$headers['Message-Id'] = $message['messageid'];
$headers['Reply-To'] = $headers['From'];
$body = $message['body'];
if ($message['destination'] == $queue['email'] || $message['destination'] == $user['email']) {
$body .= "\n\nhttp" . ($_SERVER['HTTPS'] == 'on' ? 's' : '') . '://' . $_SERVER['HTTP_HOST'] . substr($_SERVER['REQUEST_URI'], 0, strrpos($_SERVER['REQUEST_URI'], '/') + 1) . '?m=rtticketview&id=' . $message['ticketid'];
}
$attachments = NULL;
if (!empty($files)) {
foreach ($files as $file) {
$attachments[] = array('content_type' => $file['type'], 'filename' => $file['name'], 'data' => $file['contents']);
}
}
$LMS->SendMail($recipients, $headers, $body, $attachments);
// message to customer is written to database
if ($message['userid'] && $addmsg) {
MessageAdd($message, $headers, $files);
}
}
// setting status and the ticket owner
if (isset($message['state'])) {
$message['state'] = RT_RESOLVED;
} else {
if (!$DB->GetOne('SELECT state FROM rttickets WHERE id = ?', array($message['ticketid']))) {
$message['state'] = RT_OPEN;
}
}
if (!$DB->GetOne('SELECT owner FROM rttickets WHERE id = ?', array($message['ticketid']))) {
$message['owner'] = $AUTH->id;
}
$props = array('queueid' => $message['queueid'], 'owner' => $message['owner'], 'cause' => $message['cause'], 'state' => $message['state']);
$LMS->TicketChange($message['ticketid'], $props);
$headers['Message-Id'] = $message['messageid'];
$headers['Reply-To'] = $headers['From'];
$body = $message['body'];
if ($message['destination'] == $queue['email'] || $message['destination'] == $user['email']) {
$body .= "\n\nhttp" . ($_SERVER['HTTPS'] == 'on' ? 's' : '') . '://' . $_SERVER['HTTP_HOST'] . substr($_SERVER['REQUEST_URI'], 0, strrpos($_SERVER['REQUEST_URI'], '/') + 1) . '?m=rtticketview&id=' . $message['ticketid'];
}
$files = NULL;
if ($file) {
$files[0]['content_type'] = $_FILES['file']['type'];
$files[0]['filename'] = $filename;
$files[0]['data'] = $file;
}
$LMS->SendMail($recipients, $headers, $body, $files);
// message to customer is written to database
if ($message['userid'] && $addmsg) {
MessageAdd($message, $headers, $_FILES['file']);
}
}
// setting status and the ticket owner
if (isset($message['state'])) {
$LMS->SetTicketState($message['ticketid'], RT_RESOLVED);
} else {
if (!$DB->GetOne('SELECT state FROM rttickets WHERE id = ?', array($message['ticketid']))) {
$LMS->SetTicketState($message['ticketid'], RT_OPEN);
}
}
$DB->Execute('UPDATE rttickets SET cause = ? WHERE id = ?', array($message['cause'], $message['ticketid']));
if (!$DB->GetOne('SELECT owner FROM rttickets WHERE id = ?', array($message['ticketid']))) {
$DB->Execute('UPDATE rttickets SET owner = ? WHERE id = ?', array($AUTH->id, $message['ticketid']));
}
// Users notification
