<?php

/**

* Copyright: dtbaker 2012

* Licence: Please check CodeCanyon.net for licence details.

* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/

* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4

* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca

* Package Date: 2015-11-25 02:55:20

* IP Address: 67.79.165.254

*/

if(!$ticket_safe){

die('failed');

}

$ticket_id = (int)$_REQUEST['ticket_id'];

$ticket = module_ticket::get_ticket($ticket_id);

if($ticket['subject']){

$module->page_title = _l('Ticket: '.htmlspecialchars($ticket['subject']));

}

$admins_rel = module_ticket::get_ticket_staff_rel();

if(isset($admins_rel[module_security::get_loggedin_id()])) {

$admins_rel[ module_security::get_loggedin_id() ] .= ' (me)';

}

// work out if this user is an "administrator" or a "customer"

// a user will have "edit" capabilities for tickets if they are an administrator

// a user will only have "view" Capabilities for tickets if they are a "customer"

// this will decide what options they have on the page (ie: assigning tickets to people)

if($ticket_id>0 && $ticket && $ticket['ticket_id']==$ticket_id){

if(class_exists('module_security',false)){

/*module_security::check_page(array(

'module' => $module->module_name,

'feature' => 'edit',

));*/

// we want to do our own special type of form modification here

// so we don't pass it off to "check_page" which will hide all input boxes.

if(!module_ticket::can_i('edit','Tickets') && !module_ticket::can_i('create','Tickets')){

set_error('Access to editing or creating tickets is denied.');

redirect_browser(module_ticket::link_open(false));

}

}

}else{

$ticket_id = false;

if(class_exists('module_security',false)){

module_security::check_page(array(

'module' => $module->module_name,

'feature' => 'create',

));

}

}

if(module_ticket::can_edit_tickets()){

module_ticket::mark_as_read($ticket_id,true);

}

//$module->pre_menu(); // so the links are re-build and the correct "unread" count is at the top.

if(!module_security::can_access_data('ticket',$ticket)){

echo 'Ticket access denied';

exit;

}

$ticket_messages = module_ticket::get_ticket_messages($ticket['ticket_id'],true);

if(!isset($logged_in_user) || !$logged_in_user){

// we assume the user is on the public side.

// use the creator id as the logged in id.

$logged_in_user = module_security::get_loggedin_id();

}

$ticket_creator = $ticket['user_id'];

if($ticket_creator == $logged_in_user){

// we are sending a reply back to the admin, from the end user.

$to_user_id = $ticket['assigned_user_id'] ? $ticket['assigned_user_id'] : 1;

$from_user_id = $logged_in_user;

}else{

// we are sending a reply back to the ticket user.

$to_user_id = $ticket['user_id'];

$from_user_id = $logged_in_user;

}

$to_user_a = module_user::get_user($to_user_id,false);

$from_user_a = module_user::get_user($from_user_id,false);

if(isset($ticket['ticket_account_id']) && $ticket['ticket_account_id']){

$ticket_account = module_ticket::get_ticket_account($ticket['ticket_account_id']);

}else{

$ticket_account = false;

}

if($ticket_account && $ticket_account['email']){

$reply_to_address = $ticket_account['email'];

$reply_to_name = $ticket_account['name'];

}else{

// reply to creator.

$reply_to_address = $from_user_a['email'];

$reply_to_name = $from_user_a['name'];

}

if($ticket_creator == $logged_in_user){

$send_as_name = $from_user_a['name'];

$send_as_address = $from_user_a['email'];

}else{

$send_as_address = $reply_to_address;

$send_as_name = $reply_to_name;

}

$last_response_from = 'admin'; // or customer.

// find the prev/next tickets.

$temp_prev = $prev_ticket = $next_ticket = false;

$temp_tickets = isset($_SESSION['_ticket_nextprev']) ? $_SESSION['_ticket_nextprev'] : array();

foreach($temp_tickets as $key=>$val){

if($prev_ticket && !$next_ticket){

$next_ticket = $val;

}

if($val==$ticket_id){

$prev_ticket = ($temp_prev)?$temp_prev:true;

}

$temp_prev = $val;

