/
report_incidents_by_customer.php
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/
report_incidents_by_customer.php
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<?php
// site_incidents.php - csv file showing how many incidents each site logged
//
// SiT (Support Incident Tracker) - Support call tracking system
// Copyright (C) 2000-2009 Salford Software Ltd. and Contributors
//
// This software may be used and distributed according to the terms
// of the GNU General Public License, incorporated herein by reference.
//
$permission = 37; // Run Reports
require ('core.php');
require (APPLICATION_LIBPATH . 'functions.inc.php');
// This page requires authentication
require (APPLICATION_LIBPATH . 'auth.inc.php');
$title = $strSiteIncidents;
$startdate = cleanvar($_REQUEST['start']);
$enddate = cleanvar($_REQUEST['end']);
$mode = cleanvar($_REQUEST['mode']);
$zerologged = cleanvar($_REQUEST['zerologged']);
$showsitesloggedfewerthanxcalls = cleanvar($_REQUEST['showsitesloggedfewerthanxcalls']);
$numberofcalls = cleanvar($_REQUEST['numberofcalls']);
$showincidentdetails = cleanvar($_REQUEST['showincidentdetails']);
$onlyshowactivesites = cleanvar($_REQUEST['onlyshowactivesites']);
$slas = cleanvar($_REQUEST['slas']);
$showproducts = cleanvar($_REQUEST['showproducts']);
if (empty($mode))
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
?>
<script type='text/javascript'>
function toggleLessThanX()
{
if ($('showsitesloggedfewerthanxcalls').checked == true)
{
$('numberofcalls').show();
$('labelforxcalls').show();
$('zerologged').checked = true;
$('zerologged').readOnly = true;
}
else
{
$('numberofcalls').hide();
$('labelforxcalls').hide();
$('zerologged').checked = false;
$('zerologged').readOnly = false;
}
}
function toggleDisableIncidents()
{
if ($('output').value == 'screen')
{
$('showincidentdetails').readOnly = false;
}
else
{
$('showincidentdetails').checked = false;
$('showincidentdetails').readOnly = true;
}
}
</script>
<?php
echo "<h2>{$title}</h2>";
echo "<form name='date' action='".$_SERVER['PHP_SELF']."?mode=run' method='post'>\n";
echo "<table class='vertical'>\n";
echo "<tr><th>{$strStartDate}:</th><td title='date picker'>\n";
echo "<input name='start' size='10' value='{$date}' />\n";
echo date_picker('date.start');
echo "</td></tr>\n";
echo "<tr><th>{$strEndDate}:</th><td align='left' class='shade1' title='date picker'>\n";
echo "<input name='end' size='10' />\n";
echo date_picker('date.end');
echo "</td></tr>\n";
echo "<tr><th>{$strShowSitesThatHaveLoggedNoIncidents}</th><td><input type='checkbox' name='zerologged' id='zerologged' /></td></tr>\n";
echo "<tr><th>{$strExcludeSitesWith}".help_link('CTRLAddRemove')."</th><td>\n";
$sql = "SELECT DISTINCT id, tag FROM `{$dbServiceLevels}`";
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(),E_USER_WARNING);
if (mysql_num_rows($result) > 0)
{
echo "<select name='slas[]' multiple='multiple' size='5'>\n";
while ($obj = mysql_fetch_object($result))
{
echo "<option value='$obj->id'>{$obj->tag}</option>\n";
}
echo "</select>\n";
