('strtoupper', $fieldPat['type']);
}
$arrCallsAgentTmp = $oCallsAgent->obtenerCallsAgent($date_start, $date_end, $fieldPat);
if (!is_array($arrCallsAgentTmp)) {
$smarty->assign(array('mb_title' => _tr('ERROR'), 'mb_message' => $oCallsAgent->errMsg));
$arrCallsAgentTmp = array();
}
$totalCallsAgents = count($arrCallsAgentTmp);
// Si se quiere avanzar a la sgte. pagina
if ($bElastixNuevo) {
$oGrid->setLimit($limit);
$oGrid->setTotal($totalCallsAgents + 1);
$offset = $oGrid->calculateOffset();
} else {
if (isset($_GET['nav']) && $_GET['nav'] == "end") {
// Mejorar el sgte. bloque.
if ($totalCallsAgents % $limit == 0) {
$offset = $totalCallsAgents - $limit;
} else {
$offset = $totalCallsAgents - $totalCallsAgents % $limit;
}
}
// Si se quiere avanzar a la sgte. pagina
if (isset($_GET['nav']) && $_GET['nav'] == "next") {
$offset = $_GET['start'] + $limit - 1;
}
// Si se quiere retroceder
if (isset($_GET['nav']) && $_GET['nav'] == "previous") {
$offset = $_GET['start'] - $limit - 1;
}
}
// Bloque comun
$arrCallsAgent = array_slice($arrCallsAgentTmp, $offset, $limit);
$arrData = array();
$sumCallAnswered = $sumDuration = $timeMayor = 0;
foreach ($arrCallsAgent as $cdr) {
$arrData[] = array($cdr['agent_number'], htmlentities($cdr['agent_name'], ENT_COMPAT, 'UTF-8'), $cdr['type'], $cdr['queue'], $cdr['num_answered'], formatoSegundos($cdr['sum_duration']), formatoSegundos($cdr['avg_duration']), formatoSegundos($cdr['max_duration']));
$sumCallAnswered += $cdr['num_answered'];
// Total de llamadas contestadas
$sumDuration += $cdr['sum_duration'];
// Total de segundos en llamadas
$timeMayor = $timeMayor < $cdr['max_duration'] ? $cdr['max_duration'] : $timeMayor;
}
$sTagInicio = !$bExportando ? '<b>' : '';
$sTagFinal = $sTagInicio != '' ? '</b>' : '';
$arrData[] = array($sTagInicio . _tr('Total') . $sTagFinal, '', '', '', $sTagInicio . $sumCallAnswered . $sTagFinal, $sTagInicio . formatoSegundos($sumDuration) . $sTagFinal, $sTagInicio . formatoSegundos($sumCallAnswered > 0 ? $sumDuration / $sumCallAnswered : 0) . $sTagFinal, $sTagInicio . formatoSegundos($timeMayor) . $sTagFinal);
// Construyo el URL base
if (isset($arrFilterExtraVars) && is_array($arrFilterExtraVars) && count($arrFilterExtraVars) > 0) {
$urlVars = array_merge($urlVars, $arrFilterExtraVars);
}
if ($bElastixNuevo) {
$oGrid->setURL(construirURL($urlVars, array("nav", "start")));
$oGrid->setData($arrData);
$arrColumnas = array(_tr("No.Agent"), _tr("Agent"), _tr("Type"), _tr("Queue"), _tr("Calls answered"), _tr("Duration"), _tr("Average"), _tr("Call longest"));
$oGrid->setColumns($arrColumnas);
$oGrid->setTitle(_tr("Calls per Agent"));
$oGrid->pagingShow(true);
$oGrid->setNameFile_Export(_tr("Calls per Agent"));
$smarty->assign("SHOW", _tr("Show"));
return $oGrid->fetchGrid();
} else {
$url = construirURL($urlVars, array("nav", "start"));
$offset = 0;
$total = count($arrData);
$limit = $total;