}

$form_actions = array(

'class' => 'action_bar action_bar_center action_bar_single',

'elements' => array(

array(

'type' => 'save_button',

'name' => 'butt_save',

'value' => _l('Save details'),

),

array(

'ignore' => !((int)$ticket_id && module_ticket::can_i('delete','Tickets')),

'type' => 'delete_button',

'name' => 'butt_del',

'value' => _l('Delete'),

),

array(

'type' => 'button',

'name' => 'cancel',

'value' => _l('Cancel'),

'class' => 'submit_button',

'onclick' => "window.location.href='".module_ticket::link_open(false)."';",

),

),

);

if((int)$ticket_id && module_ticket::can_edit_tickets()){

$form_actions['elements'][] = array(

'type' => 'submit',

'name' => 'mark_as_unread',

'value' => _l('Mark as unread'),

);

}

if($prev_ticket && $prev_ticket!==true){

array_unshift($form_actions['elements'],array(

'type' => 'button',

'onclick' => "window.location.href='".module_ticket::link_open($prev_ticket)."';",

'name' => 'prev_ticket',

'value' => _l('Prev Ticket'),

));

}

if($next_ticket){

$form_actions['elements'][] = array(

'type' => 'button',

'onclick' => "window.location.href='".module_ticket::link_open($next_ticket)."';",

'name' => 'next_ticket',

'value' => _l('Next Ticket'),

);

}

$action_buttons = module_form::generate_form_actions($form_actions);

?>

<script type="text/javascript">

ucm.ticket.ticket_message_text_is_html = <?php echo module_config::c('ticket_message_text_or_html','html')=='html' ? 'true' : 'false'; ?>;

ucm.ticket.ticket_url = '<?php echo module_ticket::link_open($ticket_id, false);?>';

$(function(){

ucm.ticket.init();

});

</script>

<form action="" method="post" id="ticket_form" enctype="multipart/form-data">

<input type="hidden" name="_process" value="save_ticket" />

<input type="hidden" name="ticket_id" value="<?php echo $ticket['ticket_id']; ?>" />

<?php

echo $action_buttons;

$fields = array(

'fields' => array(

'subject' => 'Subject',

));

module_form::set_required(

$fields

);

module_form::prevent_exit(array(

'valid_exits' => array(

// selectors for the valid ways to exit this form.

'.submit_button',

'.save_task',

'.notify',

'.delete',

'.attachment_link',

))

);

hook_handle_callback('layout_column_half',1,'35');

/** TICKET DETAILS */

$responsive_summary = array();

$responsive_summary[] = '#'.module_ticket::ticket_number($ticket['ticket_id']);

if(($ticket['status_id'] == 2 || $ticket['status_id'] == 3 || $ticket['status_id'] == 5)){

$responsive_summary[] = ordinal($ticket['position']);

}

$responsive_summary[] = htmlspecialchars($ticket['subject']);

$fieldset_data = array(

'heading' => array(

'title' => _l('Ticket Details'),

'type' => 'h3',

'responsive' => array(

'summary' => implode(', ',$responsive_summary),

),

),

'elements' => array(

array(

'title' => _l('Ticket Number'),

'fields' => array(

function() use($ticket){

?>

<span class="ticket_status_<?php echo (int)$ticket['status_id'];?>"><?php echo module_ticket::ticket_number($ticket['ticket_id']);?></span>

<?php

if($ticket['status_id'] == 2 || $ticket['status_id'] == 3 || $ticket['status_id'] == 5){

echo _l('(%s out of %s tickets)',ordinal($ticket['position']),$ticket['total_pending']);

}

?>

<input type="hidden" name="status_id" value="<?php echo $ticket['status_id'];?>">

<?php

}

),

),

),

);

if($ticket['last_message_timestamp']){

$fieldset_data['elements'][] = array(

'title' => _l('Date/Time'),

'fields' => array(

function() use ($ticket,$limit_time){

if($ticket['last_message_timestamp'] < $limit_time){

echo '<span class="important">';

}

echo print_date($ticket['last_message_timestamp'],true);

// how many days ago was this?

echo ' ';

$days = ceil((($ticket['last_message_timestamp']+1) - time())/86400);

if(abs($days) == 0){

_e('(today)');

}else{

_e(' (%s days ago)',abs($days));

}

if($ticket['last_message_timestamp'] < $limit_time){

echo '</span>';

}

}

)

);

}

$fieldset_data['elements'][] = array(

'title' => _l('Subject'),

'fields' => array(

function() use ($ticket){

if($ticket['subject']){

echo htmlspecialchars($ticket['subject']);