}
echo "</td></tr>\n";
echo "<tr><th>{$strShowSitesWhichHaveLoggedLessThanCalls}</th><td>\n";
echo "<input type='checkbox' name='showsitesloggedfewerthanxcalls' id='showsitesloggedfewerthanxcalls' onclick=\"toggleLessThanX();\" />\n";
echo "<input type='text' name='numberofcalls' id='numberofcalls' style='display:none'/><label id='labelforxcalls' for='showsitesloggedfewerthanxcalls' style='display:none'>{$strIncidents}</label></td></tr>\n";
echo "<tr><th>{$strShowIncidentDetails}</th><td><input type='checkbox' name='showincidentdetails' id='showincidentdetails' /></td></tr>\n";
echo "<tr><th>{$strOnlyShowSitesWithActiveContracts}</th><td><input type='checkbox' name='onlyshowactivesites' id='onlyshowactivesites' /></td></tr>\n";
echo "<tr><th>{$strShowProducts}</th><td><input type='checkbox' name='showproducts' id='showproducts' /></td></tr>";
echo "<tr><th>{$strOutput}</th>\n";
echo "<td><select name='output' id='output'><option value='screen' onclick='toggleDisableIncidents();'>{$strScreen}</option>\n";
echo "<option value='csv' onclick='toggleDisableIncidents();'>{$strCSVfile}</option></select></td></tr>\n";
echo "</table>\n";
echo "<p align='center'>";
echo "<input type='hidden' name='user' value='{$user}' />";
echo "<input type='hidden' name='step' value='1' />";
echo "<input type='submit' value=\"{$strRunReport}\" /></p>";
echo "</form>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
else
{
$output = cleanvar($_REQUEST['output']);
if (empty($startdate)) $startdate = date('Y-m-d', mktime(0, 0, 0, date("m"), date("d"), date("Y")-1)); // 1 year ago
if (empty($enddate)) $enddate = date('Y-m-d');
function does_site_have_certain_sla_contract($siteid, $slas)
{
$toReturn = false;
global $CONFIG, $dbMaintenance, $dbServiceLevels;
if (!empty($slas))
{
$ssql = "SELECT id FROM `{$dbMaintenance}` WHERE site = '{$siteid}' AND ";
foreach ($slas AS $s)
{
if (!empty($qsql))$qsql .= " OR ";
$qsql .= " servicelevelid = {$s} ";
}
$ssql .= "({$qsql})";
$sresult = mysql_query($ssql);
if (mysql_error()) trigger_error(mysql_error(),E_USER_WARNING);
if (mysql_num_rows($sresult) > 0)
{
$toReturn = true;
}
}
return $toReturn;
}
$sql = "SELECT DISTINCT s.id, s.name AS name, r.name AS resel, m.reseller, u.realname ";
$sql .= "FROM `{$dbSites}` AS s, `{$dbMaintenance}` AS m, `{$dbResellers}` AS r, `{$dbUsers}` AS u ";
$sql .= "WHERE s.id = m.site AND r.id = m.reseller AND m.term <> 'yes' AND s.owner = u.id ";
if ($onlyshowactivesites == 'on')
{
$sql .= "AND m.expirydate > '{$now}' ";
}
$sql .= "ORDER BY s.name";
/*
SELECT DISTINCT s.id, s.name AS name, r.name AS resel, m.reseller, u.realname
FROM `sites` AS s, `maintenance` AS m, `resellers` AS r, `users` AS u
WHERE s.id = m.site AND r.id = m.reseller AND m.term <> 'yes' AND s.owner = u.id AND m.expirydate > '1231609928' ORDER BY s.name
*/
// echo $sql;
$result = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(),E_USER_WARNING);
if (mysql_num_rows($result) > 0)
{
$shade = 'shade1';
while ($site = mysql_fetch_object($result))
{
if ($showproducts == 'on')
{