$arrGrid = array("title" => _tr("Calls per Agent"), "url" => $url, "icon" => "images/user.png", "width" => "99%", "start" => $total == 0 ? 0 : $offset + 1, "end" => $offset + $limit <= $total ? $offset + $limit : $total, "total" => $total, "columns" => array(0 => array("name" => _tr("No.Agent"), "property" => ""), 1 => array("name" => _tr("Agent"), "property" => ""), 2 => array("name" => _tr("Type"), "property" => ""), 3 => array("name" => _tr("Queue"), "property" => ""), 4 => array("name" => _tr("Calls answered"), "property" => ""), 5 => array("name" => _tr("Duration"), "property" => ""), 6 => array("name" => _tr("Average"), "property" => ""), 7 => array("name" => _tr("Call longest"), "property" => "")));
if (isset($_GET['exportpdf']) && $_GET['exportpdf'] == 'yes' && method_exists($oGrid, 'fetchGridPDF')) {
return $oGrid->fetchGridPDF($arrGrid, $arrData);
}
if (isset($_GET['exportspreadsheet']) && $_GET['exportspreadsheet'] == 'yes' && method_exists($oGrid, 'fetchGridXLS')) {
return $oGrid->fetchGridXLS($arrGrid, $arrData);
}
if ($bExportando) {
header("Cache-Control: private");
header("Pragma: cache");
header('Content-Type: application/octet-stream');
header('Content-disposition: inline; filename="calls_per_agent.csv"');
header('Content-Type: application/force-download');
}
if ($bExportando) {
return $oGrid->fetchGridCSV($arrGrid, $arrData);
}
$sContenido = $oGrid->fetchGrid($arrGrid, $arrData, $arrLang);
if (strpos($sContenido, '<form') === FALSE) {
$sContenido = "<form method=\"POST\" style=\"margin-bottom:0;\" action=\"{$url}\">{$sContenido}</form>";
}
return $sContenido;
}
}
function reportReportsBreak($smarty, $module_name, $local_templates_dir, &$pDB)
{
// Obtener rango de fechas de consulta. Si no existe, se asume día de hoy
$sFechaInicio = date('d M Y');
if (isset($_GET['txt_fecha_init'])) {
$sFechaInicio = $_GET['txt_fecha_init'];
}
if (isset($_POST['txt_fecha_init'])) {
$sFechaInicio = $_POST['txt_fecha_init'];
}
$sFechaFinal = date('d M Y');
if (isset($_GET['txt_fecha_end'])) {
$sFechaFinal = $_GET['txt_fecha_end'];
}
if (isset($_POST['txt_fecha_end'])) {
$sFechaFinal = $_POST['txt_fecha_end'];
}
$arrFilterExtraVars = array("txt_fecha_init" => $sFechaInicio, "txt_fecha_end" => $sFechaFinal);
$arrFormElements = createFieldFilter();
$oFilterForm = new paloForm($smarty, $arrFormElements);
// Validación de las fechas recogidas
if (!$oFilterForm->validateForm($arrFilterExtraVars)) {
$smarty->assign("mb_title", _tr("Validation Error"));
$arrErrores = $oFilterForm->arrErroresValidacion;
$strErrorMsg = '<b>' . _tr('The following fields contain errors') . '</b><br/>';
foreach ($arrErrores as $k => $v) {
$strErrorMsg .= "{$k}, ";
}
$smarty->assign("mb_message", $strErrorMsg);
$arrFilterExtraVars = array("txt_fecha_init" => date('d M Y'), "txt_fecha_end" => date('d M Y'));
}
$htmlFilter = $oFilterForm->fetchForm("{$local_templates_dir}/filter.tpl", "", $arrFilterExtraVars);
// Obtener fechas en formato yyyy-mm-dd
$sFechaInicio = translateDate($arrFilterExtraVars['txt_fecha_init']);
$sFechaFinal = translateDate($arrFilterExtraVars['txt_fecha_end']);
$oReportsBreak = new paloSantoReportsBreak($pDB);
//begin grid parameters
$bElastixNuevo = method_exists('paloSantoGrid', 'setURL');
$oGrid = new paloSantoGrid($smarty);
$oGrid->enableExport();
// enable export.