}else{ ?>

<input type="text" name="subject" id="subject" value="<?php echo htmlspecialchars($ticket['subject']); ?>" />

<?php }

}

)

);

$fieldset_data['elements'][] = array(

'title' => _l('Assigned Staff'),

'fields' => array(

function() use ($ticket,$admins_rel){

if(module_ticket::can_edit_tickets()){

echo print_select_box($admins_rel,'assigned_user_id',$ticket['assigned_user_id']);

echo _h('This is anyone with ticket EDIT permissions.');

?>

<input type="submit" name="butt_notify_staff" value="<?php _e('Notify');?>" class="notify small_button">

<?php

}else{

echo friendly_key($admins_rel,$ticket['assigned_user_id']);

}

}

)

);

$fieldset_data['elements'][] = array(

'title' => _l('Assigned Contact'),

'fields' => array(

function() use ($ticket, $ticket_id){

$create_user = module_user::get_user($ticket['user_id'],false);

if(module_ticket::can_edit_tickets() && !(int)$ticket_id){

$c = array();

if($ticket['customer_id']){

$res = module_user::get_contacts(array('customer_id'=>$ticket['customer_id']));

}else{

$res = array();

}

while($row = array_shift($res)){

$c[$row['user_id']] = $row['name'].' '.$row['last_name'];

}

if($ticket['user_id'] && !isset($c[$ticket['user_id']])){

// this option isn't in the listing. add it in.

$c[$ticket['user_id']] = $create_user['name'].' '.$create_user['last_name'];

if($create_user['customer_id']>=0) $c[$ticket['user_id']] .= ' '._l('(under different customer)');

else{

// user not assigned to a customer.

}

}

echo print_select_box($c,'change_user_id',$ticket['user_id']);

}else{

//

if($create_user['customer_id']){

echo module_user::link_open_contact($ticket['user_id'],true,array(),true);

}else{

echo module_user::link_open($ticket['user_id'],true,array(),true);

}

echo ' ' .htmlspecialchars($create_user['email']);

}

}

)

);

$fieldset_data['elements'][] = array(

'title' => _l('Type/Department'),

'fields' => array(

array(

'type' => 'select',

'name' => 'ticket_type_id',

'value' => $ticket['ticket_type_id'],

'options' => module_ticket::get_types(),

'blank' => module_ticket::can_edit_tickets(),

'options_array_id' => 'name',

)

)

);

if(class_exists('module_faq',false) && module_config::c('ticket_faq_link',1) && module_faq::get_faq_products()>0) {

$fieldset_data['elements'][] = array(

'title' => _l( 'Product' ),

'fields' => array(

function () use ( $ticket, $ticket_id ) {

if(module_ticket::can_edit_tickets()){

echo print_select_box(module_faq::get_faq_products_rel(),'faq_product_id',$ticket['faq_product_id']);

_h('Use this to link a ticket to a product. Set products in Settings > FAQ. This allows you to have different FAQ items for different products. Users are shown the FAQ items before submitting a support ticket.');

}else{

echo friendly_key(module_faq::get_faq_products_rel(),$ticket['faq_product_id']);

}

// show a button that does a jquery popup with the list of faq items and an option to create new one.

//if(module_faq::can_i('edit','FAQ')){ echo ' ';

echo popup_link('<a href="'.module_faq::link_open_list($ticket['faq_product_id']).'">'._l('FAQ').'</a>',array(

'force'=>true,

'width'=>1100,

'height'=>600,

));

//}

}

)

);

}

if(module_config::c('ticket_support_accounts',1) && module_ticket::get_accounts_rel()) {

$fieldset_data['elements'][] = array(

'title' => _l( 'Account' ),

'fields' => array(

array(

'type' => module_ticket::can_edit_tickets() ? 'select' : 'html',

'name' => 'ticket_account_id',

'value' => module_ticket::can_edit_tickets() ? $ticket['ticket_account_id'] : friendly_key(module_ticket::get_accounts_rel(),$ticket['ticket_account_id']),

'options' => module_ticket::get_accounts_rel(),

)

)

);

}

$fieldset_data['elements'][] = array(

'title' => _l( 'Status' ),

'fields' => array(

array(

'type' => module_ticket::can_edit_tickets() ? 'select' : 'html',

'name' => 'status_id',

'value' => module_ticket::can_edit_tickets() ? $ticket['status_id'] : friendly_key(module_ticket::get_statuses(),$ticket['status_id']),

