/**
* Retrieve the source used for logging the ticket.
*
* @since 1.0
* @param int $ticket_id The ticket ID
* @return str The source.
*/
function kbs_get_ticket_source($ticket_id)
{
$kbs_ticket = new KBS_Ticket($ticket_id);
return $kbs_ticket->get_source();
}
/**
* Returns the time until, or since, SLA target response.
*
* @since 1.0
* @param int $ticket_id The ticket ID
* @param str $target The SLA target to check. 'response' or 'resolve'
* @return str Time until (or since) targetted response time.
*/
function kbs_time_to_target($ticket_id)
{
$kbs_ticket = new KBS_Ticket($ticket_id);
return $kbs_ticket->get_sla_remain();
}
/**
* Reply to a ticket.
*
* @since 1.0
* @return void
*/
function kbs_ajax_insert_ticket_reply()
{
$ticket = new KBS_Ticket($_POST['ticket_id']);
$reply_data = array('ticket_id' => $_POST['ticket_id'], 'response' => $_POST['response'], 'close' => $_POST['close_ticket'], 'customer_id' => $ticket->customer_id, 'agent' => $ticket->agent, 'key' => $ticket->key);
$reply_id = $ticket->add_reply($reply_data);
wp_send_json(array('reply_id' => $reply_id));
}