$oGrid->showFilter($htmlFilter);
$arrColumnas = array(_tr('Agent Number'), _tr('Agent Name'));
$bExportando = $bElastixNuevo ? $oGrid->isExportAction() : isset($_GET['exportcsv']) && $_GET['exportcsv'] == 'yes' || isset($_GET['exportspreadsheet']) && $_GET['exportspreadsheet'] == 'yes' || isset($_GET['exportpdf']) && $_GET['exportpdf'] == 'yes';
$datosBreaks = $oReportsBreak->getReportesBreak($sFechaInicio, $sFechaFinal);
$mapa = array();
// Columna del break dado su ID
$sTagInicio = !$bExportando ? '<b>' : '';
$sTagFinal = $sTagInicio != '' ? '</b>' : '';
$filaTotales = array($sTagInicio . _tr('Total') . $sTagFinal, '');
foreach ($datosBreaks['breaks'] as $idBreak => $sNombreBreak) {
$mapa[$idBreak] = count($arrColumnas);
$arrColumnas[] = $sNombreBreak;
$filaTotales[] = 0;
// Total de segundos usado por todos los agentes en este break
}
$mapa['TOTAL'] = count($arrColumnas);
$filaTotales[] = 0;
// Total de segundos usado por todos los agentes en todos los breaks
$arrColumnas[] = _tr('Total');
$arrData = array();
foreach ($datosBreaks['reporte'] as $infoAgente) {
$filaAgente = array($infoAgente['numero_agente'], $infoAgente['nombre_agente']);
$iTotalAgente = 0;
// Total de segundos usados por agente en breaks
// Valor inicial de todos los breaks es 0 segundos
foreach (array_keys($datosBreaks['breaks']) as $idBreak) {
$filaAgente[$mapa[$idBreak]] = '00:00:00';
}
// Asignar duración del break para este agente y break
foreach ($infoAgente['breaks'] as $tuplaBreak) {
$sTagInicio = !$bExportando && $tuplaBreak['duracion'] > 0 ? '<font color="green">' : '';
$sTagFinal = $sTagInicio != '' ? '</font>' : '';
$filaAgente[$mapa[$tuplaBreak['id_break']]] = $sTagInicio . formatoSegundos($tuplaBreak['duracion']) . $sTagFinal;
$iTotalAgente += $tuplaBreak['duracion'];
$filaTotales[$mapa[$tuplaBreak['id_break']]] += $tuplaBreak['duracion'];
$filaTotales[$mapa['TOTAL']] += $tuplaBreak['duracion'];
}
// Total para todos los breaks de este agente
$filaAgente[$mapa['TOTAL']] = formatoSegundos($iTotalAgente);
$arrData[] = $filaAgente;
}
$sTagInicio = !$bExportando ? '<b>' : '';
$sTagFinal = $sTagInicio != '' ? '</b>' : '';
foreach ($mapa as $iPos) {
$filaTotales[$iPos] = $sTagInicio . formatoSegundos($filaTotales[$iPos]) . $sTagFinal;
}
$arrData[] = $filaTotales;
if ($bElastixNuevo) {
$oGrid->setURL(construirURL($arrFilterExtraVars));
$oGrid->setData($arrData);
$oGrid->setColumns($arrColumnas);
$oGrid->setTitle(_tr("Reports Break"));
$oGrid->pagingShow(false);
$oGrid->setNameFile_Export(_tr("Reports Break"));
$smarty->assign("SHOW", _tr("Show"));
return $oGrid->fetchGrid();
} else {
$url = construirURL($arrFilterExtraVars);
$offset = 0;
$total = count($datosBreaks['reporte']) + 1;
$limit = $total;
function _map_name($s)
{
return array('name' => $s);
}
$arrGrid = array("title" => _tr('Reports Break'), "url" => $url, "icon" => "images/list.png", "width" => "99%", "start" => $total == 0 ? 0 : $offset + 1, "end" => $offset + $limit <= $total ? $offset + $limit : $total, "total" => $total, "columns" => array_map('_map_name', $arrColumnas));
