/
close_ticket.php
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/
close_ticket.php
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<?php
include("includes/config.inc.php");
include("includes/crosssite.inc.php");
include("includes/simpleimage.php");
if ( isset ( $_GET['logout'] ) && $_GET['logout'] ==1 )
{
session_destroy();
header("location: index.php?token=".$token);
}
if (isset($_SESSION) && $_SESSION['login']=='')
{
session_destroy();
header("location: index.php?token=".$token);
}
$error =0;
$ticket_id = $_GET['ticket_id'];
/*echo "ticket id".$ticket_id;*/
$queryArr=mysql_query("select * from tblticket where ticket_id = '$ticket_id'");
$result=mysql_fetch_assoc($queryArr);
if(isset($_POST['close']))
{
$userId = $_SESSION['user_id'];
$ticket_status = mysql_real_escape_string($_POST['status']);
$remark = mysql_real_escape_string($_POST['des']);
$apDate = mysql_real_escape_string($_POST['apDate']);
/*$close_date = mysql_real_escape_string($_POST['close_date']);*/
$Update_ticket = "UPDATE tblticket SET ticket_status ='$ticket_status',
ticket_remark = '$remark', close_date = Now(), appointment_date = '$apDate',
ModifyBy= '$userId'
where ticket_id =".$ticket_id;
$query = mysql_query($Update_ticket);
/*echo $Update_ticket;*/
$_SESSION['msgTkt'] = "Ticket Update Successfully !";
header("location: update_ticket_status.php?token=".$token);
}
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title><?=SITE_PAGE_TITLE?></title>
<!-- Tell the browser to be responsive to screen width -->
<meta content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=no" name="viewport">
<!-- Bootstrap 3.3.6 -->
<link rel="stylesheet" href="assets/bootstrap/css/bootstrap.min.css">
<!-- Font Awesome -->
<link rel="stylesheet" href="assets/bootstrap/css/font-awesome.min.css">
<!-- Ionicons -->
<link rel="stylesheet" href="assets/bootstrap/css/ionicons.min.css">
<!-- daterange picker -->
<link rel="stylesheet" href="assets/plugins/daterangepicker/daterangepicker.css">
<!-- bootstrap datepicker -->
<link rel="stylesheet" href="assets/plugins/datepicker/datepicker3.css">
<!-- iCheck for checkboxes and radio inputs -->
<link rel="stylesheet" href="assets/plugins/iCheck/all.css">
<!-- Bootstrap Color Picker -->
<link rel="stylesheet" href="assets/plugins/colorpicker/bootstrap-colorpicker.min.css">
<!-- Bootstrap time Picker -->
<link rel="stylesheet" href="assets/plugins/timepicker/bootstrap-timepicker.min.css">
<!-- Select2 -->
<link rel="stylesheet" href="assets/plugins/select2/select2.min.css">
<!-- Theme style -->
<link rel="stylesheet" href="assets/dist/css/AdminLTE.min.css">
<!-- AdminLTE Skins. Choose a skin from the css/skins
folder instead of downloading all of them to reduce the load. -->
<link rel="stylesheet" href="assets/dist/css/skins/_all-skins.min.css">
<link rel="stylesheet" href="http://code.jquery.com/ui/1.11.4/themes/smoothness/jquery-ui.css">
<!-- Custom CSS -->
<link rel="stylesheet" type="text/css" href="assets/dist/css/custom.css">
<script src="assets/bootstrap/js/jquery-1.10.2.js"></script>
<script src="assets/bootstrap/js/jquery-ui.js"></script>
<script type="text/javascript" src="js/close_ticket.js"></script>
<script type="text/javascript">
// send ajax request for new client
$(function() {
$( ".date" ).datepicker({dateFormat: 'yy-mm-dd'});
});
$(document).ready(function(){
$("#newclient").click(function(){
$.post("ajaxrequest/ticket_new_customer.php?token=<?php echo $token;?>",
{
newClient : $('#newclient').val()
},
function( data ){
$("#divOrgranization").html(data);
$(".select2").select2();
});
});
});
// end
// send ajax request for existing client
$(document).ready(function(){
$("#existing").click(function(){
$.post("ajaxrequest/ticket_existing_customer.php?token=<?php echo $token;?>",
{
existingClient : $('#existing').val()
},
function( data ){
$("#divOrgranization").html(data);
$(".select2").select2();
});
});
});
//end
//send ajax request for product
$(document).ready(function(){
$("#product").change(function(){
$.post("ajaxrequest/findrquest.php?token=<?php echo $token;?>",
{
productValue : $('#product').val()
},
function( data ){
$("#statediv").html(data);
$(".select2").select2();
});
});
});
//end
//send ajax request when select organization
function getVehicle()
{
$.post("ajaxrequest/show_vehicle_no.php?token=<?php echo $token;?>",
{
orgranization : $('#orgranization').val()
},
function( data ){
$("#showVehicle").html(data);
$(".select2").select2();
});
}
//end
</script>
</head>
<body class="hold-transition skin-blue sidebar-mini">
<!-- Site wrapper -->
<div class="wrapper">
<?php include_once("includes/header.php") ?>
<!-- Content Wrapper. Contains page content -->
<div class="content-wrapper">
<!-- Content Header (Page header) -->
<section class="content-header">
<h1>
Close Ticket
<!--<small>Control panel</small>-->
</h1>
<ol class="breadcrumb">
<li><a href="#"><i class="fa fa-dashboard"></i> Home</a></li>
<li class="active">Close Ticket</li>
</ol>
</section>
<!-- Main content -->
<section class="content">
<div class="box box-info small-panel">
<div class="box-header">
<!-- <h3 class="box-title">New Ticket</h3> -->
</div>
<div class="box-body">
<div class="tkt-form"> <!-- tkt-form -->
<?php if(isset($id) && $id !="") {?>
<div class="alert alert-success alert-dismissible" role="alert">
