public static function RegisterCall($config, $params) { Bitrix\Voximplant\CallTable::add(array('CONFIG_ID' => $config['ID'], 'CALL_ID' => $params['CALL_ID'], 'USER_ID' => 0, 'CALLER_ID' => $params['CALLER_ID'], 'STATUS' => Bitrix\Voximplant\CallTable::STATUS_CONNECTING, 'CRM' => $config['CRM'], 'ACCESS_URL' => $params['ACCESS_URL'], 'DATE_CREATE' => new Bitrix\Main\Type\DateTime())); if ($config['WORKTIME_SKIP_CALL'] == 'Y') { $config['WORKTIME_USER_ID'] = 0; if ($config['CRM'] == 'Y') { $existsLead = false; $crmData = CVoxImplantCrmHelper::GetDataForPopup($params['CALL_ID'], $params['CALLER_ID']); if (isset($crmData['RESPONSIBILITY']['ID']) && $crmData['RESPONSIBILITY']['ID'] > 0) { $config['WORKTIME_USER_ID'] = $crmData['RESPONSIBILITY']['ID']; $existsLead = true; } else { $res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'limit' => 1)); $queueUser = $res->fetch(); if ($queueUser) { VI\QueueTable::update($queueUser['ID'], array('LAST_ACTIVITY_DATE' => new FieldType\DateTime())); $config['WORKTIME_USER_ID'] = $queueUser["USER_ID"]; } if ($config['WORKTIME_USER_ID'] > 0 && $crmData['FOUND'] == 'N' && $config['CRM_CREATE'] == CVoxImplantConfig::CRM_CREATE_LEAD) { $id = CVoxImplantCrmHelper::AddLead(array('USER_ID' => $config['WORKTIME_USER_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'SEARCH_ID' => $params['SEARCH_ID'], 'CRM_SOURCE' => $config['CRM_SOURCE'], 'INCOMING' => true)); if ($id) { $existsLead = true; } } } if ($existsLead) { CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'INCOMING' => CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $config['WORKTIME_USER_ID'], 'DATE_CREATE' => new FieldType\DateTime())); CVoxImplantCrmHelper::UpdateCall(array('CALL_ID' => $params['CALL_ID'], 'PHONE_NUMBER' => $params['CALLER_ID'], 'INCOMING' => CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $config['WORKTIME_USER_ID'], 'DESCRIPTION' => GetMessage("WORKTIME_CALL"))); } } else { $res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID'), 'filter' => array('=CONFIG_ID' => $config['ID']), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'limit' => 1)); $queueUser = $res->fetch(); if ($queueUser) { $config['WORKTIME_USER_ID'] = $queueUser["USER_ID"]; } } } return $config; }
public static function Add($params) { if (strlen($params["CALL_ID"]) > 0) { $res = VI\CallTable::getList(array('select' => array('ID', 'DATE_CREATE', 'CRM', 'CONFIG_ID', 'USER_ID', 'TRANSFER_USER_ID'), 'filter' => array('=CALL_ID' => $params["CALL_ID"]))); if ($call = $res->fetch()) { VI\CallTable::delete($call['ID']); } } $arFields = array("ACCOUNT_ID" => $params["ACCOUNT_ID"], "APPLICATION_ID" => $params["APPLICATION_ID"], "APPLICATION_NAME" => $params["APPLICATION_NAME"], "INCOMING" => $params["INCOMING"], "CALL_START_DATE" => $call ? $call['DATE_CREATE'] : new Bitrix\Main\Type\DateTime(), "CALL_DURATION" => $params["CALL_DURATION"], "CALL_STATUS" => $params["CALL_STATUS"], "CALL_FAILED_CODE" => $params["CALL_FAILED_CODE"], "CALL_FAILED_REASON" => $params["CALL_FAILED_REASON"], "COST" => $params["COST_FINAL"], "COST_CURRENCY" => $params["COST_CURRENCY"], "CALL_VOTE" => intval($params["CALL_VOTE"]), "CALL_ID" => $params["CALL_ID"], "CALL_CATEGORY" => $params["CALL_CATEGORY"]); if (intval($params["PORTAL_USER_ID"]) > 0) { $arFields["PORTAL_USER_ID"] = intval($params["PORTAL_USER_ID"]); } if (strlen($params["PHONE_NUMBER"]) > 0) { $arFields["PHONE_NUMBER"] = $params["PHONE_NUMBER"]; } if (strlen($params["CALL_DIRECTION"]) > 0) { $arFields["CALL_DIRECTION"] = $params["CALL_DIRECTION"]; } if (strlen($params["PORTAL_NUMBER"]) > 0) { $arFields["PORTAL_NUMBER"] = $params["PORTAL_NUMBER"]; } if (strlen($params["ACCOUNT_SEARCH_ID"]) > 0) { $arFields["PORTAL_NUMBER"] = $params["ACCOUNT_SEARCH_ID"]; } if (strlen($params["CALL_LOG"]) > 0) { $arFields["CALL_LOG"] = $params["CALL_LOG"]; } $orm = Bitrix\VoxImplant\StatisticTable::add($arFields); if (!$orm) { return false; } if ($call && intval($arFields["PORTAL_USER_ID"]) <= 0) { $res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID'), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'filter' => array('=CONFIG_ID' => $call['CONFIG_ID']), 'limit' => 1)); $queueUser = $res->fetch(); if ($queueUser) { $arFields["PORTAL_USER_ID"] = $queueUser['USER_ID']; } } if (strlen($arFields["PHONE_NUMBER"]) > 0 && $arFields["PORTAL_USER_ID"] > 0 && $params["CALL_FAILED_CODE"] != 423) { $plusSymbol = strlen($arFields["PHONE_NUMBER"]) >= 10 ? '+' : ''; if ($arFields["INCOMING"] == CVoxImplantMain::CALL_OUTGOING) { if ($arFields['CALL_FAILED_CODE'] == '603-S') { $message = GetMessage('VI_OUT_CALL_DECLINE_SELF', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 603) { $message = GetMessage('VI_OUT_CALL_DECLINE', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 486) { $message = GetMessage('VI_OUT_CALL_BUSY', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 480) { $message = GetMessage('VI_OUT_CALL_UNAVAILABLE', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 404 || $arFields['CALL_FAILED_CODE'] == 484) { $message = GetMessage('VI_OUT_CALL_ERROR_NUMBER', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 402) { $message = GetMessage('VI_OUT_CALL_NO_MONEY', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { $message = GetMessage('VI_OUT_CALL_END', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"], '#INFO#' => '[PCH=' . $orm->getId() . ']' . GetMessage('VI_CALL_INFO') . '[/PCH]')); } } } } } } } else { if ($arFields['CALL_FAILED_CODE'] == 304) { if (strlen($params['URL']) > 0) { $subMessage = GetMessage('VI_CALL_VOICEMAIL', array('#LINK_START#' => '[PCH=' . $orm->getId() . ']', '#LINK_END#' => '[/PCH]')); } else { $subMessage = '[PCH=' . $orm->getId() . ']' . GetMessage('VI_CALL_INFO') . '[/PCH]'; } $message = GetMessage('VI_IN_CALL_SKIP', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"], '#INFO#' => $subMessage)); } else { $message = GetMessage('VI_IN_CALL_END', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"], '#INFO#' => '[PCH=' . $orm->getId() . ']' . GetMessage('VI_CALL_INFO') . '[/PCH]')); } } self::SendMessageToChat($arFields["PORTAL_USER_ID"], $arFields["PHONE_NUMBER"], $arFields["INCOMING"], $message); } if ($call['CRM'] == 'Y') { CVoxImplantCrmHelper::UpdateCall($arFields); } if (strlen($params['URL']) > 0) { $attachToCrm = $call['CRM'] == 'Y'; $startDownloadAgent = false; $recordLimit = COption::GetOptionInt("voximplant", "record_limit"); if ($recordLimit > 0 && !CVoxImplantAccount::IsPro()) { $sipConnectorActive = CVoxImplantConfig::GetModeStatus(CVoxImplantConfig::MODE_SIP); if ($params['PORTAL_TYPE'] == CVoxImplantConfig::MODE_SIP && $sipConnectorActive) { $startDownloadAgent = true; } else { $recordMonth = COption::GetOptionInt("voximplant", "record_month"); if (!$recordMonth) { $recordMonth = date('Ym'); COption::SetOptionInt("voximplant", "record_month", $recordMonth); } $recordCount = CGlobalCounter::GetValue('vi_records', CGlobalCounter::ALL_SITES); if ($recordCount < $recordLimit) { CGlobalCounter::Increment('vi_records', CGlobalCounter::ALL_SITES, false); $startDownloadAgent = true; } else { if ($recordMonth < date('Ym')) { COption::SetOptionInt("voximplant", "record_month", date('Ym')); CGlobalCounter::Set('vi_records', 1, CGlobalCounter::ALL_SITES, false); CGlobalCounter::Set('vi_records_skipped', 0, CGlobalCounter::ALL_SITES, false); $startDownloadAgent = true; } else { CGlobalCounter::Increment('vi_records_skipped', CGlobalCounter::ALL_SITES, false); } } CVoxImplantHistory::WriteToLog(array('limit' => $recordLimit, 'saved' => CGlobalCounter::GetValue('vi_records', CGlobalCounter::ALL_SITES), 'skipped' => CGlobalCounter::GetValue('vi_records_skipped', CGlobalCounter::ALL_SITES), 'save to portal' => $startDownloadAgent ? 'Y' : 'N'), 'STATUS OF RECORD LIMIT'); } } else { $startDownloadAgent = true; } if ($startDownloadAgent) { self::DownloadAgent($orm->getId(), $params['URL'], $attachToCrm); } } if (strlen($params["ACCOUNT_PAYED"]) > 0 && in_array($params["ACCOUNT_PAYED"], array('Y', 'N'))) { CVoxImplantAccount::SetPayedFlag($params["ACCOUNT_PAYED"]); } foreach (GetModuleEvents("voximplant", "onCallEnd", true) as $arEvent) { ExecuteModuleEventEx($arEvent, array(array('CALL_ID' => $arFields['CALL_ID'], 'CALL_TYPE' => $arFields['INCOMING'], 'PHONE_NUMBER' => $arFields['PHONE_NUMBER'], 'PORTAL_NUMBER' => $arFields['PORTAL_NUMBER'], 'PORTAL_USER_ID' => $arFields['PORTAL_USER_ID'], 'CALL_DURATION' => $arFields['CALL_DURATION'], 'CALL_START_DATE' => $arFields['CALL_START_DATE'], 'COST' => $arFields['COST'], 'COST_CURRENCY' => $arFields['COST_CURRENCY'], 'CALL_FAILED_CODE' => $arFields['CALL_FAILED_CODE'], 'CALL_FAILED_REASON' => $arFields['CALL_FAILED_REASON']))); } return true; }
public static function RegisterEntity($params) { if (!CModule::IncludeModule('crm')) { return false; } $callId = $params['ORIGIN_ID']; $callerId = ''; if (substr($callId, 0, 3) == 'VI_') { $callId = substr($callId, 3); } $res = VI\CallTable::getList(array('filter' => array('=CALL_ID' => $callId))); if ($call = $res->fetch()) { $callerId = $call['CALLER_ID']; CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $call['CALL_ID'], 'PHONE_NUMBER' => $call['CALLER_ID'], 'INCOMING' => $call['INCOMING'], 'USER_ID' => $call['USER_ID'], 'DATE_CREATE' => $call['DATE_CREATE'])); if ($call['USER_ID'] > 0) { $crmData = CVoxImplantCrmHelper::GetDataForPopup($callId, $call['CALLER_ID'], $call['USER_ID']); $pullResult = CVoxImplantIncoming::SendPullEvent(array('COMMAND' => 'update_crm', 'USER_ID' => $call['USER_ID'], 'CALL_ID' => $callId, 'CALLER_ID' => $callerId, 'CRM' => $crmData)); } CVoxImplantHistory::WriteToLog(array($callId, $call), 'CRM ATTACH INIT CALL'); } else { $res = VI\StatisticTable::getList(array('filter' => array('=CALL_ID' => $callId))); if ($history = $res->fetch()) { $history['USER_ID'] = $history['PORTAL_USER_ID']; $history['DATE_CREATE'] = $history['CALL_START_DATE']; CVoxImplantCrmHelper::AddCall(array('CALL_ID' => $history['CALL_ID'], 'PHONE_NUMBER' => $history['PHONE_NUMBER'], 'INCOMING' => $history['INCOMING'] == CVoxImplantMain::CALL_OUTGOING ? CVoxImplantMain::CALL_OUTGOING : CVoxImplantMain::CALL_INCOMING, 'USER_ID' => $history['USER_ID'], 'DATE_CREATE' => $history['DATE_CREATE'])); CVoxImplantCrmHelper::UpdateCall($history); CVoxImplantCrmHelper::AttachRecordToCall(array('CALL_ID' => $history['CALL_ID'], 'CALL_WEBDAV_ID' => $history['CALL_WEBDAV_ID'], 'CALL_RECORD_ID' => $history['CALL_RECORD_ID'])); CVoxImplantHistory::WriteToLog(array($callId), 'CRM ATTACH FULL CALL'); } } return true; }
public static function Add($params) { if (strlen($params["CALL_ID"]) > 0) { $res = VI\CallTable::getList(array('select' => array('ID', 'DATE_CREATE', 'CRM', 'CONFIG_ID', 'USER_ID', 'TRANSFER_USER_ID'), 'filter' => array('=CALL_ID' => $params["CALL_ID"]))); if ($call = $res->fetch()) { VI\CallTable::delete($call['ID']); } } $arFields = array("ACCOUNT_ID" => $params["ACCOUNT_ID"], "APPLICATION_ID" => $params["APPLICATION_ID"], "APPLICATION_NAME" => $params["APPLICATION_NAME"], "INCOMING" => $params["INCOMING"], "CALL_START_DATE" => $call ? $call['DATE_CREATE'] : new Bitrix\Main\Type\DateTime(), "CALL_DURATION" => $params["CALL_DURATION"], "CALL_STATUS" => $params["CALL_STATUS"], "CALL_FAILED_CODE" => $params["CALL_FAILED_CODE"], "CALL_FAILED_REASON" => $params["CALL_FAILED_REASON"], "COST" => $params["COST_FINAL"], "COST_CURRENCY" => $params["COST_CURRENCY"], "CALL_ID" => $params["CALL_ID"]); if (intval($params["PORTAL_USER_ID"]) > 0) { $arFields["PORTAL_USER_ID"] = intval($params["PORTAL_USER_ID"]); } if (strlen($params["PHONE_NUMBER"]) > 0) { $arFields["PHONE_NUMBER"] = $params["PHONE_NUMBER"]; } if (strlen($params["CALL_DIRECTION"]) > 0) { $arFields["CALL_DIRECTION"] = $params["CALL_DIRECTION"]; } if (strlen($params["PORTAL_NUMBER"]) > 0) { $arFields["PORTAL_NUMBER"] = $params["PORTAL_NUMBER"]; } if (strlen($params["ACCOUNT_SEARCH_ID"]) > 0) { $arFields["PORTAL_NUMBER"] = $params["ACCOUNT_SEARCH_ID"]; } if (strlen($params["CALL_LOG"]) > 0) { $arFields["CALL_LOG"] = $params["CALL_LOG"]; } $orm = Bitrix\VoxImplant\StatisticTable::add($arFields); if (!