/**
* Display a form for adding/editing a record
*
* @return void
*/
public function editTask()
{
$this->view->setLayout('edit');
$this->view->lists = array();
// Get resolutions
$sr = new Resolution($this->database);
$this->view->lists['resolutions'] = $sr->getResolutions();
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
$id = Request::getInt('id', 0);
$this->view->row = new Query($this->database);
$this->view->row->load($id);
if (!$this->view->row->sort) {
$this->view->row->sort = 'created';
}
if (!$this->view->row->sort_dir) {
$this->view->row->sort_dir = 'desc';
}
include_once dirname(dirname(__DIR__)) . DS . 'models' . DS . 'conditions.php';
$con = new Conditions();
$this->view->conditions = $con->getConditions();
// Set any errors
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
// Output the HTML
$this->view->display();
}
/**
* Display a form for processing tickets in a batch
*
* @return void
*/
public function batchTask()
{
Request::setVar('hidemainmenu', 1);
// Incoming
$this->view->ids = Request::getVar('id', array());
$this->view->tmpl = Request::getVar('tmpl', '');
$this->view->filters = Utilities::getFilters();
$this->view->lists = array();
// Get resolutions
$sr = new Tables\Resolution($this->database);
$this->view->lists['resolutions'] = $sr->getResolutions();
// Get categories
$sa = new Tables\Category($this->database);
$this->view->lists['categories'] = $sa->find('list');
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
$this->view->lists['owner'] = $this->_userSelect('owner', '', 1);
// Output the HTML
$this->view->display();
}
/**
* Display a ticket and associated comments
*
* @param mixed $comment
* @return void
*/
public function ticketTask($comment = null)
{
// Get the ticket ID
$id = Request::getInt('id', 0);
if (!$id) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->controller . '&task=tickets'), Lang::txt('COM_SUPPORT_ERROR_MISSING_TICKET_ID'), 'error');
return;
}
// Initiate database class and load info
$this->view->row = Ticket::getInstance($id);
if (!$this->view->row->exists()) {
App::abort(404, Lang::txt('COM_SUPPORT_ERROR_TICKET_NOT_FOUND'));
return;
}
// Check authorization
if (User::isGuest()) {
$return = base64_encode(Route::url($this->view->row->link(), false, true));
App::redirect(Route::url('index.php?option=com_users&view=login&return=' . $return, false));
return;
}
// Ensure the user is authorized to view this ticket
if (!$this->view->row->access('read', 'tickets')) {
App::abort(403, Lang::txt('COM_SUPPORT_ERROR_NOT_AUTH'));
return;
}
$this->view->filters = array('limit' => Request::getState($this->_option . '.' . $this->_controller . '.limit', 'limit', Config::get('list_limit'), 'int'), 'start' => Request::getState($this->_option . '.' . $this->_controller . '.limitstart', 'limitstart', 0, 'int'), 'show' => Request::getState($this->_option . '.' . $this->_controller . '.show', 'show', 0, 'int'), 'search' => urldecode(Request::getState($this->_option . '.' . $this->_controller . '.search', 'search', '')));
if ($watch = Request::getWord('watch', '')) {
// Already watching
if ($this->view->row->isWatching(User::getRoot())) {
// Stop watching?
if ($watch == 'stop') {
$this->view->row->stopWatching(User::getRoot());
}
} else {
// Start watching?
if ($watch == 'start') {
$this->view->row->watch(User::getRoot());
if (!$this->view->row->isWatching(User::getRoot(), true)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_WATCH'));
}
}
}
}
$this->view->lists = array();
// Get resolutions
$sr = new Tables\Resolution($this->database);
$this->view->lists['resolutions'] = $sr->getResolutions();
$sc = new Tables\Category($this->database);
$this->view->lists['categories'] = $sc->find('list');
// Get messages
$sm = new Tables\Message($this->database);
$this->view->lists['messages'] = $sm->getMessages();
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
// Populate the list of assignees based on if the ticket belongs to a group or not
if (trim($this->view->row->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->view->row->get('group')));
} elseif (trim($this->config->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->config->get('group')));
} else {
$this->view->lists['owner'] = $this->_userSelect('ticket[owner]', $this->view->row->get('owner'), 1);
}
// Set the pathway
$this->_buildPathway($this->view->row);
// Set the page title
$this->_buildTitle($this->view->row);
$this->view->title = $this->_title;
$this->view->database = $this->database;
if (\Notify::any('support')) {
foreach (\Notify::messages('support') as $error) {
if ($error['type'] == 'error') {
$this->view->setError($error['message']);
}
}
}
if (!$comment) {
$comment = new Comment();
}
$this->view->comment = $comment;
// Output HTML
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
$this->view->setLayout('ticket')->display();
}