$product = "";
$psql = "SELECT m.id AS maintid, m.term AS term, p.name AS product, ";
$psql .= "m.admincontact AS admincontact, ";
$psql .= "r.name AS reseller, licence_quantity, lt.name AS licence_type, expirydate, admincontact, c.forenames AS admincontactsforenames, c.surname AS admincontactssurname, m.notes AS maintnotes ";
$psql .= "FROM `{$dbMaintenance}` AS m, `{$dbContacts}` AS c, `{$dbProducts}` AS p, `{$dbLicenceTypes}` AS lt, `{$dbResellers}` AS r ";
$psql .= "WHERE m.product = p.id AND m.reseller = r.id AND licence_type = lt.id AND admincontact = c.id ";
$psql .= "AND m.site = '{$site->id}' AND m.expirydate > '{$now}' AND term != 'yes' AND m.reseller = {$site->reseller} ";
$psql .= "ORDER BY p.name ASC";
$presult = mysql_query($psql);
if (mysql_error()) trigger_error("MySQL Query Error ".mysql_error(), E_USER_WARNING);
while ($prod = mysql_fetch_object($presult))
{
$product .= "{$prod->product}<br />";
}
}
$rowshowed = false;
if ((!empty($slas) AND !does_site_have_certain_sla_contract($site->id, $slas)) OR empty($slas))
{
$sql = "SELECT count(i.id) AS incidentz, s.name AS site FROM `{$dbContacts}` AS c, `{$dbSites}` AS s, `{$dbIncidents}` AS i, `{$dbMaintenance}` AS m ";
$sql.= "WHERE c.siteid = s.id AND s.id={$site->id} AND i.opened >".strtotime($startdate)." AND i.closed < ".strtotime($enddate)." AND i.contact = c.id ";
$sql .= "AND m.id = i.maintenanceid AND m.reseller = '{$site->reseller}' ";
$sql.= "GROUP BY site";
// echo $sql;
$sresult = mysql_query($sql);
if (mysql_error()) trigger_error(mysql_error(),E_USER_WARNING);
$details = mysql_fetch_object($sresult);
$count = $details->incidentz;
if (!empty($zerologged))
{
if (empty($count)) $count = 0;
$colspan = 4;
if ($showsitesloggedfewerthanxcalls == 'on' AND $count <= $numberofcalls)
{
if ($output == 'csv')
{
$csv .= "\"{$count}\",\"{$site->name}\",\"{$site->realname}\",\"{$site->resel}";
$rowshowed = true;
}
else
{
$csv .= "<tr class='{$shade}'><td>{$count}</td><td>{$site->name}</td><td>{$site->realname}</td><td>{$site->resel}</td>";
$rowshowed = true;
}
if ($showproducts == 'on')
{
$colspan = 5;
if ($output == 'csv') $csv .= "\",\"{$product}";
else $csv .= "<td>{$product}</td>";
}
}
else if (empty($showsitesloggedfewerthanxcalls))
{
if ($output == 'csv')
{
$csv .= "\"{$count}\",\"{$site->name}\",\"{$site->realname}\",\"{$site->resel}";
}
else
{
$csv .= "<tr class='{$shade}'><td>{$count}</td><td>{$site->name}</td><td>{$site->realname}</td><td>{$site->resel}</td>";
$rowshowed = true;
}
if ($showproducts == 'on')
{
$colspan = 5;
if ($output == 'csv') $csv .= "\",\"{$product}";
else $csv .= "<td>{$product}</td>";
}
}
}
else
{
// Dont need to check $showsitesloggedfewerthanxcalls as $zerologged will always be selected
if ($count != 0)
{
if ($output == 'csv')
{
$csv .= "\"{$count}\",\"{$site->name}\",\"{$site->realname}\",\"{$site->resel}";
$rowshowed = true;
}
else
{
$csv .= "<tr class='{$shade}'><td>{$count}</td><td>{$site->name}</td><td>{$site->realname}</td><td>{$site->resel}</td>";
$rowshowed = true;
}
if ($showproducts == 'on')
