public function retrieveIssues()
{
try {
$ticket_types = kyTicketType::getAll();
foreach ($ticket_types as $ticket_type) {
$issuesArray[] = array('value' => $ticket_type->getId(), 'label' => $ticket_type->getTitle());
}
return $issuesArray;
} catch (Exception $e) {
Mage::getSingleton('core/session')->addError('Error: Please check Kayako API credentials');
return array();
}
}
/**
* Fetch the list of departments
*/
public function fetchAllDepartment()
{
$this->init();
$departments_tree = $this->getDepartmentsTree();
foreach ($departments_tree as $key => $val) {
$options_array[$key] = $val['department'];
foreach ($val['child_departments'] as $child_dept_key => $child_dept_value) {
$options_array[$child_dept_key] = $child_dept_value;
}
}
$this->all_departments = $options_array;
$this->priority_list = kyTicketPriority::getAll();
$this->status_list = kyTicketStatus::getAll();
$this->ticket_type = kyTicketType::getAll();
}
/**
* Sets this ticket type.
*
* @param kyTicketType $ticket_type Ticket type.
* @return kyTicket
*/
public function setType($ticket_type)
{
$this->type = ky_assure_object($ticket_type, 'kyTicketType');
$this->type_id = $this->type !== null ? $this->type->getId() : null;
return $this;
}
?>
</td>
<td><?php
echo date('M d, Y h:i A', strtotime($list->getLastActivity()));
?>
</td>
<td><?php
echo $list->getLastReplier();
?>
</td>
<td><?php
echo kyDepartment::get($list->getDepartmentId())->getTitle();
?>
</td>
<td><?php
echo kyTicketType::get($list->getTypeId())->getTitle();
?>
</td>
<td><?php
echo kyTicketStatus::get($list->getStatusId())->getTitle();
?>
</td>
<td style=" background-color: <?php
echo kyTicketPriority::get($list->getPriorityId())->getBackgroundColor();
?>
;">
<span style="color: <?php
echo kyTicketPriority::get($list->getPriorityId())->getForegroundColor();
?>
;">
<?php
$smarty->assign('_customFieldGroupContainer', $_customFieldGroupContainer);
$smarty->assign('_ticketFormURL', WHMCS_URL . 'submitticket.php?step=3');
$smarty->assign('_departmentID', $_POST['departmentid']);
$smarty->assign('_templateURL', getcwd() . '/templates/kayako');
$smarty->assign('_imageURL', WHMCS_URL . 'templates/kayako/images');
$templatefile = 'ticketform';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
} else {
if ($_REQUEST['step'] == 3) {
if (!empty($_POST)) {
//Set Defaults for a new ticket
$_defaultStatusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultPriorityID = kyTicketPriority::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultTypeID = kyTicketType::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);
//Create ticket
$_department = kyDepartment::get($_POST['departmentid']);
$_priority = kyTicketPriority::get($_POST['ticketpriorityid']);
$_ticket = kyTicket::createNewAuto($_department, $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'], $clientsdetails['email'], $_POST['ticketmessage'], $_POST['ticketsubject'])->setPriority($_priority)->setIgnoreAutoResponder($_settings['ignoreautoresponder'])->create();
$_ticketPosts = $_ticket->getPosts();
//Save ticket attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
//Save custom fields
$_ticket->setCustomFieldValuesFromPOST();
$_ticket->updateCustomFields();
$smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());
$smarty->assign('_ticketSubject', $_POST['ticketsubject']);
?>
</div>
</fieldset>
<input type="submit" name="submit_department" value="Next">
</form>
<?php
}
//we are rendering General Information form
if ($render === 'general') {
//load the department we've chosen in Department form
$department = kyDepartment::get($department_id);
//load user group for ticket type and priority visibility test
$user_group = kyUserGroup::getAll()->filterByTitle(USER_GROUP_TITLE)->first();
//load public ticket types
$ticket_types = kyTicketType::getAll()->filterByType(kyTicketType::TYPE_PUBLIC);
//get only types visible to user group
if ($user_group !== null) {
$ticket_types = $ticket_types->filterByIsVisibleToUserGroup(true, $user_group);
}
//load public ticket priorities
$ticket_priorities = kyTicketPriority::getAll()->filterByType(kyTicketPriority::TYPE_PUBLIC);
//get only priorities visible to user group
if ($user_group !== null) {
$ticket_priorities = $ticket_priorities->filterByIsVisibleToUserGroup(true, $user_group);
}
?>
<form method="POST">
<input type="hidden" name="page" id="page" value="general">
<input type="hidden" name="department_id" id="department_id" value="<?php
<th style="background-color: <?php
echo kyTicketPriority::get($ticket_details->getPriorityId())->getBackgroundColor();
?>
;">Priority</th>
</tr>
<tr>
<td><?php
echo kyDepartment::get($ticket_details->getDepartmentId())->getTitle();
?>
</td>
<td><?php
echo $ticket_details->getFullName();
?>
</td>
<td><?php
echo kyTicketType::get($ticket_details->getTypeId())->getTitle();
?>
</td>
<td>
<select name="status">
<?php
foreach ($status_list as $status) {
?>
<option
value="<?php
echo $status->id;
?>
" <?php
if ($status->id == $ticket_details->getStatusId()) {
echo "selected";
}
/**
* Returns TicketType list
*
* @return array $_ticketTypes
*/
public function getTicketTypeList()
{
// Load ticket types
$_ticketTypes = kyTicketType::getAll()->filterByType(kyTicketType::TYPE_PUBLIC);
return $_ticketTypes;
}
require_once "../kyIncludes.php";
print "<pre>";
/**
* Initialization.
*/
kyConfig::set(new kyConfig("<API URL>", "<API key>", "<Secret key>"));
kyConfig::get()->setDebugEnabled(true);
/**
* Optional. Setting defaults for new tickets.
* WARNING:
* Names may be different in your instalation.
*/
$default_status_id = kyTicketStatus::getAll()->filterByTitle("Open")->first()->getId();
$default_priority_id = kyTicketPriority::getAll()->filterByTitle("Normal")->first()->getId();
$default_type_id = kyTicketType::getAll()->filterByTitle("Issue")->first()->getId();
kyTicket::setDefaults($default_status_id, $default_priority_id, $default_type_id);
$general_department = kyDepartment::getAll()->filterByTitle("General")->filterByModule(kyDepartment::MODULE_TICKETS)->first();
/**
* Cleanup - delete what's left from previous run of this example.
*/
$example_department = kyDepartment::getAll()->filterByTitle("Printers (example)");
if (count($example_department) > 0) {
$tickets_to_delete = kyTicket::getAll($example_department)->filterBySubject("Printer not working (example)");
$tickets_to_delete->deleteAll();
if (count($tickets_to_delete) > 0) {
printf("Tickets DELETED:\n%s", $tickets_to_delete);
}
}
$users_to_delete = kyUser::getAll()->filterByEmail("*****@*****.**");
$users_to_delete->deleteAll();
