/** * Assign and actor in a ticket for an authenticated user * * @param $params array of options (ticket, id2name) * @param $protocol the communication protocol used * * @return array of hashtable as glpi.getTicket **/ static function methodsetTicketAssign($params, $protocol) { global $DB, $CFG_GLPI; if (isset($params['help'])) { return array('ticket' => 'integer,mandatory', 'user' => 'integer,optional', 'supplier' => 'integer,optional', 'group' => 'integer,optional', 'user_email' => 'string,optional', 'use_email_notification' => 'bool,optional', 'help' => 'bool,optional'); } if (!Session::getLoginUserID()) { return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED); } if (!Session::haveRight("assign_ticket", "1")) { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED); } if (!isset($params['user']) && !isset($params['group']) && !isset($params['supplier'])) { return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'user or group or supplier'); } $ticket = new Ticket(); if (!isset($params['ticket'])) { return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket'); } if (!is_numeric($params['ticket'])) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket=' . $params['ticket']); } if (!$ticket->can($params['ticket'], 'r')) { return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND); } if (!$ticket->getFromDB($params['ticket'])) { return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND, '', 'ticket'); } $ticket_user = new Ticket_User(); $user = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN); // technician : optionnal, default = none if (isset($params['user'])) { if (!is_numeric($params['user'])) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user'); } $user['users_id'] = $params['user']; if ($ticket->getFromDB($params['ticket'])) { $entity = $ticket->getField('entities_id'); } if (!$ticket_user->can(-1, 'w', $user) || !self::checkUserRights($params['user'], "own_ticket", 1, $entity)) { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED); } if ($ticket->isUser(CommonITILActor::ASSIGN, $user['users_id'])) { return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'User already assign for this ticket'); } if (isset($params['user_email'])) { if (!NotificationMail::isUserAddressValid($params['user_email'])) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user_email'); } $user['alternative_email'] = $params['user_email']; $user['use_notification'] = 1; } else { if (isset($params['use_email_notification']) && $params['use_email_notification']) { $user['_additional_assigns'][] = array('users_id' => $params['user'], 'use_notification' => 1); } else { if (isset($params['use_email_notification']) && !$params['use_email_notification']) { $user['_additional_assigns'][] = array('users_id' => $params['user'], 'use_notification' => 0); } } } if (!$ticket_user->add($user)) { return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'user not assign'); } } // group (technicians group) : optionnal, default = none $group_ticket = new Group_Ticket(); $group = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN); if (isset($params['group'])) { if (!is_numeric($params['group'])) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group'); } $group['groups_id'] = $params['group']; if (!$group_ticket->can(-1, 'w', $group)) { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED); } if ($ticket->isGroup(CommonITILActor::ASSIGN, $params['group'])) { return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'Group already assign for this ticket'); } if (!$group_ticket->add($group)) { return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'group not assign'); } } // supplier to assign : optionnal, default = none $supplier_ticket = new Supplier_Ticket(); $supplier = array('tickets_id' => $params['ticket'], 'type' => CommonITILActor::ASSIGN); if (isset($params['supplier'])) { if (!is_numeric($params['supplier'])) { return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'supplier'); } $supplier['suppliers_id'] = $params['supplier']; if (!$supplier_ticket->can(-1, 'w', $supplier)) { return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED); } if ($ticket->isSupplier(CommonITILActor::ASSIGN, $params['supplier'])) { return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'Supplier already assign for this ticket'); } if (!$supplier_ticket->add($supplier)) { return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'supplier not assign'); } } return self::methodGetTicket(array('ticket' => $params['ticket']), $protocol); return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError()); }
/** * Save form datas to the target * * @param PluginFormcreatorFormanswer $formanswer Answers previously saved */ public function save(PluginFormcreatorFormanswer $formanswer) { $datas = array(); $ticket = new Ticket(); $docItem = new Document_Item(); $form = new PluginFormcreatorForm(); $form->getFromDB($formanswer->fields['plugin_formcreator_forms_id']); // Get default request type $query = "SELECT id FROM `glpi_requesttypes` WHERE `name` LIKE 'Formcreator';"; $result = $GLOBALS['DB']->query($query) or die($GLOBALS['DB']->error()); list($requesttypes_id) = $GLOBALS['DB']->fetch_array($result); $datas['requesttypes_id'] = $requesttypes_id; // Get predefined Fields $ttp = new TicketTemplatePredefinedField(); $predefined_fields = $ttp->getPredefinedFields($this->fields['tickettemplates_id'], true); $datas = array_merge($datas, $predefined_fields); // Parse datas and tags $datas['name'] = addslashes($this->parseTags($this->fields['name'], $formanswer)); $datas['content'] = htmlentities($this->parseTags($this->fields['comment'], $formanswer)); $datas['entities_id'] = isset($_SESSION['glpiactive_entity']) ? $_SESSION['glpiactive_entity'] : $form->fields['entities_id']; $datas['_users_id_requester'] = 0; $datas['_users_id_recipient'] = $_SESSION['glpiID']; $datas['_tickettemplates_id'] = $this->fields['tickettemplates_id']; // Define due date $answer = new PluginFormcreatorAnswer(); $found = $answer->find('plugin_formcreator_formanwers_id = ' . (int) $formanswer->fields['id'] . ' AND plugin_formcreator_question_id = ' . (int) $this->fields['due_date_question']); $date = array_shift($found); $str = "+" . $this->fields['due_date_value'] . " " . $this->fields['due_date_period']; switch ($this->fields['due_date_rule']) { case 'answer': $due_date = $date['answer']; break; case 'ticket': $due_date = date('Y-m-d H:i:s', strtotime($str)); break; case 'calcul': $due_date = date('Y-m-d H:i:s', strtotime($date['answer'] . " " . $str)); break; default: $due_date = null; break; } if (!is_null($due_date)) { $datas['due_date'] = $due_date; } // Select ticket actors $query = "SELECT id, actor_type, actor_value, use_notification\n FROM glpi_plugin_formcreator_targettickets_actors\n WHERE plugin_formcreator_targettickets_id = " . $this->getID() . "\n AND actor_role = 'requester'"; $result = $GLOBALS['DB']->query($query); // If there is only one requester add it on creation, otherwize we will add them later if ($GLOBALS['DB']->numrows($result) == 1) { $actor = $GLOBALS['DB']->fetch_array($result); switch ($actor['actor_type']) { case 'creator': $user_id = $formanswer->fields['requester_id']; break; case 'validator': $user_id = $formanswer->fields['validator_id']; break; case 'person': case 'group': case 'supplier': $user_id = $actor['actor_value']; break; case 'question_person': case 'question_group': case 'question_supplier': $answer = new PluginFormcreatorAnswer(); $found = $answer->find('`plugin_formcreator_question_id` = ' . (int) $actor['actor_value'] . ' AND `plugin_formcreator_formanwers_id` = ' . (int) $formanswer->fields['id']); $found = array_shift($found); if (empty($found['answer'])) { continue; } else { $user_id = (int) $found['answer']; } break; } $datas['_users_id_requester'] = $user_id; } // Create the target ticket if (!($ticketID = $ticket->add($datas))) { return false; } // Add link between Ticket and FormAnswer $itemlink = new Item_Ticket(); $itemlink->add(array('itemtype' => 'PluginFormcreatorFormanswer', 'items_id' => $formanswer->fields['id'], 'tickets_id' => $ticketID)); // Add actors to ticket $query = "SELECT id, actor_role, actor_type, actor_value, use_notification\n FROM glpi_plugin_formcreator_targettickets_actors\n WHERE plugin_formcreator_targettickets_id = " . $this->getID(); $result = $GLOBALS['DB']->query($query); while ($actor = $GLOBALS['DB']->fetch_array($result)) { // If actor type is validator and if the form doesn't have a validator, continue to other actors if ($actor['actor_type'] == 'validator' && !$form->fields['validation_required']) { continue; } switch ($actor['actor_role']) { case 'requester': $role = CommonITILActor::REQUESTER; break; case 'observer': $role = CommonITILActor::OBSERVER; break; case 'assigned': $role = CommonITILActor::ASSIGN; break; } switch ($actor['actor_type']) { case 'creator': $user_id = $formanswer->fields['requester_id']; break; case 'validator': $user_id = $formanswer->fields['validator_id']; break; case 'person': case 'group': case 'supplier': $user_id = $actor['actor_value']; break; case 'question_person': case 'question_group': case 'question_supplier': $answer = new PluginFormcreatorAnswer(); $found = $answer->find('`plugin_formcreator_question_id` = ' . (int) $actor['actor_value'] . ' AND `plugin_formcreator_formanwers_id` = ' . (int) $formanswer->fields['id']); $found = array_shift($found); if (empty($found['answer'])) { continue; } else { $user_id = (int) $found['answer']; } break; } switch ($actor['actor_type']) { case 'creator': case 'validator': case 'person': case 'question_person': $obj = new Ticket_User(); $obj->add(array('tickets_id' => $ticketID, 'users_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification'])); break; case 'group': case 'question_group': $obj = new Group_Ticket(); $obj->add(array('tickets_id' => $ticketID, 'groups_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification'])); break; case 'supplier': case 'question_supplier': $obj = new Supplier_Ticket(); $obj->add(array('tickets_id' => $ticketID, 'suppliers_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification'])); break; } } // Attach documents to ticket $found = $docItem->find("itemtype = 'PluginFormcreatorFormanswer' AND items_id = " . (int) $formanswer->getID()); if (count($found) > 0) { foreach ($found as $document) { $docItem->add(array('documents_id' => $document['documents_id'], 'itemtype' => 'Ticket', 'items_id' => $ticketID)); } } // Attach validation message as first ticket followup if validation is required and // if is set in ticket target configuration // /!\ Followup is directly saved to the database to avoid double notification on ticket // creation and add followup if ($form->fields['validation_required'] && $this->fields['validation_followup']) { $message = addslashes(__('Your form have been accepted by the validator', 'formcreator')); if (!empty($formanswer->fields['comment'])) { $message .= "\n" . addslashes($formanswer->fields['comment']); } $query = "INSERT INTO `glpi_ticketfollowups` SET\n `tickets_id` = {$ticketID},\n `date` = NOW(),\n `users_id` = {$_SESSION['glpiID']},\n `content` = \"{$message}\""; $GLOBALS['DB']->query($query); } return true; }