'options' => module_ticket::get_statuses(),

)

)

);

if (module_ticket::can_edit_tickets() || module_config::c('ticket_allow_priority_selection',0)) {

$priorities = module_ticket::get_ticket_priorities();

if ( ! module_ticket::can_edit_tickets() && isset( $priorities[ _TICKET_PRIORITY_STATUS_ID ] ) && $ticket['priority'] != _TICKET_PRIORITY_STATUS_ID ) {

unset( $priorities[ _TICKET_PRIORITY_STATUS_ID ] );

}

$fieldset_data['elements'][] = array(

'title' => _l( 'Priority' ),

'fields' => array(

array(

'type' => 'select',

'name' => 'priority',

'value' => $ticket['priority'],

'blank' => false,

'options' => $priorities,

)

)

);

}

$fieldset_data['extra_settings'] = array(

'owner_table' => 'ticket',

'owner_key' => 'ticket_id',

'owner_id' => $ticket['ticket_id'],

'layout' => 'table_row',

'allow_new' => module_extra::can_i('create','Tickets'),

'allow_edit' => module_extra::can_i('edit','Tickets'),

);

echo module_form::generate_fieldset($fieldset_data);

unset($fieldset_data);

$done_messages = false;

if(class_exists('module_mobile',false)) {

if ( module_mobile::is_mobile_browser() ) {

// we're on mobile, display the ticket messages here:

$tickets_in_reverse = false;

include module_theme::include_ucm('includes/plugin_ticket/pages/ticket_admin_edit_messages.php');

$done_messages = true;

}

}

if($ticket['user_id']){

if(module_config::c('ticket_other_list_by','user') == 'user'){

$other_tickets = module_ticket::get_tickets(array('user_id'=>$ticket['user_id']));

}else if(module_config::c('ticket_other_list_by','user') == 'customer' && $ticket['customer_id']){

$other_tickets = module_ticket::get_tickets(array('customer_id'=>$ticket['customer_id']));

}else{

$other_tickets = false;

}

if($other_tickets !== false && mysql_num_rows($other_tickets)>1){

$other_status = array();

ob_start();

?>

<table border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_form tableclass_full tbl_fixed">

<tbody>

<?php while($other_ticket = mysql_fetch_assoc($other_tickets)){ ?>

<tr>

<td style="width:55px;">

<?php echo $other_ticket['ticket_id'] == $ticket_id ? '&raquo;':'';?>

<?php echo module_ticket::link_open($other_ticket['ticket_id'],true);?>

</td>

<td>

<?php if($other_ticket['priority']==_TICKET_PRIORITY_STATUS_ID){ echo '$'; } ?>

<?php echo htmlspecialchars($other_ticket['subject']);?>

</td>

<td style="width:100px;">

<?php echo htmlspecialchars(module_ticket::$ticket_statuses[$other_ticket['status_id']]);

if(!isset($other_status[module_ticket::$ticket_statuses[$other_ticket['status_id']]])){

$other_status[module_ticket::$ticket_statuses[$other_ticket['status_id']]] = 0;

}

$other_status[module_ticket::$ticket_statuses[$other_ticket['status_id']]]++;

?>

</td>

</tr>

<?php } ?>

</tbody>

</table>

<?php

$responsive_summary = array();

foreach($other_status as $status=>$count){

$responsive_summary[] = $count.' '.$status;

}

$fieldset_data = array(

'heading' => array(

'title' => _l('%s Other Support Tickets',mysql_num_rows($other_tickets)),

'type' => 'h3',

'responsive' => array(

'summary' => htmlspecialchars(implode(', ',$responsive_summary)),

)

),

'elements_before' => ob_get_clean(),

);

echo module_form::generate_fieldset($fieldset_data);

unset($fieldset_data);

}

}

//(int)$ticket_id > 0 &&

if(file_exists(dirname(__FILE__).'/../inc/ticket_extras_sidebar.php')){

include(dirname(__FILE__).'/../inc/ticket_extras_sidebar.php');

}

if(file_exists(dirname(__FILE__).'/../inc/ticket_billing.php')){

include(dirname(__FILE__).'/../inc/ticket_billing.php');

}

if((int)$ticket_id > 0 && file_exists(dirname(__FILE__).'/../inc/ticket_priority_sidebar.php')){

