protected function autoReply($inboundEmail, $email, $case = null, $user = null)
{
if (!$email->get('from')) {
return false;
}
$d = new \DateTime();
$d->modify('-3 hours');
$threshold = $d->format('Y-m-d H:i:s');
$emailAddress = $this->getEntityManager()->getRepository('EmailAddress')->getByAddress($email->get('from'));
$sent = $this->getEntityManager()->getRepository('Email')->where(array('toEmailAddresses.id' => $emailAddress->id, 'dateSent>' => $threshold, 'status' => 'Sent'))->join('toEmailAddresses')->findOne();
if ($sent) {
return false;
}
try {
$replyEmailTemplateId = $inboundEmail->get('replyEmailTemplateId');
if ($replyEmailTemplateId) {
$entityHash = array();
if ($case) {
$entityHash['Case'] = $case;
if ($case->get('contactId')) {
$contact = $this->getEntityManager()->getEntity('Contact', $case->get('contactId'));
}
}
if (empty($contact)) {
$contact = $this->getEntityManager()->getEntity('Contact');
$fromName = \Fox\Services\Email::parseFromName($email->get('fromString'));
if (!empty($fromName)) {
$contact->set('name', $fromName);
}
}
$entityHash['Person'] = $contact;
$entityHash['Contact'] = $contact;
if ($user) {
$entityHash['User'] = $user;
}
$emailTemplateService = $this->getServiceFactory()->create('EmailTemplate');
$replyData = $emailTemplateService->parse($replyEmailTemplateId, array('entityHash' => $entityHash), true);
$subject = $replyData['subject'];
if ($case) {
$subject = '[#' . $case->get('number') . '] ' . $subject;
}
$reply = $this->getEntityManager()->getEntity('Email');
$reply->set('to', $email->get('from'));
$reply->set('subject', $subject);
$reply->set('body', $replyData['body']);
$reply->set('isHtml', $replyData['isHtml']);
$reply->set('attachmentsIds', $replyData['attachmentsIds']);
if ($email->has('teamsIds')) {
$reply->set('teamsIds', $email->get('teamsIds'));
}
if ($email->get('parentId') && $email->get('parentType')) {
$reply->set('parentId', $email->get('parentId'));
$reply->set('parentType', $email->get('parentType'));
}
$this->getEntityManager()->saveEntity($reply);
$sender = $this->getMailSender()->useGlobal();
$senderParams = array();
if ($inboundEmail->get('replyFromAddress')) {
$senderParams['fromAddress'] = $inboundEmail->get('replyFromAddress');
}
if ($inboundEmail->get('replyFromName')) {
$senderParams['fromName'] = $inboundEmail->get('replyFromName');
}
if ($inboundEmail->get('replyToAddress')) {
$senderParams['replyToAddress'] = $inboundEmail->get('replyToAddress');
}
$sender->send($reply, $senderParams);
$this->getEntityManager()->saveEntity($reply);
return true;
}
} catch (\Exception $e) {
}
}
public function process(Entity $entity)
{
if ($entity->get('status') !== 'Archived' && $entity->get('status') !== 'Sent') {
return;
}
if ($entity->get('isJustSent')) {
$previousUserIdList = [];
} else {
$previousUserIdList = $entity->getFetched('usersIds');
if (!is_array($previousUserIdList)) {
$previousUserIdList = [];
}
}
$emailUserIdList = $entity->get('usersIds');
if (is_null($emailUserIdList) || !is_array($emailUserIdList)) {
return;
}
$userIdList = [];
foreach ($emailUserIdList as $userId) {
if (!in_array($userId, $userIdList) && !in_array($userId, $previousUserIdList) && $userId != $this->getUser()->id) {
$userIdList[] = $userId;
}
}
$data = array('emailId' => $entity->id, 'emailName' => $entity->get('name'));
if (!$entity->has('from')) {
$this->getEntityManager()->getRepository('Email')->loadFromField($entity);
}
$from = $entity->get('from');
if ($from) {
$person = $this->getEntityManager()->getRepository('EmailAddress')->getEntityByAddress($from, null, ['User', 'Contact', 'Lead']);
if ($person) {
$data['personEntityType'] = $person->getEntityType();
$data['personEntityName'] = $person->get('name');
$data['personEntityId'] = $person->id;
}
}
$userIdFrom = null;
if ($person && $person->getEntityType() == 'User') {
$userIdFrom = $person->id;
}
if (empty($data['personEntityId'])) {
$data['fromString'] = \Fox\Services\Email::parseFromName($entity->get('fromString'));
if (empty($data['fromString']) && $from) {
$data['fromString'] = $from;
}
}
$parent = null;
if ($entity->get('parentId') && $entity->get('parentType')) {
$parent = $this->getEntityManager()->getEntity($entity->get('parentType'), $entity->get('parentId'));
}
$account = null;
if ($entity->get('accountId')) {
$account = $this->getEntityManager()->getEntity('Account', $entity->get('accountId'));
}
foreach ($userIdList as $userId) {
if ($userIdFrom == $userId) {
continue;
}
if ($entity->get('status') == 'Archived') {
if ($parent) {
if ($this->getStreamService()->checkIsFollowed($parent, $userId)) {
continue;
}
}
if ($account) {
if ($this->getStreamService()->checkIsFollowed($account, $userId)) {
continue;
}
}
}
$notification = $this->getEntityManager()->getEntity('Notification');
$notification->set(array('type' => 'EmailReceived', 'userId' => $userId, 'data' => $data));
$this->getEntityManager()->saveEntity($notification);
}
}
