public static function getServiceTime($priority)
{
$service_time = \App\ServiceTime::where('priority', '=', $priority)->first();
$time = array();
if ($service_time) {
$time['response_time'] = $service_time->response_time;
$time['response_time_type'] = $service_time->response_time_type;
$time['resolution_time'] = $service_time->resolution_time;
$time['resolution_time_type'] = $service_time->resolution_time_type;
if ($service_time->response_unit == 'hour') {
$time['response_time'] *= 60;
} elseif ($service_time->response_unit == 'days') {
$time['response_time'] *= 60 * 24;
}
if ($service_time->resolution_unit == 'hour') {
$time['resolution_time'] *= 60;
} elseif ($service_time->resolution_unit == 'days') {
$time['resolution_time'] *= 60 * 24;
}
} else {
$time['response_time'] = config('config.default_response_time');
$time['response_time_type'] = config('config.default_time_unit');
$time['resolution_time'] = config('config.default_resolution_time');
$time['resolution_time_type'] = config('config.default_time_unit');
}
return $time;
}