//if($ticket['priority'] == _TICKET_PRIORITY_STATUS_ID || (isset($ticket['invoice_id']) && $ticket['invoice_id'])){

include(dirname(__FILE__).'/../inc/ticket_priority_sidebar.php');

// }

}

if(isset($ticket['ticket_id']) && (int)$ticket['ticket_id']>0 && module_ticket::can_edit_tickets()){

if(class_exists('module_note',false) && module_note::is_plugin_enabled() && module_config::c('ticket_enable_notes',1)){

module_note::display_notes(array(

'title' => 'Ticket Notes',

'owner_table' => 'ticket',

'owner_id' => $ticket_id,

'view_link' => module_ticket::link_open($ticket['ticket_id']),

)

);

}

if(class_exists('module_group',false) && module_config::c('ticket_enable_groups',1)){

module_group::display_groups(array(

'title' => 'Ticket Groups',

'owner_table' => 'ticket',

'owner_id' => $ticket['ticket_id'],

'view_link' => module_ticket::link_open($ticket['ticket_id']),

));

}

}

if(module_ticket::can_edit_tickets()){

/** RELATED TO */

$responsive_summary = array();

$responsive_summary[] = module_customer::link_open($ticket['customer_id'],true);

$fieldset_data = array(

'heading' => array(

'title' => _l('Related to'),

'type' => 'h3',

'responsive' => array(

'summary' => implode(', ',$responsive_summary),

),

),

'elements' => array(),

);

$fieldset_data['elements'][] = array(

'title' => _l('Customer'),

'fields' => array(

function() use ($ticket_id, $ticket, $done_in_ticket_billing){

// moved to ticket billing..?

if(module_ticket::can_edit_tickets() && !isset($done_in_ticket_billing)){

$c = array();

$res = module_customer::get_customers();

while($row = array_shift($res)){

$c[$row['customer_id']] = $row['customer_name'];

}

if($ticket['customer_id']<0)$ticket['customer_id']=false;

echo print_select_box($c,'change_customer_id',$ticket['customer_id'],'',_l(' - No Customer -'));

if(module_customer::can_i('create','Customers') && $ticket['user_id'] && (int)$ticket_id>0){

// is this a user, or a staff member. don't allow moving of staff members. (or maybe later we will)

//$user_temp = module_user::get_user($ticket['user_id'],false);

//if($user_temp['customer_id']<=0){

?>

<input type="button" name="new_customer" value="<?php _e('New');?>" onclick="window.location.href='<?php echo module_customer::link_open('new',false);?>&move_user_id=<?php echo $ticket['user_id'];?>';" class="small_button"><?php _h('Create a new customer and move this "Assigned Contact" to this new customer.'); ?>

<?php

//}

} ?>

<!-- <script type="text/javascript">

$(function(){

$('#change_customer_id').change(function(){

// change our customer id.

var new_customer_id = $(this).val();

$.ajax({

type: 'POST',

url: '<?php echo module_customer::link_open(false);?>',

data: {

'_process': 'ajax_contact_list',

'customer_id': new_customer_id

},

dataType: 'json',

success: function(newOptions){

var currentuser_key = $('#change_user_id').val();

var currentuser_val = '';

if(currentuser_key){

currentuser_val =$('#change_user_id').find('option[value="'+currentuser_key+'"]').html();

}

$('#change_user_id').find('option:gt(0)').remove();

$.each(newOptions, function(value, key) {

$('#change_user_id').append($("<option></option>")

.attr("value", value).text(key));

});

if(currentuser_key){

$('#change_user_id').append($("<option></option>")

.attr("value", currentuser_key).text(currentuser_val));

$('#change_user_id').val(currentuser_key);

}

},

fail: function(){

alert('Changing customer failed, please refresh and try again.');

}

});

});

});

</script> -->

<?php

}else{

echo module_customer::link_open($ticket['customer_id'],true);

}

/*$c = array();

$res = module_customer::get_customers();

while($row = array_shift($res)){

$c[$row['customer_id']] = $row['customer_name'];

}

if(false && module_ticket::can_i('edit','Related to','Tickets')){

echo print_select_box($c,'customer_id',$ticket['customer_id']);

}else if($ticket['customer_id']){

echo isset($c[$ticket['customer_id']]) ? $c[$ticket['customer_id']] : 'N/A';

}*/

}

)

);

if($ticket['customer_id'] && $ticket_id > 0){

$fieldset_data['elements'][] = array(

'title' => _l('Contact'),

'fields' => array(

function() use ($ticket_id, $ticket){

if(module_ticket::can_edit_tickets() && isset($_REQUEST['show_change_contact'])){

$c = array();

if($ticket['customer_id']){

$res = module_user::get_contacts(array('customer_id'=>$ticket['customer_id']));

}else{

$res = array();

}

while($row = array_shift($res)){

$c[$row['user_id']] = $row['name'].' '.$row['last_name'];

}

if($ticket['user_id'] && !isset($c[$ticket['user_id']])){

// this option isn't in the listing. add it in.

