$mailstring .= "Name: " . $fname . "\n";
$mailstring .= "Vorname: " . $fsurname . "\n";
$mailstring .= "Strasse: " . $fstreet . "\n";
$mailstring .= "PLZ: " . $fzip . "\n";
$mailstring .= "Ort: " . $fcity . "\n";
$mailstring .= "Telefon: " . $ftel . "\n";
$mailstring .= "Fax: " . $ffax . "\n";
$mailstring .= "E-Mail: " . $femail . "\n\n";
$mailstring .= $fmessage . "\n";
$mailstring .= "\n\n";
include $c["path"] . "modules/customercare/tickets.inc.php";
$ticket = CreateTicket($fsubject, $fname . ', ' . $fsurname, $femail, $ticket_category, $fphone, "1");
if ($ticket == false) {
mail($trouble_email, "{TROUBLE} {$fsubject}", "[ERROR: CreateTicket failed]\n" . $mailstring, "From: Mailing System\nReply-To: {$trouble_email}");
} else {
if (!PostMessage($ticket, $mailstring)) {
mail($trouble_email, "{TROUBLE} {$ticket_subject}", "[ERROR: PostMessage failed]\n" . $mailstring, "From: Mailing System\nReply-To: {$trouble_email}");
}
}
echo $cds->content->get("success");
} else {
$body = $cds->content->get("Body");
if (strlen($body) > 0) {
echo $body;
br();
}
if ($sma != 1) {
echo '<form name="contact" method="post">';
}
echo '<table width="100%" cellpadding=5" cellspacing="0" border="0">';
$label = $cds->content->get("name");
function GetEmails() {
global $trouble_email;
/* Find out which pop accounts (categories) we have to check */
$cat_res = mysql_query("select * from tickets_categories;");
/* Check each pop accounts / categories */
if (!!$cat_res) {
while ($cat_row = mysql_fetch_array($cat_res)) {
$mbox = imap_open("{".$cat_row["pophost"].":110/pop3/notls}INBOX",$cat_row["popuser"],$cat_row["poppass"])
or die("can't connect: ".imap_last_error());
$curmsg = 1;
while ($curmsg <= imap_num_msg($mbox)) {
//print "Retrieving new message.<br>";
$body = get_part($mbox, $curmsg, "TEXT/PLAIN");
if ($body == "")
$body = get_part($mbox, $curmsg, "TEXT/HTML");
// if ($body == "") { /* We can't do anything with this email, leave it there */
// print "Error: Message could not be parsed. I left it in the mailbox.<br>";
// continue;
// }
$head = imap_headerinfo($mbox, $curmsg, 800, 800);
// TODO: Name and Email address should be properly parsed here.
$email = $head->reply_toaddress;
$name = $head->fromaddress;
$subject = $head->fetchsubject;
//print "Subject: $subject<br>";
/* Check the subject for ticket number */
if (!ereg ("[[][#][0-9]{6}[]]", $head->fetchsubject)) {
/* Seems like a new ticket, create it first */
//print "Creating a new ticket.<br>";
$ticket_id = CreateTicket($subject, $name, $email, $cat_row["id"], "");
if ($ticket_id == false) {
/* We had troubles creating the ticket. Forward the problematic email to a real human */
print "Warning: CreateTicket failed! Message forwarded to $trouble_email <br>";
@mail ($trouble_email, "{TROUBLE} $subject", "[ERROR: CreateTicket failed]\n".$body, "From: $name\nReply-To: $email");
@imap_delete($mbox, $curmsg);
$curmsg++;
continue;
}
} else {
/* Seems like a followup of an existing ticket, extract ticket_id from subject */
$ticket_id = substr(strstr($head->fetchsubject, "[#"), 2, 6);
//print "Follow up to ticket #$ticket_id<br>";
SendNotification($name, $email, "", $subject, $cat_row["id"]);
}
$body = ereg_replace("\n\n", "\n", $body);
if (!PostMessage($ticket_id, $body)) {
/* Could not post the ticket, forward the problematic email to a real human */
print "Warning: PostMessage failed! Message forwarded to $trouble_email <bR>";
mail ($trouble_email, "{TROUBLE} $subject", "[ERROR: PostMessage failed]\n".$body, "From: $name\nReply-To: $email");
}
imap_delete($mbox, $curmsg);
$curmsg++;
}
imap_expunge($mbox);
imap_close($mbox);
}
}
}
/**
* Use this function use for start script working
* Main function not return value.
*/
function Main()
{
if (isset($_REQUEST['update']) == true) {
Update();
exit;
}
if (isset($_REQUEST['post_message']) === true || strlen($_REQUEST['post_message']) > 0) {
PostMessage();
return;
}
if (isset($_REQUEST['clear_message']) === true) {
ClearMessage();
return;
}
if (isset($_REQUEST['add_message']) === true || strlen($_REQUEST['add_message']) > 0) {
AddMessage();
return;
}
}