<button type="button" class="close" data-dismiss="alert" aria-label="Close"><span aria-hidden="true">×</span></button>
<strong><i class="fa fa-check-circle" aria-hidden="true"></i></strong> <?= $id; ?>
</div>
<?php
}
?>
<?php if(isset($msg) && $msg !="") {?>
<div class="alert alert-danger alert-dismissible" role="alert">
<button type="button" class="close" data-dismiss="alert" aria-label="Close"><span aria-hidden="true">×</span></button>
<strong><i class="fa fa-exclamation-circle" aria-hidden="true"></i></strong> <?= $msg;?>
</div>
<?php
}
?>
<form name='myform' action="" class="form-horizontal" method="post" onSubmit="return chkcontactform(this)">
<input type="hidden" name="submitForm" value="yes" />
<input type='hidden' name='cid' id='cid' value="<?php if(isset($_GET['ticket_id']) and $_GET['ticket_id']>0){ echo $_GET['ticket_id']; }?>"/>
<div class="col-md-12">
<div class="form-group">
<label for="provider" class="col-sm-2 control-label">Organization<i>*</i></label>
<div class="col-sm-10" id="divOrgranization">
<input type="text" name="organization" id="organization" value="<?php if(isset($result['ticket_id'])) echo getOraganization($result['organization_id']);?>" class="form-control text_box" readonly>
</div>
</div>
<div class="form-group">
<label for="Product" class="col-sm-2 control-label">Product<i>*</i></label>
<div class="col-sm-10">
<input type="text" name="products" id="products" value="<?php if(isset($result['ticket_id'])) echo getproducts(stripslashes($result["product"]));?>" class="form-control text_box" readonly>
</div>
</div>
<div class="form-group">
<label for="Mobile" class="col-sm-2 control-label">Request Type<i>*</i></label>
<div class="col-sm-10" id="statediv">
<input type="text" name="products" id="products" value="<?php if(isset($result['ticket_id'])) echo getRequesttype(stripslashes($result["rqst_type"]));?>" class="form-control text_box" readonly>
</div>
</div>
<div class="form-group">
<label for="Mobile" class="col-sm-2 control-label">Status<i>*</i></label>
<div class="col-sm-10" id="statediv">
<select name="status" id="status" class="form-control drop_down select2" style="width: 100%" onChange="ShowHideDiv()">
<option value="">Select Status</option>
<option value="1">Close</option>
<option value="2">Reschedule</option>
</select>
</div>
</div>
<div id="service_provider" style="display:none">
<div class="form-group">
<label for="dateofpurchase" class="col-sm-2 control-label">Model<i>*</i></label>
<div class="col-sm-10">
<select name="model" id="model" class="form-control drop_down select2" style="width: 100%">
<option value="">Select Model</option>
<?php $Country=mysql_query("select * from tbldevicemodel");
while($resultCountry=mysql_fetch_assoc($Country)){
?>
<option value="<?php echo $resultCountry['device_id']; ?>" <?php if(isset($datasource) && $resultCountry['device_id']==$datasource){ ?>selected<?php } ?>><?php echo stripslashes(ucfirst($resultCountry['model_name'])); ?></option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label for="dateofpurchase" class="col-sm-2 control-label">No of Installation<i>*</i></label>
<div class="col-sm-10">
<input type="text" name="no_of_installation" id="no_of_installation" class="form-control text_box"/>
</div>
</div>
</div>
<div class="form-group">
<label for="dateofpurchase" class="col-sm-2 control-label">Remarks/Reason <br>(If Any)<i>*</i></label>
<div class="col-sm-10">
<textarea name="des" id="des" class="form-control txt_area"><?php if(isset($result['ticket_id'])) echo $result['description'];?></textarea>
</div>
</div>
<div class="form-group" id="divclose" style="display: none">
<!--<label for="date_time" class="col-sm-2 control-label">Close Date*</label>
<div class="col-sm-10" >
<input name="date_time" id="date_time" value="<?php if(isset($result['ticket_id'])) echo stripslashes($result["close_date"]);?>" class="form-control text_box" type="text" />
</div>-->
</div>
<div class="form-group" id="divpp" style="display: none">
<label for="date_time" class="col-sm-2 control-label">Schedule Date<i>*</i></label>
<div class="col-sm-10">
<input name="apDate" id="apDate" class="form-control text_box date" value="<?php if(isset($result['ticket_id'])) echo stripslashes($result["appointment_date"]);?>" type="text"/>
</div>
</div>
<div class="clearfix"></div>
<div class="form-group">
<div class="col-sm-offset-2 col-sm-10" style="margin:0px 0px 10px 60px">
<input type="submit" value="Submit" name="close" id="close" class="btn btn-primary btn-sm" />
<input type="button" value="Back" id="Back" class="btn btn-primary btn-sm" onClick="window.location='update_ticket_status.php?token=<?php echo $token ?>'" />
</div>
</div>
</div>
</form>
</div> <!-- end tkt-form -->
</div>
<!-- /.box-body -->
</div>
</section> <!-- end main content -->
</div><!-- /.content-wrapper -->
<?php include_once("includes/footer.php") ?>
</div><!-- ./wrapper -->
<script src="js/bootstrap.min.js"></script>
<!-- AdminLTE App -->
<script src="assets/dist/js/app.min.js"></script>
<!-- AdminLTE for demo purposes -->
<script src="assets/dist/js/demo.js"></script>
<!-- Select2 -->
<script src="assets/plugins/select2/select2.full.min.js"></script>
<script>
$(function () {
//Initialize Select2 Elements
$(".select2").select2();
});
</script>
</body>
</html>