$user_temp = module_user::get_user($ticket['user_id'],false);

$c[$ticket['user_id']] = $user_temp['name'].' '.$user_temp['last_name'];

if($user_temp['customer_id']>=0) $c[$ticket['user_id']] .= ' '._l('(under different customer)');

else{

// user not assigned to a customer.

}

}

echo '<a name="#change_contact"></a>';

echo print_select_box($c,'change_user_id',$ticket['user_id']);

}else{

echo module_user::link_open_contact($ticket['user_id'],true);

if(module_ticket::can_edit_tickets()){

echo ' ';

echo '<a href="'.module_ticket::link_open($ticket_id).'&show_change_contact#change_contact">'._l('Change').'</a>';

}

}

/*

$c = array();

$res = module_user::get_users(array('customer_id'=>$ticket['customer_id']));

while($row = array_shift($res)){

$c[$row['user_id']] = $row['name'];

}

if(false && module_ticket::can_i('edit','Related to')){

echo print_select_box($c,'user_id',$ticket['user_id']);

}else if($ticket['user_id']){

echo isset($c[$ticket['user_id']]) ? $c[$ticket['user_id']] : 'N/A';

}*/

}

)

);

}

$res = module_website::get_websites(array('customer_id'=>$ticket['customer_id']));

if(count($res)) {

$fieldset_data['elements'][] = array(

'title' => _l(''.module_config::c('project_name_single','Website')),

'fields' => array(

function() use ($res, $ticket){

$c = array();

while($row = array_shift($res)){

$c[$row['website_id']] = $row['name'];

}

echo print_select_box($c,'website_id',$ticket['website_id']);

}

)

);

}

if((int)$ticket_id>0) {

$fieldset_data['elements'][] = array(

'title' => _l( 'Public link' ),

'fields' => array(

function () use ( $ticket_id ) {

?> <a href="<?php echo module_ticket::link_public($ticket_id);?>" target="_blank"><?php _e('click here');?></a> <?php

}

)

);

}

echo module_form::generate_fieldset($fieldset_data);

unset($fieldset_data);

handle_hook('ticket_sidebar',$ticket_id);

} // end can edit

hook_handle_callback('layout_column_half',2,'65');

if($ticket_id > 0 && module_ticket::can_edit_tickets() && !$ticket['assigned_user_id']){

ob_start();

?>

<div class="content_box_wheader" style="padding-bottom: 20px">

<p>

<?php _e('This ticket is not assigned to anyone.');?><br/>

<?php _e('If you are able to solve this ticket please assign it to yourself.');?>

</p>

<input type="button" name="butt_assign_me" value="<?php _e('Assign this ticket to me');?>" class="submit_button btn btn-success" onclick="$('#assigned_user_id').val(<?php echo module_security::get_loggedin_id();?>); this.form.submit();">

<p>

<?php _e('If you cannot solve this ticket please assign it to someone else in the drop down list.');?>

</p>

</div>

<?php

$fieldset_data = array(

'heading' => array(

'title' => _l('Unassigned Ticket'),

'type' => 'h3',

),

'elements_before' => ob_get_clean(),

);

echo module_form::generate_fieldset($fieldset_data);

unset($fieldset_data);

}

/** TICKET MESSAGES */

if(!$done_messages){

$tickets_in_reverse = module_config::c('ticket_messages_in_reverse',0);

include module_theme::include_ucm('includes/plugin_ticket/pages/ticket_admin_edit_messages.php');

}

hook_handle_callback('layout_column_half','end');

echo $action_buttons;

?>

</form>

<?php

if(($last_response_from == 'customer' || $last_response_from == 'autoreply') && $ticket['status_id'] != _TICKET_STATUS_RESOLVED_ID ){ // don't do this for resolved tickets

// only set the default field if the last respose was from the customer.

module_form::set_default_field('new_ticket_message');

}

?>