if (isset($_GET['exportpdf']) && $_GET['exportpdf'] == 'yes' && method_exists($oGrid, 'fetchGridPDF')) {
return $oGrid->fetchGridPDF($arrGrid, $arrData);
}
if (isset($_GET['exportspreadsheet']) && $_GET['exportspreadsheet'] == 'yes' && method_exists($oGrid, 'fetchGridXLS')) {
return $oGrid->fetchGridXLS($arrGrid, $arrData);
}
if ($bExportando) {
$title = $sFechaInicio . "-" . $sFechaFinal;
header("Cache-Control: private");
header("Pragma: cache");
header('Content-Type: text/csv; charset=utf-8; header=present');
header("Content-disposition: attachment; filename=\"" . $title . ".csv\"");
}
if ($bExportando) {
return $oGrid->fetchGridCSV($arrGrid, $arrData);
}
$sContenido = $oGrid->fetchGrid($arrGrid, $arrData);
if (strpos($sContenido, '<form') === FALSE) {
$sContenido = "<form method=\"POST\" style=\"margin-bottom:0;\" action=\"{$url}\">{$sContenido}</form>";
}
return $sContenido;
}
}
function _moduleContent(&$smarty, $module_name)
{
global $arrConf;
global $arrConfModule;
//include module files
include_once "modules/{$module_name}/configs/default.conf.php";
include_once "modules/{$module_name}/libs/paloSantoTiempoConexiondeAgentes.class.php";
include_once "libs/paloSantoConfig.class.php";
$arrConf = array_merge($arrConf, $arrConfModule);
// Obtengo la ruta del template a utilizar para generar el filtro.
$base_dir = dirname($_SERVER['SCRIPT_FILENAME']);
$templates_dir = isset($arrConf['templates_dir']) ? $arrConf['templates_dir'] : 'themes';
$local_templates_dir = "{$base_dir}/modules/{$module_name}/" . $templates_dir . '/' . $arrConf['theme'];
load_language_module($module_name);
//conexion resource
$pConfig = new paloConfig("/etc", "amportal.conf", "=", "[[:space:]]*=[[:space:]]*");
$arrConfig = $pConfig->leer_configuracion(false);
$dsnAsteriskCdr = $arrConfig['AMPDBENGINE']['valor'] . "://" . $arrConfig['AMPDBUSER']['valor'] . ":" . $arrConfig['AMPDBPASS']['valor'] . "@" . $arrConfig['AMPDBHOST']['valor'] . "/asterisk";
$pDB = new paloDB($arrConf['dsn_conn_database']);
$pDB_asterisk = new paloDB($dsnAsteriskCdr);
$oCallsAgent = new paloSantoTiempoConexiondeAgentes($pDB);
// Variables estáticas asignadas vía Smarty
$smarty->assign(array("Filter" => _tr('Show')));
$bElastixNuevo = method_exists('paloSantoGrid', 'setURL');
$oGrid = new paloSantoGrid($smarty);
$bExportando = $bElastixNuevo ? $oGrid->isExportAction() : isset($_GET['exportcsv']) && $_GET['exportcsv'] == 'yes';
// Estas son las colas entrantes disponibles en el sistema
$arrQueue = leerColasEntrantes($pDB, $pDB_asterisk);
$t = array_keys($arrQueue);
if (count($t) <= 0) {
// TODO: internacionalizar y poner en plantilla
return <<<NO_QUEUE_END
<p><b>No queues have been defined for incoming calls.</b></p>
<p>For proper operation and reporting, it is necessary to configure at least one queue. You can add queues <a href="?menu=pbxconfig&display=queues">here</a>.