{
$colspan = 5;
if ($output == 'csv') $csv .= "\",\"{$product}";
else $csv .= "<td>{$product}</td>";
}
}
}
}
if ($output == 'csv') $csv .= "\"\n";
else $csv .= "</tr>";
if ($showincidentdetails == 'on' AND $output == 'screen' AND $count > 0 AND $rowshowed)
{
$isql = "SELECT i.id, i.title, i.softwareid, i.status, i.owner, i.opened, i.closed, i.servicelevel, c.forenames, c.surname ";
$isql .= "FROM `{$dbContacts}` AS c, `{$dbSites}` AS s, `{$dbIncidents}` AS i ";
$isql.= "WHERE c.siteid = s.id AND s.id={$site->id} AND i.opened >".strtotime($startdate)." AND i.closed < ".strtotime($enddate)." AND i.contact = c.id ";
$iresult = mysql_query($isql);
if (mysql_error()) trigger_error(mysql_error(),E_USER_WARNING);
if (mysql_num_rows($iresult) > 0)
{
$csv .= "<tr><td colspan='{$colspan}'>";
$csv .= "<table width='100%'><th>{$strID}</th><th>{$strTitle}</th><th>{$strContact}</th><th>{$strSkill}</th><th>{$strStatus}</th>";
$csv .= "<th>{$strEngineer}</th><th>{$strOpened}</th><th>{$strClosed}</th><th>{$strDuration}</th><th>{$strSLA}</th></tr>";
$shade1 = 'shade1';
while ($obj = mysql_fetch_object($iresult))
{
$csv .= "<tr class='{$shade1}'>";
$csv .= "<td>{$obj->id}</td><td>{$obj->title}</td>";
$csv .= "<td>{$obj->forenames} {$obj->surname}</td>";
$csv .= "<td>".software_name($obj->softwareid)."</td>";
$csv .= "<td>".incidentstatus_name($obj->status)."</td>";
$csv .= "<td>".user_realname($obj->owner)."</td>";
$csv .= "<td>".format_date_friendly($obj->opened)."</td>";
$csv .= "<td>";
if ($obj->closed > 0) $csv .= format_date_friendly($obj->closed);
else $csv .= $strCurrentlyOpen;
$csv .= "</td>";
$csv .= "<td>";
if ($obj->closed > 0) $csv .= format_workday_minutes($obj->closed - $obj->opened);
$csv .= "</td>";
$csv .= "<td>{$obj->servicelevel}</td>";
$csv .= "</tr>";
if ($shade1 == 'shade1') $shade1 = 'shade2';
else $shade1 = 'shade1';
}
$csv .= "</table>";
$csv .= "</td></tr>";
}
}
if ($shade == 'shade1') $shade = 'shade2';
else $shade = 'shade1';
}
if ($output == 'csv')
{
$header = "\"{$strIncidents}\",\"{$strSite}\",\"{$strAccountManager}\",\"{$strReseller}";
if ($showproducts == 'on')
{
$header .= "\",\"{$strProducts}";
}
$csv = $header."\"\n".$csv;
}
else
{
$header = "<tr><th>{$strIncidents}</th><th>{$strSite}</th><th>{$strAccountManager}</th><th>{$strReseller}</th>";
if ($showproducts == 'on')
{
$header .= "<th>{$strProducts}</th>";
}
$csv = $header."</tr>".$csv;
}
if ($output == 'csv')
{
$csv = "\"{$strStartDate}:\",\"{$startdate}\"\n{$strEndDate}:\",\"{$enddate}".$csv;
header("Content-type: text/csv\r\n");
header("Content-disposition-type: attachment\r\n");
header("Content-disposition: filename=yearly_incidents.csv");
echo $csv;
}
else
{
include (APPLICATION_INCPATH . 'htmlheader.inc.php');
echo "<h2>".icon('site', 32)." {$strSiteIncidents}</h2>";
echo "<p align='center'>{$strStartDate}: {$startdate}. {$strEndDate}: {$enddate}</p>";
echo "<table align='center'>{$csv}</table>";
include (APPLICATION_INCPATH . 'htmlfooter.inc.php');
}
}
else html_redirect($_SERVER['PHP_SELF'], FALSE, $strNoResults);
}
?>