$orm) { return false; } if ($call && intval($arFields["PORTAL_USER_ID"]) <= 0) { $res = VI\QueueTable::getList(array('select' => array('ID', 'USER_ID'), 'order' => array('LAST_ACTIVITY_DATE' => 'asc'), 'filter' => array('=CONFIG_ID' => $call['CONFIG_ID']), 'limit' => 1)); $queueUser = $res->fetch(); if ($queueUser) { $arFields["PORTAL_USER_ID"] = $queueUser['USER_ID']; } } if (strlen($arFields["PHONE_NUMBER"]) > 0 && $arFields["PORTAL_USER_ID"] > 0 && $params["CALL_FAILED_CODE"] != 423) { $plusSymbol = strlen($arFields["PHONE_NUMBER"]) >= 10 ? '+' : ''; if ($arFields["INCOMING"] == CVoxImplantMain::CALL_OUTGOING) { if ($arFields['CALL_FAILED_CODE'] == '603-S') { $message = GetMessage('VI_OUT_CALL_DECLINE_SELF', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 603) { $message = GetMessage('VI_OUT_CALL_DECLINE', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 486) { $message = GetMessage('VI_OUT_CALL_BUSY', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 480) { $message = GetMessage('VI_OUT_CALL_UNAVAILABLE', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 404 || $arFields['CALL_FAILED_CODE'] == 484) { $message = GetMessage('VI_OUT_CALL_ERROR_NUMBER', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { if ($arFields['CALL_FAILED_CODE'] == 402) { $message = GetMessage('VI_OUT_CALL_NO_MONEY', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"])); } else { $message = GetMessage('VI_OUT_CALL_END', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"], '#INFO#' => '[PCH=' . $orm->getId() . ']' . GetMessage('VI_CALL_INFO') . '[/PCH]')); } } } } } } } else { if ($arFields['CALL_FAILED_CODE'] == 304) { if (strlen($params['URL']) > 0) { $subMessage = GetMessage('VI_CALL_VOICEMAIL', array('#LINK_START#' => '[PCH=' . $orm->getId() . ']', '#LINK_END#' => '[/PCH]')); } else { $subMessage = '[PCH=' . $orm->getId() . ']' . GetMessage('VI_CALL_INFO') . '[/PCH]'; } $message = GetMessage('VI_IN_CALL_SKIP', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"], '#INFO#' => $subMessage)); } else { $message = GetMessage('VI_IN_CALL_END', array('#NUMBER#' => $plusSymbol . $arFields["PHONE_NUMBER"], '#INFO#' => '[PCH=' . $orm->getId() . ']' . GetMessage('VI_CALL_INFO') . '[/PCH]')); } } self::SendMessageToChat($arFields["PORTAL_USER_ID"], $arFields["PHONE_NUMBER"], $arFields["INCOMING"], $message); } if ($call['CRM'] == 'Y') { CVoxImplantCrmHelper::UpdateCall($arFields); } if (strlen($params['URL']) > 0) { $attachToCrm = $call['CRM'] == 'Y'; self::DownloadAgent($orm->getId(), $params['URL'], $attachToCrm); } if (strlen($params["ACCOUNT_PAYED"]) > 0 && in_array($params["ACCOUNT_PAYED"], array('Y', 'N'))) { CVoxImplantAccount::SetPayedFlag($params["ACCOUNT_PAYED"]); } foreach (GetModuleEvents("voximplant", "onCallEnd", true) as $arEvent) { ExecuteModuleEventEx($arEvent, array(array('CALL_ID' => $arFields['CALL_ID'], 'CALL_TYPE' => $arFields['INCOMING'], 'PHONE_NUMBER' => $arFields['PHONE_NUMBER'], 'PORTAL_NUMBER' => $arFields['PORTAL_NUMBER'], 'PORTAL_USER_ID' => $arFields['PORTAL_USER_ID'], 'CALL_DURATION' => $arFields['CALL_DURATION'], 'CALL_START_DATE' => $arFields['CALL_START_DATE'], 'COST' => $arFields['COST'], 'COST_CURRENCY' => $arFields['COST_CURRENCY'], 'CALL_FAILED_CODE' => $arFields['CALL_FAILED_CODE'], 'CALL_FAILED_REASON' => $arFields['CALL_FAILED_REASON']))); } return true; }