In addition, the queue must be registered for use by incoming calls by clicking <a href="?menu=queues">here</a>.</p>
NO_QUEUE_END;
}
$sColaOmision = $t[0];
//Esto es para validar cuando recien se entra al modulo, para q aparezca seteado un numero de agente en el textbox
// TODO: reemplazar con lista desplegable de agentes en cola elegida
$sAgenteOmision = $oCallsAgent->obtener_agente();
$arrFormElements = createFieldFilter($arrQueue);
$oFilterForm = new paloForm($smarty, $arrFormElements);
// Valores iniciales de las variables
$paramConsulta = array('date_start' => date('d M Y'), 'date_end' => date('d M Y'), 'queue' => $sColaOmision, 'agent' => $sAgenteOmision);
foreach (array_keys($paramConsulta) as $k) {
if (isset($_GET[$k])) {
$paramConsulta[$k] = $_GET[$k];
}
if (isset($_POST[$k])) {
$paramConsulta[$k] = $_POST[$k];
}
}
if ($oFilterForm->validateForm($paramConsulta)) {
// Exito, puedo procesar los datos ahora.
} else {
// Error
$smarty->assign("mb_title", _tr("Validation Error"));
$arrErrores = $oFilterForm->arrErroresValidacion;
$strErrorMsg = "<b>" . _tr('Required field') . ":</b><br/>";
foreach ($arrErrores as $k => $v) {
$strErrorMsg .= "{$k}, ";
}
$strErrorMsg .= "";
$smarty->assign("mb_message", $strErrorMsg);
$paramConsulta = array('date_start' => date('d M Y'), 'date_end' => date('d M Y'), 'queue' => $sColaOmision, 'agent' => $sAgenteOmision);
}
// Se genera el filtro con las variables ya validadas
$htmlFilter = $oFilterForm->fetchForm("{$local_templates_dir}/filter.tpl", "", $paramConsulta);
// Consultar los datos y generar la matriz del reporte
$sFechaInicial = translateDate($paramConsulta['date_start']);
$sFechaFinal = translateDate($paramConsulta['date_end']);
$r = $oCallsAgent->reportarBreaksAgente($paramConsulta['agent'], $paramConsulta['queue'], $sFechaInicial, $sFechaFinal);
$b = $bExportando ? array('', '') : array('<b>', '</b>');
$ub = $bExportando ? array('', '') : array('<u><b>', '</b></u>');
$arrData = array();
if (is_array($r) && count($r) > 0) {
$tempTiempos = array('monitoreadas' => 0, 'llamadas_por_hora' => 0, 'duracion_llamadas' => 0, 'promedio_duracion' => 0, 'total_llamadas' => 0);
foreach ($r['tiempos_llamadas'] as $tupla) {
$tempTiempos['llamadas_por_hora'] = $tempTiempos['total_llamadas'] += $tupla['N'];
$tempTiempos['duracion_llamadas'] += $tupla['tiempo_llamadas_entrantes'];
if ($tupla['status'] == 'terminada') {
$tempTiempos['monitoreadas'] = $tupla['N'];
$tempTiempos['promedio_duracion'] = $tupla['promedio_sobre_monitoreadas'];
}
}
if ($r['tiempo_conexion'] > 0) {
$tempTiempos['llamadas_por_hora'] /= $r['tiempo_conexion'] / 3600;
}
$sFormatoMonitoreadas = sprintf('%d %s(s) (%d %s, %d %s)', $tempTiempos['total_llamadas'], _tr('Call'), $tempTiempos['monitoreadas'], _tr('Monitored'), $tempTiempos['total_llamadas'] - $tempTiempos['monitoreadas'], _tr('Unmonitored'));
