コード例 #1
0
 /**
  * user remove
  * @return type
  */
 public function userremove()
 {
     $id = Input::get('data1');
     $ticket_collaborator = Ticket_Collaborator::where('id', '=', $id)->delete();
     return 1;
 }
コード例 #2
0
 /**
  * Replying a ticket
  * @param type Ticket_Thread $thread
  * @param type TicketRequest $request
  * @return type bool
  */
 public function reply($thread, $request, $ta, $attach = '')
 {
     try {
         $check_attachment = null;
         $eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
         $eventuserid = $eventthread->user_id;
         $emailadd = User::where('id', $eventuserid)->first()->email;
         $source = $eventthread->source;
         $form_data = $request->except('ReplyContent', 'ticket_ID', 'attachment');
         \Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
         $reply_content = $request->input('ReplyContent');
         $thread->ticket_id = $request->input('ticket_ID');
         $thread->poster = 'support';
         $thread->body = $request->input('ReplyContent');
         $thread->user_id = Auth::user()->id;
         $ticket_id = $request->input('ticket_ID');
         $tickets = Tickets::where('id', '=', $ticket_id)->first();
         $tickets->isanswered = '1';
         $tickets->save();
         $ticket_user = User::where('id', '=', $tickets->user_id)->first();
         if ($tickets->assigned_to == 0) {
             $tickets->assigned_to = Auth::user()->id;
             $tickets->save();
             $thread2 = new Ticket_Thread();
             $thread2->ticket_id = $thread->ticket_id;
             $thread2->user_id = Auth::user()->id;
             $thread2->is_internal = 1;
             $thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name;
             $thread2->save();
         }
         if ($tickets->status > 1) {
             $tickets->status = '1';
             $tickets->isanswered = '1';
             $tickets->save();
         }
         $thread->save();
         if (!empty($attach)) {
             $check_attachment = $this->attach($thread->id, $attach);
         }
         $thread1 = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
         $ticket_subject = $thread1->title;
         $user_id = $tickets->user_id;
         $user = User::where('id', '=', $user_id)->first();
         $email = $user->email;
         $user_name = $user->user_name;
         $ticket_number = $tickets->ticket_number;
         $company = $this->company();
         $username = $ticket_user->user_name;
         if (!empty(Auth::user()->agent_sign)) {
             $agentsign = Auth::user()->agent_sign;
         } else {
             $agentsign = null;
         }
         \Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
         Mail::send(array('html' => 'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $username, 'Agent_Signature' => $agentsign], function ($message) use($email, $user_name, $ticket_number, $ticket_subject, $check_attachment) {
             $message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
             // if(isset($attachments)){
             //                if ($check_attachment == 1) {
             //                    $size = count($attach);
             //                    for ($i = 0; $i < $size; $i++) {
             //                        $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
             //                    }
             //                }
         }, true);
         $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
         foreach ($collaborators as $collaborator) {
             //mail to collaborators
             $collab_user_id = $collaborator->user_id;
             $user_id_collab = User::where('id', '=', $collab_user_id)->first();
             $collab_email = $user_id_collab->email;
             if ($user_id_collab->role == "user") {
                 $collab_user_name = $user_id_collab->user_name;
             } else {
                 $collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name;
             }
             Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $check_attachment) {
                 $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
                 //                    if ($check_attachment == 1) {
                 //                        $size = sizeOf($attachments);
                 //                        for ($i = 0; $i < $size; $i++) {
                 //                            $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
                 //                        }
                 //                    }
             }, true);
         }
         return $thread;
     } catch (\Exception $e) {
         return $e->getMessage();
     }
 }