$arrData = array(array($b[0] . strtoupper(_tr('Agent name')) . $b[1], $r['name'], "", ""), array($b[0] . strtoupper(_tr('Conecction Data')) . $b[1], "", "", ""), array(_tr('First Conecction'), $r['primera_conexion'], "", ""), array(_tr('Last Conecction'), $r['ultima_conexion'], "", ""), array(_tr('Time Conecction'), formatoSegundos($r['tiempo_conexion']), "", ""), array(_tr('Count Conecction'), $r['conteo_conexion'], "", ""), array($b[0] . strtoupper(_tr('Calls Entry')) . $b[1], "", "", ""), array(_tr('Count Calls Entry'), $sFormatoMonitoreadas, "", ""), array(_tr('Calls/h'), number_format($tempTiempos['llamadas_por_hora'], 2), "", ""), array(_tr('Time Call Entry'), formatoSegundos($tempTiempos['duracion_llamadas']), "", ""), array(_tr('Average Calls Entry'), $tempTiempos['promedio_duracion'] . " (" . _tr('Monitored only') . ')', "", ""), array($b[0] . strtoupper(_tr('Reason No Ready')) . $b[1], "", "", ""), array($ub[0] . _tr('Break') . $ub[1], $ub[0] . _tr('Count') . $ub[1], $ub[0] . _tr('Hour') . $ub[1], $ub[0] . _tr('Porcent compare whit time not ready') . $ub[1]));
$tempBreaks = array();
$iTotalSeg = 0;
foreach ($r['tiempos_breaks'] as $tupla) {
$tempBreaks[] = array($tupla['name'], $tupla['N'], formatoSegundos($tupla['total_break']), $tupla['total_break']);
$iTotalSeg += $tupla['total_break'];
}
for ($i = 0; $i < count($tempBreaks); $i++) {
$tempBreaks[$i][3] = number_format(100.0 * ($tempBreaks[$i][3] / $iTotalSeg), 2) . ' %';
$arrData[] = $tempBreaks[$i];
}
} else {
if (!is_array($r)) {
$smarty->assign("mb_title", _tr("Database Error"));
$smarty->assign("mb_message", $oCallsAgent->errMsg);
}
$arrData[] = array($b[0] . _tr("There aren't records to show") . $b[1], '', '', '');
}
// Creo objeto de grid
$oGrid->enableExport();
$oGrid->showFilter($htmlFilter);
// La definición del grid
$paramConsulta['menu'] = $module_name;
if ($bElastixNuevo) {
$oGrid->setURL(construirURL($paramConsulta));
$oGrid->setData($arrData);
$arrColumnas = array("", "", "", "");
$oGrid->setColumns($arrColumnas);
$oGrid->setTitle(_tr("Agent Information"));
$oGrid->pagingShow(false);
$oGrid->setNameFile_Export(_tr("Agent Information"));
$smarty->assign("SHOW", _tr("Show"));
return $oGrid->fetchGrid();
} else {
global $arrLang;
$total = $end = count($arrData);
$offset = 0;
$url = construirUrl($paramConsulta);
$arrGrid = array("title" => _tr("Time conecction of agents"), "icon" => "images/list.png", "width" => "99%", "start" => $total == 0 ? 0 : $offset + 1, "end" => $end, "total" => $total, "url" => $url, "columns" => array(0 => array("name" => "", "property" => ""), 1 => array("name" => "", "property" => ""), 2 => array("name" => "", "property" => ""), 3 => array("name" => "", "property" => "")));
if ($bExportando) {
$fechaActual = date("d M Y");
header("Cache-Control: private");
header("Pragma: cache");
$title = $fechaActual;
header('Content-Type: text/csv; charset=utf-8; header=present');
header("Content-disposition: attachment; filename=\"" . $title . ".csv\"");
}
if ($bExportando) {
return $oGrid->fetchGridCSV($arrGrid, $arrData);
}
$sContenido = $oGrid->fetchGrid($arrGrid, $arrData, $arrLang);
if (strpos($sContenido, '<form') === FALSE) {
$sContenido = "<form method=\"POST\" style=\"margin-bottom:0;\" action=\"{$url}\">{$sContenido}</form>";
}
return $sContenido;
}
}
